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Acronis Subprocessors List Last modified: October 2, 2026 Previous versions: March 11, 2026 | October 16, 2025 | October 10, 2024 | August 6, 2024 | June 13, 2024 | February 28, 2024 | November 21, 2023 | December 9, 2022 | May 19, 2022 | February 21, 2019 | May 24, 2018 The Acronis Subprocessors List specifies the subprocessors authorized to handle the following categories of data: For Acronis Customers: a) Content Data – data designated for processing through Acronis Services by an Acronis customer, as governed by the Acronis Customer Data Processing Agreement. b) Other Customer Data – data required to operate and deliver services, administer Acronis products, and provide customer support, in accordance with the Acronis Privacy Statement, Platform Terms and Conditions and the applicable Acronis Software License Agreement (EULA). For Acronis employees and contractors – categories of data described in the Acronis Recruitment Data Protection Declaration. Subscribe to Acronis Subprocessors list updates and receive notifications for any change Subscribe for updates Acronis Group The Acronis Group subprocessors listed below function collectively as a group of entities, engaging personnel to conduct research and development, perform engineering activities, develop solutions, operate and deliver Services, manage Acronis products, and provide customer support. These activities involve processing customer relationship management data, vendor data, and other Customer Data as detailed in the Acronis Privacy Statement. For Acronis customers Contact: [email protected] Categories of personal information processed: • Content data, which may include specific personal information such as names, contact details, health records, payment information, and related items; • Personal information pertaining to individuals authorized to access and utilize the Services or to communicate with Acronis Customer Services (support); • Personal information collected from data subjects for the purpose of fulfilling contractual agreements as well as for Services Management Purposes; Location of processing (including onward transfers): Data may be processed in any country where Acronis Group subprocessors are located. Appropriate safeguards for cross-border data transfers: • Data Processing Agreement (DPA) and Standard contractual clauses (SCCs) • Adequacy decision, where applicable, in accordance with the European Commission Adequacy decisions Processing activities: • Internal business operation functions, including technology provisioning and support; • Software provisioning, encompassing customer support and professional services for customers and end users; • General business operations. For Acronis employees and contractors Contact: [email protected] Categories of personal information processed: Personnel data such as name, surname, date of birth, curriculum vitae, and other relevant details. Location of processing (including onward transfers): Data may be processed in any country where Acronis Group subprocessors operate. Appropriate safeguards for cross-border data transfers: • Data Processing Agreement (DPA) and Standard contractual clauses (SCCs) • Adequacy decision, where applicable, in accordance with the European Commission Adequacy decisions. Processing activities: Human resource services including recruitment, hiring, and associated functions. Hosting Service Providers Third-party Hosting Service Providers are subprocessors whose services provide hosting or infrastructure used to store and process Content Data as a part of use of Acronis Services. Categories of Personal Information Processed: Content data, which may include specific personal information such as names, contact details, health records, payment information, and related items; Appropriate safeguards for cross-border data transfers: a) Data Processing Agreement (DPA) and Standard contractual clauses (SCCs) b) Adequacy decision, where applicable, in accordance with the European Commission Adequacy decisions For the avoidance of doubt, not all Acronis data centers qualify as Hosting Service Providers. Certain facilities provide co-location services only, where Acronis owns, operates, and manages the infrastructure and systems deployed at the location. In such cases, the co-location provider does not host, process, or have logical access to personal data, and no access to Content Data is possible. This section applies only for those customers who rely on this specific service provider: Google LLC. Primary Business Address Corporation Service Company 251 Little Falls Drive Wilmington, DE, United States, 19808 Contact https://support.google.com/policies/answer/9581826?hl=en Categories of Personal Information Content Data Location of Processing (including onward transfers) As selected by a customer as per Acronis data center location Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities Storage of Acronis customers’ Content Data in Google data center. Microsoft Corporation Primary Business Address One Microsoft Way, Redmond, Washington 98052, USA Contact +1 (425) 882 8080 https://www.microsoft.com/en-us/concern/privacy https://privacy.microsoft.com/en-us/privacystatement Categories of Personal Information Content Data Location of Processing (including onward transfers) • As selected by a customer as per Acronis data center location • Microsoft 365 Data Location and Microsoft 365 Overview and Definitions Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities • Storage of Acronis customers’ Content Data in Azure data center • Infrastructure provider for Acronis Professional Services Automation (PSA) and Direct Backup to Microsoft 365 Backup Storage (if used) I.T. Professional Service Ltd (ITPS) Primary Business Address Angel House Unit 5, Drum Industrial Estate, Chester Le Street, England, DH2 1AQ Contact 0191 442 8300 https://www.itps.co.uk/get-in-touch/ https://www.itps.co.uk/privacy-policy/ Categories of Personal Information Content Data Location of Processing (including onward transfers) United Kingdom Cross-border data transfers safeguards DPA + SCCs; Adequacy decision Processing Activities Georedundant storage of Acronis customers’ Content Data in a UK-based data center Seagate Technology LLC Primary Business Address 47488 Kato Road, Fremont, CA 94538, USA Contact [email protected] Categories of Personal Information Content Data Location of Processing (including onward transfers) Mapped with used Acronis data center as per Regions and Locations Cross-border data transfers safeguards DPA + SCCs Processing Activities Storage of Acronis customers’ Content Data for Acronis Archival Storage IONOS Group SE Primary Business Address Elgendorfer Str. 57, 56410 Montabaur, Germany Contact [email protected] Categories of Personal Information Content Data Location of Processing (including onward transfers) • Germany • France Cross-border data transfers safeguards EU, DPA + SCCs Processing Activities Storage of Acronis customers’ Content Data in Acronis Cloud DCs in Berlin, Germany and Niederlauterbach, France Leaseweb Australia PTY Ltd. Primary Business Address Suite 2 Level 25, 100 Miller Street, North Sydney NSW 2060, Australia Contact [email protected] Categories of Personal Information Content Data Location of Processing (including onward transfers) Australia Cross-border data transfers safeguards DPA + SCCs Processing Activities Storage of Acronis customers’ Content Data in Acronis Cloud DCs in Sidney, Australia Leaseweb Singapore Pte. Ltd. Primary Business Address Tai Seng Avenue, Tai Seng Exchange, Tower A #04-13, 536464, Singapore Contact [email protected] [email protected] Categories of Personal Information Content Data Location of Processing (including onward transfers) Singapore Cross-border data transfers safeguards DPA + SCCs Processing Activities Storage of Acronis customers’ Content Data in Acronis Cloud DCs in Singapore Processing Service Providers Third-party Processing Service Providers are subprocessors whose personnel process Content Data and Other Customer Data on our behalf as a part of the regular delivery of Acronis Services. Teleperformance Global Business Private Limited Primary Business Address Teleperformance Towers, Plot CST No. 1406 - A / 28 Mindspace, Goregaon (West), NA, Mumbai, Mumbai City- 400104, Maharashtra, India Contact https://www.teleperformance.com/contact-us Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) India Cross-border data transfers safeguards DPA + SCCs Processing Activities Customer Support services provision Microland Limited Primary Business Address 1B, Ecospace, Bellandur, Outer Ring Road, Bengaluru - 560 103, India Contact [email protected] https://www.microland.com/contact Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) India Cross-border data transfers safeguards DPA + SCCs Processing Activities Customer Support services provision SCSK Serviceware Corporation (SCSKSW) Primary Business Address Toyosu Foresia 12F, 3-2-24 Toyosu, Koto-ku, Tokyo, Japan Contact [email protected] [email protected] Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) Japan Cross-border data transfers safeguards DPA + SCCs; Adequacy decision Processing Activities Customer Support services provision Fortinet Primary Business Address 909 Kifer Road, Sunnyvale, California 94086 Contact [email protected] Categories of Personal Information • User names • Content Data – emails from protected mailboxes • Content Data – of files on collaboration apps storage Location of Processing (including onward transfers) • Europe or USA - mapped with a customer’s tenant location • Israel Cross-border data transfers safeguards DPA + SCCs; Adequacy decision Processing Activities Email security service and Collaboration Security provision OpenText Inc. Primary Business Address 275 Frank Tompa Drive Waterloo ON N2L 0A1, Canada Contact [email protected] Categories of Personal Information • User names • Hostname • IP and MAC addresses • In-product alerts information Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities Acronis Managed Detection and Response (MDR) service provision Legato Security Partners Inc. Primary Business Address 10 W. 100 S., Set 325, Salt Lake City, UT 84101 Contact [email protected] Categories of Personal Information • User names • Hostname • IP and MAC addresses • In-product alerts information Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs Processing Activities Acronis Managed Detection and Response (MDR) service provision NetCyberOps, LLC Primary Business Address 418 Bridewalk Lane, Murray, UT 84107, USA Contact [email protected] Categories of Personal Information • User names • Hostname • IP and MAC addresses • In-product alerts information Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs Processing Activities Acronis Managed Detection and Response (MDR) service provision Third-party System Providers Third-party System Providers are subprocessors whose services technically process Content Data and Other Customer Data through automated systems, where their personnel do not process data on an ongoing basis to deliver the service and do not act on our behalf as a part of the regular delivery of Acronis Services, but may access data on an exceptional basis (e.g. troubleshooting, security, or incident response). Microsoft Ireland Operations Limited Primary Business Address One Microsoft Place South County Business Park, Leopardstown, Dublin 18, DB18 P521, Ireland Contact +1 (425) 882 8080 https://www.microsoft.com/en-us/concern/privacy https://privacy.microsoft.com/en-us/privacystatement#mainhowtocontactusmodule Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer as a part of communication, collaboration materials during support services provisioning or other interactions Location of Processing (including onward transfers) EU Cross-border data transfers safeguards EU, DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities • Microsoft 365 as platform for collaboration and communication use, including Exchange Online, SharePoint Online, Microsoft OneDrive, Microsoft Teams, Copilot • Azure Open AI related to/used in Acronis Services to enhance support, reporting and other enabled in-products functionality; AI-powered functionality and features are marked and visible Salesforce, Inc. Primary Business Address Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA Contact [email protected] Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities Cloud Customer Relationship Management (CRM) system OwnCompany Inc. Primary Business Address OwnCompany Inc. 940 Sylvan Ave, Englewood Cliffs, NJ 07632 Contact 0191 442 8300 [email protected] Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities SalesForce backup service ClickHouse, Inc. Primary Business Address 650 Castro St. Ste. 120 Unit 92426, Mountain View, CA 94041, USA Contact [email protected] Categories of Personal Information Personal information which may be a part of EDR/XDR events. For Acronis PSA only: support-ticket message bodies, ticket titles and reasons, and names and email addresses of partner staff and partner-customer contacts associated with the tickets. Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs; Adequacy decision Processing Activities Database management service for Acronis EDR/XDR service. Analytical storage and processing of Acronis PSA support-ticket data Zoom Communications, Inc. Primary Business Address 55 Almaden Blvd, 6th Floor Contact https://explore.zoom.us/docs/en-us/contact.html Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs Processing Activities SaaS solution provider of remote conferencing services RingCentral Germany GmbH through its agent Avaya LLC Primary Business Address Hamburg Business Center Poststraße 33 Hamburg, 20354, Germany Contact [email protected] https://www.ringcentral.com/whyringcentral/contactus.html Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs Processing Activities Business communication platform. IP telephony provider. TeamViewer Germany GmbH Primary Business Address Bahnhofsplatz 2, 73033 Göppingen, Germany Contact [email protected] Categories of Personal Information • Personal information of data subjects authorized to access and use the Services and contact Acronis’ Customer Support Services • Personal information of data subjects collected for performing the Agreement, as well as for Services Management Purposes • Content Data – possibly if shared by Customer during support services provisioning Location of Processing (including onward transfers) • Germany • USA Cross-border data transfers safeguards DPA + SCCs Processing Activities SaaS solution provider of remote conferencing services OpenAI, LLC Primary Business Address 1455 3rd St San Francisco, CA 94158 Contact https://privacy.openai.com [email protected] Categories of Personal Information • Content Data – as a part of Acronis services use • Other Customer Data – as a part of Acronis services use Location of Processing (including onward transfers) USA Cross-border data transfers safeguards DPA + SCCs Processing Activities Generative AI related to/used in Acronis Services to enhance support, reporting and other enabled in-products functionality, e.g. Acronis AI Copilot, AI-assisted threat hunting, Malicious scripts interpretation. AI-based functionality and features are marked and visible. Cloudflare, Inc. Primary Business Address 101 Townsend Street, San Francisco, CA 94107 Contact Emily Hancock, DPO [email protected] Categories of Personal Information • End-user log data (IP addresses; Zero Trust names/emails) • HTTP headers and content • Cookies • Agent data (browser, OS, device information) Location of Processing (including onward transfers) • EEA, UK, and Switzerland, as well as outside of these regions • US-based importer and geographically distributed data centers • Sub-processors listed at https://www.cloudflare.com/gdpr/subprocessors/ Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities Anti-DDoS protection and Web Application Firewall for Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) Datadog, Inc. Primary Business Address 620 8th Avenue, 45th Floor, New York, NY 10018-1741, USA Contact [email protected] Categories of Personal Information Information which could be a part of system and application logs generated by Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) and related infrastructure (users' and devices' identifiers, IP addresses, application and infrastructure errors and events) Location of Processing (including onward transfers) EU (Germany) Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities Log management system for Acronis Cyber Platform (formerly Acronis Cyber Protect Cloud) Atlassian Pty Ltd Primary Business Address Level 6, 341 George Street, Sydney NSW 2000, Australia Contact [email protected] Categories of Personal Information • Personal data provided to Acronis as part of MDR service enablement and provisioning, such as names, emails, phone numbers, organization names, and device information (names, domain, IP address) • Data which is part of MDR incidents Location of Processing (including onward transfers) European Union Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities Service management system for processing tickets related to the MDR service Elasticsearch, Inc Primary Business Address 88 Kearny St., Floor 19, San Francisco, CA 94108, USA Contact https://elastic.checkbox.ai/pubt/dc3ea4b9-cde7-48d5-af3c-ab7c39b9fb3f Cross-border data transfers safeguards DPA + SCCs; Adequacy decision (EU – US with UK Extension and Swiss-U.S. Data Privacy Framework) Processing Activities Log storage and management system for EDR/XDR and MDR Back to homepage Sorry, your browser is not supported. 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