Snapshot 11032
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"qv4yvwwdyzj0",
"cgltwfnt80mm",
"44mr9pvxy2h1",
"5g595mfvxrwb",
"wdd0686w5v3k",
"128z2hc5zph2",
"dd7j6hgdy98l",
"nb2s2j09f6sc",
"mxh1682h05hp",
"c1hyq57z8lnq",
"03vs2j75ds22",
"bqxt4w06fczc",
"4q3h5fw7rv4w",
"jclfgrsyfl37",
"swb607d557vz",
"wst05glrkprt",
"ngrr6v6zh4r3",
"rhlv2qt4x315",
"v3gbkx6f1m94",
"gpdfn3wv69f8",
"70fw02b3t40d",
"v6b8yw4hdyxw",
"k7qm78bl9tdx"
],
"created_at": "2023-07-26T15:51:55.524-04:00",
"description": null,
"group_id": null,
"id": "k039ltdrdl61",
"name": "USA/Global",
"page_id": "z5s8xghvb0vf",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-10-25T14:04:57.621-04:00"
},
{
"components": [
"hcqxbc67ktwc",
"bhm9mb16131r",
"5mb7qcyd6jtf",
"2pgpk5ny5rq5",
"7dxr866tjh70",
"n6fq28slnzfs",
"cnzy869d6qf1",
"nz7h9pkyk9k9",
"4p0mdlpx000t",
"dl3cq9fygnmj",
"hrf7z97d0wll",
"x7r75y6xt9dl",
"tcjm3f6gplpq",
"txr1bwd3rlvh",
"f4pnnp38y8ls",
"nhkctlm5v9t7",
"49lvw42v4m48",
"b0jzptwdnbqh",
"qc386ngcqsl2"
],
"created_at": "2023-07-26T16:49:40.590-04:00",
"description": null,
"group_id": null,
"id": "x90g90p0xwbk",
"name": "Canada",
"page_id": "z5s8xghvb0vf",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-10-25T14:04:57.640-04:00"
},
{
"components": [
"gwgkynhddx14",
"xgs4k9r41xf6",
"rlmyjkj2cs9k",
"gj9k2mn8mhlq",
"f79j4b90rqlw",
"fjtgq974czxh",
"l8gxmc6nwwws",
"gvwljrxrbrbl",
"ghylvjjv10f0",
"43ht4cyl2j5z",
"lbpw3d2bs1p4",
"knjnm90znr63",
"4lgpnh64dld3",
"b5171ttx5ngd",
"dr779hkh3q8m",
"lpl4kfhfgb34",
"qvvfv6ljjp96",
"86nm81mckqmj",
"8w4n222hgfj5",
"x0445x7dwc1y",
"lr4lg734r97v",
"fh2xgkkpccd4",
"1c7tq3skq2xr"
],
"created_at": "2023-07-27T09:15:24.469-04:00",
"description": null,
"group_id": null,
"id": "913f5jd0t208",
"name": "Europe",
"page_id": "z5s8xghvb0vf",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-10-25T14:04:57.650-04:00"
},
{
"components": [
"yn6kcc3st545",
"bc33bxyk1phv",
"spn81q8l6hrg",
"bqqv1rkltq6k",
"4zt2wd9fk8xq",
"xy2szntz7pfs",
"7lv4d69lfr5x",
"89gvq67r0l5m",
"zccw05jw7qs0",
"cx2zc0z4h2v5",
"nl5nr2928f0z",
"743xxh1wjzfq",
"pldb8pj9zcr9",
"16mbzbdxs22f",
"rrz7rpwzv908",
"mmgl33zr0ctk",
"918j1lc5gk94",
"bnxqgkhmgk2f",
"w0mj65tt9788"
],
"created_at": "2023-07-27T09:29:14.622-04:00",
"description": null,
"group_id": null,
"id": "k86tnhbnhnyx",
"name": "Enterprise",
"page_id": "z5s8xghvb0vf",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-10-25T14:04:57.660-04:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2026-05-06T20:02:48.682-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "v3gbkx6f1m94",
"name": "Device Trust Authentication Service",
"page_id": "z5s8xghvb0vf",
"position": 19,
"showcase": true,
"start_date": "2026-05-06T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-09T17:11:08.165-04:00"
}
],
"created_at": "2026-09-09T16:43:50.413-04:00",
"id": "nk0l5hd1n2y9",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-09-09T17:11:08.191-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-09T17:11:08.191-04:00",
"id": "n3fgr178csqt",
"incident_id": "nk0l5hd1n2y9",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-09T17:11:08.191-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "degraded_performance",
"old_status": "partial_outage"
}
],
"body": "We have identified the triggering change and have rolled it back. We are monitoring to confirm that this has completely resolved the issue.",
"created_at": "2026-09-09T16:53:47.348-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-09T16:53:47.348-04:00",
"id": "j58j7f5vl3y8",
"incident_id": "nk0l5hd1n2y9",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-09T16:53:47.348-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating reports of an incident affecting Device Trust. Some customers may experience delays in device posture checks or authentication failures. We will provide an update as soon as we have more information.",
"created_at": "2026-09-09T16:43:50.511-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-09T16:43:50.511-04:00",
"id": "f91sf3pbq170",
"incident_id": "nk0l5hd1n2y9",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-09T16:43:50.511-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-09T16:53:47.348-04:00",
"name": "Device Trust Service Disruption",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-09T17:11:08.191-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/9sjwgt4v11kr",
"started_at": "2026-09-09T16:43:50.402-04:00",
"status": "resolved",
"updated_at": "2026-09-09T17:11:08.205-04:00"
},
{
"components": [
{
"created_at": "2026-05-16T20:20:35.658-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "k7qm78bl9tdx",
"name": "SaaS Manager",
"page_id": "z5s8xghvb0vf",
"position": 23,
"showcase": true,
"start_date": "2026-05-16T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-22T15:20:54.911-04:00"
}
],
"created_at": "2026-07-22T13:55:18.026-04:00",
"id": "vw89rqdwx7zc",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "k7qm78bl9tdx",
"name": "USA/Global - SaaS Manager",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "A fix has been deployed and this issue is now resolved.",
"created_at": "2026-07-22T15:20:54.949-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T15:20:54.949-04:00",
"id": "pyv6zrgjk8z3",
"incident_id": "vw89rqdwx7zc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T15:20:54.949-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "k7qm78bl9tdx",
"name": "USA/Global - SaaS Manager",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "SaaS Manager is currently unable to communicate with Managed Credentials. As a result, customers using Better Together features may be unable to make changes to credential ownership. We are actively investigating the issue and will provide updates as more information becomes available.",
"created_at": "2026-07-22T13:55:18.112-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-22T13:55:18.112-04:00",
"id": "m8tkfrwhhtxp",
"incident_id": "vw89rqdwx7zc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-22T13:55:18.112-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Account governance functions are unavailable in SaaS Manager",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-22T15:20:54.949-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/9bt7rtjljklp",
"started_at": "2026-07-22T13:55:18.015-04:00",
"status": "resolved",
"updated_at": "2026-07-22T15:20:54.965-04:00"
},
{
"components": [
{
"created_at": "2026-05-16T20:20:35.658-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "k7qm78bl9tdx",
"name": "SaaS Manager",
"page_id": "z5s8xghvb0vf",
"position": 23,
"showcase": true,
"start_date": "2026-05-16T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-22T15:20:54.911-04:00"
},
{
"created_at": "2026-05-16T20:21:05.936-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "1c7tq3skq2xr",
"name": "SaaS Manager",
"page_id": "z5s8xghvb0vf",
"position": 23,
"showcase": true,
"start_date": "2026-05-16T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-22T15:21:25.154-04:00"
}
],
"created_at": "2026-07-17T14:52:15.282-04:00",
"id": "f068r5cm1r2n",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "k7qm78bl9tdx",
"name": "USA/Global - SaaS Manager",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "1c7tq3skq2xr",
"name": "Europe - SaaS Manager",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-07-17T14:57:38.340-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-17T14:57:38.340-04:00",
"id": "hwt81st4jyyt",
"incident_id": "f068r5cm1r2n",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-17T14:57:38.340-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "k7qm78bl9tdx",
"name": "USA/Global - SaaS Manager",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "1c7tq3skq2xr",
"name": "Europe - SaaS Manager",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "SaaS Manager customers with active workflows may have experienced a service degradation that prevented some workflows from running as scheduled. Our teams quickly identified the issue and implemented a fix. We are now monitoring the recovery to ensure services continue to return to normal.",
"created_at": "2026-07-17T14:52:15.402-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-17T14:52:15.402-04:00",
"id": "zjk2jxqtbdm5",
"incident_id": "f068r5cm1r2n",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-17T14:52:15.402-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-17T14:52:15.402-04:00",
"name": "SaaS Manager Workflows are not running as expected",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-17T14:57:38.340-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/662s09h6z852",
"started_at": "2026-07-17T14:52:15.267-04:00",
"status": "resolved",
"updated_at": "2026-07-17T14:57:38.358-04:00"
},
{
"components": [
{
"created_at": "2023-07-26T15:53:38.967-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "4q3h5fw7rv4w",
"name": "Service Accounts",
"page_id": "z5s8xghvb0vf",
"position": 13,
"showcase": true,
"start_date": "2023-07-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.416-04:00"
},
{
"created_at": "2023-07-26T16:52:32.134-04:00",
"description": null,
"group_id": "x90g90p0xwbk",
"id": "tcjm3f6gplpq",
"name": "Service Accounts",
"page_id": "z5s8xghvb0vf",
"position": 13,
"showcase": true,
"start_date": "2023-07-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.440-04:00"
},
{
"created_at": "2023-07-27T09:18:47.179-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "4lgpnh64dld3",
"name": "Service Accounts",
"page_id": "z5s8xghvb0vf",
"position": 13,
"showcase": true,
"start_date": "2023-07-27T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.463-04:00"
},
{
"created_at": "2023-07-27T09:32:03.012-04:00",
"description": null,
"group_id": "k86tnhbnhnyx",
"id": "pldb8pj9zcr9",
"name": "Service Accounts",
"page_id": "z5s8xghvb0vf",
"position": 13,
"showcase": true,
"start_date": "2023-07-27T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.486-04:00"
},
{
"created_at": "2026-02-04T22:00:33.179-05:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "ngrr6v6zh4r3",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.508-04:00"
},
{
"created_at": "2026-02-04T22:00:54.583-05:00",
"description": null,
"group_id": "x90g90p0xwbk",
"id": "49lvw42v4m48",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.531-04:00"
},
{
"created_at": "2026-02-04T22:01:24.954-05:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "qvvfv6ljjp96",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.560-04:00"
},
{
"created_at": "2026-02-04T22:01:43.588-05:00",
"description": null,
"group_id": "k86tnhbnhnyx",
"id": "918j1lc5gk94",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.587-04:00"
}
],
"created_at": "2026-07-13T14:59:33.940-04:00",
"id": "ry7c2w4c622w",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "4q3h5fw7rv4w",
"name": "USA/Global - Service Accounts",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "ngrr6v6zh4r3",
"name": "USA/Global - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "tcjm3f6gplpq",
"name": "Canada - Service Accounts",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "49lvw42v4m48",
"name": "Canada - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "4lgpnh64dld3",
"name": "Europe - Service Accounts",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "qvvfv6ljjp96",
"name": "Europe - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "pldb8pj9zcr9",
"name": "Enterprise - Service Accounts",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "918j1lc5gk94",
"name": "Enterprise - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been deployed and this issue is now resolved.",
"created_at": "2026-07-13T15:57:14.635-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-13T15:57:14.635-04:00",
"id": "bbwrxy5wkpgw",
"incident_id": "ry7c2w4c622w",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-13T15:57:14.635-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4q3h5fw7rv4w",
"name": "USA/Global - Service Accounts",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "ngrr6v6zh4r3",
"name": "USA/Global - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "tcjm3f6gplpq",
"name": "Canada - Service Accounts",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "49lvw42v4m48",
"name": "Canada - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "4lgpnh64dld3",
"name": "Europe - Service Accounts",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "qvvfv6ljjp96",
"name": "Europe - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "pldb8pj9zcr9",
"name": "Enterprise - Service Accounts",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "918j1lc5gk94",
"name": "Enterprise - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and our Engineering team are working towards deploying a fix.",
"created_at": "2026-07-13T15:37:29.348-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-13T15:37:29.348-04:00",
"id": "kpwk7c7bhd68",
"incident_id": "ry7c2w4c622w",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-13T15:37:29.348-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "4q3h5fw7rv4w",
"name": "USA/Global - Service Accounts",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "ngrr6v6zh4r3",
"name": "USA/Global - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "tcjm3f6gplpq",
"name": "Canada - Service Accounts",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "49lvw42v4m48",
"name": "Canada - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "4lgpnh64dld3",
"name": "Europe - Service Accounts",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "qvvfv6ljjp96",
"name": "Europe - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "pldb8pj9zcr9",
"name": "Enterprise - Service Accounts",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "918j1lc5gk94",
"name": "Enterprise - User \u0026 Group Provisioning",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Our engineering team is investigating an issue causing degraded user-related operations for individual and family accounts. Users are unable to confirm or delete users or create and delete service accounts. Users are also unable to load the Integrations page.",
"created_at": "2026-07-13T14:59:34.222-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-13T14:59:34.222-04:00",
"id": "wpm18rx48s4m",
"incident_id": "ry7c2w4c622w",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-13T14:59:34.222-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Degraded user-related operations for individual and family accounts",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-13T15:57:14.635-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/nvvxqlclh4gh",
"started_at": "2026-07-13T14:59:33.915-04:00",
"status": "resolved",
"updated_at": "2026-07-13T15:57:14.657-04:00"
},
{
"components": [],
"created_at": "2026-07-13T10:30:00.000-04:00",
"id": "5wtyg72mgrzp",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "A fix for this issue has been implemented, and our teams are monitoring. During the outage, GitHub Actions might have failed to pull the latest CLI version, causing the pipeline to fail.",
"created_at": "2026-07-13T11:47:57.091-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-13T10:30:00.000-04:00",
"id": "ysdf2v8wjt6n",
"incident_id": "5wtyg72mgrzp",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-13T11:47:57.091-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Password Manager Update Server Outage",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-13T10:30:00.000-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/shy2jfrdnzfq",
"started_at": "2026-07-13T11:47:57.039-04:00",
"status": "resolved",
"updated_at": "2026-07-13T11:47:57.101-04:00"
},
{
"components": [
{
"created_at": "2026-05-06T20:02:48.682-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "v3gbkx6f1m94",
"name": "Device Trust Authentication Service",
"page_id": "z5s8xghvb0vf",
"position": 19,
"showcase": true,
"start_date": "2026-05-06T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-09T17:11:08.165-04:00"
},
{
"created_at": "2026-05-14T15:39:29.169-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "8w4n222hgfj5",
"name": "Device Trust Authentication Service",
"page_id": "z5s8xghvb0vf",
"position": 19,
"showcase": true,
"start_date": "2026-05-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.715-04:00"
},
{
"created_at": "2026-05-06T20:03:11.193-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "gpdfn3wv69f8",
"name": "Device Trust Checks Server",
"page_id": "z5s8xghvb0vf",
"position": 20,
"showcase": true,
"start_date": "2026-05-06T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.731-04:00"
},
{
"created_at": "2026-05-14T15:39:47.592-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "x0445x7dwc1y",
"name": "Device Trust Checks Server",
"page_id": "z5s8xghvb0vf",
"position": 20,
"showcase": true,
"start_date": "2026-05-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.746-04:00"
},
{
"created_at": "2026-05-14T15:11:29.264-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "70fw02b3t40d",
"name": "Device Trust Portal",
"page_id": "z5s8xghvb0vf",
"position": 21,
"showcase": true,
"start_date": "2026-05-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.762-04:00"
},
{
"created_at": "2026-05-14T15:40:05.598-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "lr4lg734r97v",
"name": "Device Trust Portal",
"page_id": "z5s8xghvb0vf",
"position": 21,
"showcase": true,
"start_date": "2026-05-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.778-04:00"
},
{
"created_at": "2026-05-14T15:11:59.795-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "v6b8yw4hdyxw",
"name": "Device Trust API",
"page_id": "z5s8xghvb0vf",
"position": 22,
"showcase": true,
"start_date": "2026-05-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.793-04:00"
},
{
"created_at": "2026-05-14T15:40:23.055-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "fh2xgkkpccd4",
"name": "Device Trust API",
"page_id": "z5s8xghvb0vf",
"position": 22,
"showcase": true,
"start_date": "2026-05-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.808-04:00"
}
],
"created_at": "2026-07-02T15:44:00.651-04:00",
"id": "nxgrp52180y3",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "gpdfn3wv69f8",
"name": "USA/Global - Device Trust Checks Server",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "70fw02b3t40d",
"name": "USA/Global - Device Trust Portal",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "v6b8yw4hdyxw",
"name": "USA/Global - Device Trust API",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "8w4n222hgfj5",
"name": "Europe - Device Trust Authentication Service",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "x0445x7dwc1y",
"name": "Europe - Device Trust Checks Server",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "lr4lg734r97v",
"name": "Europe - Device Trust Portal",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "fh2xgkkpccd4",
"name": "Europe - Device Trust API",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "A fix has been deployed and all services are operational.",
"created_at": "2026-07-02T16:30:48.837-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T16:30:48.837-04:00",
"id": "lsrk1f03qlbd",
"incident_id": "nxgrp52180y3",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T16:30:48.837-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "gpdfn3wv69f8",
"name": "USA/Global - Device Trust Checks Server",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "70fw02b3t40d",
"name": "USA/Global - Device Trust Portal",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "v6b8yw4hdyxw",
"name": "USA/Global - Device Trust API",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "8w4n222hgfj5",
"name": "Europe - Device Trust Authentication Service",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "x0445x7dwc1y",
"name": "Europe - Device Trust Checks Server",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "lr4lg734r97v",
"name": "Europe - Device Trust Portal",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "fh2xgkkpccd4",
"name": "Europe - Device Trust API",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-07-02T16:12:34.120-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T16:12:34.120-04:00",
"id": "dyw853typlhr",
"incident_id": "nxgrp52180y3",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T16:12:34.120-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "gpdfn3wv69f8",
"name": "USA/Global - Device Trust Checks Server",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "70fw02b3t40d",
"name": "USA/Global - Device Trust Portal",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "v6b8yw4hdyxw",
"name": "USA/Global - Device Trust API",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "8w4n222hgfj5",
"name": "Europe - Device Trust Authentication Service",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "x0445x7dwc1y",
"name": "Europe - Device Trust Checks Server",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "lr4lg734r97v",
"name": "Europe - Device Trust Portal",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "fh2xgkkpccd4",
"name": "Europe - Device Trust API",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are continuing to investigate the issue.",
"created_at": "2026-07-02T16:05:04.560-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T16:05:04.560-04:00",
"id": "c635879q14cm",
"incident_id": "nxgrp52180y3",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T16:05:04.560-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "gpdfn3wv69f8",
"name": "USA/Global - Device Trust Checks Server",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "70fw02b3t40d",
"name": "USA/Global - Device Trust Portal",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "v6b8yw4hdyxw",
"name": "USA/Global - Device Trust API",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "8w4n222hgfj5",
"name": "Europe - Device Trust Authentication Service",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "x0445x7dwc1y",
"name": "Europe - Device Trust Checks Server",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "lr4lg734r97v",
"name": "Europe - Device Trust Portal",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "fh2xgkkpccd4",
"name": "Europe - Device Trust API",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are aware of an outage of Device Trust and are investigating the issue.",
"created_at": "2026-07-02T15:44:00.887-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-02T15:44:00.887-04:00",
"id": "pssrxzfhtkvy",
"incident_id": "nxgrp52180y3",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-02T15:44:00.887-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Device Trust Outage",
"page_id": "z5s8xghvb0vf",
"postmortem_body": "# Incident Postmortem - Device Trust Authentication Outage\n\n**Date of Incident:** 2026-07-02 \n**Time of Incident \\(UTC\\):** 19:28 - 20:28 \n**Service\\(s\\) Affected:** This incident affected: USA/Global \\(Device Trust Authentication Service, Device Trust Checks Server, Device Trust Portal, Device Trust API\\) and Europe \\(Device Trust Authentication Service, Device Trust Checks Server, Device Trust Portal, Device Trust API\\). \n**Impact Duration:** 1 Hour\n\n## Summary\n\nOn July 2, 2026, 1Password Device Trust experienced an outage lasting approximately one hour, beginning at 19:28 UTC. During this window, all Device Trust services were unavailable and users were unable to authenticate. We have identified the root cause: an internal configuration change to our cloud load balancing infrastructure was applied more broadly than intended which temporarily made a required endpoint unreachable. This was not a security incident and did not involve any third party. The configuration has been corrected, service has been fully restored, and we have implemented additional safeguards to help prevent this type of issue from recurring.\n\n## Impact on Customers\n\n* **All Device Trust services were completely unavailable during the 60-minute outage window. Users were unable to authenticate to any Device Trust service, including the authentication portal \\(**[**auth.kolide.com**](http://auth.kolide.com)**\\), admin console \\(**[**app.kolide.com**](http://app.kolide.com)**\\), API endpoints, and device server.**\n* **Number of Affected Customers \\(approximate\\):** 100% of Device Trust customers\n* **Geographic Regions Affected \\(if applicable\\):** US and EU\n\n## What Happened?\n\nOn July 2, 2026, A configuration change intended to improve the security configuration of an internal service was applied more broadly than intended, affecting a shared network routing component relied on by Device Trust. The change replaced the underlying network infrastructure supporting Device Trust. However, the traffic routing configuration continued to reference the previous infrastructure instead of the newly provisioned resources. As a result, Device Trust authentication endpoints became unreachable. Reverting the change restored connectivity and service.\n\n* **Timeline of Events \\(UTC\\):**\n\n * 19:28: Network configuration change applied; Network Load Balancers responsible for routing traffic for Device Trust services became unreachable\n * 19:30: Automated monitoring detects the outage and triggers alerts\n * 19:33: Incident is declared at [status.1password.com](http://status.1password.com)\n * 20:03: Root cause is identified as a load balancer configuration issue\n * 20:24: Load balancer is recreated with correct configuration\n * 20:26 Recovery is confirmed for [app.kolide.com](http://app.kolide.com)\n * 20:28 Recovery is confirmed for [auth.kolide.com](http://auth.kolide.com)\n \n* **Contributing Factors \\(if any\\):**\n\n * **Shared component scope not visible during review or validation.** The network infrastructure class affected by the change was shared across multiple services, but this dependency was not documented or surfaced in the change review process. As a result, the pre-production validation, while performed in a lower environment before production rollout, did not cover all dependent services, and the impact on Device Trust was not identified before the change reached production.\n * **Concurrent diagnostic signals slowed root cause identification.** At the time the outage began, unrelated certificate renewal errors surfaced alongside the network connectivity failure. Investigating both signals simultaneously delayed identification of the network configuration change as the root cause.\n \n\n## How Was It Resolved?\n\n* **Resolution Steps:** Once the source of the outage was identified, engineers reverted the configuration change. The affected network infrastructure was recreated with its original, publicly accessible configuration, restoring routing to all Device Trust authentication endpoints. Service recovery was confirmed sequentially across affected services before the incident was closed.\n* **Verification of Resolution:** Following the revert, engineers verified that all Device Trust authentication endpoints were reachable and accepting traffic. Customer confirmation of resolution was subsequently received through the support team.\n\n## What We Are Doing to Prevent Future Incidents\n\n* **Require explicit approval for destructive infrastructure changes.** We are implementing safeguards that require manual review and approval before changes that would destroy and recreate critical network infrastructure can be applied. This creates a forcing function to catch unintended scope before changes reach production.\n* **Improve scope visibility for shared infrastructure components.** We are documenting the dependencies between shared infrastructure components and the services that rely on them, and integrating this information into our change review process. Future changes to shared components will require an explicit assessment of downstream impact before deployment.\n* **Strengthen pre-production validation across shared dependencies.** We are updating our change promotion process to require validation against all services that share affected components — not only the intended target — before changes are promoted to production.\n* **Reduce single points of failure in traffic routing.** We are evaluating architectural changes to introduce redundancy into Device Trust's traffic routing configuration, so that a failure in any single component results in degraded service rather than a complete outage.\n\n## Next Steps and Communication\n\n* No action is required from our customers at this time.\n\nWe are committed to providing a reliable and stable service, and we are taking the necessary steps to learn from this event and prevent it from happening again. Thank you for your understanding.\n\nSincerely,\n\nThe 1Password Team",
"postmortem_body_last_updated_at": "2026-07-10T21:11:02.497-04:00",
"postmortem_ignored": false,
"postmortem_notified_subscribers": true,
"postmortem_notified_twitter": false,
"postmortem_published_at": "2026-07-10T21:11:02.497-04:00",
"reminder_intervals": null,
"resolved_at": "2026-07-02T16:30:48.837-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3vbh7xm7z6zv",
"started_at": "2026-07-02T15:44:00.629-04:00",
"status": "resolved",
"updated_at": "2026-07-10T21:11:02.513-04:00"
},
{
"components": [
{
"created_at": "2026-02-04T22:00:33.179-05:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "ngrr6v6zh4r3",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.508-04:00"
},
{
"created_at": "2026-02-04T22:00:54.583-05:00",
"description": null,
"group_id": "x90g90p0xwbk",
"id": "49lvw42v4m48",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.531-04:00"
},
{
"created_at": "2026-02-04T22:01:24.954-05:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "qvvfv6ljjp96",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.560-04:00"
},
{
"created_at": "2026-02-04T22:01:43.588-05:00",
"description": null,
"group_id": "k86tnhbnhnyx",
"id": "918j1lc5gk94",
"name": "User \u0026 Group Provisioning",
"page_id": "z5s8xghvb0vf",
"position": 17,
"showcase": true,
"start_date": "2026-02-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2026-07-13T15:57:14.587-04:00"
}
],
"created_at": "2026-06-29T18:08:19.241-04:00",
"id": "34jpv29ps1sl",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "ngrr6v6zh4r3",
"name": "USA/Global - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "49lvw42v4m48",
"name": "Canada - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "qvvfv6ljjp96",
"name": "Europe - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "918j1lc5gk94",
"name": "Enterprise - User \u0026 Group Provisioning",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-30T10:09:25.287-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-30T10:09:25.287-04:00",
"id": "6nc8235plw0y",
"incident_id": "34jpv29ps1sl",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T10:09:25.287-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ngrr6v6zh4r3",
"name": "USA/Global - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "49lvw42v4m48",
"name": "Canada - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "qvvfv6ljjp96",
"name": "Europe - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "918j1lc5gk94",
"name": "Enterprise - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Our engineering team is continuing to work on deploying a fix for this issue. In the meantime, a workaround has been identified. Please contact our support team directly at [email protected] and they will support you through the workaround steps.",
"created_at": "2026-06-29T19:40:49.494-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T19:40:49.494-04:00",
"id": "6bcrpsthw1sf",
"incident_id": "34jpv29ps1sl",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T19:40:49.494-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ngrr6v6zh4r3",
"name": "USA/Global - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "49lvw42v4m48",
"name": "Canada - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "qvvfv6ljjp96",
"name": "Europe - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "918j1lc5gk94",
"name": "Enterprise - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified and our engineering team is working towards deploying a fix.",
"created_at": "2026-06-29T18:55:17.768-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T18:55:17.768-04:00",
"id": "j6s6wvj5qq3l",
"incident_id": "34jpv29ps1sl",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T18:55:17.768-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "ngrr6v6zh4r3",
"name": "USA/Global - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "49lvw42v4m48",
"name": "Canada - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "qvvfv6ljjp96",
"name": "Europe - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "918j1lc5gk94",
"name": "Enterprise - User \u0026 Group Provisioning",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Users who are attempting to accept their invite with SSO enforcement are unable to accept the invite and receive a 403 error. Our engineering team is actively investigating the issue.",
"created_at": "2026-06-29T18:08:19.436-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-29T18:08:19.436-04:00",
"id": "hd3scy8nw624",
"incident_id": "34jpv29ps1sl",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-29T18:08:19.436-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Provisioned users with SSO enforcement encounter a 403 error when accepting their invitation",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-30T10:09:25.287-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/fr0bj8tl8vb4",
"started_at": "2026-06-29T18:08:19.207-04:00",
"status": "resolved",
"updated_at": "2026-06-30T10:09:25.302-04:00"
},
{
"components": [
{
"created_at": "2023-07-27T09:15:24.556-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "xgs4k9r41xf6",
"name": "Sign in",
"page_id": "z5s8xghvb0vf",
"position": 2,
"showcase": true,
"start_date": "2023-07-27T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-24T15:01:46.044-04:00"
},
{
"created_at": "2023-07-27T09:29:31.251-04:00",
"description": null,
"group_id": "k86tnhbnhnyx",
"id": "bc33bxyk1phv",
"name": "Sign in",
"page_id": "z5s8xghvb0vf",
"position": 2,
"showcase": true,
"start_date": "2023-07-27T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-24T15:01:46.067-04:00"
},
{
"created_at": "2023-07-27T10:06:51.471-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "cgltwfnt80mm",
"name": "Sign in",
"page_id": "z5s8xghvb0vf",
"position": 2,
"showcase": true,
"start_date": "2023-07-27T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-24T15:01:46.089-04:00"
},
{
"created_at": "2023-07-26T16:49:51.245-04:00",
"description": null,
"group_id": "x90g90p0xwbk",
"id": "5mb7qcyd6jtf",
"name": "Sign in",
"page_id": "z5s8xghvb0vf",
"position": 3,
"showcase": true,
"start_date": "2023-07-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-24T15:01:46.111-04:00"
}
],
"created_at": "2026-06-24T13:15:10.565-04:00",
"id": "fgp75tc5mvkd",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "cgltwfnt80mm",
"name": "USA/Global - Sign in",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "5mb7qcyd6jtf",
"name": "Canada - Sign in",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "xgs4k9r41xf6",
"name": "Europe - Sign in",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "bc33bxyk1phv",
"name": "Enterprise - Sign in",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "The issue is now resolved, and access to 1Password services should be fully restored.",
"created_at": "2026-06-24T15:01:46.148-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T15:01:46.148-04:00",
"id": "ykbn4dk4v4f7",
"incident_id": "fgp75tc5mvkd",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T15:01:46.148-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cgltwfnt80mm",
"name": "USA/Global - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5mb7qcyd6jtf",
"name": "Canada - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "xgs4k9r41xf6",
"name": "Europe - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "bc33bxyk1phv",
"name": "Enterprise - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-06-24T14:51:53.297-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T14:51:53.297-04:00",
"id": "jx92s5zf7312",
"incident_id": "fgp75tc5mvkd",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T14:51:53.297-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cgltwfnt80mm",
"name": "USA/Global - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5mb7qcyd6jtf",
"name": "Canada - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "xgs4k9r41xf6",
"name": "Europe - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "bc33bxyk1phv",
"name": "Enterprise - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-06-24T14:35:15.044-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T14:35:15.044-04:00",
"id": "by1wd455dbzw",
"incident_id": "fgp75tc5mvkd",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T14:35:15.044-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cgltwfnt80mm",
"name": "USA/Global - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5mb7qcyd6jtf",
"name": "Canada - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "xgs4k9r41xf6",
"name": "Europe - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "bc33bxyk1phv",
"name": "Enterprise - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.",
"created_at": "2026-06-24T14:32:29.235-04:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-24T14:32:29.235-04:00",
"id": "vhsc85b9hc28",
"incident_id": "fgp75tc5mvkd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T14:32:29.235-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cgltwfnt80mm",
"name": "USA/Global - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5mb7qcyd6jtf",
"name": "Canada - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "xgs4k9r41xf6",
"name": "Europe - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "bc33bxyk1phv",
"name": "Enterprise - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue is still under investigation. We will continue to share updates as they become available.",
"created_at": "2026-06-24T13:50:11.916-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T13:50:11.916-04:00",
"id": "sx98dv6jzj04",
"incident_id": "fgp75tc5mvkd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T13:50:11.916-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cgltwfnt80mm",
"name": "USA/Global - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "5mb7qcyd6jtf",
"name": "Canada - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "xgs4k9r41xf6",
"name": "Europe - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "bc33bxyk1phv",
"name": "Enterprise - Sign in",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.",
"created_at": "2026-06-24T13:30:10.464-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T13:30:10.464-04:00",
"id": "xj2xz0bmj4pn",
"incident_id": "fgp75tc5mvkd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T13:30:10.464-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "cgltwfnt80mm",
"name": "USA/Global - Sign in",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "5mb7qcyd6jtf",
"name": "Canada - Sign in",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "xgs4k9r41xf6",
"name": "Europe - Sign in",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "bc33bxyk1phv",
"name": "Enterprise - Sign in",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.",
"created_at": "2026-06-24T13:15:10.717-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T13:15:10.717-04:00",
"id": "24c3mpdh5vwp",
"incident_id": "fgp75tc5mvkd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T13:15:10.717-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-24T14:51:53.297-04:00",
"name": "Restoring Access with a Recovery Code Is Failing for Some Users",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-24T15:01:46.148-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/4l9c631tvtk5",
"started_at": "2026-06-24T13:15:10.547-04:00",
"status": "resolved",
"updated_at": "2026-06-24T15:01:46.167-04:00"
},
{
"components": [
{
"created_at": "2026-05-06T20:02:48.682-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "v3gbkx6f1m94",
"name": "Device Trust Authentication Service",
"page_id": "z5s8xghvb0vf",
"position": 19,
"showcase": true,
"start_date": "2026-05-06T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-09-09T17:11:08.165-04:00"
},
{
"created_at": "2026-05-14T15:39:29.169-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "8w4n222hgfj5",
"name": "Device Trust Authentication Service",
"page_id": "z5s8xghvb0vf",
"position": 19,
"showcase": true,
"start_date": "2026-05-14T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-07-02T16:30:48.715-04:00"
}
],
"created_at": "2026-06-23T19:14:31.746-04:00",
"id": "qsdxn7p4x22g",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "operational",
"old_status": "under_maintenance"
},
{
"code": "8w4n222hgfj5",
"name": "Europe - Device Trust Authentication Service",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-06-23T22:00:09.310-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T22:00:09.310-04:00",
"id": "cj024z880g3d",
"incident_id": "qsdxn7p4x22g",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T22:00:09.310-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "under_maintenance",
"old_status": "operational"
},
{
"code": "8w4n222hgfj5",
"name": "Europe - Device Trust Authentication Service",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-06-23T21:00:10.170-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T21:00:10.170-04:00",
"id": "3zn4394hg6th",
"incident_id": "qsdxn7p4x22g",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T21:00:10.170-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "v3gbkx6f1m94",
"name": "USA/Global - Device Trust Authentication Service",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8w4n222hgfj5",
"name": "Europe - Device Trust Authentication Service",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "On June 24th, 2026, between 01:00 and 02:00 UTC, we will be conducting maintenance on our Device Trust infrastructure.\n\nDuring this maintenance window end-users who initiate a new authentication request via Device Trust may experience service degradation such as slowdowns or access delays for a period of 5 - 10 minutes.\n\nWe recommend that you leave Device Trust in effect during this window. To mitigate any risk of encountering issues during this time, users may authenticate prior to the window as active sessions will not be impacted.",
"created_at": "2026-06-23T19:14:31.838-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T19:14:31.838-04:00",
"id": "hf9xlpy2yv6z",
"incident_id": "qsdxn7p4x22g",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T19:14:31.838-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Device Trust Infrastructure Maintenance",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-23T22:00:09.310-04:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-06-23T21:00:00.000-04:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-06-23T22:00:00.000-04:00",
"shortlink": "https://stspg.io/0r8gj1hbrw15",
"started_at": "2026-06-23T19:14:31.726-04:00",
"status": "completed",
"updated_at": "2026-06-23T22:00:09.445-04:00"
},
{
"components": [
{
"created_at": "2023-07-26T15:52:14.333-04:00",
"description": null,
"group_id": "k039ltdrdl61",
"id": "5g595mfvxrwb",
"name": "Syncing items between your devices",
"page_id": "z5s8xghvb0vf",
"position": 4,
"showcase": true,
"start_date": "2023-07-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-18T14:50:42.178-04:00"
},
{
"created_at": "2023-07-26T16:50:01.236-04:00",
"description": null,
"group_id": "x90g90p0xwbk",
"id": "2pgpk5ny5rq5",
"name": "Syncing items between your devices",
"page_id": "z5s8xghvb0vf",
"position": 4,
"showcase": true,
"start_date": "2023-07-26T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-18T14:50:42.194-04:00"
},
{
"created_at": "2023-07-27T09:16:15.513-04:00",
"description": null,
"group_id": "913f5jd0t208",
"id": "gj9k2mn8mhlq",
"name": "Syncing items between your devices",
"page_id": "z5s8xghvb0vf",
"position": 4,
"showcase": true,
"start_date": "2023-07-27T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-18T14:50:42.210-04:00"
},
{
"created_at": "2023-07-27T09:30:18.611-04:00",
"description": null,
"group_id": "k86tnhbnhnyx",
"id": "bqqv1rkltq6k",
"name": "Syncing items between your devices",
"page_id": "z5s8xghvb0vf",
"position": 4,
"showcase": true,
"start_date": "2023-07-27T00:00:00.000-04:00",
"status": "operational",
"updated_at": "2026-06-18T14:50:42.224-04:00"
}
],
"created_at": "2026-06-18T13:54:11.964-04:00",
"id": "k40jp75sc0l0",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5g595mfvxrwb",
"name": "USA/Global - Syncing items between your devices",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "2pgpk5ny5rq5",
"name": "Canada - Syncing items between your devices",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "gj9k2mn8mhlq",
"name": "Europe - Syncing items between your devices",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "bqqv1rkltq6k",
"name": "Enterprise - Syncing items between your devices",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-18T14:50:42.250-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-18T14:50:42.250-04:00",
"id": "5f0l65vv9079",
"incident_id": "k40jp75sc0l0",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-18T14:50:42.250-04:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5g595mfvxrwb",
"name": "USA/Global - Syncing items between your devices",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "2pgpk5ny5rq5",
"name": "Canada - Syncing items between your devices",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "gj9k2mn8mhlq",
"name": "Europe - Syncing items between your devices",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "bqqv1rkltq6k",
"name": "Enterprise - Syncing items between your devices",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We have identified the cause of the synchronization issues affecting legacy 1Password 7 clients (OPI7 and OPM7) with 1Password and are deploying a fix.\n\nAffected customers may experience item creations or updates not synchronizing to 1Password, in some cases without a visible error. We expect service to be restored shortly and will provide another update once the fix has been fully deployed and verified.\n\nModern clients and broader 1Password functionality do not appear to be affected.",
"created_at": "2026-06-18T13:54:12.114-04:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-18T13:54:12.000-04:00",
"id": "r5z2y154bt5v",
"incident_id": "k40jp75sc0l0",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-18T13:55:45.435-04:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Sync Issues Affecting Legacy 1Password 7 Clients",
"page_id": "z5s8xghvb0vf",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-18T14:50:42.250-04:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/0tw56x8hwf47",
"started_at": "2026-06-18T13:54:11.944-04:00",
"status": "resolved",
"updated_at": "2026-06-18T14:50:42.263-04:00"
}
],
"page": {
"id": "z5s8xghvb0vf",
"name": "1Password",
"url": "https://status.1password.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}