Snapshot 11154
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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],
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],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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},
{
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},
{
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],
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}
],
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},
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
"created_at": "2023-03-29T17:52:49.289+02:00",
"description": "https://simplelogin.io/",
"group_id": null,
"id": "7dqmjgkwx4rx",
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},
{
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"description": null,
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"id": "0lq143nsn4t7",
"name": "Browser Extensions",
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"start_date": "2024-03-11T00:00:00.000+01:00",
"status": "operational",
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},
{
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},
{
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"description": null,
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"id": "glzk5n1z4tw1",
"name": "protonvpn.com Website",
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},
{
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},
{
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"description": null,
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"id": "jvmdpl0jfl43",
"name": "Proton Wallet",
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},
{
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"id": "zyklg3yk1fcl",
"name": "Lumo by Proton",
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}
],
"created_at": "2026-09-01T14:37:58.375+02:00",
"id": "lj22kf1nc8yz",
"impact": "major",
"impact_override": "major",
"incident_updates": [
{
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{
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"name": "Proton Mail - Web Application",
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},
{
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{
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{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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{
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},
{
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},
{
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},
{
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"name": "Proton VPN - protonvpn.com Website",
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},
{
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"name": "Proton Calendar - Mobile Apps",
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},
{
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},
{
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"name": "Proton Drive - Web Application",
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
"code": "m16jh23zhxvl",
"name": "Proton Meet - Mobile and Desktop Apps",
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"old_status": "operational"
}
],
"body": "UPDATE:\nThe incident recovery caused some push notifications related to suspicious login activity to be delivered several hours later than expected.\n\nThe delay affected only the delivery of these notifications and was related to the service disruption experienced earlier today. The delayed notifications have now been processed, and the system has returned to normal operation.\n\nWe apologize for any confusion this may have caused.\n---\nEarlier today, a subset of Proton users experienced intermittent service disruptions.\n\nThe incident began during exceptional database maintenance following last week's datacenter overheating incident. The maintenance had been tested and was expected to cause only a brief disruption.\n\nHowever, the switchover exposed additional instability under high load, and this forced us to remove some additional infrastructure from service and operate at reduced capacity for a time.\n\nWe have now stabilized all Proton services and all are currently operational. No user data has been lost. We apologize for the disruption.",
"created_at": "2026-09-01T20:49:51.028+02:00",
"custom_tweet": null,
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"display_at": "2026-09-01T20:49:51.000+02:00",
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"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T23:42:23.400+02:00",
"wants_twitter_update": false
},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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"name": "Proton Calendar - Web Application",
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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},
{
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"name": "Proton Meet - Mobile and Desktop Apps",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Traffic limitations have been fully removed for all users.\n\nServices are returning to normal operation, and outgoing mail will be gradually re-enabled in 15 minutes. Messages that were queued during the disruption are being delivered progressively\n\nOur engineers continue to monitor the infrastructure closely as capacity returns to full levels.\n\nWe'll confirm here once everything is completely back to normal.",
"created_at": "2026-09-01T19:26:18.342+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T19:26:18.342+02:00",
"id": "f0f543dz3v77",
"incident_id": "lj22kf1nc8yz",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T19:26:18.342+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0hxnst3yxk8l",
"name": "Proton Mail - Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
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"name": "Proton Mail - Incoming Mail",
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},
{
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},
{
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"old_status": "partial_outage"
},
{
"code": "frqdt5xl3kqm",
"name": "Proton Mail - Mobile Apps",
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"old_status": "partial_outage"
},
{
"code": "y7zl2qsx63hn",
"name": "Proton Mail - Push Notifications",
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"old_status": "partial_outage"
},
{
"code": "nywfqzv8g2gh",
"name": "Proton Mail - Desktop Apps",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "lzgbx7dps5qz",
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"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "nyvtlgw0q7sw",
"name": "Proton Calendar - Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "2g8gsl3m53ng",
"name": "Proton Drive - Web Application",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "ncnv5t6yr1tf",
"name": "Proton Drive - Mobile and Desktop Apps",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "9j49gmzwnkkc",
"name": "Proton Drive - Proton Docs",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "ndds5cxw5mcs",
"name": "Proton Pass - Mobile Apps",
"new_status": "partial_outage",
"old_status": "partial_outage"
},
{
"code": "mjkjm7yzwxbk",
"name": "Proton Pass - Browser Extensions",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Database capacity is being restored. Traffic limitations are being gradually lifted and outgoing mail will be re-enabled as soon as the situation is stable. Queued emails will be delivered progressively, and no data was lost as a result of this disruption.\n\nThank you for your patience, we'll update you again once everything is back to normal.",
"created_at": "2026-09-01T19:10:07.458+02:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-01T19:10:07.458+02:00",
"id": "sn3nfb1fyv68",
"incident_id": "lj22kf1nc8yz",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T19:10:07.458+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0hxnst3yxk8l",
"name": "Proton Mail - Web Application",
"new_status": "partial_outage",
"old_status": "operational"
},
{
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"name": "Proton Mail - Incoming Mail",
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},
{
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},
{
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},
{
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"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "y7zl2qsx63hn",
"name": "Proton Mail - Push Notifications",
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"old_status": "operational"
},
{
"code": "nywfqzv8g2gh",
"name": "Proton Mail - Desktop Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "lzgbx7dps5qz",
"name": "Proton Calendar - Mobile Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "nyvtlgw0q7sw",
"name": "Proton Calendar - Web Application",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "2g8gsl3m53ng",
"name": "Proton Drive - Web Application",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "ncnv5t6yr1tf",
"name": "Proton Drive - Mobile and Desktop Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "9j49gmzwnkkc",
"name": "Proton Drive - Proton Docs",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "ndds5cxw5mcs",
"name": "Proton Pass - Mobile Apps",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "mjkjm7yzwxbk",
"name": "Proton Pass - Browser Extensions",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently dealing with residual hardware failures that are likely related to the damage suffered from the overheating incident last week. At the moment we are operating at a reduced capacity, while our engineers work to bring additional infrastructure online. We apologize for the unfortunate timing of this incident and any disruption or inconvenience this may have caused you.",
"created_at": "2026-09-01T16:42:09.759+02:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-01T16:42:09.000+02:00",
"id": "bmwr9npylhkm",
"incident_id": "lj22kf1nc8yz",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-01T16:59:34.045+02:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "0hxnst3yxk8l",
"name": "Proton Mail - Web Application",
"new_status": "degraded_performance",
"old_status": "operational"
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"body": "This outage has now been largely resolved, and services are back online. We are still clearing a few lingering issues, however, meaning some users will experience delays in email delivery and reception, and receiving notifications. No data has been lost as a result of this outage.\n\nUPDATE: We have now resolved the remaining minor issues. We will be providing a post mortem with more information about the incident, here on the status page, after we complete the incident clean up.",
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"body": "We have identified a critical cooling failure in our Frankfurt datacenter. We are currently in the process of shifting traffic to our backups sites.",
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