Snapshot 11250
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "Our cloud service provider reported an outage on one of their key services in a region, leading to other services that depended on it to fail. Metabase token check service relies on one of these services to work, which led to our service to fail and all instances that depend on this service were not able to start or be downgraded to non-premium instances (without any premium features working).\n\nInstances that did this token check before the outage did not see any issues.\n\nService is now fully recovered",
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"body": "We had an issue in our EU cluster where instances were not being provisioned due to an autoscaler problem in that specific region. Issue is now resolved and we'll be monitoring the situation.",
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"body": "Ingress controller certificates are now back to normal. You should be able to get the correct certificate in the browser now. We're very sorry for the inconvenience, we'll publish a retrospective about the issue in the next few days.",
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"postmortem_body": "**Summary**\n\nOn Thursday Nov 9th the default certificate for the external Nginx ingress was replaced with a dummy certificate. Users attempting to reach their hosted instances would get an invalid certificate error. This was due to a misconfiguration in the new CI for releasing our helm charts that used the internal Nginx ingress values files for the external Nginx ingress.\n\n**Impact**\n\nAll hosted customers not using custom domains were affected.\n\n**How was the root cause diagnosed?**\n\nWe identified that the values were properly set in the values files. We Investigated the CI steps to determine why the correct values were not set. It was determined that the wrong values files were being used for external Nginx ingress.\n\n**How we’ll make this not happen again?**\n\n* Update staging and production value files to match.\n* Add alert to pagerduty for non-custom domains \\(catch alerts faster\\)",
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"body": "We are preforming routine maintenance on the Metabase Store infrastructure. We expect it to be fully operational within the hour.",
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