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Legal Documents
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This privacy ("Policy") applies to Keploy Inc along with its affiliates, herein called as Keploy.
We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., by email or in-product notice) before the changes take effect, and we will update the “Last Updated” date. If you are a Keploy user or customer, we shall notify the changes or updates either by sending an email or a notification on the Keploy App.
Our Commitment to Transparency
We sincerely believe that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what you want to share with us.
Therefore, we want to be transparent about:
How and why we collect, store and use your personal data in the various capacities in which you interact with us
The rights that you have to determine the contours of this interaction
Policy Summary
Quick Overview
While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein.
1Your Relationship with Keploy
Your personal data relationship with Keploy varies based on the capacity in which you interact with us. You could be:
Visitor: A visitor to our website or any pages thereof
Customer: A person/entity availing of one of our Services
User: An employee/agent/representative/appointee of a customer who uses the Service
2Data Collection Varies by Role
Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ. This Policy details such variations.
3Your Rights
This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.
Shubham Jain
Data Protection Officer (DPO) / Grievance Officer
support@keploy.io
Information We Collect and How We Use It
Category Visitor Customer User
What Data We May Collect
Website behavior (pages, time spent)
Device details (model, OS)
Name and email
Name and email of representative who signs up for a Service
Name and email
Product usage behavior
Device details
Cookies and Web Beacon data
How and Why We Use It To analyze behavior and enhance your interactions with the Website. We may send newsletters and marketing communications subject to your preferences and applicable law (including opt-out requirements). To help you register for and facilitate provision of our Services. With consent, we may send marketing communications. To facilitate provision of our Services and send service updates. With consent, we may send marketing communications.
Google API
Information transferred via the Google API: Keploy’s access to and use of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements, and will be limited to providing or improving user-facing features of the Services as permitted under that policy.
FOR THE AVOIDANCE OF ANY DOUBT, WE SHOULD CLARIFY THAT IN THE EVENT WE ANONYMIZE AND AGGREGATE INFORMATION COLLECTED FROM YOU, WE WILL BE ENTITLED TO USE SUCH ANONYMIZED DATA FREELY, WITHOUT ANY RESTRICTIONS OTHER THAN THOSE SET OUT UNDER APPLICABLE LAW.
AI Data Processing
How We Use AI
Keploy uses artificial intelligence (AI) to enhance the services we provide, ensuring that customer data is processed accurately, efficiently, and securely.
All AI-driven data processing is performed with a strong commitment to safeguarding customer privacy. We implement:
Strict access controls
Encryption
Regular audits to prevent unauthorized access
Data Protection
We do not use customer data to train external models or for any purpose beyond the agreed-upon scope of our services. Any personal data processed by our AI systems is handled in compliance with applicable data protection laws, including GDPR and CCPA.
Your Rights & Preferences as a Data Subject
Subject to the GDPR and applicable law's limitations, the rights afforded to you as a data subject are:
Right to Be Informed
You have a right to be informed about the manner in which any of your personal data is collected or used.
Right of Access
You have a right to access the personal data you have provided by requesting us to provide you with the same.
Right to Rectification
You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
Right to Erasure
You have a right to request us to delete your personal data.
Right to Restrict
You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
Right to Object
You have a right to object to our processing of your personal data, especially for direct marketing purposes.
Right to Data Portability
You have a right to request a copy of your personal data in electronic format.
Right to Avoid Automated Decisions
You have a right to not be subject to decisions based solely on automated decision making.
Right to Withdraw Consent
You can withdraw your consent for Keploy to process your personal data at any time. Once you withdraw consent, we will stop using your data for the purpose originally agreed upon, unless there is a legal reason for continued processing (such as a legal obligation). To withdraw consent, email us at support@keploy.io and let us know which of the following applies:
WITHDRAW CONSENT: Opt-out of all communications.
FULL DATA ERASURE: Permanently delete all your personal information.
Grounds for Processing
Nature of Data Grounds
Visitor Data Consent, Performance of Contract, Legitimate Interest
Account Registration Data Compliance with applicable laws, Legitimate Interest
Service Usage Data Performance of Contract, Legitimate Interest
Data for Marketing Consent, Legitimate Interest
Additional Information
For EU Data Subjects: If you are a Customer/User using our Services to collect data about an EU data subject, it is your sole obligation to inform such data subject about the source of such data.
Special Categories: We do not collect any Special Categories of Personal Data. You agree not to use our Services to collect or process such data.
No Data Sales
Keploy does not sell any data of any of its users/customers/leads. Keploy assures no discrimination against consumers exercising their right of privacy under CCPA.
Grievance Officer / Data Protection Officer
For any queries, concerns, or to exercise your data protection rights as outlined in this Policy, please contact our Data Protection Officer:
Shubham Jain
Data Protection Officer
support@keploy.io
Retention of Personal Information
We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes:
Improving our Services
Attending to technical issues
Dealing with disputes
Data Retention After Deletion Request
We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.
For Customers
You will need to inform your Leads about how you store and deal with any data you collect from them using our Services, in compliance with applicable laws including the GDPR.
After you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you from our servers.