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Back to Security, Privacy, & Compliance Security At Manhattan, security is integral to our products, services, and our business processes. We utilize industry-leading security tools, technologies, and procedures to monitor and protect the solutions we provide for our customers. Our approach enables us to provide comprehensive data protection and privacy programs to protect customer information. Defined security strategies enable us to stay current with security protections and operate robust governance and risk management programs. Using a combination of effective technologies and business practices allows us to enhance our organization’s cyber defenses. Data Security We recognize that data is comprised of valuable assets and we are committed to protecting customer information within our services. Our dedicated cybersecurity teams manage industry-standard security controls and monitoring activities designed to protect customer data and strengthen company operations. Documented incident response procedures and our 24/7 security operations team are in place to facilitate the timely response to any security incident. We utilize multiple methods of protecting customer data from cyber-attacks and other fraudulent intrusions include, but not limited to: Data Encryption Protocols Information Protection Programs Data Retention Programs Data Processing Agreements Continual Security Training including OWASP & Phishing Exercises Third-Party Security Penetration Testing Third-Party Risk Assessments 24x7 Monitoring, Alerting, & Response Shared Responsibility Responsibility for protecting environments and information used to deliver and operate Manhattan solutions is a shared responsibility. Manhattan and the customer are required to exercise strong cybersecurity best practices to ensure the safety of these critical assets. We are committed to doing our part to help our clients defend against cyber-attacks. Report a Security Vulnerability Manhattan is committed to the security of our products and data. We maintain a Vulnerability Disclosure Program which security researchers may use to report any potential vulnerability within our products. Researchers are invited to report any potential vulnerabilities discovered within our products here. Security, Privacy, & Compliance Program documentation (SOC reports, security policies, pen test results, PCI attestations, security questionnaires, etc.) is now located at our secure Trust Center (trustcenter.manh.com). For other compliance related inquiries, please email compliance@manh.com