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Skip to content Trusted Digital Identity for Every Human Privacy Policy GO HOME Seamfix Website Privacy Notice Last Update: 19th October 2026 Introduction Seamfix Limited (“Seamfix”, “we”, “us” or “our”) provides digital identity and related technology solutions that help organisations and their customers create, verify and access trusted digital identities and services. We are committed to protecting personal data and handling it responsibly and transparently. This Privacy Notice explains how we collect, use, disclose, retain and protect personal data in connection with our website, business relationships and services, as applicable. Depending on the processing activity, Seamfix may act as a data controller, determining the purposes and means of processing personal data, or as a data processor, processing personal data on behalf of a customer in accordance with applicable instructions and contractual arrangements. Where Seamfix acts as a processor, the customer is generally responsible for providing relevant privacy information to the individuals concerned, subject to applicable law and the contractual arrangements. Additional product-specific or service-specific privacy information may also apply. Where Seamfix acts as a controller, this Notice describes our processing of personal data for the activities within its scope. The applicable role is determined by the actual processing activity and the relevant contractual and legal arrangements. Applicable Data Protection Laws Seamfix is committed to protecting personal data in accordance with applicable data protection and privacy laws in the jurisdictions relevant to its operations and processing activities. Depending on the nature of the processing, the individuals concerned, the services provided and the applicable legal requirements, these laws may include data protection and privacy legislation in Nigeria, the United Kingdom, the European Union, Uganda, Kenya, South Africa, the United Arab Emirates, and relevant jurisdictions in the United States, including Delaware and Texas. The specific legal requirements applicable to a particular processing activity will depend on the circumstances and Seamfix’s role in that activity. Where Seamfix processes personal data on behalf of a customer, the processing will also be governed by the applicable contractual arrangements and the customer’s documented instructions, subject to applicable law. Who This Notice Applies To This Notice applies to individuals who: Visit or interact with our website. Contact us or submit an enquiry about our products or services. Represent an existing or prospective customer, supplier, partner or other business contact. Subscribe to our newsletters or other promotional communications. Use Seamfix products, services, mobile applications or software development kits (SDKs), where this Notice applies to the relevant processing activity. Where a particular product, service or processing activity requires more specific information, we may provide a separate privacy notice or other relevant information. Personal Data We Collect The personal data we collect depends on how you interact with us and the services involved. It may include the following categories. Information You Provide Directly When you contact us, submit a project enquiry or communicate with us, we may collect information such as your name, business email address, telephone number, organisation, job title and the contents of your message. We may also process information contained in correspondence, meeting records, support requests and other communications with you. Business and Relationship Information Where you interact with Seamfix on behalf of an organisation, we may process your professional contact details, organisation details, communication history and information required to manage the business relationship. Product and Service Information When you use our products or services, we may process information necessary to provide, maintain, secure and support the relevant service. The information involved will depend on the product, service and contractual arrangement. Biometric and Identity-Related Information Certain Seamfix products and services may involve the collection or processing of portrait images, biometric data, identity information, device attributes or related technical information for identity verification, authentication, liveness detection or other specified service functions. Any processing of biometric or other sensitive personal data will be subject to the applicable legal requirements and safeguards. Technical and Website Usage Information When you visit our website or use our online services, we may collect technical and usage information, such as browser and device information, pages visited, website interactions and diagnostic events. The information collected depends on the technologies deployed on the relevant website or service. Our use of cookies and similar technologies is described in our separate Cookie Notice. Information Obtained from Other Sources Where permitted by applicable law, we may obtain personal data from business partners, service providers, publicly available sources or other organisations involved in providing our services. Where necessary, we will provide additional information about the source and purpose of the processing. How We Use Personal Data We process personal data for purposes that are relevant to our relationship with you and the products or services involved. These purposes may include: Responding to enquiries, project requests and other communications. Assessing prospective business opportunities and managing customer, supplier and partner relationships. Providing, operating, maintaining and supporting our products and services. Performing identity verification, authentication and related functions where required by the relevant service. Troubleshooting errors, monitoring service performance and maintaining the security and reliability of our systems. Managing subscriptions, service communications and customer support. Sending marketing communications where permitted by applicable law. Conducting customer feedback exercises, market research and service improvement activities. Meeting legal, regulatory, audit and recordkeeping obligations. Establishing, exercising or defending legal claims where necessary. We will not use personal data for a new purpose that is incompatible with the original purpose unless we have a lawful basis to do so and provide any additional information or obtain any permission required by applicable law. Lawful Basis for Processing We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances: Purpose Lawful Basis for Processing Responding to correspondence from you It is in our legitimate interest to respond to enquiries made via our website, by email, through our social channels or any other means. Sending you information, such as our service updates, which may be of interest If you are an existing service user/partner or have expressed an interest in our products or services, we may rely on legitimate interests to contact you for these marketing purposes. You may object to the processing for this purpose by emailing privacy@seamfix.com. Providing our services to you Processing is necessary for the performance of the contract between us. Authentication and verification (for mobile apps/SDKs) Processing may be based on contract, consent, or legitimate interest, as applicable. Managing our relationship with you It is our legitimate interest to process your Personal Data for the purposes of managing our relationship with you, along with keeping a record of our communications within our systems and databases. These communications may include call recordings, emails, posted mail and text messages. Direct electronic and telephone marketing We will process your Personal Data with your consent. If we have captured your consent for the purposes of marketing, that consent may be withdrawn at any time by emailing privacy@seamfix.com or by using the unsubscribe option where available. Customer feedback and market research It is our legitimate interest to carry out market research for the purpose of identifying areas for improvement. You can opt out of receiving such communications at any time. Business management, forecasting and statistical purposes It is our legitimate interest to identify areas for managing current business relationships, develop new products and services, and for managing our business. Improving our websites and the overall website visitor and user experience It is our legitimate interest to allow essential analytics and search engine providers to help improve and optimise our website. Improving our websites and the overall website visitor and user experience through cookies We use cookies on our website with your consent. Marketing Communications We may send information about our products, services, events or other business updates where permitted by applicable law. Where consent is required, we will obtain it before sending the relevant marketing communications. Where another lawful basis is relied upon, we will ensure that the applicable requirements are met. You can opt out of marketing communications at any time by using the unsubscribe option in the communication, where available, or by contacting privacy@seamfix.com. Opting out of marketing will not prevent us from sending service-related, transactional, security or other communications that are necessary for our relationship with you. Any use of a customer’s name, logo or identifiable customer success story in marketing materials will be subject to the relevant contractual arrangements and required authorisations. Sharing Personal Data We may share personal data where necessary for the purposes described in this Notice, subject to applicable law and appropriate safeguards. Technology and hosting providers: Providers supporting cloud infrastructure, storage, communications, website operation and technical services. Customer support and service providers: Providers supporting customer enquiries, service delivery, diagnostics and issue resolution. Analytics and website service providers: Providers supporting website performance measurement and service improvement, where their use is permitted. Professional advisers: Legal, audit, insurance and other professional advisers where necessary. Customers and business partners: Where disclosure is necessary to provide a service or fulfil a relevant business arrangement. Regulators and public authorities: Where disclosure is required by law or is otherwise legally permitted. Business transaction parties: Where necessary in connection with a proposed or completed merger, acquisition, restructuring or transfer of business, subject to appropriate safeguards. Where service providers process personal data on our behalf, we take appropriate steps to ensure that relevant contractual, confidentiality and security obligations apply. Where Seamfix acts as a data processor, the processing and disclosure of personal data will be carried out in accordance with the relevant customer’s documented instructions and contractual arrangements, subject to applicable law. International Transfers Seamfix operates across multiple jurisdictions, and personal data may be transferred to, accessed from or processed in a country other than the country in which it was collected. Where an international transfer is subject to applicable data protection law, we will implement the transfer mechanism and safeguards required by that law. Depending on the circumstances, these may include an applicable adequacy decision, approved contractual safeguards or another legally recognised transfer mechanism. We do not treat the provision of personal data or general acceptance of this Notice as automatic consent to an international transfer. For further information about the safeguards applicable to a particular transfer, you may contact us at privacy@seamfix.com. Data Retention We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide our services, manage our business relationships, meet legal or regulatory obligations, resolve disputes and establish or defend legal claims. The retention period depends on factors such as the type and sensitivity of the information, the purpose of processing, contractual requirements and applicable law. When personal data is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with applicable retention and disposal procedures, subject to any lawful reason for continued retention. How We Protect Personal Data We implement technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration, disclosure or destruction. The measures applied depend on the nature of the information, the processing activity and the risks involved. They may include access controls, confidentiality requirements, encryption, system monitoring, secure development practices and other appropriate safeguards. We take reasonable steps to maintain appropriate safeguards and to respond to security incidents in accordance with applicable requirements. If a personal data breach occurs, we will assess and manage the incident and make any notifications required by applicable law. Persons underage The services are provided to everyone; however, persons below the legal age for providing consent in the jurisdictions where we operate can only use the services with the consent of their parents or guardian. By using the services, you agree that you are up to the legal age for providing consent, and where underage, your parents/guardian gave consent for your use of our services. Your Data Protection Rights Subject to applicable law and any relevant limitations, you may have the right to: Be informed: Receive information about how your personal data is processed. Access: Request confirmation of whether we process your personal data and obtain access to that information. Correction: Request correction of inaccurate or incomplete personal data. Deletion: Request erasure of personal data in circumstances where the law provides this right. Restriction: Request restriction of processing in applicable circumstances. Objection: Object to certain processing activities, including direct marketing. Withdraw consent: Withdraw consent where processing is based on consent. Data portability: Request a copy of certain personal data in a structured, commonly used and machine-readable format where the legal conditions are met. Complain: Lodge a complaint with the relevant data protection supervisory authority. These rights are not absolute and may be subject to conditions or exemptions under applicable law. To exercise your rights, contact privacy@seamfix.com. We may request information reasonably necessary to verify your identity and locate the relevant records. We will respond within the timeframe required by applicable law. Where Seamfix processes personal data on behalf of a customer, we may refer your request to the relevant customer or assist that customer in responding, as required by the applicable contractual arrangements and law. Cookies and Similar Technologies Our website uses essential storage where necessary to support its operation and remember your cookie preferences. With your permission, we may also use optional analytics technologies to understand how visitors interact with our website and improve its performance. Optional analytics technologies will remain inactive until the required consent has been obtained. You can review or change your preferences through the website’s cookie settings. For more information about the technologies used on our website and how to manage your preferences, please see our Cookie Notice. Changes to This Privacy Notice We may update this Notice to reflect changes to our processing activities, services, legal obligations or privacy practices. The latest version will be published on our website with its updated revision date. Where a change is material, we will provide an appropriate notice or communicate the change through other suitable means where required. Updating this Notice does not, by itself, constitute consent to processing where consent is required. Where a change requires additional information or a new consent, we will take the steps required by applicable law. Contact Us If you wish to exercise your data protection rights, raise a privacy concern or make a privacy-related complaint, please contact: Privacy Office / Data Protection Officer Email: privacy@seamfix.com If you are dissatisfied with our response, you may lodge a complaint with the relevant data protection supervisory authority, subject to the rules and procedures applicable in your jurisdiction.