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Considering a private cloud connectivity service? Here's why Gartner® believes SDCIs are the way to go. Access the report Help centre/ Security and privacy Company verification Network security Certification Information security API Contact Company verification What is the company verification process and why does it exist? The Company verification process exists because we take the integrity of our growing ecosystem very seriously. When you create a Company on Console Connect, you are required to provide a copy of your Business Registration certificate to complete the creation of a Company Profile. Once we have checked that your company is legitimate and that all Company members are in fact employees, your Company will receive ‘verified’ status. Please get in touch if you have questions about your request. Network security How are my network connections secure? All layer 2 and 3 interconnections (i.e. those accessed under the Connections tab of the Network screen) are provisioned over our global MPLS network, which provides logical separation of your company’s traffic, and guarantees that your data will never traverse the public internet. This includes all categories of interconnection; Clouds & XaaS, Carriers, IXPs, Datacenters, Enterprise and My Ports. SD-WAN connections may traverse either our private MPLS network or the public internet (via an encrypted tunnel) as provisioned by the user. Internet on-Demand connections are fully exposed to the public internet, and no additional protections are provided. Can my encrypted traffic traverse the PCCW Global network without modification? Yes, we provide a transparent end-to-end service and do not modify packet payloads. Certification Are you ISO 27001 certified? Yes. We are ISO 27001 certified for the development and operation of the Console Connect Web Application and the Console Connect Application Programming Interface (API). Our certification is maintained by dedicated Information Security staff. Information security Do you have a dedicated Information Security team with defined roles and responsibilities? Yes, we have a dedicated Information Security team responsible for establishing, implementing, and maintaining our information security management system in compliance with ISO 27001. Do you have Business Continuity and Disaster Recovery plans that ensure the availability of services in the event of an incident? Business continuity and disaster recovery plans are in place for critical systems and applications that both store customer information and support the delivery of services. Furthermore, BCP and DR plans are scheduled to be tested periodically, with results documented in test reports. BCP and DR plans are then updated on the basis of any corrective action(s) identified during testing. How do you secure the data centres that store or carry customer data? Areas housing critical systems and infrastructure are protected by a range of supporting physical and environmental security controls including CCTV, power density, redundancy, multi-layered access control systems, on-site building management, and fire detection and suppression. API How are API requests authenticated? API requests are authenticated using a token generated by the login endpoint, as detailed in the API User Guide. Do you have specific security requirements for API partners integrating with Console Connect? Partners are required to agree to conditions defining the secure use of the Console Connect API as a part of a larger API Partner Agreement. Contact To report security issues, please send an email to [email protected]. Need help? We’d love to assist! If you’re unsure which service is right for you, or just want to explore your options, feel free to get in touch. Get in touch Services Access Ports Connect to clouds Layer 2 (point-to-point) Layer 3 (CloudRouter®) Internet On-Demand Marketplace Managed network services Quick links Help centre Data centre locations About us Latest news Contact us Cookies Legal ©2026 PCCW Global. All Rights Reserved. Privacy statement Terms of use Cookie policy Log in Sign up Connect to Connect Where would you like to connect? Looking for pricing? Create an account on Console Connect and get access to our pricing calculator. Sign up Ecosystem Google Cloud AWS Microsoft Azure IBM Cloud Oracle Cloud Huawei Cloud Alibaba Cloud Tencent Cloud Vultr Cloud OVHcloud F5 ServiceFabricTM (Digital Realty) Clouds Direct cloud connectivity that is fast, secure and scalable. Learn more Data Centres Interconnect on-demand between data locations worldwide. Learn more Internet Exchanges Peer with the world’s leading Internet Exchanges. Learn more Business partners Discover, click and connect to business partners. Learn more Data centres Internet Exchanges Clouds Services On-demand services Where would you like to connect? Looking for pricing? Create an account on Console Connect and get access to our pricing calculator. Sign up Access Ports Your journey begins with an Access Port. Learn more Layer 2 (point-to-point) Fast, private and on-demand Layer 2 network connections. Learn more Layer 3 (CloudRouter®) Seamless and secure multi-cloud networking. Learn more Edge SIM Securely connect any edge device to anywhere. Learn more Internet On-Demand Premium internet access whenever you need it Learn more Marketplace Browse, buy and bundle complementary solutions Learn more API Get started with your API integration. Learn more API Adaptor Managed network services PCCW Global also offers complementary managed connectivity solutions. Learn more Managed connectivity Mobility Security Media Satellite Voice Internet On-Demand Access Ports Layer 2 (Point-to-Point) Layer 3 (CloudRouter®) Edge Sim Marketplace Partners Resources Resources Where would you like to connect? Blog Insights and trends for connecting networks and clouds. Learn more Content hub Develop your networking expertise and industry insight. Learn more Case studies Learn how our solutions are helping customers. Learn more Looking Glass Insights into network performance and connectivity. Learn more API doc How to use our proprietary and standard-based network APIs. Learn more Blog Content hub API doc Case studies Looking Glass Company About Console Connect and PCCW Global About us Uniquely combining software fabric and global network infrastructure to deliver world-class services. Learn more News The latest news and insights about PCCW Global and Console Connect. Learn more Careers Join a global network of thinkers, builders and changemakers. Learn more Leadership Discover more about our leadership team who are driving innovation and delivering operational excellence. Learn more Awards Our network and on-demand platform services are gaining recognition worldwide. Learn more CSR Building a better-connected, more sustainable world. Learn more Our network Our high-performance global network connects you securely across the globe. Learn more Events Meet and connect with us at industry events and conferences worldwide. Learn more About us Network News Events Awards Leadership Careers CSR Connect to Ecosystem Google Cloud AWS Microsoft Azure IBM Cloud Oracle Cloud Huawei Cloud Alibaba Cloud Tencent Cloud Vultr Cloud OVHcloud F5 ServiceFabricTM (Digital Realty) Clouds Data centres Internet Exchanges Business Partners Services Access Ports Layer 2 (Point-to-Point) Layer 3 (CloudRouter®) Edge Sim Internet On-Demand Marketplace API API Adaptor Managed network services Managed connectivity Mobility Security Media Satellite Voice Partners Resources Blog Content hub Case studies API doc Looking Glass Company About us Leadership Network News Events Awards Careers CSR Locations Contact us Help centre Go to pccwglobal.com Considering a private cloud connectivity service? Here's why Gartner® believes SDCIs are the way to go. Access the report ×