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Master Subscription Terms & Conditions v2.3 (June 2026) Download PDF version These master subscription terms and conditions (including the Addendums) (“Master Terms”) are entered into as of the date of the last party to sign the first Order placed under these Master Terms (“Effective Date”) and are between the entity described as Sitecore on such Order (“Sitecore”) and the entity described as Customer on such Order (“Customer”). These Master Terms apply to Orders entered into between Sitecore and Customer. The term “Order” is defined in Section 1 below. All Orders will be governed by the terms and conditions contained in these Master Terms. Orders may relate to one or more of the Sitecore Products or Services listed in the table below. These Master Terms, together with the DPA and all Orders, constitute the “Agreement” between the parties. Sitecore Product or Service Description SaaS Products This Sitecore Product relates to Sitecore’s subscription-based software-as-a-service products, including any Sitecore Technology made available to Customer as part of the SaaS Products. Orders including SaaS Products will additionally be governed by the terms and conditions in Addendum A and the DPA. Hosted Services This Service relates to Sitecore’s subscription-based platform-as-a-service, infrastructure-as-a-service, or other cloud hosting services, including any Sitecore Technology made available to Customer as part of the Hosted Services. Orders including Hosted Services will additionally be governed by the terms and conditions in Addendum A and the DPA. Software This Sitecore Product relates to Sitecore’s subscription-based on-premise software products, including any patches, updates or upgrades provided by Sitecore. Orders including Software will additionally be governed by the terms and conditions in Addendum B. Consulting Services This Service relates to professional consulting services, whether provided remotely or onsite at Customer facilities. Orders including Consulting Services will additionally be governed by the terms and conditions in Addendum C. Training Services This Service relates to professional training services, including remote training, web-based training, and onsite classes. Training Services may consist of participating in publicly available classes, scheduling Customer-specific training, or subscribing to eLearning classes. Orders including Training Services will additionally be governed by the terms and conditions in Addendum D. GENERAL TERMS AND CONDITIONS RELEVANT TO ALL ORDERS → ADDENDUM A: Additional Terms Relating to Orders Including SaaS Products and/or Hosted Services → GEN AI ADDENDUM: Additional Terms Relating to Gen AI Functionality → ADDENDUM B: Additional Terms Relating to Orders Including Software → ADDENDUM C: Additional Terms Relating to Orders Including Consulting Services → ADDENDUM D: Additional Terms Relating to Orders Including Training Services → ADDENDUM E: Governing Law, Jurisdiction and Geo-Specific Terms →