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<?xml version="1.0" encoding="UTF-8"?> <rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/"> <channel> <title>SurveySparrow Status - Incident history</title> <link>https://status.surveysparrow.com</link> <description>SurveySparrow</description> <pubDate>Mon, 24 Aug 2026 21:56:34 +0000</pubDate> <item> <title>EU CENTRAL (Frankfurt): API Service Performance Degradation</title> <description> Type: Incident Duration: 10 minutes Affected Components: API Aug 24, 21:56:34 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 24, 21:59:09 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 24, 22:06:10 GMT+0 - Monitoring - API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up. Aug 24, 22:06:19 GMT+0 - Resolved - API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 10 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>21:56:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>21:59:09</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>22:06:10</var> GMT+0</small><br><strong>Monitoring</strong> - API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>22:06:19</var> GMT+0</small><br><strong>Resolved</strong> - API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team..</p> ]]> </content:encoded> <pubDate>Mon, 24 Aug 2026 21:56:34 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmt7s03bk0aj90knhkopoqt9b</link> <guid>https://status.surveysparrow.com/incident/cmt7s03bk0aj90knhkopoqt9b</guid> </item> <item> <title>EU WEST(London): Collect Service Performance Degradation</title> <description> Type: Incident Duration: 14 minutes Affected Components: Collect responses Aug 22, 09:48:33 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 22, 09:51:20 GMT+0 - Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 22, 09:57:47 GMT+0 - Identified - We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident. Aug 22, 10:02:40 GMT+0 - Resolved - The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 14 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:48:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:51:20</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>09:57:47</var> GMT+0</small><br><strong>Identified</strong> - We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>10:02:40</var> GMT+0</small><br><strong>Resolved</strong> - The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements..</p> ]]> </content:encoded> <pubDate>Sat, 22 Aug 2026 09:48:33 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmt4745dx10h40kmeiswrn4t4</link> <guid>https://status.surveysparrow.com/incident/cmt4745dx10h40kmeiswrn4t4</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Duration: 6 minutes Affected Components: Responses & Analytics Aug 14, 00:25:15 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 14, 00:31:40 GMT+0 - Resolved - Responses & Analytics performance has recovered in US EAST. Serving capacity is healthy and the status route has remained normal after automatic scaling. We are tracking preventive follow-up separately. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 6 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:25:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:31:40</var> GMT+0</small><br><strong>Resolved</strong> - Responses & Analytics performance has recovered in US EAST. Serving capacity is healthy and the status route has remained normal after automatic scaling. We are tracking preventive follow-up separately..</p> ]]> </content:encoded> <pubDate>Fri, 14 Aug 2026 00:25:15 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmss7gx9b01xw0kqxjk5x5q4g</link> <guid>https://status.surveysparrow.com/incident/cmss7gx9b01xw0kqxjk5x5q4g</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Affected Components: Responses & Analytics Aug 14, 00:24:52 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 14, 00:25:00 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:24:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:25:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Fri, 14 Aug 2026 00:24:52 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmss7gfu7021e0ro50r2prlqt</link> <guid>https://status.surveysparrow.com/incident/cmss7gfu7021e0ro50r2prlqt</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Affected Components: Responses & Analytics Aug 14, 00:24:31 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 14, 00:24:50 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:24:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:24:50</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Fri, 14 Aug 2026 00:24:31 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmss7fzqq02e70rqt9sew12qu</link> <guid>https://status.surveysparrow.com/incident/cmss7fzqq02e70rqt9sew12qu</guid> </item> <item> <title>Canada: Collect Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Collect Responses Aug 11, 18:35:40 GMT+0 - Resolved - Collect performance recovered at 00:05 IST after EUI web capacity scaled automatically. Root cause was a short burst of form-render traffic exhausting application database-pool availability on the two-pod baseline; database health remained normal. Capacity and pool-resilience follow-up is in progress. Aug 11, 18:34:40 GMT+0 - Investigating - We are currently experiencing performance degradation in our CANADA region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 11, 18:35:40 GMT+0 - Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>18:35:40</var> GMT+0</small><br><strong>Resolved</strong> - Collect performance recovered at 00:05 IST after EUI web capacity scaled automatically. Root cause was a short burst of form-render traffic exhausting application database-pool availability on the two-pod baseline; database health remained normal. Capacity and pool-resilience follow-up is in progress..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>18:34:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our CANADA region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 11</var>, <var data-var='time'>18:35:40</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Tue, 11 Aug 2026 18:34:40 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmsp02dek00h00zs0d48yla6f</link> <guid>https://status.surveysparrow.com/incident/cmsp02dek00h00zs0d48yla6f</guid> </item> <item> <title>EU WEST (London): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 15 minutes Affected Components: Builder Aug 3, 11:20:00 GMT+0 - Resolved - Service performance recovered at 16:50 IST. Root cause was outbound network saturation on a shared cache during elevated automated traffic. Builder validation and telemetry remained healthy after recovery. Capacity and resilience follow-up is in progress. Aug 3, 11:19:50 GMT+0 - Monitoring - Builder performance recovered after additional application capacity was added. We are monitoring service stability before resolving the incident. Aug 3, 11:19:30 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 15 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:20:00</var> GMT+0</small><br><strong>Resolved</strong> - Service performance recovered at 16:50 IST. Root cause was outbound network saturation on a shared cache during elevated automated traffic. Builder validation and telemetry remained healthy after recovery. Capacity and resilience follow-up is in progress..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:19:50</var> GMT+0</small><br><strong>Monitoring</strong> - Builder performance recovered after additional application capacity was added. We are monitoring service stability before resolving the incident..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:19:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Mon, 3 Aug 2026 11:19:30 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmsd4zx3c0asu0zl8pzdpnrym</link> <guid>https://status.surveysparrow.com/incident/cmsd4zx3c0asu0zl8pzdpnrym</guid> </item> <item> <title>EU WEST (London): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Aug 3, 11:18:50 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 3, 11:19:25 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:18:50</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:19:25</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Mon, 3 Aug 2026 11:18:50 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmsd4z2ue0aoc1al8m6po99r5</link> <guid>https://status.surveysparrow.com/incident/cmsd4z2ue0aoc1al8m6po99r5</guid> </item> <item> <title>EU WEST (London): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 2 minutes Affected Components: Builder Aug 3, 11:14:10 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 3, 11:15:41 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:14:10</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:15:41</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Mon, 3 Aug 2026 11:14:10 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmsd4t2d709mn0kl8l61srhc4</link> <guid>https://status.surveysparrow.com/incident/cmsd4t2d709mn0kl8l61srhc4</guid> </item> <item> <title>US EAST (North Virginia): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 2 minutes Affected Components: Builder Aug 3, 11:11:06 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 3, 11:13:27 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 2 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:11:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:13:27</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Mon, 3 Aug 2026 11:11:06 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmsd4p4dy09mh0knvo3nbwqgq</link> <guid>https://status.surveysparrow.com/incident/cmsd4p4dy09mh0knvo3nbwqgq</guid> </item> <item> <title>EU WEST (London): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Aug 3, 11:11:50 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 3, 11:10:36 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:11:50</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:10:36</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Mon, 3 Aug 2026 11:10:36 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmsd4oh2509m90knvszczuskh</link> <guid>https://status.surveysparrow.com/incident/cmsd4oh2509m90knvszczuskh</guid> </item> <item> <title>Sydney: Ticket Management Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Ticket Management Jul 26, 08:37:00 GMT+0 - Investigating - We are currently experiencing performance degradation in our SYDNEY region, affecting **Ticket Management** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 26, 08:37:33 GMT+0 - Resolved - The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:37:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our SYDNEY region, affecting **Ticket Management** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:37:33</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Sun, 26 Jul 2026 08:37:00 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cms1jo4wx0hh30zqdih238r1p</link> <guid>https://status.surveysparrow.com/incident/cms1jo4wx0hh30zqdih238r1p</guid> </item> <item> <title>Sydney: API Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: API Jul 26, 08:36:55 GMT+0 - Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 26, 08:37:32 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:36:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our Sydney region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:37:32</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Sun, 26 Jul 2026 08:36:55 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cms1jo1460h890rmtxovo9h6t</link> <guid>https://status.surveysparrow.com/incident/cms1jo1460h890rmtxovo9h6t</guid> </item> <item> <title>Sydney: Ticket Management Service Performance Degradation</title> <description> Type: Incident Duration: 19 minutes Affected Components: Ticket Management Jul 26, 08:37:26 GMT+0 - Resolved - Ticket Management is operating normally. Recovery was confirmed at 14:07:26 IST; subsequent checks remained healthy. Application capacity was normal, and no scaling action was required. Jul 26, 08:36:51 GMT+0 - Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **Ticket Management** services. Our team is investigating. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 19 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:37:26</var> GMT+0</small><br><strong>Resolved</strong> - Ticket Management is operating normally. Recovery was confirmed at 14:07:26 IST; subsequent checks remained healthy. Application capacity was normal, and no scaling action was required..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:36:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our Sydney region, affecting **Ticket Management** services. Our team is investigating..</p> ]]> </content:encoded> <pubDate>Sun, 26 Jul 2026 08:36:51 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cms1jowg10gn91amtuoufcopc</link> <guid>https://status.surveysparrow.com/incident/cms1jowg10gn91amtuoufcopc</guid> </item> <item> <title>Sydney: API Service Performance Degradation</title> <description> Type: Incident Duration: 9 minutes Affected Components: API Jul 26, 08:37:27 GMT+0 - Resolved - API service is operating normally. Recovery was confirmed at 14:07:27 IST; subsequent checks remained healthy. Serving capacity and request performance were normal, and no scaling action was required. Jul 26, 08:36:45 GMT+0 - Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **API** services. Our team is investigating. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 9 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:37:27</var> GMT+0</small><br><strong>Resolved</strong> - API service is operating normally. Recovery was confirmed at 14:07:27 IST; subsequent checks remained healthy. Serving capacity and request performance were normal, and no scaling action was required..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>08:36:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our Sydney region, affecting **API** services. Our team is investigating..</p> ]]> </content:encoded> <pubDate>Sun, 26 Jul 2026 08:36:45 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cms1jowyn0hhc0zqddhjxvxvs</link> <guid>https://status.surveysparrow.com/incident/cms1jowyn0hhc0zqddhjxvxvs</guid> </item> <item> <title>EU WEST (London): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Builder Jul 20, 12:26:25 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 20, 12:27:23 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>12:26:25</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>12:27:23</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Mon, 20 Jul 2026 12:26:25 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrt781sr05q30rqwltvwl1ub</link> <guid>https://status.surveysparrow.com/incident/cmrt781sr05q30rqwltvwl1ub</guid> </item> <item> <title>Sydney: API Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: API Jul 19, 13:45:16 GMT+0 - Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 19, 13:46:07 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>13:45:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our Sydney region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>13:46:07</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Sun, 19 Jul 2026 13:45:16 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrrulli6130n1amrezt450qg</link> <guid>https://status.surveysparrow.com/incident/cmrrulli6130n1amrezt450qg</guid> </item> <item> <title>Sydney: Ticket Management Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Ticket Management Jul 19, 13:45:13 GMT+0 - Investigating - We are currently experiencing performance degradation in our SYDNEY region, affecting **Ticket Management** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 19, 13:46:02 GMT+0 - Resolved - The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>13:45:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our SYDNEY region, affecting **Ticket Management** services. Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>13:46:02</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Sun, 19 Jul 2026 13:45:13 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrruljlx0e030ln05j0i7i9p</link> <guid>https://status.surveysparrow.com/incident/cmrruljlx0e030ln05j0i7i9p</guid> </item> <item> <title>US EAST (North Virginia): Builder Service Performance Degradation</title> <description> Type: Incident Affected Components: Builder Jul 8, 12:36:05 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 8, 12:41:00 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>12:36:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>12:41:00</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Wed, 8 Jul 2026 12:36:05 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrc2a9hv02b00rqjjbce14s7</link> <guid>https://status.surveysparrow.com/incident/cmrc2a9hv02b00rqjjbce14s7</guid> </item> <item> <title>US EAST(North Virginia): API Service Performance Degradation</title> <description> Type: Incident Duration: 4 minutes Affected Components: API Jul 7, 18:03:28 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 7, 18:07:21 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 4 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:03:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:07:21</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Tue, 7 Jul 2026 18:03:28 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrayjfnp0a300zn6mct5h4cl</link> <guid>https://status.surveysparrow.com/incident/cmrayjfnp0a300zn6mct5h4cl</guid> </item> <item> <title>US EAST (North Virginia): Collect Service Performance Degradation</title> <description> Type: Incident Duration: 5 minutes Affected Components: Collect responses Jul 7, 18:07:24 GMT+0 - Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Jul 7, 18:02:17 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:07:24</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:02:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 7 Jul 2026 18:02:17 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrayhx0309re1ans3irhm1gg</link> <guid>https://status.surveysparrow.com/incident/cmrayhx0309re1ans3irhm1gg</guid> </item> <item> <title>US EAST (North Virginia): Builder Service Performance Degradation</title> <description> Type: Incident Duration: 5 minutes Affected Components: Builder Jul 7, 18:07:19 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Jul 7, 18:02:06 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:07:19</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:02:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 7 Jul 2026 18:02:06 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrayhoma0awt1apidqg8x240</link> <guid>https://status.surveysparrow.com/incident/cmrayhoma0awt1apidqg8x240</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Duration: 5 minutes Affected Components: Responses & Analytics Jul 7, 18:06:46 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Jul 7, 18:01:57 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 5 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:06:46</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>18:01:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> ]]> </content:encoded> <pubDate>Tue, 7 Jul 2026 18:01:57 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrayhhc009zu0znsy5585d4v</link> <guid>https://status.surveysparrow.com/incident/cmrayhhc009zu0znsy5585d4v</guid> </item> <item> <title>US EAST(North Virginia): API Service Performance Degradation</title> <description> Type: Incident Duration: 7 minutes Affected Components: API Jul 7, 17:10:26 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 7, 17:17:22 GMT+0 - Resolved - The issue affecting \*\*API\*\* services in US EAST (North Virginia) has recovered. API latency and DB pool wait metrics are back to normal, and the service remains under monitoring while RCA continues under SSE-63241. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 7 minutes</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:10:26</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:17:22</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting \*\*API\*\* services in US EAST (North Virginia) has recovered. API latency and DB pool wait metrics are back to normal, and the service remains under monitoring while RCA continues under SSE-63241..</p> ]]> </content:encoded> <pubDate>Tue, 7 Jul 2026 17:10:26 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrawn81209c50kn6eenhtnkl</link> <guid>https://status.surveysparrow.com/incident/cmrawn81209c50kn6eenhtnkl</guid> </item> <item> <title>US EAST (North Virginia): Responses & Analytics Service Performance Degradation</title> <description> Type: Incident Duration: 1 minute Affected Components: Responses & Analytics Jul 7, 17:09:51 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jul 7, 17:10:45 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. </description> <content:encoded> <![CDATA[<p><strong>Type:</strong> Incident</p> <p><strong>Duration:</strong> 1 minute</p> <p><strong>Affected Components:</strong> </p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:09:51</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>17:10:45</var> GMT+0</small><br><strong>Resolved</strong> - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability..</p> ]]> </content:encoded> <pubDate>Tue, 7 Jul 2026 17:09:51 +0000</pubDate> <link>https://status.surveysparrow.com/incident/cmrawmh61094l0zpih1y3g2gw</link> <guid>https://status.surveysparrow.com/incident/cmrawmh61094l0zpih1y3g2gw</guid> </item> </channel> </rss>