Snapshot 14690
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "y5rd95pg44g3",
"impact": "minor",
"message": "The issue affecting case status updates has been resolved. All the new cases are being processed correctly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve it.",
"name": "[Sev3] Delayed Case Updates in the Case Management UI",
"timestamp": "Sep \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:09\u003c/var\u003e EDT"
},
{
"code": "91mphql7mrvy",
"impact": "none",
"message": "Between 6:28 AM and 6:57 AM ET on September 21, an issue during an operational activity caused some webhook notifications associated with older evaluations from the past month to be delivered again.\n\nCurrent evaluations and webhook processing were not impacted. The issue has been resolved.\n\nWe apologize for any confusion or additional noise this may have caused.",
"name": "RETROACTIVE: [Sev3] RiskOS Webhook Replay",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e07:57\u003c/var\u003e - \u003cvar data-var='time'\u003e07:57\u003c/var\u003e EDT"
},
{
"code": "15slq81x199r",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"
},
{
"code": "xxj951t92rgr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[SEV3] Batch processing delays on the dashboard",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:36\u003c/var\u003e - \u003cvar data-var='time'\u003e10:49\u003c/var\u003e EDT"
},
{
"code": "qm6ltvcs7zrv",
"impact": "minor",
"message": "The issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic services",
"name": "[Sev3] Increased Latency with Sigma Fraud and Synthetic",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e05:39\u003c/var\u003e - \u003cvar data-var='time'\u003e06:12\u003c/var\u003e EDT"
},
{
"code": "1sgrh0ry668j",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: RiskOS Production Metadata Store",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e EDT"
},
{
"code": "6rykpk437vpk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"
},
{
"code": "7qbrv7kx2dh6",
"impact": "none",
"message": "Between 8:30 AM and 2:00 PM EST, we observed an increase in 5xx error rates, which resulted in intermittent errors or failed requests for some customers. Overall impact was minimal, less than 0.01%. The error rate has since returned to normal. This issue is fully resolved at this time. \n\nWe apologize for any disruption and appreciate your patience.",
"name": "RETROACTIVE: [SEV3] - Minimal 5xx errors in Production",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:39\u003c/var\u003e - \u003cvar data-var='time'\u003e15:39\u003c/var\u003e EDT"
},
{
"code": "x7y8msnxqg1d",
"impact": "none",
"message": "Between 7:00 AM and 7:20 AM EST, we observed an increase in 5xx error rates, which may have resulted in intermittent errors or failed requests for some customers.\n\nThe error rate has since returned to normal, and we are investigating the root cause to ensure we have fully resolved the issue.\n\nWe apologize for any disruption and appreciate your patience.",
"name": "RETROACTIVE: [Sev3] Elevated 5XX errors for Fraud, KYC, Watchlist",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e07:37\u003c/var\u003e - \u003cvar data-var='time'\u003e07:37\u003c/var\u003e EDT"
},
{
"code": "w83vbhy7fmm9",
"impact": "none",
"message": "The issue impacting DocV and Watchlist monitoring services on September 8 has been resolved. No customer impact has been observed since 10:35 AM EST. We apologize for any disruption this may have caused.",
"name": "[SEV3] Impact on DocV and Watchlist monitoring events",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e10:54\u003c/var\u003e - \u003cvar data-var='time'\u003e11:41\u003c/var\u003e EDT"
},
{
"code": "9z9ty81tv1xw",
"impact": "minor",
"message": "SSA resolved the elevated latency affecting the eCBSV module as of 2:00 AM ET. Response times have returned to normal. Thank you for your patience and understanding.",
"name": "eCBSV Transaction Failure due to high latency",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:31\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "ts0vvrghsrmy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Aug \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"
},
{
"code": "kq5w85yh7xrf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[SEV3] Observed ID+ WL transactions failures due to latency",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:40\u003c/var\u003e - \u003cvar data-var='time'\u003e12:02\u003c/var\u003e EDT"
},
{
"code": "51rccl0fhych",
"impact": "minor",
"message": "Between 1:21 AM and 2:15 AM EDT on August 4, 2026, a subset of DocV webhook delivery notifications experienced elevated 401 response rates. The issue is fully resolved and webhook delivery is now operating normally.\n\nA full Root Cause Analysis (RCA) will be shared once the investigation concludes.",
"name": "RETROACTIVE: [Sev3] DocV Webhook Delivery Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"
},
{
"code": "zd1zzyj02fjl",
"impact": "minor",
"message": "A fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.",
"name": "[SEV3] Increased Latency Affecting Transactions",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e12:54\u003c/var\u003e - \u003cvar data-var='time'\u003e13:32\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "rgjgx1srkx50",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance – RiskOS Production Metadata Store",
"timestamp": "Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e EDT"
},
{
"code": "zrmm6hkgf7pr",
"impact": "minor",
"message": "We have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed. This issue is now resolved. \n\nThank you for your patience while we worked through this.",
"name": "[SEV3] Errors affecting enablement of Watchlist Monitoring Subscriptions",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - \u003cvar data-var='time'\u003e11:47\u003c/var\u003e EDT"
},
{
"code": "h83j23sxptpf",
"impact": "none",
"message": "On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT.\n\nThis issue impacted Watchlist Plus and Watchlist Premier services only. We apologize for the inconvenience and appreciate your patience.",
"name": "RETROACTIVE: [Sev3] Elevated 5XX errors for Watchlist",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:17\u003c/var\u003e - \u003cvar data-var='time'\u003e10:17\u003c/var\u003e EDT"
},
{
"code": "gnvtpvps04qv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Jul \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "4c6mm8x89xrq",
"impact": "minor",
"message": "Socure services have now fully recovered and are operating normally. Our engineering and operations teams will continue to work to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.",
"name": "[SEV 3] 5xx Errors Across Multiple Modules",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:06\u003c/var\u003e - \u003cvar data-var='time'\u003e16:26\u003c/var\u003e EDT"
},
{
"code": "167ly5ws2xsk",
"impact": "none",
"message": "Between Thursday, June 25, 2026, at 2:06 PM EDT and Friday, June 26, 2026, at 6:03 AM EDT, customers subscribed to webhook events experienced delayed webhook deliveries due to an issue affecting our webhook processing pipeline.\n\nDuring this period, approximately half of the webhook deliveries were delayed. No webhook events were lost.\n\nThe processing backlog did not surface within the webhook workers until 5:06 AM EDT on June 26. Once it became visible, the queued webhook events were processed rapidly without manual intervention, and webhook delivery latency returned to normal by 6:03 AM EDT.\nWe are continuing to investigate why a subset of webhook events became blocked from processing and why the backlog later surfaced without intervention. We will publish a detailed root cause analysis (RCA), including corrective actions, once our investigation is complete.",
"name": "RETROACTIVE: [Sev2] RiskOS Delayed Webhook Deliveries",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e EDT"
},
{
"code": "yx9spgj642y1",
"impact": "major",
"message": "The issue impacting RiskOS has been resolved, and service has returned to normal operation. Customers should no longer experience errors, degraded performance, or delays when accessing RiskOS services and workflows.\n\nOur teams have confirmed system stability and will continue to monitor performance closely.\n\nWe appreciate your patience throughout this incident and apologize for the impact this outage may have had on your operations.",
"name": "RiskOS Service Degradation",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e22:56\u003c/var\u003e - \u003cvar data-var='time'\u003e23:29\u003c/var\u003e EDT"
},
{
"code": "4vvr2ws53q5m",
"impact": "minor",
"message": "The issue affecting Document Request link generation has been resolved, and functionality has been fully restored.\n\nOur engineering team has completed the necessary changes and validated the fix. Users should now be able to generate Document Request links normally.\n\nWe apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.\n\nWe are currently completing our post-incident review and will publish a Root Cause Analysis (RCA) within the next few days once that review is complete.",
"name": "Document Request Link Generation Degradation",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:20\u003c/var\u003e - \u003cvar data-var='time'\u003e10:14\u003c/var\u003e EDT"
},
{
"code": "rsl0hgqq3bdq",
"impact": "major",
"message": "On June 16, 2026, from 03:45 AM to 04:03 AM EDT, RiskOS APIs experienced elevated error rates. The issue is fully resolved and all systems are now operating normally.\n\nThe degradation occurred during remediation work tied to an networking error alert. A subset of API requests returned 5XX errors during this window, though the service remained partially available throughout.\n\nNo customer action is required. A full Root Cause Analysis (RCA) will be shared once the investigation concludes.",
"name": "RETROACTIVE: RiskOS API Degradation",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e03:30\u003c/var\u003e EDT"
},
{
"code": "fdw2y1g8fq2w",
"impact": "major",
"message": "On June 15, 2026, between 12:15 AM and 1:00 AM EDT, the OTP Verification endpoint experienced elevated error rates. The system recovered automatically at 1:00 AM EDT. No action is required from customers.\n\nOur investigation confirmed the issue was transient. All systems are operating normally.\n\nA Root Cause Analysis (RCA) will be published once our investigation is complete.",
"name": "RETROACTIVE: [Sev 2] OTP Verifications Degradation",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:00\u003c/var\u003e EDT"
},
{
"code": "3jmhnlpp86mn",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Jun \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"
},
{
"code": "6810jz4lcnyz",
"impact": "minor",
"message": "Between 1:22 PM and 1:31 PM ET, DocV experienced a latency spike due to an internal node upgrade. During this 9-minute window, some customers may have experienced increased latency or timeout errors.\n\nThe change was reverted right after the latency spike and DocV performance has returned to normal. We apologize for any inconvenience this may have caused.",
"name": "RETROACTIVE: Increased Latency for DocV",
"timestamp": "Jun \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e - \u003cvar data-var='time'\u003e13:54\u003c/var\u003e EDT"
},
{
"code": "0zztf91r5d5y",
"impact": "minor",
"message": "The issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard has been resolved, and functionality has returned to normal.\n\nAPI requests and transaction processing were not impacted during this incident.\n\nWe apologize for any inconvenience and appreciate your patience.",
"name": "Admin Dashboard Transaction Search Latency",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e17:37\u003c/var\u003e - \u003cvar data-var='time'\u003e18:38\u003c/var\u003e EDT"
},
{
"code": "cl58wx4c17cz",
"impact": "major",
"message": "The issue impacting RiskOS has been resolved, and service has returned to normal operation. Customers should no longer experience errors, degraded performance, or delays when accessing RiskOS services and workflows.\n\nOur teams have confirmed system stability and will continue to monitor performance closely.\n\nWe appreciate your patience throughout this incident and apologize for the impact this outage may have had on your operations.",
"name": "RiskOS Service Outage",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:24\u003c/var\u003e - \u003cvar data-var='time'\u003e20:11\u003c/var\u003e EDT"
},
{
"code": "69d4gx6g0sd9",
"impact": "none",
"message": "On June 3, 2026, at 12:50 AM ET, a subset of RiskOS customers experienced degraded functionality affecting evaluation processing, API responses, and portions of the RiskOS user interface.\n\nThe issue was caused by an internal configuration error that impacted the availability of certain application capabilities. Evaluation processing and API functionality were restored by 5:00 AM ET on June 3, 2026, and case list consistency was fully restored by 5:00 AM ET on June 4, 2026.\n\nWe are actively implementing additional validation controls and monitoring enhancements to help prevent similar incidents in the future.\n\nWe sincerely apologize for the disruption and appreciate your patience while we worked to resolve the issue.",
"name": "RETROACTIVE: [SEV2]- RiskOS Service Degradation",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:28\u003c/var\u003e - \u003cvar data-var='time'\u003e12:28\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "q6wgx28sxzz6",
"impact": "none",
"message": "On May 23nd, 2026 between 12:20 AM ET and 1:12 AM ET, we observed 5xx errors returned by the EmailAuthScore endpoint for the DocV module. Minimal transaction failures occurred during this time. Errors have completely subsided and our team will share an RCA after analysis.",
"name": "RETROACTIVE: [SEV3] Intermittent 5xx Errors on DocV Requests For EmailAuthScore Endpoint",
"timestamp": "May \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e01:36\u003c/var\u003e - \u003cvar data-var='time'\u003e01:36\u003c/var\u003e EDT"
},
{
"code": "rc4m5qh2331g",
"impact": "minor",
"message": "The issue affecting DocV SMS delivery has been resolved. End users should now receive DocV SMS messages as expected.",
"name": "End Users Not Receiving DocV SMS Links",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:50\u003c/var\u003e - \u003cvar data-var='time'\u003e12:39\u003c/var\u003e EDT"
},
{
"code": "d0hk80js2c69",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] SSA Early System Shutdown Announcement",
"timestamp": "May \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e EDT"
},
{
"code": "0mfhh7nw735l",
"impact": "none",
"message": "Our team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List. We appreciate your patience as our team worked through this issue.",
"name": "[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e15:35\u003c/var\u003e - \u003cvar data-var='time'\u003e20:12\u003c/var\u003e EDT"
},
{
"code": "95hz3c9c9s7f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance – Riskos routine maintenance (No Impact Expected)",
"timestamp": "May \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e EDT"
},
{
"code": "p76qgm71tp7n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "May \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - May \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e EDT"
},
{
"code": "yk2014j2pnxh",
"impact": "minor",
"message": "Socure services have now fully recovered and are operating normally. System latency and performance metrics have returned to expected levels. Our engineering and operations teams will continue to work closely with AWS to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.",
"name": "5xx errors across multiple modules",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e20:06\u003c/var\u003e - May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e14:17\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "ncv5gvtfrtpf",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance: External Dashboard Service",
"timestamp": "Apr \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e EDT"
},
{
"code": "92v3prxqyys8",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Apr \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e EDT"
},
{
"code": "800zsnzlxczd",
"impact": "minor",
"message": "The issue has been resolved and services are now operating normally. Thank you for your patience while our team worked to address this.",
"name": "DocV CaptureApp not loading for some users",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e19:17\u003c/var\u003e - \u003cvar data-var='time'\u003e19:27\u003c/var\u003e EDT"
},
{
"code": "pwd11mh3kd0t",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EDT"
},
{
"code": "1qw3bk21ntzm",
"impact": "minor",
"message": "On April 14th, 2026 we observed issues with displaying transactions calling the First Party Fraud module in the ID+ platform. No transactions failed during this time but some users would have seen a blank screen when reviewing the transaction details in the dashboard. Our team quickly identified the root cause and worked out a fix to mitigate this problem, restoring normal functionality as of 4:00PM ET.",
"name": "RETROACTIVE: [SEV3] Admin Dashboard Transaction Display Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:23\u003c/var\u003e - \u003cvar data-var='time'\u003e16:23\u003c/var\u003e EDT"
},
{
"code": "n4zy942c14dx",
"impact": "none",
"message": "The issue has now been resolved, and services have been fully restored.\n\nWe appreciate your patience and understanding while we worked through this. If you notice anything unexpected or have any further questions, please don’t hesitate to reach out.",
"name": "RiskOS Dashboard – Visualizations Unavailable Due to Extended Maintenance",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:36\u003c/var\u003e - \u003cvar data-var='time'\u003e10:35\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "yn0z5x26d5c4",
"impact": "minor",
"message": "We’re pleased to inform you that the required deployments have been successfully completed on our end, and the issue is now resolved.\n\nWe are currently working closely with our vendor to compile a detailed root cause analysis, which will be shared with you in the coming days.",
"name": "eCBSV - Intermittent timeouts Causing 4xx Errors",
"timestamp": "Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e05:07\u003c/var\u003e - \u003cvar data-var='time'\u003e06:50\u003c/var\u003e EDT"
},
{
"code": "hjstf05nmppj",
"impact": "minor",
"message": "We have not seen the eCBSV error for the past 30 minutes, and the unavailability issue appears to have auto-resolved on SSA’s end. We will follow up with SSA to better understand what led to this unavailability extending beyond the planned maintenance window. We sincerely apologize for any inconvenience caused.",
"name": "eCBSV - Unplanned Outage Causing 5xx Errors",
"timestamp": "Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e02:43\u003c/var\u003e - \u003cvar data-var='time'\u003e03:45\u003c/var\u003e EDT"
},
{
"code": "k6qs11twd1ll",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EDT"
},
{
"code": "537h244xv32y",
"impact": "minor",
"message": "On March 21st, 2026 between 1:30 PM ET and 5:50 PM ET, we observed latency degradation in the ID+ platform. No transaction failures occurred during this time. Mitigation has been applied, and latency has since returned to normal levels. Investigation is ongoing to prevent recurrence.",
"name": "RETROACTIVE: [SEV3] Latency Degradation in ID+",
"timestamp": "Mar \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e18:09\u003c/var\u003e - \u003cvar data-var='time'\u003e18:09\u003c/var\u003e EDT"
},
{
"code": "tmjwj0gq66vz",
"impact": "critical",
"message": "We have mitigated the issue affecting our Device Ingestion Services and traffic has returned to normal. \n\nOur team is continuing to monitor the situation and will provide an RCA as soon as possible.",
"name": "[Sev1] Elevated 5xx errors in Device Ingestion Services",
"timestamp": "Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e - \u003cvar data-var='time'\u003e15:54\u003c/var\u003e EDT"
},
{
"code": "90jybwmbj0t4",
"impact": "minor",
"message": "We experienced an issue that caused elevated 5xx errors impacting request for watchlist screening between 12:19 PM EDT until 1:50 PM EDT. (Only impacted Watchlist plus and Watchlist premier).",
"name": "Elevated 5XX errors for Watchlist",
"timestamp": "Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e13:50\u003c/var\u003e - \u003cvar data-var='time'\u003e13:50\u003c/var\u003e EDT"
},
{
"code": "c46qc86klsm3",
"impact": "minor",
"message": "This issue has been resolved as of 12:19 PM EDT.",
"name": "[SEV3] Increased Latency In International Phone Risk Score",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:15\u003c/var\u003e - \u003cvar data-var='time'\u003e12:37\u003c/var\u003e EDT"
},
{
"code": "1sbdqvxtxqnw",
"impact": "critical",
"message": "On March 10th, 2026 between 4:53 PM - 5:03 PM (ET), the RiskOS platform experienced a temporary spike in HTTP 4xx (including 409 conflicts) and 5xx errors across RiskOS APIs. The errors were driven by elevated latency, which resulted in request timeouts and retries.\n\nThe issue has now been fully resolved. Our team is conducting a root cause analysis and will share a detailed update as soon as it is available. We apologize for any inconvenience this may have caused and appreciate your patience.",
"name": "RETROACTIVE: [SEV1] RiskOS - Temporary Spike in HTTP 4xx and 5xx Responses",
"timestamp": "Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e EDT"
},
{
"code": "spmj31b1rlkc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EDT"
},
{
"code": "6ywzhphz3v6w",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] RiskOS Maintenance Notification",
"timestamp": "Mar \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:15\u003c/var\u003e EDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "w9dtl1fghsk8",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "[RETROACTIVE SEV2] - All Web Capture App impacted by \"Session Expired\" errors during capture links",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:08\u003c/var\u003e EST"
},
{
"code": "zshxzvjhrm7s",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] SSA Early System Shutdown Announcement",
"timestamp": "Feb \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e EST"
},
{
"code": "g8yb6sd89h1l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Feb \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EST"
},
{
"code": "6xfx1pkc45gw",
"impact": "none",
"message": "On Feb 5, 2026 approximately 00:19 to 00:34 AM EST. A brief disruption for 15 minutes was noticed in our Watchlist services. \n\nApologies for the inconvenience. All Socure services are fully operational at this time. We are investigating the root cause.",
"name": "RETROACTIVE: [SEV2] Elevated error counts in Watchlist",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:30\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "59c2dghs0x19",
"impact": "minor",
"message": "The issue has been resolved and model scores have returned back to normal. Our technical team is continuing to monitor these services and will provide a root cause analysis once complete.",
"name": "[SEV3] Email Risk V10.1 - Elevated Scores Observed",
"timestamp": "Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:19\u003c/var\u003e - \u003cvar data-var='time'\u003e17:51\u003c/var\u003e EST"
},
{
"code": "9x665l34bvh1",
"impact": "minor",
"message": "The incident is now resolved. \n\nWe will follow up with the RCA once it is completed.",
"name": "[Sev3] Device Fingerprint ingestion error",
"timestamp": "Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e03:33\u003c/var\u003e - \u003cvar data-var='time'\u003e04:25\u003c/var\u003e EST"
},
{
"code": "1v0zj7tpdx47",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e EST"
},
{
"code": "0yqskmlrt4mx",
"impact": "none",
"message": "On Wednesday January 21st, the DEA website experienced a technical issue where a number of the entities listed on their United States Drug Enforcement Agency Fugitives list no longer appeared on their website. \n\nOn Wednesday, Jan 21 at 9:54 AM EST, our data ingestion system interpreted this failure to retrieve these entities as entity deletions, and as a result monitoring alerts were triggered to your system indicating that these entities were removed.\nBy Wednesday, January 21 at 1:40 PM EST, we restored the incorrectly deleted entities in our database, after which the data was fully available again. Additional corrective monitoring alerts were triggered for entities that were added back as part of the data correction.\n\nDuring this period of time, any entities who are screened but not monitored against this list may have incorrectly not received a match against the United States Drug Enforcement Agency Fugitives list.",
"name": "RETROACTIVE: [SEV3] - Duplicate Watchlist alerts from United States Drug Enforcement Agency Fugitives list (DEA)",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e12:08\u003c/var\u003e - \u003cvar data-var='time'\u003e12:08\u003c/var\u003e EST"
},
{
"code": "57hj79d97r78",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Jan \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e EST"
},
{
"code": "p7k1w2k7k37p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Jan \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e EST"
},
{
"code": "44sqng1g1t3t",
"impact": "minor",
"message": "Earlier today, between approximately 12:29 PM and 1:10 PM ET, an issue with the Admin Dashboard prevented users from viewing transactions. Transactions have since been displaying as expected.\n\nApologies for the inconvenience. All Socure services are fully operational at this time.",
"name": "RETROACTIVE: [SEV3] - Admin Dashboard Transaction Display Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e16:52\u003c/var\u003e - \u003cvar data-var='time'\u003e16:52\u003c/var\u003e EST"
},
{
"code": "3977hpcmtvzm",
"impact": "minor",
"message": "The elevated error rate impacting ID+ modules has been resolved, and services are now operating normally. \n\nWe apologize for any inconvenience this may have caused and appreciate your patience.",
"name": "[SEV3] Degraded Performance - Elevated Error Rate Observed",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:36\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e00:18\u003c/var\u003e EST"
},
{
"code": "hkshmnn03q8z",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[Sev2] Watchlist Transaction Screening - Service Degradation",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:11\u003c/var\u003e - \u003cvar data-var='time'\u003e19:32\u003c/var\u003e EST"
},
{
"code": "4468kx43d1gm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Partial Service Degradation Affecting Batch Job Scheduling Feature",
"timestamp": "Jan \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e EST"
},
{
"code": "px05cgc01s98",
"impact": "critical",
"message": "During routine infrastructure maintenance, a brief loss of connectivity occurred on one of our database instances between 3:46 AM EST and 4:10 AM EST. This resulted in the Document request endpoint being unavailable rendering our customers unable to initiate Document verification requests.\n\nThe issue resolved automatically within a few minutes, and all services have since returned to normal. We are implementing additional measures to prevent a recurrence.\n\nWe apologize for any inconvenience caused and appreciate your patience. The full RCA will be provided as soon as it is available.",
"name": "RETROACTIVE - Document Verification request endpoint failure",
"timestamp": "Jan \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e03:30\u003c/var\u003e EST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "x85s9wdys0v5",
"impact": "minor",
"message": "On December 20th between 2:00PM EST - 3:38PM EST, we experienced a period of intermittent 5xx errors impacting the ID+ API endpoint. All services including the affected endpoint are fully operational.",
"name": "RETROACTIVE: [SEV3] - Socure ID+ Processing Timed Out Errors",
"timestamp": "Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e20:20\u003c/var\u003e - \u003cvar data-var='time'\u003e20:20\u003c/var\u003e EST"
},
{
"code": "ds39vccsbfq8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "[SEV3] Partial Service Degradation Impacting eKYC",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:13\u003c/var\u003e - \u003cvar data-var='time'\u003e15:43\u003c/var\u003e EST"
},
{
"code": "0527978lfmgv",
"impact": "none",
"message": "The remediation is complete, and dashboards are now fully up to date with no delays.\n\nThank you for your continued patience and partnership.",
"name": "[SEV3] Latest Data Not Reflected on RiskOS Business \u0026 Operations Dashboards",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e08:05\u003c/var\u003e - \u003cvar data-var='time'\u003e12:55\u003c/var\u003e EST"
},
{
"code": "9964d1xqv6rc",
"impact": "minor",
"message": "The elevated latency issues have been resolved at this time. All services remain operational.",
"name": "[SEV3] Elevated latency observed",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:52\u003c/var\u003e - \u003cvar data-var='time'\u003e14:36\u003c/var\u003e EST"
},
{
"code": "kw4g2w4b5t0g",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] RiskOS Maintenance Notification",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e04:30\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "n6zl8tqt4759",
"impact": "minor",
"message": "The issue has been resolved, and all transactions are now displaying properly.\n\nThank you for your patience and support while we worked to restore normal operations.",
"name": "Unable to view Transactions in Admin Dashboard",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e21:32\u003c/var\u003e - \u003cvar data-var='time'\u003e23:00\u003c/var\u003e EST"
},
{
"code": "xqrbz2ckwlq8",
"impact": "minor",
"message": "The network-related issue affecting a subset of transactions has been mitigated. Transactions are processing normally. We are working a fix forward to address the root cause and prevent recurrence.\n\nWe apologize for the inconvenience and appreciate your patience",
"name": "[SEV3] 5xx errors across multiple modules",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:44\u003c/var\u003e - \u003cvar data-var='time'\u003e20:37\u003c/var\u003e EST"
},
{
"code": "1b5n0z35zr75",
"impact": "none",
"message": "We experienced a network-related issue that affected a small number of transactions. Our engineering team identified the root cause and implemented a fix.\n\nAll systems are now fully operational, and we are monitoring to ensure continued stability.\n\nWe appreciate your patience and apologize for any inconvenience caused.",
"name": "RETROACTIVE: [SEV3] 5xx Errors in ID+",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e14:55\u003c/var\u003e - \u003cvar data-var='time'\u003e14:55\u003c/var\u003e EST"
},
{
"code": "38znthcjrhyc",
"impact": "minor",
"message": "We have successfully resolved the issue affecting our ID+ endpoint. All Socure services are now fully operational.\n\nWe sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to restore normal service.\n\nThank you for your continued trust in Socure.",
"name": "Spike in 5xx Errors in ID+ Endpoint",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e06:23\u003c/var\u003e - \u003cvar data-var='time'\u003e06:37\u003c/var\u003e EST"
},
{
"code": "ntk60jcv55mm",
"impact": "major",
"message": "This incident has been resolved.",
"name": "[SEV3] Partial Outage Affecting eKYC",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e10:49\u003c/var\u003e - \u003cvar data-var='time'\u003e11:05\u003c/var\u003e EST"
},
{
"code": "mdz79skzpz4x",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated number of errors on eKYC transactions",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e03:41\u003c/var\u003e - \u003cvar data-var='time'\u003e03:52\u003c/var\u003e EST"
},
{
"code": "fxvgstdd6n21",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Nov \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "15kxd71jv1dr",
"impact": "minor",
"message": "We have successfully resolved the issue affecting our services. All Socure services are now fully operational.\n\nWe sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to restore normal service.",
"name": "[Sev3] Service Status: Minor Degradation",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e15:37\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
},
{
"code": "jrxhw2ymsv69",
"impact": "major",
"message": "We’re pleased to share that all Socure services have now fully recovered and are operating normally. We are currently serving 100% of traffic without any issues, and all system latencies and performance metrics have returned to expected levels.\n\nOur engineering and operations teams will continue to work closely with AWS to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.\n\nWe appreciate your patience and understanding throughout this event and thank you for your continued trust in Socure.",
"name": "[Sev1] Elevated Error Count in ID+",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:22\u003c/var\u003e - \u003cvar data-var='time'\u003e19:20\u003c/var\u003e EDT"
},
{
"code": "391ssv5f0cjj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] eCBSV - Maintenance Notification",
"timestamp": "Oct \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EDT"
},
{
"code": "m6rzxbd3k0mg",
"impact": "major",
"message": "We have successfully resolved the issue affecting our Socure International Verify (eKYC) module. All Socure services are now fully operational.\n\nWe sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to restore normal service.\n\nThank you for your continued trust in Socure.",
"name": "Elevated number of errors on eKYC transactions",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e07:10\u003c/var\u003e - \u003cvar data-var='time'\u003e10:22\u003c/var\u003e EDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}