Snapshot 14876
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "z7nxxcb5b4n4",
"impact": "minor",
"message": "This incident has been resolved, teams continue to work through a small backlog of requests. Thank you for your patience during this incident.",
"name": "Third party degradation impacting Procore Customer Support",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e02:33\u003c/var\u003e - \u003cvar data-var='time'\u003e09:20\u003c/var\u003e PDT"
},
{
"code": "fvv1b652sx58",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Web Application Downtime",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e PDT"
},
{
"code": "71zvxp3hflhj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Estimating Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e PDT"
},
{
"code": "r1pgb5xzhlb2",
"impact": "minor",
"message": "Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when accessing the Documents tool. This incident is resolved.",
"name": "Intermittent Errors in Documents Tool",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e00:09\u003c/var\u003e - \u003cvar data-var='time'\u003e00:39\u003c/var\u003e PDT"
},
{
"code": "hnww8p61mb0l",
"impact": "major",
"message": "During the incident, some users may have experienced a blank white page when accessing the project Daily Log tool. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Daily Log - Service Disruption",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:01\u003c/var\u003e - \u003cvar data-var='time'\u003e09:22\u003c/var\u003e PDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "0vfms5wtcm5r",
"impact": "minor",
"message": "During the incident, users experienced errors in the Conversations tool. Our engineering team has confirmed that our third-party vendor has restored normal functionality, this incident has been resolved.",
"name": "Intermittent Errors in Conversations Tool",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e22:12\u003c/var\u003e - \u003cvar data-var='time'\u003e23:29\u003c/var\u003e PDT"
},
{
"code": "r19t54srl2c3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Estimating Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e PDT"
},
{
"code": "04wf37ykxjzn",
"impact": "major",
"message": "The issue with reviewing or creating PDFs has been resolved.",
"name": "PDF viewing and generation — service disruption",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:40\u003c/var\u003e - \u003cvar data-var='time'\u003e16:29\u003c/var\u003e PDT"
},
{
"code": "p7bkmx35tgvy",
"impact": "none",
"message": "The issue identified with Datagrid has been resolved.",
"name": "Datagrid Instability",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - \u003cvar data-var='time'\u003e15:23\u003c/var\u003e PDT"
},
{
"code": "l9cfpm90r2r1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Workflow Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e22:30\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e PDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "zzscq12k259n",
"impact": "major",
"message": "Normal functionality has been restored to the PDF Generation service and users are no longer experiencing issue exporting single-item PDFs. This incident has been resolved.",
"name": "PDF Generation Degradation",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e13:44\u003c/var\u003e - \u003cvar data-var='time'\u003e14:19\u003c/var\u003e PDT"
},
{
"code": "n5sbnrwsl9qy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Document Management Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e PDT"
},
{
"code": "t0pkdrngw3jq",
"impact": "major",
"message": "This incident has been resolved. Some users in the US01 and US02 regions experienced intermittent errors or inability to access Procore earlier today. The disruption was traced to an issue with a third-party network provider, which has since confirmed full resolution, and Procore's application has remained stable throughout.\n\nNo further action is required from users. Thank you for your patience.",
"name": "Procore Application — Intermittent Access Issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e04:16\u003c/var\u003e - \u003cvar data-var='time'\u003e05:07\u003c/var\u003e PDT"
},
{
"code": "2d8kjff7x4v8",
"impact": "minor",
"message": "During the incident, users may have experienced intermittent errors or were unable to access the Drawings tool, including encountering a blank screen when attempting to view drawings. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Drawings Tools Service Disruption",
"timestamp": "Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e01:20\u003c/var\u003e - \u003cvar data-var='time'\u003e02:33\u003c/var\u003e PDT"
},
{
"code": "kdxp70jdzrd1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Procore Owners Platform Scheduled Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e PDT"
},
{
"code": "vhgmmb36rt40",
"impact": "major",
"message": "During the incident, users experienced issues accessing Documents, Procore Explore, 360 Reporting, as well as PDF Generation problems. Our Third-party Vendor has restored normal functionality, this incident has been resolved.",
"name": "Select Tool Degradations",
"timestamp": "Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:23\u003c/var\u003e - \u003cvar data-var='time'\u003e12:07\u003c/var\u003e PDT"
},
{
"code": "j57mrlrwkk8t",
"impact": "critical",
"message": "During the incident, users experienced issues navigating the Procore Web Application. Our engineering team has restored normal functionality after making adjustments to mitigate impact from our Third-party Vendor. This incident has been resolved.",
"name": "Application Degradation: Upstream Errors and Login Unavailability",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e05:51\u003c/var\u003e - \u003cvar data-var='time'\u003e08:28\u003c/var\u003e PDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "jw4j3ymr6yf3",
"impact": "minor",
"message": "This incident has been resolved and application functionality is working as expected.",
"name": "Intermittent Errors and Elevated Latency",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e04:45\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e06:10\u003c/var\u003e PDT"
},
{
"code": "13c64dkt9fs0",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Web Application Downtime",
"timestamp": "Jun \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e PDT"
},
{
"code": "bhgygsblc6nw",
"impact": "minor",
"message": "During the incident, a subset of users experienced intermittent error pages and loading disruptions when attempting to access or navigate the platform. These performance fluctuations stemmed from an issue with a third-party cloud service provider. Our engineering team has verified that all network error signals have completely subsided, normal functionality has been fully restored, and this incident has been resolved.",
"name": "Intermittent Application Latency and Errors",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:39\u003c/var\u003e PDT"
},
{
"code": "b5xscbxrwr9f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Web Application Downtime",
"timestamp": "Jun \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e PDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "7kzb99xd2x7z",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Maintenance - Document Management",
"timestamp": "May \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e PDT"
},
{
"code": "6hllhr36qy2f",
"impact": "major",
"message": "During the incident, users may have experienced issues with the functionality of Workflows across the platform. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Workflows - Service Disruption",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:51\u003c/var\u003e - \u003cvar data-var='time'\u003e18:14\u003c/var\u003e PDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "m4q6xkxg0qsm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Issue accessing Procore application",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e18:50\u003c/var\u003e - \u003cvar data-var='time'\u003e19:10\u003c/var\u003e PDT"
},
{
"code": "fqjvwr3qn0cv",
"impact": "major",
"message": "Our incident regarding Resource Planning has been closed and this incident has been resolved.",
"name": "Resource Planning Application Unavailability",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e06:38\u003c/var\u003e - \u003cvar data-var='time'\u003e08:32\u003c/var\u003e PDT"
},
{
"code": "0cxmsz7bvcqz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Maintenance - Resource Planning",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e21:57\u003c/var\u003e - \u003cvar data-var='time'\u003e22:48\u003c/var\u003e PDT"
},
{
"code": "dhvsdj6g1wpy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Maintenance - Resource Planning",
"timestamp": "Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:27\u003c/var\u003e PDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "17htv0px868q",
"impact": "minor",
"message": "During the incident, users experienced missing translations on the Procore Web Application. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Missing Translations",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e13:39\u003c/var\u003e - \u003cvar data-var='time'\u003e15:15\u003c/var\u003e PDT"
},
{
"code": "k1zqtg8vjjzf",
"impact": "none",
"message": "This incident has been resolved, upload and download functionality is working as expected for all regions.",
"name": "Regional Latency Issue",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:27\u003c/var\u003e - \u003cvar data-var='time'\u003e10:21\u003c/var\u003e PDT"
},
{
"code": "dqx5l4bkg1bc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Web Application Downtime",
"timestamp": "Mar \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e01:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e PDT"
},
{
"code": "gv65h3w7mtfc",
"impact": "minor",
"message": "Our engineering team has remediated the issue responsible for a high volume of unexpected \"Welcome\" emails being sent to a subset of our users. This incident has been resolved.",
"name": "Intermittent Login Issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e12:55\u003c/var\u003e - \u003cvar data-var='time'\u003e14:09\u003c/var\u003e PST"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "r9x6qvm962s3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Web Application Maintenance",
"timestamp": "Feb \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e PST"
},
{
"code": "p5v8qxwjltzs",
"impact": "major",
"message": "Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Account Creation Unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e16:13\u003c/var\u003e - \u003cvar data-var='time'\u003e18:02\u003c/var\u003e PST"
},
{
"code": "b0fgkn1xl8v5",
"impact": "major",
"message": "During the incident, users may have experienced issue accessing the Procore application. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Procore Application Degradtion",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:49\u003c/var\u003e - \u003cvar data-var='time'\u003e15:51\u003c/var\u003e PST"
},
{
"code": "d0kw4y9km9mz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "360 Reporting Intermittently Unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:35\u003c/var\u003e - \u003cvar data-var='time'\u003e18:02\u003c/var\u003e PST"
},
{
"code": "8lh5x8m4wyhd",
"impact": "minor",
"message": "The issue affecting data visibility in the ERP Integrations tool has been fully resolved. Users should no longer experience errors when staging records, and Job/Company data is displaying correctly across all integrated connectors. We have implemented measures to ensure continued stability, and all systems are functioning as intended.",
"name": "Intermittent ERP Integration Errors",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:38\u003c/var\u003e - \u003cvar data-var='time'\u003e09:38\u003c/var\u003e PST"
},
{
"code": "wm7vpbq8lt1f",
"impact": "minor",
"message": "Normal functionality has been restored and users are now able to access the Monthly Sandbox without error. This incident is now resolved.",
"name": "Monthly Sandbox | Application Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:30\u003c/var\u003e - \u003cvar data-var='time'\u003e18:13\u003c/var\u003e PST"
},
{
"code": "05nr2wz6zwnh",
"impact": "major",
"message": "Procore Engineers were able to fully restore normal functionality to the Procore application. This incident is resolved.",
"name": "Application Degradation | 5xx Errors",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e - \u003cvar data-var='time'\u003e15:20\u003c/var\u003e PST"
},
{
"code": "6gw8f40wfyxr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Multiple Tools Service Disruption",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:58\u003c/var\u003e - \u003cvar data-var='time'\u003e13:44\u003c/var\u003e PST"
},
{
"code": "gpjlhvkzl8rd",
"impact": "critical",
"message": "This incident has been resolved and all systems are functioning as intended.",
"name": "Yardi ERP Integration Unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:07\u003c/var\u003e - \u003cvar data-var='time'\u003e08:53\u003c/var\u003e PST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "tg76wfy4bgtk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Web Application Downtime",
"timestamp": "Jan \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e PST"
},
{
"code": "0c6r83v2dztl",
"impact": "major",
"message": "During the incident, users were unable to login or navigate Procore. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Issues Accessing Procore",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e14:49\u003c/var\u003e - \u003cvar data-var='time'\u003e17:20\u003c/var\u003e PST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-08:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-08:00",
"months": [
{
"incidents": [
{
"code": "s9yjqrp3dyy6",
"impact": "minor",
"message": "This incident has been resolved. A fix has been deployed to address the underlying issue regarding performance, and application stability has been restored.",
"name": "Performance Degradation affecting Financials and Project Management Tools",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:07\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e14:32\u003c/var\u003e PST"
},
{
"code": "38sjspxfc2wv",
"impact": "critical",
"message": "During the incident, users were unable to access the Documents Tool. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Documents tool unreachable",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e03:37\u003c/var\u003e - \u003cvar data-var='time'\u003e04:48\u003c/var\u003e PST"
},
{
"code": "8ns7qp9f8lf3",
"impact": "critical",
"message": "We have confirmed that the fix implemented by our third-party cloud service provider has successfully restored full functionality to the Procore Platform. This incident is now resolved.",
"name": "Procore Application Degradation",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:06\u003c/var\u003e - \u003cvar data-var='time'\u003e01:40\u003c/var\u003e PST"
},
{
"code": "frp3vjsqj1ld",
"impact": "major",
"message": "During the incident, users may have experienced errors when logging in to the web and mobile applications, as well as intermittent errors while using tools across the platform. We have resolved the issue and restored normal functionality to the systems.",
"name": "Intermittent Errors During Login",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - \u003cvar data-var='time'\u003e12:24\u003c/var\u003e PST"
},
{
"code": "l72n90nhmlv6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Errors in PDF Services",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e19:29\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e07:34\u003c/var\u003e PST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "1jz0lcbyz21s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Intermittent Issues in PDF",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e05:09\u003c/var\u003e - \u003cvar data-var='time'\u003e06:34\u003c/var\u003e PST"
},
{
"code": "xbdlws72qnws",
"impact": "major",
"message": "During the incident some users may have experienced issues exporting items to PDF. Our engineering team has restored normal functionality and this incident is resolved.",
"name": "PDF Generation Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e01:17\u003c/var\u003e - \u003cvar data-var='time'\u003e02:34\u003c/var\u003e PST"
},
{
"code": "yklsgkv64z2h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Procore Application Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:43\u003c/var\u003e - \u003cvar data-var='time'\u003e11:33\u003c/var\u003e PST"
},
{
"code": "ddkrbv1vd6qf",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Web Application Downtime",
"timestamp": "Nov \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e PST"
},
{
"code": "0561l5x8gn7j",
"impact": "minor",
"message": "During the incident, some users may have experienced 503 errors or issues navigating the Procore website. Our engineering team implemented a fix and stabilized the application. Normal functionality has been restored, and this incident has been resolved",
"name": "Procore Application Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:34\u003c/var\u003e - \u003cvar data-var='time'\u003e12:49\u003c/var\u003e PST"
},
{
"code": "r5n67xhysyc6",
"impact": "major",
"message": "Normal functionality has been restored to the PDF service. This incident is resolved.",
"name": "Intermittent PDF Export Errors",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e06:13\u003c/var\u003e - \u003cvar data-var='time'\u003e10:17\u003c/var\u003e PST"
},
{
"code": "prr4qt1sjtdt",
"impact": "major",
"message": "Following a 60-minute observation period with no reported anomalies, Procore is fully operational. This incident is now Resolved.",
"name": "Procore Application UI Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e04:02\u003c/var\u003e - \u003cvar data-var='time'\u003e10:41\u003c/var\u003e PST"
},
{
"code": "xlsdzdjxx3b1",
"impact": "major",
"message": "All errors have subsided and this incident is now resolved",
"name": "Procore Serving Error Pages",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - \u003cvar data-var='time'\u003e16:25\u003c/var\u003e PST"
},
{
"code": "tyqrc0xwmlcb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Procore Maintenance",
"timestamp": "Nov \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e PDT"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "9s91m6bcx3hb",
"impact": "maintenance",
"message": "No further issues with Procore platform URLs have been reported. This issue has been resolved.\n\nOur investigation confirmed that the phishing warnings and/or blocked links some users experienced were caused by a third-party email filtering system misclassifying legitimate Procore emails. For the emails forwarded to Procore's security team, we confirmed they were not malicious in nature.\n\nIf you experience similar issues in the future:\n. Please contact your IT department or email administrator, as this relates to your organization's email filtering settings\n. For Microsoft 365 users, we recommend reaching out to Microsoft support through their official support channels for assistance with email filtering configurations\n. You may also contact Procore customer support if you need additional assistance\n\nWe appreciate your patience during this matter.",
"name": "Security filters incorrectly flagging legitimate Procore emails",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:21\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e09:21\u003c/var\u003e PDT"
},
{
"code": "jzhzynjfkv2n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e PDT"
},
{
"code": "zxf5bkl20xq5",
"impact": "critical",
"message": "During the incident, users experienced intermittent issues accessing the application via mobile and web. All issues pertaining to our cloud service providers have been resolved and the application is navigable. Our engineering team has restored normal functionality, this incident has been resolved.",
"name": "Procore Application Degradation",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:51\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:38\u003c/var\u003e PDT"
},
{
"code": "30v9w02c8sv1",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Procore Application Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:30\u003c/var\u003e - \u003cvar data-var='time'\u003e21:30\u003c/var\u003e PDT"
},
{
"code": "cvr6vrhsx3b3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Procore Application Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:30\u003c/var\u003e - \u003cvar data-var='time'\u003e20:33\u003c/var\u003e PDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-07:00",
"time_zone": "Pacific Time (US \u0026 Canada)"
}
]
}