Snapshot 14888
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Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "67nzcczvtk08",
"impact": "major",
"message": "The updated WatchGuard Cloud user and group API certificate has been successfully deployed to all regions as of 22:20:00 UTC. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.",
"name": "2026-09-25 Global - WatchGuard Cloud Operators list not loading",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e21:49\u003c/var\u003e - \u003cvar data-var='time'\u003e22:23\u003c/var\u003e UTC"
},
{
"code": "4f6jjjfgj0cx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Endpoint Security Console",
"timestamp": "Sep \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"
},
{
"code": "f0h31lskmr3r",
"impact": "major",
"message": "We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.",
"name": "2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e16:08\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e UTC"
},
{
"code": "t4t2gb3f1j4l",
"impact": "major",
"message": "An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today. We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved. \n\nWe will continue to monitor the infrastructure to ensure the environment remains stable for clients.",
"name": "2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:16\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e01:45\u003c/var\u003e UTC"
},
{
"code": "xbc5w23xvl61",
"impact": "major",
"message": "We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.",
"name": "2026-09-03 - AMER - FireCloud PoP issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e17:11\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e06:08\u003c/var\u003e UTC"
},
{
"code": "rfrfzy2mq9k5",
"impact": "none",
"message": "On September 1, 2026, at 16:41 UTC, some customers began experiencing connectivity issues due to a problem affecting the Mexico/Central Point of Presence (PoP). Our engineering team worked to restore service, and the PoP returned to normal operation on September 2, 2026, at 11:44 UTC. We apologize for any impact this incident may have caused you or your customers. This issue affected connectivity through the Mexico/Central PoP only.",
"name": "2026-09-01 - AMER - FireCloud PoP issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:41\u003c/var\u003e - \u003cvar data-var='time'\u003e16:41\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "c9fcxtd86yp5",
"impact": "major",
"message": "We are no longer experiencing alerts on Endpoint console service and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-08-26 - EMEA - EPDR Endpoint console under Monitoring/Endpoint Security not available",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:55\u003c/var\u003e - \u003cvar data-var='time'\u003e12:09\u003c/var\u003e UTC"
},
{
"code": "ky0pqv6l0hk1",
"impact": "minor",
"message": "We are no longer experiencing reports of errors when attempting to view Firebox configurations in WatchGuard Cloud, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.",
"name": "2026-08-24 - AMER - Issues with Firebox Configurations",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e19:15\u003c/var\u003e - \u003cvar data-var='time'\u003e20:13\u003c/var\u003e UTC"
},
{
"code": "7sf13gn15snj",
"impact": "minor",
"message": "We are no longer experiencing issues with the AuthPoint Authentication service, and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.",
"name": "2026-08-24 - AMER - AuthPoint Authentication Service Degradation",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:47\u003c/var\u003e - \u003cvar data-var='time'\u003e19:35\u003c/var\u003e UTC"
},
{
"code": "9ns9q20100fk",
"impact": "minor",
"message": "We are no longer experiencing errors when accessing the Panda Endpoint Security Console and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-08-17 - Global - Panda Endpoint Security: Console",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - \u003cvar data-var='time'\u003e21:37\u003c/var\u003e UTC"
},
{
"code": "ppx8pq00cj17",
"impact": "critical",
"message": "We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.",
"name": "2026-08-17 - Global - Partner Portal Login",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:09\u003c/var\u003e - \u003cvar data-var='time'\u003e16:36\u003c/var\u003e UTC"
},
{
"code": "snmy81mgyl49",
"impact": "minor",
"message": "We are no longer experiencing reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in the EMEA region, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.",
"name": "2026-08-13 - EMEA - Issues with Deploying Firebox Configurations",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:43\u003c/var\u003e - \u003cvar data-var='time'\u003e14:51\u003c/var\u003e UTC"
},
{
"code": "gw42mmz8p6y8",
"impact": "minor",
"message": "We are no longer experiencing issues affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard, and this incident is now resolved.\n\u003cbr\u003e\u003cbr\u003e\nThe recovery process has been completed, all queued data has been processed, and Signals statistics are displaying as expected. Following continued monitoring and validation, our teams have confirmed that normal operations have been fully restored across all production regions.\n\u003cbr\u003e\u003cbr\u003e\nWe apologize for the impact this issue may have caused and thank you for your patience throughout this extended recovery effort.",
"name": "2026-08-11 - Global - Issue with RAI Dashboard statistics",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:01\u003c/var\u003e - \u003cvar data-var='time'\u003e14:28\u003c/var\u003e UTC"
},
{
"code": "x581xpq645ql",
"impact": "minor",
"message": "We are no longer experiencing reports of Agent Installer download errors affecting Aether/Cytomic services, and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-08-13 - GLOBAL - Agent Installer Download Errors (Aether/Cytomic)",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e10:29\u003c/var\u003e - \u003cvar data-var='time'\u003e11:52\u003c/var\u003e UTC"
},
{
"code": "2gpztxmh66yn",
"impact": "minor",
"message": "This incident was mistakenly marked as resolved. The issue is being tracked under a newly created incident, where all future updates will be posted. We apologize for any confusion this may have caused.",
"name": "2026-08-11 - Global - Issue with RAI Dashboard statistics",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e19:42\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:47\u003c/var\u003e UTC"
},
{
"code": "0z4mm12f4zwr",
"impact": "major",
"message": "We are no longer experiencing alerts on DNSWatch V1 services and this incident is now resolved. The system is operating normally at this time.",
"name": "2026-08-11 - APAC - DNSWatch V1 issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e13:40\u003c/var\u003e - \u003cvar data-var='time'\u003e14:19\u003c/var\u003e UTC"
},
{
"code": "vxgnr8twc08z",
"impact": "minor",
"message": "We are no longer experiencing issues with Aether/Cytomic and EPDR services and this event is now resolved. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.",
"name": "2026-08-07 - GLOBAL - WatchGuard Endpoint Security and Panda Endpoint Security. Endpoint Access Enforcement dashboards are not loading",
"timestamp": "Aug \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:08\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e06:28\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "4syb688cmgvq",
"impact": "none",
"message": "We are no longer experiencing alerts on Firebox and DNS services and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-07-24 - AMER - Issue with Firebox Management and DNS Services",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:58\u003c/var\u003e - \u003cvar data-var='time'\u003e15:01\u003c/var\u003e UTC"
},
{
"code": "rdhk9h0dwgpx",
"impact": "none",
"message": "We are no longer experiencing AuthPoint authentication services and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-07-24 - AMER - Issue with AuthPoint authentication services",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - \u003cvar data-var='time'\u003e14:24\u003c/var\u003e UTC"
},
{
"code": "b71dqxcy9b5z",
"impact": "minor",
"message": "We are no longer experiencing issues with activations, logins, and account creation in WatchGuard Cloud, and this event is now resolved. Services are operating normally at this time. The issue was caused by problems within our third-party infrastructure provider. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.",
"name": "2026-07-23 - Global - Activations \u0026 Login",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:31\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"
},
{
"code": "5qxz8nvf7j4v",
"impact": "minor",
"message": "We are no longer experiencing alerts on DNS Activation service and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-07-23 - GLOBAL - DNS Activation services are degraded",
"timestamp": "Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:51\u003c/var\u003e - \u003cvar data-var='time'\u003e13:11\u003c/var\u003e UTC"
},
{
"code": "1h5d6fm8ndl7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Managed Services Maintenance - Global",
"timestamp": "Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e UTC"
},
{
"code": "b86hl2jlfkp1",
"impact": "minor",
"message": "We are no longer experiencing errors when viewing firmware upgrade details and this event is now resolved. The system is operating normally at this time.",
"name": "2026-07-06 - Global - Firmware upgrade not visible",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:12\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e UTC"
},
{
"code": "stw980clrtvm",
"impact": "minor",
"message": "We are no longer experiencing alerts on ThreatSync incidents service and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-07-02 - GLOBAL - ThreatSync is not generating new incidents in all three regions",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:12\u003c/var\u003e - \u003cvar data-var='time'\u003e15:12\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "wm4ys64pzfp9",
"impact": "minor",
"message": "We are no longer experiencing errors with the account and operator administration and this incident is now resolved. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-06-26- EMEA - WatchGuard account and operator administration issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:20\u003c/var\u003e - \u003cvar data-var='time'\u003e11:21\u003c/var\u003e UTC"
},
{
"code": "70q411dbj4fq",
"impact": "minor",
"message": "We are no longer experiencing errors while enabling managed access in WatchGuard Cloud. This incident is now resolved. The system is operating normally at this time.",
"name": "2026-06-19 - Global - WatchGuard Cloud support access",
"timestamp": "Jun \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e12:50\u003c/var\u003e - \u003cvar data-var='time'\u003e18:04\u003c/var\u003e UTC"
},
{
"code": "wl0ky4mx9l7j",
"impact": "minor",
"message": "Issue has been fully resolved, and all services are operating normally.\nThe backlog generated during the incident has been successfully processed, and delayed queue items have caught up. Signal generation and Attestation processing are operating within expected timeframes.\nOur team will continue to monitor the environment as part of standard operations. We appreciate your patience and understanding throughout this incident.\nThis incident has been resolved.",
"name": "2026-06-10 - GLOBAL - WatchGuard Endpoint Security issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e13:55\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e03:10\u003c/var\u003e UTC"
},
{
"code": "0467b247k2nt",
"impact": "minor",
"message": "We are no longer experiencing connectivity issues. This event is now resolved, and the system is operating normally. Thank you for your patience and understanding.",
"name": "2026-06-09 - GLOBAL - Connectivity issues across several services",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:03\u003c/var\u003e - \u003cvar data-var='time'\u003e16:42\u003c/var\u003e UTC"
},
{
"code": "yf4knq767h0b",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Managed Services Maintenance - Global",
"timestamp": "Jun \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
},
{
"code": "ptws6f7t9dgy",
"impact": "none",
"message": "The issue affecting new product activations and renewals has been resolved. Between 7:30 AM UTC and 8:40 AM UTC, some delays were observed due to a backlog in the processing queue. \u003cbr\u003e\u003cbr\u003e\n\nThe backlog has now been fully cleared, and services within WatchGuard Cloud are operating normally.\u003cbr\u003e\u003cbr\u003e\n\nOur teams will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.",
"name": "2026-06-05 - GLOBAL - Issues with New Product Activations and Renewals",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e09:18\u003c/var\u003e - \u003cvar data-var='time'\u003e09:18\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "cn5744ktqtwd",
"impact": "minor",
"message": "We are no longer experiencing errors during migration to DNSWatch in WGC and this incident is now resolved. The system is operating normally at this time.",
"name": "2026-05-22 - GLOBAL - WGC DNSWatch Migration Failures",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e04:49\u003c/var\u003e - \u003cvar data-var='time'\u003e13:11\u003c/var\u003e UTC"
},
{
"code": "f5hrc8kc3jfv",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-05-04 - EMEA- ThreatSync Incident Storage Delay",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:32\u003c/var\u003e - \u003cvar data-var='time'\u003e23:23\u003c/var\u003e UTC"
},
{
"code": "41j2h205fjpp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Emergency maintenance - EMEA - Endpoint Administration ServiceProvider view",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e UTC"
},
{
"code": "9q0lkwzd4v3d",
"impact": "minor",
"message": "We are no longer experiencing delays in our service and this event is now resolved. The service is operating normally at this time, Thank you for your patience and understanding.",
"name": "2026-05-01 - EMEA- ThreatSync Incident Storage Delay",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e18:57\u003c/var\u003e - May \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e02:40\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "8hhxdlrcrplg",
"impact": "minor",
"message": "We are no longer experiencing issues with the System Management console and this incident is now resolved. The services are operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-04-29- GLOBAL - System Management console not available",
"timestamp": "Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e06:35\u003c/var\u003e - \u003cvar data-var='time'\u003e07:54\u003c/var\u003e UTC"
},
{
"code": "9m4q7gbktq1s",
"impact": "minor",
"message": "The delays in incident persistence have been resolved. During this incident, a small subset of accounts may have experienced gaps in event processing. We are conducting a full post-event review, and a full RCA will be available upon request once complete. We apologize for any impact this may have had on your business.",
"name": "2026-04-21 - AMER \u0026 EMEA - ThreatSync delays in incident persistence",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e05:08\u003c/var\u003e UTC"
},
{
"code": "y87gr87btxz7",
"impact": "minor",
"message": "We have completed monitoring following the earlier issues affecting Local AuthPoint users with RADIUS MSCHAPv2 authentication. All systems are operating normally at this time, and the incident is fully resolved. We apologize for any inconvenience this may have caused to you or your customers.",
"name": "2026-04-24 - GLOBAL - AuthPoint RADIUS Authentication service degradation",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:28\u003c/var\u003e UTC"
},
{
"code": "t9qpd5nssft5",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. We apologize for any impact this may have had on you or your customers.",
"name": "2026-04-20 - EMEA - Visibility Reporting Delays",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:03\u003c/var\u003e - \u003cvar data-var='time'\u003e19:05\u003c/var\u003e UTC"
},
{
"code": "lt9fyy6nyq5q",
"impact": "minor",
"message": "The issue affecting DNSWatch dashboard performance has been fully resolved. The service is operating normally at this time.",
"name": "2026-04-16 - Global - DNSWatch Reporting Performance Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:03\u003c/var\u003e UTC"
},
{
"code": "6yv24zc8v1r0",
"impact": "minor",
"message": "We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.",
"name": "2026-04-17 - EMEA - Visibility Reporting Delays",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:08\u003c/var\u003e - \u003cvar data-var='time'\u003e15:08\u003c/var\u003e UTC"
},
{
"code": "919b207tnd94",
"impact": "minor",
"message": "We are no longer experiencing delays in our Visibility Reporting service and this event is now resolved. The service is operating normally at this time.",
"name": "2026-04-15 - EMEA - Visibility Reporting Delays",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:45\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e23:54\u003c/var\u003e UTC"
},
{
"code": "5hkmmgfx3ltc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] ThreatSync Maintenance - AMER",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:01\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "tyj7826s0f6d",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] AuthPoint - AuthPoint Firebox Authentication Maintenance - AMER",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e UTC"
},
{
"code": "srxh7ddrks7s",
"impact": "minor",
"message": "We are no longer experiencing issues while creating accounts via our public API, and this event is now resolved. The service is operating normally at this time.",
"name": "2026-04-10 - Global - Account Creation",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:15\u003c/var\u003e - \u003cvar data-var='time'\u003e19:40\u003c/var\u003e UTC"
},
{
"code": "yyb84rvfq0yg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] AuthPoint - AuthPoint Firebox Authentication Maintenance - EMEA",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:30\u003c/var\u003e UTC"
},
{
"code": "7x9fvzy3yj4f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] ThreatSync Maintenance - EMEA",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
},
{
"code": "b6ksrl6nsmfs",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] AuthPoint - AuthPoint Firebox Authentication Maintenance - AMER and APAC",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:30\u003c/var\u003e UTC"
},
{
"code": "85znz0z8h5xy",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] ThreatSync Maintenance - APAC",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"
},
{
"code": "rdcf915vdy2s",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] AuthPoint - AuthPoint Firebox Authentication Maintenance - EMEA",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"
},
{
"code": "0w0sfr5ls760",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] AuthPoint - AuthPoint Firebox Authentication Maintenance - APAC",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:30\u003c/var\u003e UTC"
},
{
"code": "01qsstyjhhzm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] AuthPoint - AuthPoint Firebox Authentication Maintenance - APAC",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:30\u003c/var\u003e UTC"
},
{
"code": "slp3fy382hbc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] AuthPoint - AuthPoint Firebox Authentication Maintenance - APAC",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:30\u003c/var\u003e UTC"
},
{
"code": "jrvlbgjgq5k3",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] DNSWatch DNS Resolver Infrastructure Upgrade - Global",
"timestamp": "Apr \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e02:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e UTC"
},
{
"code": "mbn7fdw89cdd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] ThreatSync Maintenance - AMER",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e UTC"
},
{
"code": "tvqv80r7hw90",
"impact": "minor",
"message": "We are no longer experiencing issues with new Firebox deployments using the zero-touch method, and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-04-02 - Global - Issues with new Firebox deployments using the zero-touch method",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e19:01\u003c/var\u003e - \u003cvar data-var='time'\u003e20:18\u003c/var\u003e UTC"
},
{
"code": "0hk567rsrr6p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] ThreatSync Maintenance - EMEA",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e UTC"
},
{
"code": "fgytdcftn6qx",
"impact": "minor",
"message": "The issue affecting new product activations and renewals has been resolved. The backlog queue has been fully processed, and services within WatchGuard Cloud are operating normally.\n\nOur teams will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding while we worked to resolve this issue.",
"name": "2026-04-01 - GLOBAL- Issues with New Product Activations and Renewals",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e18:38\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e18:15\u003c/var\u003e UTC"
},
{
"code": "p6l1dr48825d",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] ThreatSync Maintenance - APAC",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e UTC"
},
{
"code": "rr63kf5chfzz",
"impact": "major",
"message": "We are no longer experiencing reports of errors affecting the DNSWatch service and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-04-02 - EMEA - DNSWatch resolution is not working",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:59\u003c/var\u003e - \u003cvar data-var='time'\u003e12:42\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "m3r6ghb9s52q",
"impact": "minor",
"message": "We are no longer experiencing issues with the SAML SSO login flow and this incident is now resolved. The service is operating normally at this time. However, if you are still experiencing issues with logging in, we suggest you review \u003ca href=\"https://techsearch.watchguard.com/KB?type=Article\u0026amp;SFDCID=kA1Vr0000006PGfKAM\u0026amp;lang=en_US\"\u003eKB #000031400: Authentication error for MFA or SAML SSO login to WatchGuard Cloud\u003c/a\u003e. We apologize for the inconvenience and the impact this issue may have had on you or your customers.",
"name": "2026-03-31 - GLOBAL- Login Issues for SAML SSO Users",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e07:53\u003c/var\u003e - \u003cvar data-var='time'\u003e11:35\u003c/var\u003e UTC"
},
{
"code": "67d0nycpnw3v",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-03-28 - EMEA - Delay in ThreatSync Incident Generation",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e19:16\u003c/var\u003e - \u003cvar data-var='time'\u003e20:13\u003c/var\u003e UTC"
},
{
"code": "3xgrqyp90xxg",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] WatchGuard Cloud (WGC) and WatchGuard Endpoint Security (WES) Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"
},
{
"code": "f61td63dct2v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] DNSWatch DNS and Dashboard Maintenance - Global",
"timestamp": "Mar \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:30\u003c/var\u003e UTC"
},
{
"code": "fh8lq9cs4hkn",
"impact": "major",
"message": "This is now resolved.",
"name": "2026-03-26 - GLOBAL - AuthPoint Authentication Errors",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:38\u003c/var\u003e - \u003cvar data-var='time'\u003e20:22\u003c/var\u003e UTC"
},
{
"code": "c1ydf03n7wdw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Endpoint Detection and Response (EDR) Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"
},
{
"code": "lrjml687cbpr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Endpoint Detection and Response (EDR) Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:00\u003c/var\u003e UTC"
},
{
"code": "sw9rl7q6cv7d",
"impact": "minor",
"message": "This is now resolved.",
"name": "2026-03-23 - APAC - Delay on FireCloud Management Reports",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e17:01\u003c/var\u003e - \u003cvar data-var='time'\u003e20:21\u003c/var\u003e UTC"
},
{
"code": "t362lxk0x2bv",
"impact": "minor",
"message": "All systems are now back to normal operation. This is now resolved.",
"name": "2026‑03‑19 - APAC - Delay on Firecloud Management Reports",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e16:06\u003c/var\u003e - \u003cvar data-var='time'\u003e17:40\u003c/var\u003e UTC"
},
{
"code": "vclv19yypb4m",
"impact": "minor",
"message": "We are no longer experiencing alerts on AuthPoint Authentication service and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-03-16 - EMEA - AuthPoint Authentication service degradation",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e15:22\u003c/var\u003e - \u003cvar data-var='time'\u003e16:02\u003c/var\u003e UTC"
},
{
"code": "kqg8n8lzj35k",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Managed Services Maintenance - Global",
"timestamp": "Mar \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
},
{
"code": "tdrmbytzj5f4",
"impact": "critical",
"message": "All systems are now back to normal operation. This is now resolved.",
"name": "2026-03-05 - GLOBAL - Issue with Signature Services",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:52\u003c/var\u003e UTC"
},
{
"code": "2b2bmzfk4jw3",
"impact": "minor",
"message": "All systems have returned to normal operation. This is now resolved. Thank you for your patience.",
"name": "2026-03-05 - AMER - ThreatSync and MDR Ingestion Delay",
"timestamp": "Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e13:34\u003c/var\u003e - \u003cvar data-var='time'\u003e20:15\u003c/var\u003e UTC"
},
{
"code": "2flfr426qgs8",
"impact": "minor",
"message": "We are no longer experiencing alerts on ThreatSync/MDR ingestion services and this incident is now resolved. The systems are operating normally at this time.",
"name": "2026-03-04 - AMER - ThreatSync and MDR Ingestion Delay",
"timestamp": "Mar \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:53\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e06:22\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "0l2cxt3m6chf",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Panda System Management Maintenance - Global",
"timestamp": "Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e UTC"
},
{
"code": "zwlj6pz18yj0",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-02-13 - GLOBAL- Login Issues for SAML SSO Users",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:51\u003c/var\u003e - \u003cvar data-var='time'\u003e20:11\u003c/var\u003e UTC"
},
{
"code": "fzzcqyy8h1s7",
"impact": "minor",
"message": "We are no longer experiencing alerts on Activations service and this incident is now resolved. The service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-02-11 - GLOBAL - Activation Issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:42\u003c/var\u003e - \u003cvar data-var='time'\u003e09:08\u003c/var\u003e UTC"
},
{
"code": "0cxvspqvhscp",
"impact": "minor",
"message": "Our systems have recovered, and this is now resolved. We apologize for the inconvenience that this may have caused for you.",
"name": "2026-02-07 - AMER - WatchGuard Endpoint Security Dashboard Issue",
"timestamp": "Feb \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e16:14\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:41\u003c/var\u003e UTC"
},
{
"code": "4wbqc4y4pw3f",
"impact": "minor",
"message": "We are no longer experiencing alerts on token activation service and this incident is now resolved. The service is operating normally at this time.",
"name": "2026-02-03 - EMEA - Issues with token activation and management on Authpoint",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e - \u003cvar data-var='time'\u003e11:44\u003c/var\u003e UTC"
},
{
"code": "d9rr9x9gkk2x",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. The issue was caused by problems with our third-party provider. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-02-03 - GLOBAL - Issues with New Product Activations",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e05:57\u003c/var\u003e - \u003cvar data-var='time'\u003e08:13\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "l6pxs08p8wq6",
"impact": "minor",
"message": "We are no longer experiencing issues with WGC login and this incident is now resolved. The services are operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-01-30 - GLOBAL - WGC Login issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:31\u003c/var\u003e - \u003cvar data-var='time'\u003e20:25\u003c/var\u003e UTC"
},
{
"code": "sq9nl3jkt29g",
"impact": "minor",
"message": "We are no longer experiencing issues withe the new System Management UI and this incident is now resolved. The services are operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-01-29- GLOBAL - Panda System Management new UI not operational",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e07:41\u003c/var\u003e - \u003cvar data-var='time'\u003e10:47\u003c/var\u003e UTC"
},
{
"code": "k8nzgt279qmm",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-01-27 - GLOBAL- Login Issues for MFA \u0026 SAML SSO Users",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e03:05\u003c/var\u003e - \u003cvar data-var='time'\u003e04:22\u003c/var\u003e UTC"
},
{
"code": "yfc0lsd0txyv",
"impact": "minor",
"message": "We are no longer experiencing issues on ThreatSync and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.",
"name": "2026-01-26 - APAC - ThreatSync blocked items management and incident details inaccessible",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e15:46\u003c/var\u003e - \u003cvar data-var='time'\u003e16:37\u003c/var\u003e UTC"
},
{
"code": "c9w3dmfdgwbk",
"impact": "none",
"message": "On January 24 at 15:00 UTC, one of the background tasks responsible for delivering Microsoft 365 telemetry into our MDR service stopped running correctly, resulting in a partial degradation of monitoring. Built‑in Microsoft 365 alerts were not affected. Our engineering team resolved the issue on January 26 at 23:30 UTC, and normal monitoring has since been fully restored. This was a partial outage affecting only a portion of Microsoft 365 derived detections. \u003cbr\u003e\n \n\u003cb\u003eCurrent Status:\u003c/b\u003e\n\u003cbr\u003eMonitoring is fully restored.\n\u003cbr\u003eOnly a subset of detections was affected; native Microsoft 365 alerts remained unaffected. \n\u003cbr\u003eSOC teams have applied enhanced monitoring to ensure continued pipeline stability. \n\u003cbr\u003e\n\u003cbr\u003e\nNo customer action is required at this time. If we identify anything that requires your attention, we will notify you immediately. \u003cbr\u003e\n\n\u003cb\u003eNext Steps:\u003c/b\u003e\n\u003cbr\u003eWe are investigating options to backfill telemetry from the affected period \n\u003cbr\u003eAdditional safeguards are being evaluated to detect and prevent similar task interruptions in the future.",
"name": "2026-01-24 - AMER - Managed Services Update on M365 Monitoring Interruption",
"timestamp": "Jan \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e UTC"
},
{
"code": "89gllr05vfp2",
"impact": "minor",
"message": "FireCloud Health and Connectivity are now restored to normal operations. This is now resolved. We apologize for any inconvenience that this may have had on you.",
"name": "2026-01-22 - GLOBAL - FireCloud PoPs Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e14:15\u003c/var\u003e - \u003cvar data-var='time'\u003e20:39\u003c/var\u003e UTC"
},
{
"code": "cvmjkg148kpc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Endpoint Protection Platform Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e07:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e UTC"
},
{
"code": "t46t2x1xvc88",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. The issue was caused by problems with our third-party provider. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2026-01-20 - GLOBAL - Issues with New Product Activations",
"timestamp": "Jan \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:36\u003c/var\u003e - \u003cvar data-var='time'\u003e10:32\u003c/var\u003e UTC"
},
{
"code": "qsq9gmpblhxv",
"impact": "minor",
"message": "We are no longer experiencing problems on WatchGuard Cloud Operator Administration service and this incident is now resolved. The service system is operating normally at this time.",
"name": "2026-01-06 - GLOBAL- WatchGuard Cloud Operator Administration Issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e06:32\u003c/var\u003e - \u003cvar data-var='time'\u003e08:48\u003c/var\u003e UTC"
},
{
"code": "f73rbzzzr2zv",
"impact": "minor",
"message": "We are no longer experiencing reports of invalid proxy certificate expiration impacting FireCloud PoPs and this incident is now resolved. The FireCloud PoPs service is operating normally at this time.",
"name": "2026-01-05 - Global - Issue with Invalid Proxy Certificate Expiration",
"timestamp": "Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e04:31\u003c/var\u003e - \u003cvar data-var='time'\u003e07:41\u003c/var\u003e UTC"
},
{
"code": "d52r4qkh0lrj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] MSSP Device Activation Maintenance",
"timestamp": "Jan \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - Jan \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "cfpvmb4bkjwp",
"impact": "minor",
"message": "The issue has been resolved. We apologize for any inconvenience that this may have caused.",
"name": "2025-12-31 - EMEA - Issues with Non-PDF File Analysis",
"timestamp": "Dec \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e16:14\u003c/var\u003e - \u003cvar data-var='time'\u003e19:13\u003c/var\u003e UTC"
},
{
"code": "dfh5ht0m7zky",
"impact": "minor",
"message": "This is now resolved. We apologize for the impact that this may have had on you.",
"name": "2025-12-27 - Global - The zero-trust attestation service is experiencing delays",
"timestamp": "Dec \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e18:28\u003c/var\u003e - \u003cvar data-var='time'\u003e21:46\u003c/var\u003e UTC"
},
{
"code": "2jfbkqrk2y81",
"impact": "minor",
"message": "This is now resolved. We apologize for any inconvenience this may have caused.",
"name": "2025-12-22-Global- FireCloud Windows Connection Manager Upgrade Issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e01:40\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e18:17\u003c/var\u003e UTC"
},
{
"code": "cyqxpx004nnx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Panda Cloud Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e06:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:00\u003c/var\u003e UTC"
},
{
"code": "kndffhwpv7tr",
"impact": "minor",
"message": "We are no longer experiencing issues with Endpoint Security Console and this incident is now resolved. All services are now operating normally. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2025-12-10 - Global - Endpoint Security Administration and Console issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:33\u003c/var\u003e - \u003cvar data-var='time'\u003e11:27\u003c/var\u003e UTC"
},
{
"code": "52q977vzmdmf",
"impact": "minor",
"message": "We are no longer experiencing issues on the Device Monitor page and this incident is now resolved. The service is operating normally at this time.",
"name": "2025-12-02 - EMEA - WatchGuard Cloud Visibility issues in Device Monitor page",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e05:39\u003c/var\u003e UTC"
},
{
"code": "xwb33zfwd5wg",
"impact": "minor",
"message": "We are no longer experiencing alerts on WatchGuard Cloud Operator Administration service and this incident is now resolved. The service is operating normally at this time.",
"name": "2025-12-03 - AMER - WatchGuard Cloud Operator Administration Issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:58\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e UTC"
},
{
"code": "qvmct0jqmyy9",
"impact": "minor",
"message": "We are no longer experiencing alerts on Aether/Cytomic consoles service and this incident is now resolved. The service is operating normally at this time.",
"name": "2025-12-03 - GLOBAL - Degraded performance on the access to Aether/Cytomic consoles",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - \u003cvar data-var='time'\u003e10:33\u003c/var\u003e UTC"
},
{
"code": "8x72zs7f5lv6",
"impact": "none",
"message": "We are no longer experiencing alerts on the access to WESS console service and this incident is now resolved. The service is operating normally at this time.",
"name": "2025-12-03 - GLOBAL - Problem accessing WESS consoles",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e - \u003cvar data-var='time'\u003e09:42\u003c/var\u003e UTC"
},
{
"code": "31b436b4tpwh",
"impact": "minor",
"message": "We have successfully processed all the events not showing in the Endpoint consoles and this event is now resolved. All services are operating normally at this time. We sincerely apologize for any inconvenience this incident may have caused to you or your customers.",
"name": "2025-11-25 - GLOBAL - Events not showing in endpoint consoles",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:33\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:41\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "zt8p91qqypm5",
"impact": "minor",
"message": "This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:38\u003c/var\u003e UTC"
},
{
"code": "w0dwsb4czj4y",
"impact": "minor",
"message": "Our teams have successfully restored Firebox, Endpoint security, and Wi-Fi data into ThreatSync Core. We estimate Authpoint data will be fully restored by Friday, November 28th. For Managed Services customers, our normal MDR processes and SOC reviews occur as data is restored into ThreatSync Core. All systems remain fully operational, and all underlying security products continue to enforce protections as designed. Thank you for your continued patience and understanding.",
"name": "2025-11-17 - GLOBAL - ThreatSync Data Gap",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e21:48\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:51\u003c/var\u003e UTC"
},
{
"code": "xsn28jc8j2bp",
"impact": "major",
"message": "Our teams are still working diligently to resolve this issue, but this status page was inadvertently closed. Updates will be made in the status page titled: \"2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen\"",
"name": "2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen",
"timestamp": "Nov \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:19\u003c/var\u003e - \u003cvar data-var='time'\u003e15:39\u003c/var\u003e UTC"
},
{
"code": "lvbzdp2d16tl",
"impact": "minor",
"message": "We are no longer experiencing delay in ThreatSync Ingestion and this incident is now resolved. The product is operating normally at this time.",
"name": "2025-11-21 - EMEA - ThreatSync Ingestion Delay",
"timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:25\u003c/var\u003e - \u003cvar data-var='time'\u003e15:15\u003c/var\u003e UTC"
},
{
"code": "fwpqdxnl8f8q",
"impact": "minor",
"message": "We are no longer experiencing delay in ThreatSync Ingestion and this incident is now resolved. The product is operating normally at this time.",
"name": "2025-11-21 - AMER - ThreatSync Ingestion Delay",
"timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e05:17\u003c/var\u003e - \u003cvar data-var='time'\u003e11:13\u003c/var\u003e UTC"
},
{
"code": "8qpt97kkr8b0",
"impact": "minor",
"message": "We are no longer experiencing delay in ThreatSync Ingestion and this incident is now resolved. The product is operating normally at this time.",
"name": "2025-11-20 - APAC - ThreatSync Ingestion Delay",
"timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e04:45\u003c/var\u003e - \u003cvar data-var='time'\u003e07:29\u003c/var\u003e UTC"
},
{
"code": "kc7flqx9x30l",
"impact": "minor",
"message": "Our systems are fully recovered and normal operations are restored. We apologize for the impact that this may have had on you, and thank you for your patience. This is now resolved.",
"name": "2025-11-20 - EMEA - Firebox Visibility Issue",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e20:27\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e03:04\u003c/var\u003e UTC"
},
{
"code": "y51mqrc6vczb",
"impact": "minor",
"message": "We are no longer experiencing issues with Watchguard Cloud Directories and Domain services. All systems are currently operating normally. We apologize for any inconvenience this may have caused to you or your customers.",
"name": "2025-11-20 - EMEA - Issues with Directory and Domain Services",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e19:52\u003c/var\u003e - \u003cvar data-var='time'\u003e20:06\u003c/var\u003e UTC"
},
{
"code": "qnmcw5wlgwvm",
"impact": "none",
"message": "We identified and resolved a bug in our data pipeline that caused a temporary interruption in data processing. As a result, there is a gap in data between Friday, November 14th, 2025, at 19:00 UTC and Sunday, November 16th, 2025, at 12:00 UTC.\n\nOur team is actively working to replay and restore the missing data. All systems are now functioning normally, and we will provide updates as the replay progresses. \n\nFor Managed Services, only data for Firebox, ThreatSync+ NDR, and AuthPoint is affected. Detections for Endpoint were not affected.\n\nThank you for your patience and understanding.",
"name": "2025-11-17 - GLOBAL - ThreatSync Data Gap",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e22:34\u003c/var\u003e - \u003cvar data-var='time'\u003e22:34\u003c/var\u003e UTC"
},
{
"code": "7t8gvrqt6sjz",
"impact": "minor",
"message": "We are no longer experiencing reports of users unable to handle Password Security Configuration within our Watchguard Cloud Directories and Domain services. All systems are currently operating normally. We sincerely apologize for any inconvenience this incident may have caused to you or your customers.",
"name": "2025-11-07 - GLOBAL - User administration Issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e06:46\u003c/var\u003e - \u003cvar data-var='time'\u003e11:22\u003c/var\u003e UTC"
},
{
"code": "hv79qwqnrsdz",
"impact": "minor",
"message": "We are no longer experiencing delays, and the user administration service is functioning as expected. All systems are currently operating normally. We sincerely apologize for any inconvenience this incident may have caused to you or your customers.",
"name": "2025-11-04 - EMEA - AuthPoint User administration Issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e12:18\u003c/var\u003e - \u003cvar data-var='time'\u003e17:04\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "ddpz79gv4rly",
"impact": "minor",
"message": "This incident has been resolved. Cytomic and Aether are operating normally at this time. We apologize for any impact this may have had on you or your customers.",
"name": "2025-10-30 - GLOBAL - Cytomic and Aether Console not available",
"timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e10:46\u003c/var\u003e - \u003cvar data-var='time'\u003e11:59\u003c/var\u003e UTC"
},
{
"code": "hg8tbfg3d0xf",
"impact": "major",
"message": "All systems have returned to normal operation. We apologize for the impact that this may have had on your and/or your customers, and we thank you for your patience. This is now resolved.",
"name": "2025-10-29 - GLOBAL - Web UI Login \u0026 Firebox Visibility Dashboards issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e14:33\u003c/var\u003e - \u003cvar data-var='time'\u003e23:37\u003c/var\u003e UTC"
},
{
"code": "y5mgly3d44sm",
"impact": "minor",
"message": "We are no longer experiencing alerts on the DNSWatch Dashboard and Firebox registration services, and this incident is now resolved. The services are operating normally at this time.",
"name": "2025-10-20 - GLOBAL - DNSWatch Dashboard",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:52\u003c/var\u003e UTC"
},
{
"code": "1gb6trmrq3wp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] WatchGuard Cloud Emergency Maintenance - AMER Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "hwm8y5xf2535",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] WatchGuard Cloud Emergency Maintenance - EMEA Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e UTC"
},
{
"code": "12kvsgbrzb1l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] WatchGuard Cloud Emergency Maintenance - APAC Region",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e UTC"
},
{
"code": "ztthrpk6gklj",
"impact": "major",
"message": "We are no longer experiencing issues with Endpoint Security Console and Administration access and this incident is now resolved. All services are now operating normally. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2025-10-14 - Global - Endpoint Security Console and Administration issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:11\u003c/var\u003e - \u003cvar data-var='time'\u003e13:04\u003c/var\u003e UTC"
},
{
"code": "5kh9gm52nzfp",
"impact": "none",
"message": "We are no longer experiencing errors in WatchGuard cloud management UI and this incident is now resolved. An internal configuration change that was quickly reverted by our team, caused customers to experience issues with Web UI Login between 6:05 to 6:25 UTC. Web Login is now operating normally. Again, we apologize for any impact this may have had on you or your customers.",
"name": "2025-10-10 - GLOBAL - WGC Web UI Login Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e06:45\u003c/var\u003e - \u003cvar data-var='time'\u003e07:20\u003c/var\u003e UTC"
},
{
"code": "n4sjlbn3z9g5",
"impact": "major",
"message": "Our systems have returned to their normal operations. We apologize for the impact that this may have had on you or your customers. This is now resolved.",
"name": "2025-10-09 - AMER \u0026 EMEA - WGC Portal Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:31\u003c/var\u003e - \u003cvar data-var='time'\u003e20:22\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}