Snapshot 14928
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{
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{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "5h3sqcx7n2sq",
"impact": "major",
"message": "Apple Music - Adding Account Issue\n\nMessage:\n\nWe've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to sign in to your Apple Music account on Sonos until it’s resolved.",
"name": "Apple Music - Adding Account Issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e23:56\u003c/var\u003e UTC"
},
{
"code": "4cngmd7ph1j9",
"impact": "major",
"message": "Spotify - Adding Account Issue\n\nMessage:\n\nWe've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to sign in to your Spotify account on Sonos until it’s resolved.",
"name": "Spotify - Adding Account Issue",
"timestamp": "Sep \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e18:30\u003c/var\u003e UTC"
},
{
"code": "nmb203t3f952",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Alexa Setup Outage",
"timestamp": "Sep \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e15:38\u003c/var\u003e - \u003cvar data-var='time'\u003e17:02\u003c/var\u003e UTC"
},
{
"code": "d4zjcp8q60nz",
"impact": "major",
"message": "The incident has been resolved. Thank you for your patience.",
"name": "Alexa Voice Control - Add Account - Partial failure",
"timestamp": "Sep \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e19:26\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e19:11\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "ktkhwbf0f100",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Storytel - Browse Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:54\u003c/var\u003e - \u003cvar data-var='time'\u003e18:17\u003c/var\u003e UTC"
},
{
"code": "3vzzf40snws2",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Pandora - Playback Issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e04:01\u003c/var\u003e - \u003cvar data-var='time'\u003e05:07\u003c/var\u003e UTC"
},
{
"code": "5jgpn9bxv66g",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Deezer - Adding Account Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e18:15\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:23\u003c/var\u003e UTC"
},
{
"code": "bqnggkbkbkmp",
"impact": "maintenance",
"message": "This incident has been resolved.",
"name": "Amazon Music - Planned Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e21:58\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e17:26\u003c/var\u003e UTC"
},
{
"code": "bqs95qgc67w8",
"impact": "maintenance",
"message": "This incident has been resolved.",
"name": "Amazon Music - Planned Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:03\u003c/var\u003e - \u003cvar data-var='time'\u003e13:13\u003c/var\u003e UTC"
},
{
"code": "mpchgykn8bj3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Pandora - Playback Failure - Partial Playback Failures",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e22:11\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e03:18\u003c/var\u003e UTC"
},
{
"code": "hnw5nwkmyy5n",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Spotify - Playback issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:29\u003c/var\u003e - \u003cvar data-var='time'\u003e21:08\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "783n0qk2lxc5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Pandora - Adding Account Issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e - \u003cvar data-var='time'\u003e19:47\u003c/var\u003e UTC"
},
{
"code": "lq3w1j1ysgwz",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Spotify - Browse Issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e02:34\u003c/var\u003e - \u003cvar data-var='time'\u003e02:52\u003c/var\u003e UTC"
},
{
"code": "mvqgk9j7n4qq",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Spotify - Browse failure",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:41\u003c/var\u003e - \u003cvar data-var='time'\u003e18:53\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "cjd1gw4r58r4",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Apple Music - Browse Issues",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e23:15\u003c/var\u003e - May \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e01:48\u003c/var\u003e UTC"
},
{
"code": "333v845m7xft",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "CBC Radio \u0026 Music - Browse Failure - Full browse failure",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e16:43\u003c/var\u003e - \u003cvar data-var='time'\u003e18:16\u003c/var\u003e UTC"
},
{
"code": "kwgjrylj8zw6",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Alexa - voice control unresponsive",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e14:10\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e02:27\u003c/var\u003e UTC"
},
{
"code": "6dq4203mnxzr",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Sonos App - Unavailable in iOS/MAC App Stores",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:54\u003c/var\u003e - \u003cvar data-var='time'\u003e13:54\u003c/var\u003e UTC"
},
{
"code": "yknf39xsfttf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Spotify - Browse Issues",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:47\u003c/var\u003e - \u003cvar data-var='time'\u003e21:19\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "l6cm6q1cr77s",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Sonos Backgrounds - Unable to start playback",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e - \u003cvar data-var='time'\u003e16:28\u003c/var\u003e UTC"
},
{
"code": "bpyg7ds0tnsq",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Gaana - Adding Account Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e15:42\u003c/var\u003e - \u003cvar data-var='time'\u003e22:14\u003c/var\u003e UTC"
},
{
"code": "62n6bcd8yl8p",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Sveriges Radio - Playback issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e09:14\u003c/var\u003e - \u003cvar data-var='time'\u003e20:38\u003c/var\u003e UTC"
},
{
"code": "8dq3grkyysfp",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Deezer- Adding Account Issue",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:25\u003c/var\u003e - \u003cvar data-var='time'\u003e16:20\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "3rfddb599hgx",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "FIT Radio Workout Music - Playback issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e20:06\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e17:02\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "frhpgr0mkgzg",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Alexa Voice Control: unable to add Alexa account",
"timestamp": "Jan \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e18:22\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e17:44\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "kbf0hl25m6c7",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Alexa Voice Control - Functionality Issue/Delays",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e18:39\u003c/var\u003e - \u003cvar data-var='time'\u003e20:41\u003c/var\u003e UTC"
},
{
"code": "svkjnldh63lx",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Amazon Alexa - Functionality Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e14:36\u003c/var\u003e - \u003cvar data-var='time'\u003e16:04\u003c/var\u003e UTC"
},
{
"code": "ltc35clj3z5y",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Google Assistant - Functionality Issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e16:44\u003c/var\u003e - \u003cvar data-var='time'\u003e17:19\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "mnkssjc14nlz",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Spotify - Playback Issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:57\u003c/var\u003e - \u003cvar data-var='time'\u003e15:25\u003c/var\u003e UTC"
},
{
"code": "qy0fyvs0jl5p",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Alexa AWS October 20 Outage",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e16:36\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e16:17\u003c/var\u003e UTC"
},
{
"code": "s6kf77fknwp3",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Napster Browse Issues",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:47\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:50\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "tj37pj7m4wrz",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Pocket Casts - Adding Account Issue",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e14:48\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:14\u003c/var\u003e UTC"
},
{
"code": "gdsfmvwprdd3",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Sonos Services - You may experience issues when adding, initiating playback, or authenticating music services",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:01\u003c/var\u003e - \u003cvar data-var='time'\u003e12:10\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "f85ydznj57kx",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Pandora - Playback Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:50\u003c/var\u003e - \u003cvar data-var='time'\u003e21:31\u003c/var\u003e UTC"
},
{
"code": "17ml1c2cntt5",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Cloud Outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:48\u003c/var\u003e - \u003cvar data-var='time'\u003e10:57\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}