Snapshot 14939
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59+03:00",
"months": [
{
"incidents": [
{
"code": "ddt2yzvvwt5y",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming US database migration notice",
"timestamp": "Sep \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e EEST"
},
{
"code": "cbzryrltjny0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e01:18\u003c/var\u003e - \u003cvar data-var='time'\u003e09:20\u003c/var\u003e EEST"
},
{
"code": "x949zytks3bj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e23:46\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e01:08\u003c/var\u003e EEST"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "2615wf645ngr",
"impact": "none",
"message": "Between approximately 16:18 and 16:40 UTC on 26 Aug 2026, a subset of end users may have encountered intermittent errors or slowness while completing the verification flow. Our team identified the issue and applied a fix, after which the service recovered. The verification flow is now operating normally. We are continuing to monitor and will investigate to prevent recurrence.",
"name": "Retrospective Update - Intermittent errors in the verification flow",
"timestamp": "Aug \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e19:46\u003c/var\u003e - \u003cvar data-var='time'\u003e19:46\u003c/var\u003e EEST"
},
{
"code": "vtg715t7zkmr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming database migration notice",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EEST"
},
{
"code": "fr6wvgj6w39c",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Change in API and Verification URL",
"timestamp": "Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e EEST"
},
{
"code": "gw9gwfdpvhf5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming database migration notice",
"timestamp": "Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e EEST"
},
{
"code": "kq34fvb5jvwf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:33\u003c/var\u003e EEST"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "361d5vj7kcbt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Session URL Update",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e16:22\u003c/var\u003e EEST"
},
{
"code": "xf9p69h345b0",
"impact": "minor",
"message": "We have rolled back a failing component deployment that was causing elevated decision times. Following a monitoring period, all systems have returned to normal operation.\n\nWe apologize for any inconvenience this may have caused.",
"name": "Our service is experiencing issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e17:38\u003c/var\u003e EEST"
},
{
"code": "rkhmt7mh1dcj",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:59\u003c/var\u003e EEST"
},
{
"code": "b2wkcttk0z87",
"impact": "none",
"message": "Between 2026-07-20 14:50 UTC and 2026-07-20 16:30 UTC, an incident at a third-party provider caused degraded performance for the delivery of Watchlist Screening (PEP and Sanctions) webhooks.\n\nDuring this period, Watchlist Screening results could not be generated, and the corresponding webhook notifications were not delivered for a small subset of affected sessions.\n\nThis incident was isolated exclusively to the third-party provider; Veriff's core identity verification and decision-making capabilities were not impacted. The third-party service has since returned to normal operation and Watchlist Screening webhook delivery has resumed.\n\nAffected sessions can be reprocessed for the Watchlist Screening (PEP \u0026amp; Sanctions) check,\nafter which results will be available via webhook, the Public API, and Veriff Hub/ Station.",
"name": "Retrospective Update: Watchlist Screening Results",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:37\u003c/var\u003e - \u003cvar data-var='time'\u003e14:37\u003c/var\u003e EEST"
},
{
"code": "zrjt4wqxnsyt",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e23:39\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:43\u003c/var\u003e EEST"
},
{
"code": "vkkl1gcz49px",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:06\u003c/var\u003e - \u003cvar data-var='time'\u003e02:43\u003c/var\u003e EEST"
},
{
"code": "4r3pkqvl17wp",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e18:15\u003c/var\u003e - \u003cvar data-var='time'\u003e22:31\u003c/var\u003e EEST"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00+03:00",
"time_zone": "Tallinn"
},
{
"end_time": "2026-06-30T23:59:59+03:00",
"months": [
{
"incidents": [
{
"code": "zl3gq6htm9hy",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e19:32\u003c/var\u003e - \u003cvar data-var='time'\u003e20:21\u003c/var\u003e EEST"
},
{
"code": "glq5b088swz0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e18:22\u003c/var\u003e - \u003cvar data-var='time'\u003e18:40\u003c/var\u003e EEST"
},
{
"code": "vrxbj4yz3bnk",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] EU - Upcoming scheduled maintenance notice",
"timestamp": "Jun \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e EEST"
},
{
"code": "qvz6jwm8x6nc",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] EU - Upcoming scheduled maintenance notice",
"timestamp": "Jun \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e EEST"
},
{
"code": "6vbjrqjvynwd",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:39\u003c/var\u003e - \u003cvar data-var='time'\u003e21:59\u003c/var\u003e EEST"
},
{
"code": "92xk1ftc7s6x",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e18:26\u003c/var\u003e - \u003cvar data-var='time'\u003e19:15\u003c/var\u003e EEST"
},
{
"code": "3l1484zmw0k5",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e EEST"
},
{
"code": "32wb6r8yclnr",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Jun \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e05:06\u003c/var\u003e - \u003cvar data-var='time'\u003e13:19\u003c/var\u003e EEST"
},
{
"code": "vzcqmqm2hs4l",
"impact": "none",
"message": "Between 2026-06-11 11:10 and 2026-06-11 14:50, Auto Decision Time experienced degraded performance. \n\nThe issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.",
"name": "Retrospective Update",
"timestamp": "Jun \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e20:38\u003c/var\u003e - \u003cvar data-var='time'\u003e20:38\u003c/var\u003e EEST"
},
{
"code": "pbzw24yxsdcn",
"impact": "none",
"message": "Between 2026-06-08 16:15 and 2026-06-08 17:00 UTC, our API and Webhook services experienced degraded performance. \n\nThe issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.",
"name": "Retrospective Update",
"timestamp": "Jun \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e20:23\u003c/var\u003e - \u003cvar data-var='time'\u003e20:23\u003c/var\u003e EEST"
},
{
"code": "z3n3wxmkb1cz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e EEST"
},
{
"code": "lhkn1xy34b6t",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EEST"
},
{
"code": "cqzkctkcnfmq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Jun \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e EEST"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "fk0fbjm4fhjn",
"impact": "none",
"message": "Between 14:01:00 UTC and 14:15:00 UTC, the decision times experienced degraded performance. \n\nThe issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.",
"name": "Retrospective Update",
"timestamp": "May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e17:51\u003c/var\u003e - \u003cvar data-var='time'\u003e17:51\u003c/var\u003e EEST"
},
{
"code": "w5rtknrc63h6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "May \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e09:34\u003c/var\u003e EEST"
},
{
"code": "yvwzh1sw5g70",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] US - Emergency maintenance notice",
"timestamp": "May \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e EEST"
},
{
"code": "30hz0x22vrtq",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] US Database - Upcoming scheduled maintenance notice",
"timestamp": "May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EEST"
},
{
"code": "wrc1nmjwk596",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] EU Database - Upcoming scheduled maintenance notice",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EEST"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "0g2q4h4wpmr4",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:00\u003c/var\u003e EEST"
},
{
"code": "f48nkr313vlx",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:18\u003c/var\u003e - \u003cvar data-var='time'\u003e18:34\u003c/var\u003e EEST"
},
{
"code": "t820fh480c69",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e19:12\u003c/var\u003e - \u003cvar data-var='time'\u003e19:46\u003c/var\u003e EEST"
},
{
"code": "b5bj991g8601",
"impact": "minor",
"message": "We have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e15:16\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EEST"
},
{
"code": "fmtdzvrmtzxj",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e19:38\u003c/var\u003e - \u003cvar data-var='time'\u003e21:35\u003c/var\u003e EEST"
},
{
"code": "b32cj2p3tsxj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:04\u003c/var\u003e - \u003cvar data-var='time'\u003e12:32\u003c/var\u003e EEST"
},
{
"code": "804hqd32y6ds",
"impact": "none",
"message": "During 2026-04-16T17:04:34Z UTC - 2026-04-16T22:04:00Z UTC, POA service experienced degraded performance. \n\nThe issue was identified and resolved by our team before this notification was published. System metrics have returned to normal and all services are operational.",
"name": "Retrospective Update",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e05:57\u003c/var\u003e - \u003cvar data-var='time'\u003e05:57\u003c/var\u003e EEST"
},
{
"code": "3wdylxs5c7f3",
"impact": "minor",
"message": "Following a period of successful monitoring, we have confirmed that the issue is fully resolved. \n\nSystem metrics have returned to normal and all services are operational. \n\nThank you for your patience with us.",
"name": "Our service is experiencing issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e00:46\u003c/var\u003e - \u003cvar data-var='time'\u003e03:02\u003c/var\u003e EEST"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00+03:00",
"time_zone": "Tallinn"
},
{
"end_time": "2026-03-31T23:59:59+03:00",
"months": [
{
"incidents": [
{
"code": "t3p22dqvlh70",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EEST"
},
{
"code": "jjhvk9qnwhjp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e15:36\u003c/var\u003e EET"
},
{
"code": "tkn8bc01r25w",
"impact": "none",
"message": "We have identified and addressed an issue that caused elevated response times for verification decisions. All systems are now back to normal and operating at standard speeds.\nWe appreciate your patience and invite you to contact our support team if you have any questions.",
"name": "Our service is experiencing issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e14:00\u003c/var\u003e - \u003cvar data-var='time'\u003e14:00\u003c/var\u003e EET"
},
{
"code": "j2wn27wt8gjs",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e03:32\u003c/var\u003e - \u003cvar data-var='time'\u003e05:10\u003c/var\u003e EET"
},
{
"code": "j467fd35yybh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Mar \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e18:58\u003c/var\u003e - \u003cvar data-var='time'\u003e20:45\u003c/var\u003e EET"
},
{
"code": "25xtt9t2csvm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Mar \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e13:00\u003c/var\u003e EET"
},
{
"code": "vlzxdzsgngqw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EET"
},
{
"code": "nncjdpsvl0d1",
"impact": "major",
"message": "Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.\n\nSorry for the inconvenience!",
"name": "Monitoring",
"timestamp": "Mar \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:06\u003c/var\u003e EET"
},
{
"code": "rcvv52sybzjv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EET"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "0t4y50s3zgyt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e16:07\u003c/var\u003e - \u003cvar data-var='time'\u003e17:25\u003c/var\u003e EET"
},
{
"code": "tst7bnrtqksw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EET"
},
{
"code": "xkz5qmydqq69",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e04:09\u003c/var\u003e - \u003cvar data-var='time'\u003e05:33\u003c/var\u003e EET"
},
{
"code": "2d53tb0dkgq0",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e19:04\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:59\u003c/var\u003e EET"
},
{
"code": "8pjnf8jg4f8f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e EET"
},
{
"code": "nbvdp9q0bsjx",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e22:41\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e03:13\u003c/var\u003e EET"
},
{
"code": "cljtvrn3wyjx",
"impact": "minor",
"message": "Hello! The incident was resolved, we will work on retroactively sending the INE/CURP validation results to affected customers",
"name": "INE/CURP validation decision unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:25\u003c/var\u003e EET"
},
{
"code": "s64pc1xrzhp7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:30\u003c/var\u003e - \u003cvar data-var='time'\u003e13:30\u003c/var\u003e EET"
},
{
"code": "v42y2l1fvj1n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EET"
},
{
"code": "qfzq1l6v60kz",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:04\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e01:16\u003c/var\u003e EET"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "g50jg01bn58k",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Component downtime",
"timestamp": "Jan \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e03:40\u003c/var\u003e - \u003cvar data-var='time'\u003e04:56\u003c/var\u003e EET"
},
{
"code": "j74fvc6fskn0",
"impact": "minor",
"message": "Hello! \n\nWe want to inform you that the incident was successfully resolved, and the manual verification queue has stabilised. Decision times should return to normal from this point forward.\n\nWe bring our apologies for any inconvenience caused!",
"name": "Manual reviews delay",
"timestamp": "Jan \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:58\u003c/var\u003e - \u003cvar data-var='time'\u003e12:14\u003c/var\u003e EET"
},
{
"code": "xjf58ldl1jkd",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:04\u003c/var\u003e - \u003cvar data-var='time'\u003e17:37\u003c/var\u003e EET"
},
{
"code": "xd8my7ctbtmj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e22:39\u003c/var\u003e - \u003cvar data-var='time'\u003e23:08\u003c/var\u003e EET"
},
{
"code": "1ns9l5zbdp5c",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e20:50\u003c/var\u003e - \u003cvar data-var='time'\u003e22:05\u003c/var\u003e EET"
},
{
"code": "s998gs22qtnt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e12:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EET"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00+02:00",
"time_zone": "Tallinn"
},
{
"end_time": "2025-12-31T23:59:59+02:00",
"months": [
{
"incidents": [],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "736s3zqx23b6",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EET"
},
{
"code": "2yq77w4xztl9",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e EET"
},
{
"code": "lxbrr2plcf2l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Nov \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EET"
},
{
"code": "nf3jgm43f8mm",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e EET"
},
{
"code": "nvz8ds13w8fm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e18:20\u003c/var\u003e - \u003cvar data-var='time'\u003e18:49\u003c/var\u003e EET"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "2xf35hjfwrzx",
"impact": "minor",
"message": "We experienced a service disruption affecting the Self-Serve customers. During the 20-minute period, customers may have experienced delays or inability to process identity verification requests.\n\nThis incident has been resolved, and the root cause is identified.\nFor anything else, please contact us.\n\nSorry for the inconvenience!",
"name": "Service Disruption - Self-Serve Verification Platform",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e14:30\u003c/var\u003e - \u003cvar data-var='time'\u003e14:30\u003c/var\u003e EET"
},
{
"code": "d8ntpdgyktrp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated decision response times",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e20:25\u003c/var\u003e - \u003cvar data-var='time'\u003e22:50\u003c/var\u003e EET"
},
{
"code": "d47g1vhn5qyk",
"impact": "none",
"message": "We experienced a delay in our decision-making process, which in turn impacted the verification time for our product.",
"name": "Elevated decision response times",
"timestamp": "Oct \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e18:30\u003c/var\u003e - \u003cvar data-var='time'\u003e18:30\u003c/var\u003e EET"
},
{
"code": "14tbqhhw45ct",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Station currently unavailable",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:33\u003c/var\u003e - \u003cvar data-var='time'\u003e11:42\u003c/var\u003e EEST"
},
{
"code": "spx3zdlpjts2",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e EEST"
},
{
"code": "nl80xr513521",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Our service is experiencing issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e02:49\u003c/var\u003e - \u003cvar data-var='time'\u003e03:18\u003c/var\u003e EEST"
},
{
"code": "wtmr0d7gq3hh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming scheduled maintenance notice",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - \u003cvar data-var='time'\u003e10:30\u003c/var\u003e EEST"
},
{
"code": "575g7ggflk9m",
"impact": "minor",
"message": "Phew, it’s all good now! Everything is working smoothly once again. If anything still seems not working properly, please clear your browser cache and cookies for the Veriff page and try again. For anything else, please contact us.\n\nSorry for the inconvenience!",
"name": "Identified",
"timestamp": "Oct \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:30\u003c/var\u003e - \u003cvar data-var='time'\u003e17:34\u003c/var\u003e EEST"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00+03:00",
"time_zone": "Tallinn"
}
]
}