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New in Public Preview – PostgreSQL Support and TiDB Cloud Filesystem Start for Free TiDB’s Trust Hub Your trust is something we earn every day. We have the certifications and attestations to meet the unique compliance needs of highly regulated industries. SECURITY INCIDENT UPDATE Latest Updates We recently identified unauthorized access to some PingCAP cloud resources. Read what we know and the steps we recommend you take now. October 23, 2026 A Note from Our CEO on the PingCAP Security Incident A message to our customers and partners from our CEO. Read the Note → October 20, 2026 What to Do Now Two precautionary steps we recommend for all customers: replace your active TiDB Cloud management API keys, and be alert to targeted phishing. See the Steps → October 19, 2026 Security Incident Report What we know about the unauthorized access to PingCAP cloud resources, and how we will keep customers informed. Read the Report → Certifications and Attestations Our Commitment Your data security is our top priority. We have invested heavily in cutting-edge security technologies, rigorous privacy controls, and comprehensive compliance frameworks to ensure your data is protected at all times while enjoying our platform. Privacy We comply with our privacy obligations, including data minimization and purpose limitation to give you full control over how your data is used so to help you comply with relevant global privacy laws and meet your regulatory requirements. Learn More Security We implement advanced measures such as access controls, end-to-end encryption, multi-factor authentication, data governance, and continuous threat detection to protect your data and workloads from unauthorized access and cyber threats. Learn More Compliance Our compliance efforts meet a wide range of regulations and frameworks, such as GDPR and EU-US Data Privacy Framework, ensuring that your data is handled with the highest integrity. We conduct regular third-party audits against rigorous standards, including SOC 2 and PCI-DSS to earn trust from our customers all over the world. Learn More Resiliency PingCAP operates reliably at scale and empowers customers to choose global hosting locations (monthly uptime percentage of at least 99.99% for TiDB Cloud Dedicated clusters and 99.9% for TiDB Cloud Starter clusters). Customers can track PingCAP’s global uptime and subscribe to updates. Read more For us, trust isn’t just a priority — it’s the foundation of our relationship with every customer, partner, and employee. We understand that in today’s digital world, security and privacy are paramount. That’s why we invest heavily in cutting-edge technologies, maintain strict compliance with global standards, and ensure transparency at every step. Our mission is to provide you with the confidence that your data is safe with us, allowing you to focus on what matters most. Max Liu, Founder & CEO | PingCAP Trust Hub FAQ We’re here to answer your general, security, data privacy, and compliance questions. General FAQ Company FAQ Security FAQ Data Privacy FAQ Compliance FAQ