Snapshot 15098
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{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "kmq4mltg7q61",
"impact": "major",
"message": "This issue has been resolved.",
"name": "Degraded Performance: Cloud Provisioning Delays",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:04\u003c/var\u003e - \u003cvar data-var='time'\u003e16:03\u003c/var\u003e UTC"
},
{
"code": "xjzy86843t92",
"impact": "major",
"message": "The issue causing missing node-level metrics (CPU, memory, disk, thread pools) for recent time ranges in a subset of AutoOps regions has been fully resolved. Cluster health, shard, and deployment data were unaffected throughout, and no data was lost.",
"name": "AutoOps node metrics temporarily unavailable in some regions",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:50\u003c/var\u003e - \u003cvar data-var='time'\u003e16:31\u003c/var\u003e UTC"
},
{
"code": "mb67r384yh3t",
"impact": "major",
"message": "We have confirmed that Elastic Agents are no longer experiencing enrollment failures related to this issue. Corrected Fleet Server releases (9.5.4 / 9.4.6) have been available on Elastic Cloud Hosted and Elastic Cloud Enterprise stack packs since September 10, 2026, and all known affected deployments have confirmed recovery.\nIf you upgraded to an affected release before that time and have not yet applied the mitigation, guidance is available here: https://support.elastic.co/knowledge/bee1c75c.",
"name": "Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch output",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e20:44\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e10:30\u003c/var\u003e UTC"
},
{
"code": "0vbdrmpcyn1d",
"impact": "major",
"message": "The Elastic Support Portal remains available and steady - at this time, we are considering this incident resolved.",
"name": "Elastic Support Portal unavailable",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e13:17\u003c/var\u003e - \u003cvar data-var='time'\u003e15:38\u003c/var\u003e UTC"
},
{
"code": "h7hkkgyx5c9h",
"impact": "major",
"message": "The metrics ingestion delay in GCP us-east4 has been fully resolved. All queued data has been processed and metrics are now showing in the console in real time.",
"name": "Delayed Metrics in Cloud Console - GCP us-east4",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e23:21\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e07:45\u003c/var\u003e UTC"
},
{
"code": "8x024h1cdvpw",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Kibana access restored for UI-assigned Organization Owners on Hosted deployments",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:30\u003c/var\u003e - \u003cvar data-var='time'\u003e22:31\u003c/var\u003e UTC"
},
{
"code": "16zjhtxpmyq4",
"impact": "major",
"message": "From 21:50 to 23:42 UTC, we encountered elevated error rates for Anthropic Claude Haiku 4.5, OpenAI GPT-5.6, and Google Gemini 2.5 Flash with the Elastic Inference Service in EU regions. This issue has now been resolved.",
"name": "Elevated Error Rates for Specific Models Impacting Elastic Inference Service in EU Regions",
"timestamp": "Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e00:04\u003c/var\u003e - \u003cvar data-var='time'\u003e00:04\u003c/var\u003e UTC"
},
{
"code": "qshvm2cpz130",
"impact": "major",
"message": "This issue has been resolved.",
"name": "Issue impacting services running in GCP us-central1",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:18\u003c/var\u003e - \u003cvar data-var='time'\u003e20:05\u003c/var\u003e UTC"
},
{
"code": "l6zgdnvvg41j",
"impact": "major",
"message": "Elasticsearch 9.5.3 has been released and all customers currently running 9.5.0, 9.5.1 or 9.5.2 are advised to update to this new version as soon as possible.\n\nImpacted customers are advised to follow the workaround steps from https://github.com/elastic/elasticsearch/issues/158212 after the upgrade.",
"name": "Replication bug causing slow recoveries",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e08:16\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "pjw7bx7bctt4",
"impact": "major",
"message": "This is now resolved",
"name": "[RESOLVED - 2026-08-26] APM endpoints for serverless projects not available",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e17:11\u003c/var\u003e - \u003cvar data-var='time'\u003e18:33\u003c/var\u003e UTC"
},
{
"code": "6dqm0bmznbf0",
"impact": "minor",
"message": "This incident has been resolved. The root cause has been identified and addressed. Customer workloads were not impacted during this incident.",
"name": "Elevated Error Rates Affecting Managed OTLP",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e20:22\u003c/var\u003e - \u003cvar data-var='time'\u003e22:13\u003c/var\u003e UTC"
},
{
"code": "qcs4jty0rc8d",
"impact": "major",
"message": "Elasticsearch 9.5.2 has been released and contains the fix for this issue. Customers running 9.5.0 or 9.5.1 should upgrade to 9.5.2. At this time we are considering this issue resolved and will be providing no further updates.",
"name": "Elasticsearch 9.5.1: false-positive matches in certain boolean queries",
"timestamp": "Aug \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:22\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e17:09\u003c/var\u003e UTC"
},
{
"code": "4sz1hh4t3trt",
"impact": "major",
"message": "Azure's storage component issues in the eastus region have been resolved. Consequently, Serverless project creation times have returned to normal and are functioning as expected.",
"name": "Issue when creating Serverless projects in Azure eastus region",
"timestamp": "Aug \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e12:48\u003c/var\u003e - \u003cvar data-var='time'\u003e16:22\u003c/var\u003e UTC"
},
{
"code": "rwgd4sknzdcb",
"impact": "major",
"message": "The microsoft-multilingual-e5-large model has been retired from the Elastic Inference Service. Requests to this model now return an error.\n\nCustomers who wish to use this model with Elastic cloud must create a custom inference endpoint using their own API key. See our inference documentation for further details: https://www.elastic.co/docs/api/doc/elasticsearch/group/endpoint-inference",
"name": "Increased error rates for microsoft-multilingual-e5-large",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:32\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:40\u003c/var\u003e UTC"
},
{
"code": "9g96qk8lb64c",
"impact": "major",
"message": "We've resolved the issue affecting Serverless project creation and modifications. All systems are now operating normally.",
"name": "Serverless project creation delayed or failing",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e03:57\u003c/var\u003e - \u003cvar data-var='time'\u003e08:40\u003c/var\u003e UTC"
},
{
"code": "2w8qm3hz2z5z",
"impact": "major",
"message": "Elasticsearch 9.5.1 has been released and contains the fix for this issue. Customers running 9.5.0 should upgrade to 9.5.1. At this time we are considering this issue resolved and will be providing no further updates.",
"name": "Elasticsearch 9.5.0 contains a query-correctness defect",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e22:59\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e08:59\u003c/var\u003e UTC"
},
{
"code": "7txc3s7gq26n",
"impact": "major",
"message": "On 2026-08-06 between 0900 - 1200 UTC, customers in GCP asia-south1 may have experienced high latency when communicating with their Elasticsearch deployments during this window. The cause has been identified and mitigated.",
"name": "GCP asia-south1 high latency",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:41\u003c/var\u003e - \u003cvar data-var='time'\u003e17:41\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "184h56lkmllt",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Elastic Inference Service (EIS) Scheduled Infrastructure Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e22:00\u003c/var\u003e - \u003cvar data-var='time'\u003e23:30\u003c/var\u003e UTC"
},
{
"code": "9hw1v7rnpwcg",
"impact": "major",
"message": "Delivery delays have been resolved, MFA email delivery is fully functional for all customers.",
"name": "Elastic Cloud - Email MFA Delivery Delays (Gmail)",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e09:36\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:37\u003c/var\u003e UTC"
},
{
"code": "smjrp2sp71md",
"impact": "major",
"message": "All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.",
"name": "Metering issue with Elastic Cloud Hosted Deployments",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:24\u003c/var\u003e - Jul \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e23:14\u003c/var\u003e UTC"
},
{
"code": "cr0lf9nph7xh",
"impact": "major",
"message": "This incident was resolved on Jul 20 14:00 UTC, and was posted retroactively.",
"name": "AutoOps monitoring data not ingested for subset of deployments",
"timestamp": "Jul \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e13:45\u003c/var\u003e - \u003cvar data-var='time'\u003e14:21\u003c/var\u003e UTC"
},
{
"code": "43z1r2r3sthy",
"impact": "minor",
"message": "Resolved – This incident is resolved. Between Jul 18 02:40 UTC and Jul 20 14:00 UTC, a subset of Elastic Agents were unable to report metrics to AutoOps across all regions. The underlying issue has been corrected and data is flowing normally. Impacted deployments may notice some gaps in their AutoOps monitoring data during this timeframe.",
"name": "AutoOps monitoring data not ingested for subset of deployments",
"timestamp": "Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e02:45\u003c/var\u003e - \u003cvar data-var='time'\u003e02:45\u003c/var\u003e UTC"
},
{
"code": "08lsqr8g12rx",
"impact": "major",
"message": "This incident has been resolved",
"name": "Cloud Console Deployment Errors",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e00:15\u003c/var\u003e - \u003cvar data-var='time'\u003e01:12\u003c/var\u003e UTC"
},
{
"code": "rbgpmvwf35ky",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elastic Cloud authentication issues using Microsoft login credentials",
"timestamp": "Jul \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:15\u003c/var\u003e - \u003cvar data-var='time'\u003e12:19\u003c/var\u003e UTC"
},
{
"code": "v4fskjq7g8y6",
"impact": "minor",
"message": "The incident impacting a subset of customers with EIS in EMEA regions has been resolved. Services have been fully restored and the team has confirmed stability.",
"name": "Regional outage - Elastic Inference Service (EIS)",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e00:54\u003c/var\u003e - \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "ktdtzqfbml4c",
"impact": "major",
"message": "The issue affecting EIS for Elastic Cloud customers with projects or deployments on GCP and Azure in EMEA regions has been resolved.",
"name": "Partial outage - Elastic Inference Service (EIS)",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e22:43\u003c/var\u003e - \u003cvar data-var='time'\u003e23:05\u003c/var\u003e UTC"
},
{
"code": "76typzgvmp2x",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Elastic Inference Service (EIS) Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e21:00\u003c/var\u003e - \u003cvar data-var='time'\u003e22:00\u003c/var\u003e UTC"
},
{
"code": "m00rqvz4d74q",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "Internal Monitoring Data Delay",
"timestamp": "Jul \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e15:39\u003c/var\u003e - \u003cvar data-var='time'\u003e20:23\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "vjqk6w7mv7tz",
"impact": "minor",
"message": "This issue has been resolved.",
"name": "Issues delivering static assets to products",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:32\u003c/var\u003e - \u003cvar data-var='time'\u003e16:58\u003c/var\u003e UTC"
},
{
"code": "yqg5f4m0wtx1",
"impact": "major",
"message": "This issue has been resolved.",
"name": "Issues with creating/updating Deployments in several regions",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e15:52\u003c/var\u003e - \u003cvar data-var='time'\u003e17:35\u003c/var\u003e UTC"
},
{
"code": "7njpqljbf05v",
"impact": "major",
"message": "This issue is resolved.",
"name": "Ingestion issues for Managed OTLP and Managed Intake Service endpoints in the Azure Australia East region",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e22:54\u003c/var\u003e - Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e00:59\u003c/var\u003e UTC"
},
{
"code": "tqhprzllw8yj",
"impact": "major",
"message": "We have identified the root cause and mitigated the issue. Users should now be able to log in to Kibana via the \"Log in with Elastic Cloud\" button.",
"name": "Issue with Kibana authentication flow",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:57\u003c/var\u003e - \u003cvar data-var='time'\u003e11:36\u003c/var\u003e UTC"
},
{
"code": "7sdtjsffknmh",
"impact": "major",
"message": "This issue has been resolved.",
"name": "Intermittent Elastic Cloud Serverless Availability Issues in AWS us-east-1",
"timestamp": "Jun \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e17:31\u003c/var\u003e - \u003cvar data-var='time'\u003e19:13\u003c/var\u003e UTC"
},
{
"code": "trgxczx5qx9m",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Customers may see delays with creating Azure serverless projects",
"timestamp": "Jun \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e01:51\u003c/var\u003e - \u003cvar data-var='time'\u003e09:20\u003c/var\u003e UTC"
},
{
"code": "5rgks9fvfcd1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Missing Metrics in Cloud Console - Azure North Europe",
"timestamp": "Jun \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e13:25\u003c/var\u003e - \u003cvar data-var='time'\u003e19:50\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "8htnrfnbyph2",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Upstream Azure Outage Causing Service Degradation",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e06:32\u003c/var\u003e - May \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e21:33\u003c/var\u003e UTC"
},
{
"code": "jgvjg081vh4w",
"impact": "major",
"message": "This issue has been resolved.",
"name": "Issue creating new projects in AWS ap-southeast-2",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:36\u003c/var\u003e UTC"
},
{
"code": "69zj4jbpv8ft",
"impact": "none",
"message": "The permanent resolution has been implemented, thus concluding our resolution actions. This incident is resolved.",
"name": "AutoOps Login Issues for New Customers",
"timestamp": "May \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e15:29\u003c/var\u003e - May \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e13:06\u003c/var\u003e UTC"
},
{
"code": "q53r3k5h19gt",
"impact": "major",
"message": "Some users experienced missing metrics visualizations in the Cloud console due to a disruption in metric data ingestion affecting deployments in the Azure Southeast Asia region. We have already stabilized the situation.",
"name": "Missing Metrics in Cloud Console - Azure Southeast Asia",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e21:35\u003c/var\u003e - \u003cvar data-var='time'\u003e21:35\u003c/var\u003e UTC"
},
{
"code": "815sxv4670by",
"impact": "major",
"message": "The system has recovered and functionality has returned to normal.",
"name": "Missing Metrics in Cloud Console - Azure North Europe",
"timestamp": "May \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e21:42\u003c/var\u003e - \u003cvar data-var='time'\u003e22:26\u003c/var\u003e UTC"
},
{
"code": "wkk8jfdb0yt0",
"impact": "major",
"message": "Synthetics browser monitors running in Europe-Germany region (GCP europe-west3) for some of the users were experiencing delayed executions results and some of them being stopped. The issue affected both Elastic Cloud Hosted and Elastic Cloud Serverless in that region and other regions were not impacted.",
"name": "Delayed Execution For Synthetic Monitors in Europe Germany",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e04:54\u003c/var\u003e - \u003cvar data-var='time'\u003e04:54\u003c/var\u003e UTC"
},
{
"code": "ck9d36whxplq",
"impact": "major",
"message": "We have confirmed no further impact from this incident, and are now considering this issue resolved. Thank you for your patience.",
"name": "Temporarily unavailability of Serverless Projects Functionality",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:11\u003c/var\u003e UTC"
},
{
"code": "2r49hmpcjnvj",
"impact": "major",
"message": "This issue is now resolved. Email delivery has been successful with no monitored issues.",
"name": "Issues with Email Alerts",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e18:10\u003c/var\u003e - May \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e01:01\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "jqjz5d495q3z",
"impact": "major",
"message": "This issue has now been resolved.",
"name": "Delayed AutoOps Metrics in AWS us-east-1",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e21:46\u003c/var\u003e - \u003cvar data-var='time'\u003e22:36\u003c/var\u003e UTC"
},
{
"code": "035yxcwm16ng",
"impact": "major",
"message": "The system has recovered and functionality has returned to normal.",
"name": "Missing Metrics in Cloud Console — US East (us-east-1)",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e14:46\u003c/var\u003e - \u003cvar data-var='time'\u003e18:40\u003c/var\u003e UTC"
},
{
"code": "89bbb67c1mk9",
"impact": "major",
"message": "The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.",
"name": "Elevated Error Rates and Latency — EU West Region",
"timestamp": "Apr \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:49\u003c/var\u003e - \u003cvar data-var='time'\u003e12:40\u003c/var\u003e UTC"
},
{
"code": "17x5dhr1r0pw",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Upcoming geoip.elastic.co storage backend migration",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:14\u003c/var\u003e UTC"
},
{
"code": "4x9fd7f774sz",
"impact": "major",
"message": "An incident with an upstream service provider has been resolved, and access to the model is now restored.",
"name": "EIS elevated 5xx error rates for model google-gemini-embedding-001",
"timestamp": "Apr \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e06:37\u003c/var\u003e - \u003cvar data-var='time'\u003e10:41\u003c/var\u003e UTC"
},
{
"code": "h1rqqb2kvmqz",
"impact": "major",
"message": "We have successfully deployed a fix for the PrivateLink hostname issue to the User Console. Customers who experienced incorrect PrivateLink URLs or connectivity issues with their deployments should now see correct hostnames. We apologize for the inconvenience.",
"name": "Privatelink hostnames reported by API are incorrect",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e20:46\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e19:54\u003c/var\u003e UTC"
},
{
"code": "9cyhyvbcs6pn",
"impact": "major",
"message": "We have confirmed no further impact from this incident, and are now marking it as resolved.",
"name": "Connection issue to Kibana via the Cloud UI SSO",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e15:37\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e UTC"
},
{
"code": "59jkqrw03vn5",
"impact": "major",
"message": "Issue has been fixed and there should be no more customer impact",
"name": "Synthetics service may not run on schedule (us-east-4)",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e17:58\u003c/var\u003e - \u003cvar data-var='time'\u003e20:43\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "n2nvy8qj204m",
"impact": "major",
"message": "Endpoints are operating normally",
"name": "Elevated error rates for Claude Sonnet 4.5 EIS inference endpoints",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e18:46\u003c/var\u003e - \u003cvar data-var='time'\u003e19:57\u003c/var\u003e UTC"
},
{
"code": "1q9m81gy7jc2",
"impact": "major",
"message": "AutoOps is back to full functionality in the AWS us-east-1 region and the incident has been resolved.",
"name": "AutoOps deployments marked as Inactive in AWS us-east-1 region",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e04:33\u003c/var\u003e - \u003cvar data-var='time'\u003e07:23\u003c/var\u003e UTC"
},
{
"code": "0cp9kfb3klbt",
"impact": "major",
"message": "This issue is resolved. Customers are now able to create new Serverless projects in the GCP europe-west3 region",
"name": "Issue creating new projects in GCP europe-west3",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e10:51\u003c/var\u003e - \u003cvar data-var='time'\u003e17:42\u003c/var\u003e UTC"
},
{
"code": "0dh42yyc0mng",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "GCP us-central1 hosting problems",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:32\u003c/var\u003e - \u003cvar data-var='time'\u003e20:29\u003c/var\u003e UTC"
},
{
"code": "nz69r5rdj37l",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Production Database Maintenance",
"timestamp": "Mar \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:50\u003c/var\u003e UTC"
},
{
"code": "hw9jszl5379g",
"impact": "major",
"message": "Update — Incident ongoing. AWS Bahrain (me-south-1) has been removed from new deployment selection on cloud.elastic.co. Existing deployments remain inaccessible due to the AWS infrastructure disruption, with no recovery timeline provided by AWS.\n\nAssume the region is unavailable for the foreseeable future.\n\nFor assistance, please open a case in our Support portal (https://support.elastic.co) or email [email protected].",
"name": "Connectivity disruption for AWS Bahrain (me-south-1)",
"timestamp": "Mar \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e06:23\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "08t9f30jw6ss",
"impact": "major",
"message": "This incident is resolved.",
"name": "fleet-server rejecting new incoming connections",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e11:29\u003c/var\u003e - \u003cvar data-var='time'\u003e17:07\u003c/var\u003e UTC"
},
{
"code": "j6f4ltqpvnxq",
"impact": "major",
"message": "404 errors have been resolved on the elastic.co webpage.",
"name": "Intermittent 404s when accessing elastic.co webpage",
"timestamp": "Feb \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:33\u003c/var\u003e - \u003cvar data-var='time'\u003e14:38\u003c/var\u003e UTC"
},
{
"code": "y3qq8kh0vvl8",
"impact": "major",
"message": "This issue is now resolved.",
"name": "Issues provisioning new Elastic Cloud Hosted capacity in Azure regions",
"timestamp": "Feb \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e17:56\u003c/var\u003e - \u003cvar data-var='time'\u003e19:12\u003c/var\u003e UTC"
},
{
"code": "qtbd118drccd",
"impact": "major",
"message": "We have identified and fixed an issue on the billing usage pages that resulted in the pages showing incorrect billing totals. There should be no more customer impact.",
"name": "Old Clusters Appearing on Billing Usage Page",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e18:21\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e00:46\u003c/var\u003e UTC"
},
{
"code": "hb9k6j5lgn4y",
"impact": "major",
"message": "This issue has been resolved, and BYOK deployment creation has been confirmed as fully functional.",
"name": "Degradation with BYOK deployment creation in Azure regions",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e18:35\u003c/var\u003e - \u003cvar data-var='time'\u003e22:51\u003c/var\u003e UTC"
},
{
"code": "lkrc8pnst4g4",
"impact": "major",
"message": "We have completed our work to restore access to`openai-gpt-oss-120b` model in EIS.",
"name": "Degradation in the `openai-gpt-oss-120b` model in EIS",
"timestamp": "Feb \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e16:53\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:22\u003c/var\u003e UTC"
},
{
"code": "w5n3czjfgsh5",
"impact": "major",
"message": "The issues affecting Elastic Cloud Serverless project creation in the AWS us-east-1 region have been resolved. Our engineering team identified a DNS configuration error as the root cause; once the records were corrected and propagated, service functionality returned to normal. All systems are now operating as expected, and customers should no longer experience delays or errors when creating new projects. We appreciate your patience while we worked to clear this up.",
"name": "Issue creating new projects in AWS us-east-1",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e01:56\u003c/var\u003e - \u003cvar data-var='time'\u003e04:22\u003c/var\u003e UTC"
},
{
"code": "4vffj8qqv0w3",
"impact": "major",
"message": "The incidents affecting us have been resolved on Azure's side. All Elastic services are fully operational and no further impact was observed during the past 4 hours. Hence, we mark this incident as resolved.",
"name": "Upstream cloud provider incident impacting Project Creation/Deployments",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e23:01\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e10:42\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "rr6xq11pgm66",
"impact": "major",
"message": "We have completed our work to restore service to Elastic Cloud email and MFA services. The upstream third-party incident that was affecting account verification and MFA emails has been resolved, and all systems are now operating normally. We have confirmed that email delivery has returned to expected levels.",
"name": "Elastic Cloud account verification and MFA emails may be delayed",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e01:10\u003c/var\u003e - \u003cvar data-var='time'\u003e07:31\u003c/var\u003e UTC"
},
{
"code": "5g4bh6q42ccc",
"impact": "major",
"message": "The incident has been resolved.",
"name": "AutoOps incident in ECH GCP US Central",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e00:37\u003c/var\u003e - \u003cvar data-var='time'\u003e03:51\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "h25w8lvrw7k0",
"impact": "major",
"message": "The system is operational.",
"name": "AutoOps Outage in GCP us-central-1",
"timestamp": "Dec \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e08:37\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e03:17\u003c/var\u003e UTC"
},
{
"code": "cd0zfzw0kpn2",
"impact": "major",
"message": "The system is operational.",
"name": "AutoOps Partial Outage in GCP us-central-1",
"timestamp": "Dec \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e03:29\u003c/var\u003e - \u003cvar data-var='time'\u003e05:29\u003c/var\u003e UTC"
},
{
"code": "n2mrxd4wzkbj",
"impact": "critical",
"message": "Our teams have resolved an issue with the mail system, which caused delays for emails being sent for customers such as password reset requests, receiving billing invoices and adding users to organisations.",
"name": "Email delays impacting some customers",
"timestamp": "Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:10\u003c/var\u003e - \u003cvar data-var='time'\u003e12:49\u003c/var\u003e UTC"
},
{
"code": "nzqq56ds0hbh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Recently Completed Docker Registry Maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e18:50\u003c/var\u003e UTC"
},
{
"code": "xbv0zd3jh2h7",
"impact": "major",
"message": "The fix is working as expected. This issue is resolved",
"name": "AutoOps button disabled for some deployments created after December 3",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:50\u003c/var\u003e - \u003cvar data-var='time'\u003e20:23\u003c/var\u003e UTC"
},
{
"code": "25z6ldvrr78n",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Container registry (docker.elastic.co) maintenance",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e UTC"
},
{
"code": "6qm5pn4494bs",
"impact": "major",
"message": "This incident is now resolved as the backlog of emails has been cleared.",
"name": "System emails may not be delivered",
"timestamp": "Dec \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e20:29\u003c/var\u003e - \u003cvar data-var='time'\u003e22:31\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "w5yqfr4x8lmf",
"impact": "major",
"message": "The fix is working as expected. This issue is resolved",
"name": "Azure — Serverless projects",
"timestamp": "Nov \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e22:42\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:25\u003c/var\u003e UTC"
},
{
"code": "cgld8zm0ddcd",
"impact": "major",
"message": "Ingestion rates are normal, the incident is resolved",
"name": "Managed OTLP Endpoint \u0026 Managed Intake Service ingestion issues on GCP us-central1",
"timestamp": "Nov \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e04:52\u003c/var\u003e - \u003cvar data-var='time'\u003e06:09\u003c/var\u003e UTC"
},
{
"code": "vcpdwxxjstb1",
"impact": "major",
"message": "The situation has been resolved.",
"name": "Intermittent 404s/500s on elastic.co",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:46\u003c/var\u003e - \u003cvar data-var='time'\u003e18:35\u003c/var\u003e UTC"
},
{
"code": "m23vx1g6kw5t",
"impact": "major",
"message": "The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely.",
"name": "Issue applying plans in Elastic Cloud Hosted",
"timestamp": "Nov \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e21:12\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e00:52\u003c/var\u003e UTC"
},
{
"code": "xbypd225mxfb",
"impact": "major",
"message": "The issue affecting the creation of new Serverless projects has been fully resolved. The service is functioning normally, and no further impact is expected.",
"name": "Delays creating new Serverless projects in GCP us-central1",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e06:20\u003c/var\u003e - \u003cvar data-var='time'\u003e07:11\u003c/var\u003e UTC"
},
{
"code": "pwc3mhx05wgw",
"impact": "major",
"message": "This issue has been resolved, and system operations returned to normal.",
"name": "Incident Impacting Serverless Regions for Synthetics",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e20:47\u003c/var\u003e - \u003cvar data-var='time'\u003e22:38\u003c/var\u003e UTC"
},
{
"code": "g5ktwwkj3hgv",
"impact": "minor",
"message": "We can confirm no connectivity or latency issues in the last 60 minutes. We consider this resolved.",
"name": "Monitoring Network Conditions - AWS us-east-1",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e16:44\u003c/var\u003e - \u003cvar data-var='time'\u003e17:34\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "7823lsmk529c",
"impact": "major",
"message": "We are currently investigating an issue with Azure impacting some of our services, specifically Managed OTLP and MIS.",
"name": "Azure degradation impacting some services",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:59\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e01:19\u003c/var\u003e UTC"
},
{
"code": "k5gcjs780gkc",
"impact": "major",
"message": "This issue has been resolved.",
"name": "Delay in deployment creation in AWS us-east-1",
"timestamp": "Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e11:22\u003c/var\u003e - \u003cvar data-var='time'\u003e12:44\u003c/var\u003e UTC"
},
{
"code": "8dcqbw33spv7",
"impact": "major",
"message": "The issue has been fully resolved.",
"name": "Deployment metrics display issues in GCP us-central1",
"timestamp": "Oct \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e09:46\u003c/var\u003e - \u003cvar data-var='time'\u003e12:11\u003c/var\u003e UTC"
},
{
"code": "5ld0vqwkr1ch",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Project and Deployment creation issues on Elastic Cloud",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e08:38\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e01:33\u003c/var\u003e UTC"
},
{
"code": "p3sp2vv4gjtf",
"impact": "none",
"message": "Elastic Inference Service was unavailable due to a configuration issue from October 15 19:00 UTC to 20:00 UTC. As a result, inference requests for the Elastic Managed LLM were failing. Our engineers have corrected the configuration issue.",
"name": "Elastic Inference Service unavailable",
"timestamp": "Oct \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e19:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:00\u003c/var\u003e UTC"
},
{
"code": "w30kl7qcsk73",
"impact": "major",
"message": "A fix for this issue has been deployed and it is again possible to create BYOK (Bring-your-own-KEy) deployments in our GCP regions",
"name": "BYOK deployment creation errors in GCP",
"timestamp": "Oct \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - \u003cvar data-var='time'\u003e22:45\u003c/var\u003e UTC"
},
{
"code": "fmtwssp15dpn",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Increased latency in authentication requests to Elastic Cloud Console",
"timestamp": "Oct \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:42\u003c/var\u003e - \u003cvar data-var='time'\u003e23:58\u003c/var\u003e UTC"
},
{
"code": "4v1p446sf6v3",
"impact": "major",
"message": "This incident is now resolved. All functionality has been returned to normal and we have seen no service degradation since mitigating the incident.",
"name": "Hosted Deployment Management Page Issues",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:31\u003c/var\u003e - \u003cvar data-var='time'\u003e15:48\u003c/var\u003e UTC"
},
{
"code": "j4klwfyknsxq",
"impact": "major",
"message": "We have completed our work to restore service to Hosted deployment creation in AWS EU West 1.",
"name": "Deployment creation failing in AWS EU West 1",
"timestamp": "Oct \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:51\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}