Snapshot 15128
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "bvpjw75t9kbg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Image Face Training Degraded",
"timestamp": "Sep \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e16:05\u003c/var\u003e - \u003cvar data-var='time'\u003e19:53\u003c/var\u003e UTC"
},
{
"code": "hxdwzhh9kx6x",
"impact": "minor",
"message": "This incident is now resolved.",
"name": "Conversations using Gemma-4 are experiencing delays",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e17:58\u003c/var\u003e - \u003cvar data-var='time'\u003e19:02\u003c/var\u003e UTC"
},
{
"code": "cf56v9kqps2s",
"impact": "none",
"message": "Charlie builder is back working as expected. This issue is resolved.",
"name": "Charlie Builder Maintenance for 10 Minutes",
"timestamp": "Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:29\u003c/var\u003e - \u003cvar data-var='time'\u003e17:36\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "6ydv4bzxtq9z",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Elevated Errors Rate in Face Training Pipeline",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e13:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:09\u003c/var\u003e UTC"
},
{
"code": "y8b5pvlpztx2",
"impact": "major",
"message": "When one of our GPU providers performed maintenance, we asked to migrate traffic to a different cluster beforehand to avoid disruptions. During the migration back, the provider encountered an issue that led to some conversations experiencing an elevated startup time.",
"name": "Elevated start up times for some conversations",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e08:46\u003c/var\u003e - \u003cvar data-var='time'\u003e08:46\u003c/var\u003e UTC"
},
{
"code": "gtmxmz1866t7",
"impact": "minor",
"message": "Cartesia has fully restored service, and conversations using Cartesia TTS are responding normally.",
"name": "Intermittent Response Issues with Cartesia TTS",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e21:41\u003c/var\u003e - \u003cvar data-var='time'\u003e21:56\u003c/var\u003e UTC"
},
{
"code": "kb3prkhwxlmw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Custom Replica Creations failing due to upstream Infra Provider Issue",
"timestamp": "Aug \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:09\u003c/var\u003e - \u003cvar data-var='time'\u003e12:24\u003c/var\u003e UTC"
},
{
"code": "9s2dtkwgc3x5",
"impact": "minor",
"message": "All conversations are starting normally.",
"name": "Some Conversations Failing to Start",
"timestamp": "Aug \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:27\u003c/var\u003e - \u003cvar data-var='time'\u003e18:54\u003c/var\u003e UTC"
},
{
"code": "yz22fggzx4w0",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Cartesia Incident",
"timestamp": "Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e01:40\u003c/var\u003e - \u003cvar data-var='time'\u003e01:59\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "06p518zvj1dz",
"impact": "minor",
"message": "Conversation latency for the Gemma 4 model has returned to normal, and all traffic has been routed.",
"name": "Increased conversation latency using the Gemma 4 model",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e19:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:02\u003c/var\u003e UTC"
},
{
"code": "9xggcnr5zn0b",
"impact": "major",
"message": "Cartesia has restored service, and conversations configured to use Cartesia for TTS are starting successfully again.",
"name": "Some conversations are fail to start",
"timestamp": "Jul \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e22:14\u003c/var\u003e - \u003cvar data-var='time'\u003e22:29\u003c/var\u003e UTC"
},
{
"code": "j3m7d8zqlmz9",
"impact": "major",
"message": "Conversation creation temporarily failed for approximately 10 minutes. The issue has been resolved, and conversation creation is operating normally.",
"name": "Some conversations are unable to start",
"timestamp": "Jul \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e23:10\u003c/var\u003e - \u003cvar data-var='time'\u003e23:10\u003c/var\u003e UTC"
},
{
"code": "6wcjr4jphmgp",
"impact": "minor",
"message": "Uncovered and rolled back related change - OSS LLM (tavus-oss) traffic is healthy again.",
"name": "OSS LLM (tavus-oss) elevated latency",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e17:00\u003c/var\u003e - \u003cvar data-var='time'\u003e19:30\u003c/var\u003e UTC"
},
{
"code": "kj9j6860h16r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delaying Joining on Google Meet Invites",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e21:49\u003c/var\u003e - \u003cvar data-var='time'\u003e22:47\u003c/var\u003e UTC"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "mg37sw26yt5n",
"impact": "minor",
"message": "A fix has been deployed and this incident is now resolved. A very limited subset of conversations using newly trained replicas were affected by join failures. We identified the root cause and do not expect any further impact.",
"name": "Replica Join Failures for New Replicas",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:22\u003c/var\u003e - \u003cvar data-var='time'\u003e15:11\u003c/var\u003e UTC"
},
{
"code": "f3g7svh5lfz2",
"impact": "minor",
"message": "This issue has been resolved, and all existing replica trainings and video generations are now processing as expected. Our team is continuing to monitor all runs.",
"name": "Async video generation and replica training are processing slower than expected",
"timestamp": "Jun \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e05:24\u003c/var\u003e - \u003cvar data-var='time'\u003e05:38\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "114sd0t5jdb1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some conversations not starting",
"timestamp": "May \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:27\u003c/var\u003e - \u003cvar data-var='time'\u003e12:54\u003c/var\u003e UTC"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "41q2j55l8d6t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Degraded Performance Across Multiple Services",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e15:29\u003c/var\u003e - \u003cvar data-var='time'\u003e20:43\u003c/var\u003e UTC"
},
{
"code": "qb8mbw94ldws",
"impact": "minor",
"message": "The incident has been resolved, and Raven is now working as expected.",
"name": "Increased error rates with perception models",
"timestamp": "Apr \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e15:21\u003c/var\u003e - \u003cvar data-var='time'\u003e20:29\u003c/var\u003e UTC"
},
{
"code": "4hq71vbbfd03",
"impact": "none",
"message": "Cloudflare has implemented a fix and downstream services are returning to normal service",
"name": "Intermittent Call Connection Issues",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:05\u003c/var\u003e - \u003cvar data-var='time'\u003e19:50\u003c/var\u003e UTC"
},
{
"code": "p6wv9w31lb6s",
"impact": "minor",
"message": "This has been resolved.",
"name": "Replica takes longer to join in some conversations",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:38\u003c/var\u003e - \u003cvar data-var='time'\u003e13:14\u003c/var\u003e UTC"
},
{
"code": "8vrlcmzfq36w",
"impact": "major",
"message": "This incident has been resolved",
"name": "Elevated Error Rate When Joining Conversations",
"timestamp": "Apr \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e15:42\u003c/var\u003e - \u003cvar data-var='time'\u003e15:57\u003c/var\u003e UTC"
},
{
"code": "cd5c1390mzwn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Conversations not properly initiating",
"timestamp": "Apr \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e22:36\u003c/var\u003e - \u003cvar data-var='time'\u003e22:56\u003c/var\u003e UTC"
},
{
"code": "sqj9fkdm7tnb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some conversations slow to boot",
"timestamp": "Apr \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e05:03\u003c/var\u003e - \u003cvar data-var='time'\u003e05:32\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "0sp6sfrn6r03",
"impact": "critical",
"message": "We experienced a brief disruption due to a configuration change that impacted conversation routing, causing some conversations to stall or take longer to start. The issue has been resolved and all systems are now operating normally.",
"name": "Some conversations not initiating",
"timestamp": "Mar \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e21:22\u003c/var\u003e - \u003cvar data-var='time'\u003e21:55\u003c/var\u003e UTC"
},
{
"code": "m70sk6xxq55b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some conversations are encountering increased startup times",
"timestamp": "Mar \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e13:24\u003c/var\u003e - \u003cvar data-var='time'\u003e13:39\u003c/var\u003e UTC"
},
{
"code": "9m59jcpbsgy2",
"impact": "minor",
"message": "We detected several conversations with start times exceeding 10 seconds. We have diverted traffic and are continuing to monitor the situation.",
"name": "Some conversations took longer time start",
"timestamp": "Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:20\u003c/var\u003e - \u003cvar data-var='time'\u003e20:20\u003c/var\u003e UTC"
},
{
"code": "v4fj7c56gd5t",
"impact": "none",
"message": "We have identified an issue with one of our GPU providers and shifted traffic away from them",
"name": "Some conversations not starting up",
"timestamp": "Mar \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e13:27\u003c/var\u003e - \u003cvar data-var='time'\u003e13:27\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "kxtxwhspsn0v",
"impact": "major",
"message": "API is back to operational",
"name": "List Replicas Endpoint",
"timestamp": "Feb \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e02:06\u003c/var\u003e - \u003cvar data-var='time'\u003e02:23\u003c/var\u003e UTC"
},
{
"code": "dsnts9l5wc0h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Conversations slow to join",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e19:45\u003c/var\u003e - \u003cvar data-var='time'\u003e20:10\u003c/var\u003e UTC"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "xt3qb18ws08p",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Conversations are seeing delayed initiation",
"timestamp": "Jan \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e17:39\u003c/var\u003e - \u003cvar data-var='time'\u003e19:21\u003c/var\u003e UTC"
},
{
"code": "gy46yw1g7r5r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some conversations not initiating due to webRTC issue",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e19:28\u003c/var\u003e - \u003cvar data-var='time'\u003e22:39\u003c/var\u003e UTC"
},
{
"code": "vycxwhp9gwmv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some conversations not initiating",
"timestamp": "Jan \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e07:24\u003c/var\u003e - \u003cvar data-var='time'\u003e08:26\u003c/var\u003e UTC"
},
{
"code": "9crrdcq4h705",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased wait times for replica to join conversations",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:36\u003c/var\u003e - \u003cvar data-var='time'\u003e11:16\u003c/var\u003e UTC"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "sb97k5kpclgf",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Temporary Video Generation Outage",
"timestamp": "Dec \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e21:54\u003c/var\u003e - \u003cvar data-var='time'\u003e21:57\u003c/var\u003e UTC"
},
{
"code": "pn33b77p933h",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Elevated error rates with Llama-4 due to downstream provider errors",
"timestamp": "Dec \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:36\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e UTC"
},
{
"code": "fbmrr3r7j63y",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Llama-4 Elevated Error Rates",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - \u003cvar data-var='time'\u003e19:18\u003c/var\u003e UTC"
},
{
"code": "6wv3l0w9ww3n",
"impact": "minor",
"message": "This incident has been resolved",
"name": "Replica Training and Video Generation Audio Issue",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e15:19\u003c/var\u003e - \u003cvar data-var='time'\u003e17:56\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "f414d0s91d8f",
"impact": "major",
"message": "Our firewall identified anomalous traffic patterns and the systems are now stabilized.",
"name": "Intermittent errors on Conversation Creation",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e16:58\u003c/var\u003e - \u003cvar data-var='time'\u003e17:15\u003c/var\u003e UTC"
},
{
"code": "twtyk6pfft8k",
"impact": "none",
"message": "This incident has been resolved.",
"name": "LiveKit Service Disruption",
"timestamp": "Nov \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e00:50\u003c/var\u003e - \u003cvar data-var='time'\u003e05:08\u003c/var\u003e UTC"
},
{
"code": "pyrm9dt6gbyz",
"impact": "major",
"message": "Services are back to normal operations. Let us know if you still see issues support@tavus.io .",
"name": "Conversation creation failing",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:07\u003c/var\u003e - \u003cvar data-var='time'\u003e19:25\u003c/var\u003e UTC"
},
{
"code": "n2fjxh26svbf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Upstream LLM Provider Disruption",
"timestamp": "Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e23:00\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e UTC"
},
{
"code": "hyt79dbc6p5s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Increased utterance to utterance latency for tavus-llama",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e18:45\u003c/var\u003e - \u003cvar data-var='time'\u003e20:15\u003c/var\u003e UTC"
},
{
"code": "zrhbjmd8vgft",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Experiencing intermittent log in issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e19:30\u003c/var\u003e - \u003cvar data-var='time'\u003e19:50\u003c/var\u003e UTC"
},
{
"code": "k1slxr49jbc8",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Conversation Start Failures (GPU Provider Degradation)",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e21:58\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e01:05\u003c/var\u003e UTC"
},
{
"code": "q2200hknyznq",
"impact": "major",
"message": "This outage was caused by a GPU provider outage, and traffic has now been redirected. All conversations are properly initiating and services are fully restored. Our team will continue to closely monitor.",
"name": "Conversation creation failing",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e03:25\u003c/var\u003e - \u003cvar data-var='time'\u003e03:35\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "dqg7hsgw001p",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled Maintenance - Sun, Oct 26, 2025 at 2:00–3:00 AM PDT (09:00–10:00 UTC)",
"timestamp": "Oct \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e09:31\u003c/var\u003e - \u003cvar data-var='time'\u003e10:01\u003c/var\u003e UTC"
},
{
"code": "hp2f2kgl07s9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Conversations Not Joined By Replica due to Ongoing AWS outage",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e13:15\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e02:20\u003c/var\u003e UTC"
},
{
"code": "2dvk4f9tfjrj",
"impact": "major",
"message": "Some conversation creation requests were impacted by the AWS us-east-1 incident and resulted in a 504 Gateway Timeout.\n\nThis affected CVI.\nThe incident lasted from 10:00 UTC and lasted until 10:20 UTC.",
"name": "AWS outage causing Conversation Creation Timeouts",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e UTC"
},
{
"code": "xcx2gjlycqfg",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Cartesia outage resulting in text to speech failures",
"timestamp": "Oct \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:45\u003c/var\u003e - \u003cvar data-var='time'\u003e23:17\u003c/var\u003e UTC"
},
{
"code": "pv955bfq5jpz",
"impact": "minor",
"message": "Some video generation callbacks didn't properly deliver between October 3–5 as the callback jobs remained in an \"in-progress\" state and did not send as expected. The issue has been fully fixed now, and all affected callbacks have been retriggered.",
"name": "Delayed Video Generation Callbacks",
"timestamp": "Oct \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e20:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}