Snapshot 15240
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-06:00",
"months": [
{
"incidents": [
{
"code": "s5tqrvt8fpsn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing errors when interacting with SCORM packages.",
"timestamp": "Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:17\u003c/var\u003e - \u003cvar data-var='time'\u003e07:35\u003c/var\u003e MDT"
},
{
"code": "bwqvfvz4sk37",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e02:52\u003c/var\u003e - \u003cvar data-var='time'\u003e09:29\u003c/var\u003e MDT"
},
{
"code": "hqvb0ghl5ksm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canvas support phone system is experiencing connection issues",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e00:52\u003c/var\u003e - \u003cvar data-var='time'\u003e06:25\u003c/var\u003e MDT"
},
{
"code": "738t2q5rh6w2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing slow load times when accessing Canvas",
"timestamp": "Sep \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e03:13\u003c/var\u003e - \u003cvar data-var='time'\u003e03:46\u003c/var\u003e MDT"
},
{
"code": "v0fpb8g5qf3c",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Errors Following Item Creation In Canvas",
"timestamp": "Sep \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:26\u003c/var\u003e - \u003cvar data-var='time'\u003e09:40\u003c/var\u003e MDT"
},
{
"code": "yn498c3t7k4q",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Slow loading and page error messages when accessing New Quizzes",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:13\u003c/var\u003e - \u003cvar data-var='time'\u003e08:41\u003c/var\u003e MDT"
},
{
"code": "2410svv7szmk",
"impact": "none",
"message": "Some users had been experiencing slow load time and page error messages when accessing Canvas. This behavior has been resolved and Canvas is functioning normally again.",
"name": "Slow load times and Page error messages",
"timestamp": "Sep \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:00\u003c/var\u003e MDT"
},
{
"code": "34ggnc67zd33",
"impact": "none",
"message": "From 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.",
"name": "Slow load times and page errors when accessing Canvas",
"timestamp": "Sep \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e19:14\u003c/var\u003e - \u003cvar data-var='time'\u003e19:14\u003c/var\u003e MDT"
},
{
"code": "4d2wr0bldv5y",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing slow load times and page errors when accessing New Quizzes",
"timestamp": "Sep \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e - \u003cvar data-var='time'\u003e09:57\u003c/var\u003e MDT"
},
{
"code": "18zwh89q400h",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "SIN Users getting a Website is under heavy Load (request timed out)",
"timestamp": "Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e01:26\u003c/var\u003e - \u003cvar data-var='time'\u003e01:53\u003c/var\u003e MDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "5j1dh8wsrkfv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas.",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e20:16\u003c/var\u003e - \u003cvar data-var='time'\u003e20:50\u003c/var\u003e MDT"
},
{
"code": "5p3gvl510mrm",
"impact": "major",
"message": "This incident has been resolved.",
"name": "PDX Users getting a Website is under heavy Load (request timed out)",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e11:49\u003c/var\u003e - \u003cvar data-var='time'\u003e17:06\u003c/var\u003e MDT"
},
{
"code": "ybgrqxfrgdvp",
"impact": "minor",
"message": "The issue has been resolved.",
"name": "Students unable to submit or resume certain assessments",
"timestamp": "Aug \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e12:39\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e12:53\u003c/var\u003e MDT"
},
{
"code": "fc68g4653b0m",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:58\u003c/var\u003e - \u003cvar data-var='time'\u003e12:10\u003c/var\u003e MDT"
},
{
"code": "mz5qd5bjznb1",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Users in the Virginia and Oregon regions are unable to access Impact Messaging and Dashboard",
"timestamp": "Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e09:03\u003c/var\u003e - \u003cvar data-var='time'\u003e11:30\u003c/var\u003e MDT"
},
{
"code": "g6hktq7rdrpf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Canvas users may experience degraded media playback",
"timestamp": "Aug \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e20:42\u003c/var\u003e - \u003cvar data-var='time'\u003e21:44\u003c/var\u003e MDT"
},
{
"code": "dnlrnvwvhgtq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing Slowness with Outcomes",
"timestamp": "Aug \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:07\u003c/var\u003e - \u003cvar data-var='time'\u003e10:55\u003c/var\u003e MDT"
},
{
"code": "b3bk3nw9zxvf",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience errors when playing or uploading media files",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:43\u003c/var\u003e MDT"
},
{
"code": "xp8q9b3l5sn1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may run into slow load times or errors when accessing Canvas",
"timestamp": "Aug \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e06:15\u003c/var\u003e - \u003cvar data-var='time'\u003e06:32\u003c/var\u003e MDT"
},
{
"code": "6425cjh3kwh0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users receiving errors when accessing Canvas",
"timestamp": "Aug \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:28\u003c/var\u003e - \u003cvar data-var='time'\u003e18:38\u003c/var\u003e MDT"
},
{
"code": "14h9d23598c0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may run into slow load times or errors when accessing Canvas",
"timestamp": "Aug \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:25\u003c/var\u003e - \u003cvar data-var='time'\u003e10:48\u003c/var\u003e MDT"
},
{
"code": "36v0wc8pf2k3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Stride users may experience 403 error messages when accessing LTIs",
"timestamp": "Aug \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e11:18\u003c/var\u003e - \u003cvar data-var='time'\u003e13:12\u003c/var\u003e MDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "vfqybtw384s6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "New Quizzes may be down for some users",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e01:50\u003c/var\u003e - \u003cvar data-var='time'\u003e03:10\u003c/var\u003e MDT"
},
{
"code": "952jt04n8nrb",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Free-for-Teacher users may encounter errors when accessing Canvas",
"timestamp": "Jul \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e00:36\u003c/var\u003e - \u003cvar data-var='time'\u003e01:04\u003c/var\u003e MDT"
},
{
"code": "98sy8qvvtwjf",
"impact": "none",
"message": "Users may have encountered failed requests or errors stating \"An unexpected error occurred\" when utilizing AI tools in Canvas.",
"name": "Unexpected Errors Or Failed Requests When Using AI Tools In Canvas",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e12:30\u003c/var\u003e - \u003cvar data-var='time'\u003e12:30\u003c/var\u003e MDT"
},
{
"code": "1vyqydd2807p",
"impact": "major",
"message": "This issue has been resolved and all Instructure products are working as intended.",
"name": "Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio",
"timestamp": "Jul \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e02:22\u003c/var\u003e - \u003cvar data-var='time'\u003e06:21\u003c/var\u003e MDT"
},
{
"code": "r4nc5c6bvfwg",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canvas User pages not accessible.",
"timestamp": "Jul \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e18:38\u003c/var\u003e - \u003cvar data-var='time'\u003e19:12\u003c/var\u003e MDT"
},
{
"code": "4ll3lk0m9lsm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Roll Call database misconfiguration for some users",
"timestamp": "Jul \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e09:28\u003c/var\u003e - \u003cvar data-var='time'\u003e16:14\u003c/var\u003e MDT"
},
{
"code": "pwch9kx3c02m",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "A small subset of users may experience page errors when accessing Canvas.",
"timestamp": "Jul \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:02\u003c/var\u003e - \u003cvar data-var='time'\u003e13:21\u003c/var\u003e MDT"
},
{
"code": "cw30cbgc14vq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Users May Encounter Errors When Attempting To Log Into Canvas",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e13:45\u003c/var\u003e - \u003cvar data-var='time'\u003e15:22\u003c/var\u003e MDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-06:00",
"time_zone": "Mountain Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-06:00",
"months": [
{
"incidents": [
{
"code": "pfj4gmrbsrck",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing errors when logging into Canvas on Android devices.",
"timestamp": "Jun \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e18:13\u003c/var\u003e - \u003cvar data-var='time'\u003e18:44\u003c/var\u003e MDT"
},
{
"code": "hyndrb4r5shz",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Sistemic rostering and grade sync delays",
"timestamp": "Jun \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e11:50\u003c/var\u003e - \u003cvar data-var='time'\u003e15:45\u003c/var\u003e MDT"
},
{
"code": "cntvbr4p9fdt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users in Western Europe are experiencing slow load times in Canvas DocViewer.",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e19:36\u003c/var\u003e - \u003cvar data-var='time'\u003e19:52\u003c/var\u003e MDT"
},
{
"code": "1gzzmt6m4pyy",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Users attempting to access Canvas Portfolio are getting an error when attempting to access",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:02\u003c/var\u003e - \u003cvar data-var='time'\u003e11:09\u003c/var\u003e MDT"
},
{
"code": "x5zzhhn7y896",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may encounter errors when using IgniteAI Agent",
"timestamp": "Jun \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e04:44\u003c/var\u003e - \u003cvar data-var='time'\u003e06:07\u003c/var\u003e MDT"
},
{
"code": "c4b8wk9hmdyy",
"impact": "none",
"message": "Impact 1.0 was temporarily unavailable for users in Mumbai.",
"name": "Impact unavailble for users in Mumbai",
"timestamp": "Jun \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:29\u003c/var\u003e - \u003cvar data-var='time'\u003e07:29\u003c/var\u003e MDT"
},
{
"code": "zllrfrv7t49z",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may encounter errors when using IgniteAI Agent",
"timestamp": "Jun \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e02:53\u003c/var\u003e - \u003cvar data-var='time'\u003e03:48\u003c/var\u003e MDT"
},
{
"code": "jfbkbyyblsh8",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canvas Careers unavailable. Users receive the error \"Failed to load navigation.\"",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:02\u003c/var\u003e - \u003cvar data-var='time'\u003e12:13\u003c/var\u003e MDT"
},
{
"code": "w7g13nft6qj5",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Some users receiving Internal Access Manager request form",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e10:26\u003c/var\u003e - \u003cvar data-var='time'\u003e10:47\u003c/var\u003e MDT"
},
{
"code": "hndxn1b4hyx7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may encounter errors when accessing SCORM LTI Tool and Content",
"timestamp": "Jun \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e02:39\u003c/var\u003e - \u003cvar data-var='time'\u003e04:27\u003c/var\u003e MDT"
},
{
"code": "pbdb7cwhpygw",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "HTML files download instead of previewing which may disrupt course content in Canvas",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e19:15\u003c/var\u003e - \u003cvar data-var='time'\u003e21:11\u003c/var\u003e MDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "4ft140lmpsd0",
"impact": "none",
"message": "From 6:41 AM to 6:55 AM MST Studio service in the SYD region was down.",
"name": "Studio service is down in SYD region",
"timestamp": "May \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e06:40\u003c/var\u003e - \u003cvar data-var='time'\u003e06:40\u003c/var\u003e MDT"
},
{
"code": "6q63lq76sddr",
"impact": "none",
"message": "Beginning 6:00am MDT users may have received multiple email notifications for Studio auto-captions. These notifications were from Canvas but were incorrectly being sent multiple times to users. While some additional queued notification emails may still be sent, the cause of this behavior was identified and corrected.",
"name": "Studio bulk auto-caption notification emails",
"timestamp": "May \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e MDT"
},
{
"code": "n51phdv4yzkg",
"impact": "minor",
"message": "Some users may have experienced issues with multi-factor authentication. This has been resolved.",
"name": "Multi-factor authentication issues",
"timestamp": "May \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e17:55\u003c/var\u003e - \u003cvar data-var='time'\u003e17:55\u003c/var\u003e MDT"
},
{
"code": "2tz0jyfsn8gh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users cannot add enrollments to Catalog",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e23:53\u003c/var\u003e - May \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e05:32\u003c/var\u003e MDT"
},
{
"code": "m88d7ymwpzpy",
"impact": "maintenance",
"message": "All Canvas environments are available.",
"name": "Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:41\u003c/var\u003e - May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:21\u003c/var\u003e MDT"
},
{
"code": "rd58fl49wxvh",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Some users are having difficulties logging into Student ePortfolios",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e11:21\u003c/var\u003e - May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e09:52\u003c/var\u003e MDT"
},
{
"code": "82kn0q1f67mz",
"impact": "maintenance",
"message": "This incident has been resolved.",
"name": "UI Elements in New Quizzes are not loading for users.",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:26\u003c/var\u003e - \u003cvar data-var='time'\u003e07:39\u003c/var\u003e MDT"
},
{
"code": "wvdjpmvp40g8",
"impact": "none",
"message": "Some users may be experiencing slowness when accessing Canvas.",
"name": "Some users may be experiencing slowness when accessing Canvas.",
"timestamp": "May \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e07:16\u003c/var\u003e - \u003cvar data-var='time'\u003e07:16\u003c/var\u003e MDT"
},
{
"code": "fkm87p3z33bh",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Unsupported files for Groupdocs unable to render",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:55\u003c/var\u003e - \u003cvar data-var='time'\u003e11:37\u003c/var\u003e MDT"
},
{
"code": "d4sl2bq46068",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may not see their data in Canvas Portfolio",
"timestamp": "May \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e01:11\u003c/var\u003e - \u003cvar data-var='time'\u003e03:45\u003c/var\u003e MDT"
},
{
"code": "9wm4knj2r64z",
"impact": "none",
"message": "UPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity.\nAs a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts, reviewing admin access, and rotating API tokens or keys where applicable.\nThis will be our final update via this status page for this incident. We will continue to provide updates as appropriate through other channels and are now communicating directly with impacted customers to provide organization-specific information and support.",
"name": "Confirmed Security Incident",
"timestamp": "May \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e16:30\u003c/var\u003e - May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:15\u003c/var\u003e MDT"
},
{
"code": "ns0sjlmkvc6g",
"impact": "minor",
"message": "Resolved: Canvas Data 2 \u0026amp; Beta are available. Canvas Test is now available.",
"name": "Canvas Data 2 \u0026 Beta are available. Canvas Test Is Now Available",
"timestamp": "Apr \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e17:06\u003c/var\u003e - May \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e13:17\u003c/var\u003e MDT"
},
{
"code": "z4mm2wzc1vyk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Users utilizing Outcomes may run into errors or incorrect scores.",
"timestamp": "May \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e12:11\u003c/var\u003e - \u003cvar data-var='time'\u003e12:32\u003c/var\u003e MDT"
},
{
"code": "029fp4m2rzt7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canvas: Developer Keys page does not load contents",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e20:01\u003c/var\u003e - \u003cvar data-var='time'\u003e21:01\u003c/var\u003e MDT"
},
{
"code": "7y1x3qd9sj51",
"impact": "major",
"message": "This incident has been resolved. If you are still seeing page errors, please clear your browser cookies and cache.",
"name": "Some Users May Encounter Errors When Accessing Canvas",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e17:33\u003c/var\u003e - \u003cvar data-var='time'\u003e18:09\u003c/var\u003e MDT"
},
{
"code": "hwy9mjfk959v",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "We are currently investigating reports of intermittent failures within the DocViewer conversion engine",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e16:54\u003c/var\u003e - \u003cvar data-var='time'\u003e17:41\u003c/var\u003e MDT"
},
{
"code": "zlwwvtkp4p63",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience slowness when accessing Canvas.",
"timestamp": "May \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e07:45\u003c/var\u003e - \u003cvar data-var='time'\u003e09:35\u003c/var\u003e MDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "2sxkrpc02bfj",
"impact": "minor",
"message": "This incident has been resolved. Our engineers are in the process of restoring the weblog data that was missed during the incident, but new weblogs are updating normally again.",
"name": "Canvas Data 2 is showing latency in pulling weblog data",
"timestamp": "Apr \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e20:14\u003c/var\u003e - \u003cvar data-var='time'\u003e21:26\u003c/var\u003e MDT"
},
{
"code": "5w2kpc44p50b",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users",
"timestamp": "Apr \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e01:33\u003c/var\u003e - \u003cvar data-var='time'\u003e07:26\u003c/var\u003e MDT"
},
{
"code": "by3l80zv0wzm",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience error messages when grading Classic Quizzes",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e22:22\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e00:17\u003c/var\u003e MDT"
},
{
"code": "275fgk0l2957",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Some users in the IAD region who are using a trust instance are unable to log into Canvas.",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e17:22\u003c/var\u003e - \u003cvar data-var='time'\u003e21:13\u003c/var\u003e MDT"
},
{
"code": "86bcv8wk6yq1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience errors when accessing Canvas Career.",
"timestamp": "Apr \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e07:11\u003c/var\u003e - \u003cvar data-var='time'\u003e08:46\u003c/var\u003e MDT"
},
{
"code": "nr1gpl7z14nj",
"impact": "minor",
"message": "This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies.",
"name": "Some Users May Encounter Sporadic Errors When Logging into Canvas.",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e17:42\u003c/var\u003e - \u003cvar data-var='time'\u003e19:26\u003c/var\u003e MDT"
},
{
"code": "ngx8q2tvxyv3",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas. Currently it appears to be affecting users that cross-domain multiple canvas instances together.",
"timestamp": "Apr \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e11:11\u003c/var\u003e - \u003cvar data-var='time'\u003e11:33\u003c/var\u003e MDT"
},
{
"code": "5hwkk0tq18xy",
"impact": "none",
"message": "Some users may have received loading errors when attempting to access Catalog between 2:17PM and 2:27PM MDT.",
"name": "Loading Errors when accessing Catalog",
"timestamp": "Apr \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e00:00\u003c/var\u003e MDT"
},
{
"code": "2h1sswj945dk",
"impact": "none",
"message": "Some users may have encountered longer than usual loading times or page errors when accessing Canvas.",
"name": "Some Users May Encounter Long Load Times or Page Errors When Accessing Canvas",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e13:39\u003c/var\u003e - \u003cvar data-var='time'\u003e13:39\u003c/var\u003e MDT"
},
{
"code": "cjcbv1d7k4vn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience degraded performance when attempting to login to Canvas.",
"timestamp": "Apr \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e11:43\u003c/var\u003e - \u003cvar data-var='time'\u003e12:49\u003c/var\u003e MDT"
},
{
"code": "p60fxpypskf6",
"impact": "none",
"message": "Some users were experiencing page errors when accessing Canvas between 10:00 AM MDT and 10:30 MDT. Our engineers identified this and corrected the behavior. Pages now load as expected for users.",
"name": "Canvas User Page Errors",
"timestamp": "Apr \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e MDT"
},
{
"code": "35trrnjx35k7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are seeing Canvas Under Heavy Load error when accessing Canvas.",
"timestamp": "Apr \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:58\u003c/var\u003e - \u003cvar data-var='time'\u003e15:43\u003c/var\u003e MDT"
},
{
"code": "km7y3w168q17",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Users Experiencing Slowness and Page Errors in Canvas",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e18:49\u003c/var\u003e - \u003cvar data-var='time'\u003e19:02\u003c/var\u003e MDT"
},
{
"code": "g5h1n2jdlpn2",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Page views are not generating in user UI or API",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e08:54\u003c/var\u003e - \u003cvar data-var='time'\u003e10:44\u003c/var\u003e MDT"
},
{
"code": "r7pp21vtjznc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Apr \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e06:32\u003c/var\u003e - \u003cvar data-var='time'\u003e06:48\u003c/var\u003e MDT"
},
{
"code": "msxgc0lhldfl",
"impact": "critical",
"message": "This incident has been resolved.",
"name": "Some users are unable to access Studio and are encountering errors with embedded Studio content",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e22:08\u003c/var\u003e - \u003cvar data-var='time'\u003e22:39\u003c/var\u003e MDT"
},
{
"code": "h5y98cz7m1t6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Using the Canvas Career agent can cause an error message",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:05\u003c/var\u003e - \u003cvar data-var='time'\u003e10:00\u003c/var\u003e MDT"
},
{
"code": "5g4sj92z7k6t",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are being logged out from their Canvas Application on Android mobile devices",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e02:14\u003c/var\u003e - \u003cvar data-var='time'\u003e05:47\u003c/var\u003e MDT"
},
{
"code": "s8fn8cr8kk26",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may encounter broken images and media files in Canvas",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e03:23\u003c/var\u003e - \u003cvar data-var='time'\u003e03:49\u003c/var\u003e MDT"
},
{
"code": "zgvvlsxzqx2q",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e09:47\u003c/var\u003e - Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e12:54\u003c/var\u003e MDT"
},
{
"code": "65mqm74r5dk0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors",
"timestamp": "Apr \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e08:41\u003c/var\u003e - \u003cvar data-var='time'\u003e11:40\u003c/var\u003e MDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-06:00",
"time_zone": "Mountain Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-06:00",
"months": [
{
"incidents": [
{
"code": "6v72tv0hs8fv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Users are getting 502 errors when accessing New Quizzes",
"timestamp": "Mar \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e09:13\u003c/var\u003e - \u003cvar data-var='time'\u003e16:59\u003c/var\u003e MDT"
},
{
"code": "1vgw03syskgk",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Users are experiencing incorrect images showing up in Classic Quizzes",
"timestamp": "Mar \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e11:51\u003c/var\u003e - \u003cvar data-var='time'\u003e17:03\u003c/var\u003e MDT"
},
{
"code": "2v2smm84xhy6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some institutions are experiencing Media files not loading or previewing within New Quizzes or Speedgrader.",
"timestamp": "Mar \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:45\u003c/var\u003e - \u003cvar data-var='time'\u003e20:49\u003c/var\u003e MDT"
},
{
"code": "n14m4nzddzl4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Mar \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:43\u003c/var\u003e - \u003cvar data-var='time'\u003e08:20\u003c/var\u003e MDT"
},
{
"code": "l1ds2crywwy9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Delayed New Quizzes Data in Canvas Data",
"timestamp": "Mar \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e10:38\u003c/var\u003e - \u003cvar data-var='time'\u003e17:38\u003c/var\u003e MDT"
},
{
"code": "v7zxy3mwn1h7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Page Errors when Accessing Canvas Discussions Implementing Advanced Rubrics",
"timestamp": "Mar \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e17:13\u003c/var\u003e - \u003cvar data-var='time'\u003e18:03\u003c/var\u003e MDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "h0bsgdghc8w0",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Users may Encounter Slow Load Times or Page Errors when Accessing Canvas",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:04\u003c/var\u003e - \u003cvar data-var='time'\u003e17:56\u003c/var\u003e MST"
},
{
"code": "7t31xt26r4r5",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Users are experiencing page load errors in Canvas.",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e19:52\u003c/var\u003e - \u003cvar data-var='time'\u003e20:25\u003c/var\u003e MST"
},
{
"code": "3tfd6bw50ttp",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users in the Sydney region may experience long load times or page errors in Canvas.",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e19:23\u003c/var\u003e - \u003cvar data-var='time'\u003e20:09\u003c/var\u003e MST"
},
{
"code": "s315dyyn7j19",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slow load times or timeout errors when accessing Canvas",
"timestamp": "Feb \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e09:29\u003c/var\u003e - \u003cvar data-var='time'\u003e10:01\u003c/var\u003e MST"
},
{
"code": "rmv9qk27b31n",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas.",
"timestamp": "Feb \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e01:37\u003c/var\u003e MST"
},
{
"code": "m0cy6v3hz4w7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slow load times or timeout errors when accessing Canvas",
"timestamp": "Feb \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e09:58\u003c/var\u003e - \u003cvar data-var='time'\u003e13:58\u003c/var\u003e MST"
},
{
"code": "ngxb7zx27kh9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DocViewer failing to render new files for some users",
"timestamp": "Feb \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e16:11\u003c/var\u003e - \u003cvar data-var='time'\u003e18:40\u003c/var\u003e MST"
},
{
"code": "x5hfqgkwf4ft",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Users attempting to contact us via Phone may see longer wait times.",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e11:06\u003c/var\u003e - \u003cvar data-var='time'\u003e12:04\u003c/var\u003e MST"
},
{
"code": "55ncz1z4lr6f",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Canvas users are unable to log in using mobile applications",
"timestamp": "Feb \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e02:44\u003c/var\u003e - \u003cvar data-var='time'\u003e02:50\u003c/var\u003e MST"
},
{
"code": "kdn0qn2zckf5",
"impact": "none",
"message": "\"As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1).\n\nLearnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required.\"",
"name": "Learnosity outage impacting assessment delivery to students",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:49\u003c/var\u003e - \u003cvar data-var='time'\u003e13:13\u003c/var\u003e MST"
},
{
"code": "dzz456s66f5t",
"impact": "none",
"message": "Between 06:00 and 06:20 MST, some users may have experienced errors when trying to preview or download files in Canvas (e.g. images, videos, attachments).",
"name": "Some users may encounter errors when previewing or downloading files in Canvas",
"timestamp": "Feb \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e MST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "v3qt8d2l649z",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e10:43\u003c/var\u003e - \u003cvar data-var='time'\u003e10:57\u003c/var\u003e MST"
},
{
"code": "nxp1h977q5f4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Jan \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e07:19\u003c/var\u003e - \u003cvar data-var='time'\u003e08:50\u003c/var\u003e MST"
},
{
"code": "9sf7dy169zq6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Users may see some services stating that they are either queued or in progress and to come back later.",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:41\u003c/var\u003e - \u003cvar data-var='time'\u003e13:05\u003c/var\u003e MST"
},
{
"code": "my40cxfgdmlq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may encounter degraded performance when using New Quizzes.",
"timestamp": "Jan \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e07:33\u003c/var\u003e - \u003cvar data-var='time'\u003e08:23\u003c/var\u003e MST"
},
{
"code": "1sc62v56p921",
"impact": "critical",
"message": "Some users are unable to access or are receiving errors when attempting to use the new Portfolio feature.",
"name": "Some users are unable to access or are receiving errors when attempting to use the new Portfolio feature",
"timestamp": "Jan \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e12:35\u003c/var\u003e - \u003cvar data-var='time'\u003e12:35\u003c/var\u003e MST"
},
{
"code": "0b5604qqnn8k",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users",
"timestamp": "Jan \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e05:06\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e MST"
},
{
"code": "w9pzc0c2g1zv",
"impact": "none",
"message": "SupportAuth DDoS",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Jan \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e13:31\u003c/var\u003e - \u003cvar data-var='time'\u003e13:31\u003c/var\u003e MST"
},
{
"code": "k12qlbl2kvbb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some LTI's are currently hidden in Canvas",
"timestamp": "Jan \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e16:35\u003c/var\u003e - \u003cvar data-var='time'\u003e17:21\u003c/var\u003e MST"
},
{
"code": "cvjl09shdzhd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may see errors or images not loading.",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e08:09\u003c/var\u003e - \u003cvar data-var='time'\u003e08:35\u003c/var\u003e MST"
},
{
"code": "9wmkzq9qgrjt",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some Canvas users are seeing Canvas Under Heavy Load error when accessing Canvas.",
"timestamp": "Jan \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e18:35\u003c/var\u003e - \u003cvar data-var='time'\u003e18:37\u003c/var\u003e MST"
},
{
"code": "1snsv7765y1j",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Large drop of successful logins",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e13:33\u003c/var\u003e - \u003cvar data-var='time'\u003e13:45\u003c/var\u003e MST"
},
{
"code": "r58vyjjp2442",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be encountering 504 errors when accessing Canvas.",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e07:58\u003c/var\u003e - \u003cvar data-var='time'\u003e08:33\u003c/var\u003e MST"
},
{
"code": "0p16j4qcg2m6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Jan \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e06:18\u003c/var\u003e - \u003cvar data-var='time'\u003e06:57\u003c/var\u003e MST"
},
{
"code": "gls31l6m6gd4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience error messages during their existing Quiz sessions. New sessions can be started without any errors.",
"timestamp": "Jan \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e06:46\u003c/var\u003e - \u003cvar data-var='time'\u003e11:55\u003c/var\u003e MST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-07:00",
"time_zone": "Mountain Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-07:00",
"months": [
{
"incidents": [
{
"code": "9gc6c5443h4s",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Canvas support phone system is experiencing connection issues. For more information please go to https://status.sharpencx.com",
"timestamp": "Dec \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e14:22\u003c/var\u003e - \u003cvar data-var='time'\u003e15:05\u003c/var\u003e MST"
},
{
"code": "cqwfc33qz1hy",
"impact": "none",
"message": "Many users were getting a Canvas is down for Maintenance error when attempting to access quizzes, images, and external tools in canvas.",
"name": "Users running into Canvas is currently in Maintenance mode error",
"timestamp": "Dec \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e11:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e MST"
},
{
"code": "71fhy9h3pj99",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Due to an incident impacting our external service provider (Snowflake), some customers are not seeing new data in Canvas Data 2",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e03:00\u003c/var\u003e - \u003cvar data-var='time'\u003e08:48\u003c/var\u003e MST"
},
{
"code": "d55g2hdg3kl7",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users in North America may be experiencing slow load times or errors when accessing Canvas",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e11:25\u003c/var\u003e - \u003cvar data-var='time'\u003e12:44\u003c/var\u003e MST"
},
{
"code": "ltrmygfr5sl7",
"impact": "none",
"message": "This incident has been resolved.",
"name": "Users using social and SSO logins at badges.parchment.eu are experiencing issues.",
"timestamp": "Dec \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e08:26\u003c/var\u003e - \u003cvar data-var='time'\u003e08:26\u003c/var\u003e MST"
},
{
"code": "d0x43pqv9zl3",
"impact": "none",
"message": "Cluster 243 was down. From 9:00 AM - 9:25 AM",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Dec \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e09:00\u003c/var\u003e MST"
},
{
"code": "p9hzvn036ydv",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience slow loading or page errors when attempting to access Canvas.",
"timestamp": "Dec \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:56\u003c/var\u003e - \u003cvar data-var='time'\u003e19:40\u003c/var\u003e MST"
},
{
"code": "vcxxdw50g3h4",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are unable to download files using Canvas apps on Android devices",
"timestamp": "Dec \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:45\u003c/var\u003e - \u003cvar data-var='time'\u003e07:22\u003c/var\u003e MST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "jbb5vtf1dgqj",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Blank Screen When Attempting to Access Recordings in Canvas",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e14:38\u003c/var\u003e - \u003cvar data-var='time'\u003e17:06\u003c/var\u003e MST"
},
{
"code": "y76fq6v21nvp",
"impact": "major",
"message": "Cloudflare has restored services and the issue is resolved.",
"name": "Users are unable to access Portfolium",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e06:28\u003c/var\u003e - \u003cvar data-var='time'\u003e08:32\u003c/var\u003e MST"
},
{
"code": "xk0tf3654nvc",
"impact": "critical",
"message": "Cloudflare has been resolved, and all systems are currently operating normally. We are continuing to monitor performance closely to ensure full stability.",
"name": "Impact Dashboard, Messaging and Insights are unavailable.",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e05:38\u003c/var\u003e - \u003cvar data-var='time'\u003e08:32\u003c/var\u003e MST"
},
{
"code": "46tvqmxgcb99",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing issues when previewing files in Canvas",
"timestamp": "Nov \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e05:38\u003c/var\u003e - \u003cvar data-var='time'\u003e05:57\u003c/var\u003e MST"
},
{
"code": "wg70g9y6nwnr",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are receiving 503 errors when accessing the new Portfolio feature",
"timestamp": "Nov \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:57\u003c/var\u003e - \u003cvar data-var='time'\u003e14:02\u003c/var\u003e MST"
},
{
"code": "xtmr1t5v8srx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may experience 500 errors when trying to access Canvas",
"timestamp": "Nov \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e20:23\u003c/var\u003e - \u003cvar data-var='time'\u003e21:16\u003c/var\u003e MST"
},
{
"code": "1dpz0dq2nlqd",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be receiving errors when accessing Canvas",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:51\u003c/var\u003e - \u003cvar data-var='time'\u003e23:56\u003c/var\u003e MST"
},
{
"code": "kzk56l2kfv55",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may encounter page errors when accessing Canvas.",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - \u003cvar data-var='time'\u003e13:13\u003c/var\u003e MST"
},
{
"code": "sg6jnckysx5w",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slow load times or timeout errors when accessing Canvas",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:23\u003c/var\u003e - \u003cvar data-var='time'\u003e11:55\u003c/var\u003e MST"
},
{
"code": "825v7094w866",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Nov \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e11:14\u003c/var\u003e - \u003cvar data-var='time'\u003e20:21\u003c/var\u003e MST"
},
{
"code": "d09mgnpvfk88",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may run into errors when logging into Canvas or during LTI launches.",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e11:32\u003c/var\u003e - \u003cvar data-var='time'\u003e12:52\u003c/var\u003e MST"
},
{
"code": "ywwv7f6thwc6",
"impact": "none",
"message": "A service disruption occurred last night affecting the Google Assignments LTI 1.3 tool for approximately 9 hours. During this period, the \"Link Selection\" and \"Homework Submission\" placements were erroneously disabled.\n\nThis impacted users by preventing instructors from creating or linking new assignments and blocking students from submitting their work. The issue has since been resolved, and all services for the LTI tool have been fully restored.",
"name": "Google Assignments LTI 1.3 Submission \u0026 Linking Failure",
"timestamp": "Nov \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e09:30\u003c/var\u003e - \u003cvar data-var='time'\u003e09:30\u003c/var\u003e MST"
},
{
"code": "znj3dbhvxz26",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some incoming phone calls are experiencing delays in being assigned to Canvas Support agents",
"timestamp": "Nov \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e22:13\u003c/var\u003e - \u003cvar data-var='time'\u003e22:55\u003c/var\u003e MST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "nvrbsnt4hdb7",
"impact": "critical",
"message": "This incident has been resolved.LearnPlatform Portal is now operational for users. The issue is resolved.",
"name": "LearnPlatform Portal is Down due to Database connectivity",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e07:38\u003c/var\u003e - \u003cvar data-var='time'\u003e08:40\u003c/var\u003e MDT"
},
{
"code": "w87667m2xs71",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Oct \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e05:48\u003c/var\u003e - \u003cvar data-var='time'\u003e07:41\u003c/var\u003e MDT"
},
{
"code": "cmc0mvf45lfc",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e23:33\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e00:06\u003c/var\u003e MDT"
},
{
"code": "rvd23ht9ht9k",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Customers in IAD Region have been experiencing issues due to an Amazon Web Services incident.",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e01:04\u003c/var\u003e - \u003cvar data-var='time'\u003e19:02\u003c/var\u003e MDT"
},
{
"code": "m46rwwfr9msx",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users may be experiencing slowness or timeout errors when accessing Canvas",
"timestamp": "Oct \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e07:24\u003c/var\u003e - \u003cvar data-var='time'\u003e07:42\u003c/var\u003e MDT"
},
{
"code": "vb3m0jphl7rn",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are experiencing errors when attempting to load Canvas Discussions.",
"timestamp": "Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e19:06\u003c/var\u003e - \u003cvar data-var='time'\u003e20:27\u003c/var\u003e MDT"
},
{
"code": "7dqxh5ggynr6",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users experienced slow loading or page errors when accessing Canvas.",
"timestamp": "Oct \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e17:57\u003c/var\u003e - \u003cvar data-var='time'\u003e17:57\u003c/var\u003e MDT"
},
{
"code": "2h7ngqzn861r",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Users of Canvas Free for Teacher may have briefly experienced slow loading or page errors.",
"timestamp": "Oct \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e18:25\u003c/var\u003e - \u003cvar data-var='time'\u003e18:25\u003c/var\u003e MDT"
},
{
"code": "5gftnl6m6ql9",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Some users are having issues accessing Canvas",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e05:09\u003c/var\u003e - \u003cvar data-var='time'\u003e05:14\u003c/var\u003e MDT"
},
{
"code": "j74z4r81wnpd",
"impact": "none",
"message": "New Quizzes was not accessible to users in the PDX region from 1AM-3:42AM PDT due to an extended maintenance.",
"name": "Some users were having issues accessing New Quizzes",
"timestamp": "Oct \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e02:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e MDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-06:00",
"time_zone": "Mountain Time (US \u0026 Canada)"
}
]
}