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Privacy Notice Overview Your privacy is very important to Innovaccer, Inc. and its subsidiaries and affiliates (“Innovaccer”, "Innovaccer Gravity","Flow by Innovaccer", “Cured, Inc.”, “Cured”, “Pharmacy Quality Solutions, Inc.”, “PQS”, “Humbi LLC”, “Humbi AI”, “Humbi”, “we,” and/or “us”). We are dedicated to the responsible collection, use, maintenance, and disclosure of personal information and are committed to comply with applicable privacy rules and regulations. This Privacy Notice explains how we collect, use, and share information, including personal information, collected from the Innovaccer website, including its domain and subdomains (collectively, the Site), as well as any software, platform, or application owned or licensed by Innovaccer that you may access, use, browse, communicate, or otherwise interact with (collectively, the Services) so that you can make informed decisions. In addition to the activities described in this Privacy Notice, we process information provided by our Customers when they use our Services in accordance with the User Agreement. Our Customers use our Services to run their businesses and provide Services to their end users, which involves collecting information about their end users. To understand how a Customer uses information about you, please refer to the Customer’s Privacy Notice. This Privacy Notice is incorporated into and subject to the Innovaccer Website Terms of Use and any terms of any subscription or user agreement entered by you (by accepting a click-wrap agreement or otherwise) for availing the Services (“User Agreement”). Information we collect The personal information we collect depends on how you interact with the Site, the Services you use, and the choices you make. We collect personal information about you from different sources and in various ways when you use our Site or the Services, including information you provide directly, information collected automatically, information from third-party data sources, and data we infer or generate from other data. We strive to provide a safe, efficient, smooth, and customized experience to provide services and features that meet your needs, and to customize our Services to improve your experience. Information you provide us If you contact us, subscribe to our newsletter, download or request printed materials, access podcast recordings or articles, utilize our ACO Compare Tool, or request a demo, we may collect your name, email address, phone number, the name of your organization, and additional information. If you send us personal correspondence, such as emails or letters or otherwise communicate with us, or if other users or third parties send us correspondence about your activities, we collect such information. If you attend one of our networking events or conferences, we will collect your contact information, work profile, interests, and any other information that you choose to provide. If you make inquiries concerning career opportunities or decide that you wish to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume, such as your education and employment experience. You may also apply through LinkedIn. If you do so, we will collect the information you make available to us on LinkedIn. If you elect to engage in any communication or engagement session with Innovaccer via email or a live chat, it is up to you to decide what, if any, information to provide during such a session. Depending upon your request, it may not be possible for Innovaccer to address all of your questions without further information from you. Nevertheless, if you do not wish to provide certain information then you should not do so. Information we collect when you use the Site If you visit the Site, contact Innovaccer directly, use the mobile app or the live chat option, the data collected may include: Information you provide to Innovaccer, such as: Personal information, such as your name and contact information;Surveys, transcripts, and recordings of your communication with us; Information you provide or content you upload or submit to the Site; Business information, including business contact information that you provide to us or information like what would appear on a business card; Automatic information, such as: Web browser and usage information, including IP address; Geographic region; Browser types; Page view tallies; Time spent on each page; Browsing information; Operating system and type of device used. Information obtained from third parties If you register for our Services on another website, use a website providing a product or service from Innovaccer, or use a website that helps facilitate your activity on the Services, that website may provide information about you and your transactions back to us. If you are using the Services as an end user of our customers, we may receive information about you from our customers who use the Services. If you choose to submit comments, photos, or content to our pages on third-party platforms, such as Twitter, Facebook, YouTube, or LinkedIn, you may choose to include personal information. This is your choice. In such a case, we may receive information about you, including your profile photo, name, and other information you choose to provide. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options. We may receive additional information about you from other third parties, such as data from our marketing partners, and combine it with other information we have about you. Information from cookies We and our third-party partners use various technologies, which may include “cookies,” pixel tags, or similar technology, to gather information from users of the Site to deliver information, improve the Site, and to enhance your experience. “Cookies” are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies are often used to make browsing easier by performing functions such as saving passwords and maintaining lists of personal preferences regarding use of the Site. The Innovaccer Site, Cured Site, Humbi Site, Flow by Innovaccer, or Innovaccer Gravity may use the below types of cookies: Strictly Necessary Cookies – these cookies are essential to running our website. Strictly necessary cookies manage your actions, such as login/logoff, or requesting page resources and visual elements. This type of cookie can set up foundational functions to ensure the efficiency and security of requested services, such as authentication and load balancer demand. Cookie Subgroups Cookies Cookies Used Lifespan Innovaccer solutionsVar First_Party 365 days Innovaccer homepagesVar First_Party 365 days Innovaccer acceleratorsVar First_Party 365 days Innovaccer _tok First_Party 16 days Innovaccer _tok_nm First_Party 16 days Innovaccer _clspop First_Party 30 days Innovaccer info First_Party 30 days Innovaccer cookieControl First_Party 60 days Innovaccer cookieControl2Default First_Party 60 days Innovaccer cookieControlMe First_Party 60 days Youtube YSC Third_Party 365 days Youtube VISITOR_INFO1_LIVE Third_Party 365 days Youtube YSC Third_Party 365 days Google analytics _ga Third_Party 730 days Google analytics _ga_UA-26444830-13 Third_Party 730 days Hubspot __hs_opt_out Third_Party 6 months Hubspot __hs_do_not_track Third_Party 6 months Hubspot __hs_initial_opt_in Third_Party 7 days Hubspot __hs_cookie_cat_pref Third_Party 6 months Hubspot __hs_gpc_banner_dismiss Third_Party 180 days Hubspot __hs_notify_banner_dismiss Third_Party 180 days Hubspot hs_ab_test Third_Party Session based Hubspot 14536254_key Third_Party 14 days Hubspot hs-messages-is-open Third_Party 30 minutes Hubspot hs-messages-hide-welcome-message Third_Party 1 day Hubspot __hsmem Third_Party 7 days Hubspot hs-membership-csrf Third_Party Session based Hubspot __hstc Third_Party 6 months Hubspot hubspotutk Third_Party 6 months Hubspot __hssc Third_Party 30 minutes Hubspot __hssrc Third_Party Session based Vimeo vuid Third_Party 2 years Vimeo player Third_Party 1 year Vimeo flags Third_Party 1 year Vimeo player_clearance Third_Party 7 days Cloudflare __cf_bm Third_Party Session based Cloudflare _cfuvid Third_Party 7 days or Session based Cloudflare cf_clearance Third_Party 7 days or Session based Cloudflare __cflb Third_Party 24 hrs Cloudflare _cflb Third_Party 24 hrs Cloudflare _cfduid Third_Party Session based Cloudflare __cfseq Third_Party Session based Cloudflare __cfseq Third_Party Session based Cloudflare cf_ob_info Third_Party 1 minute Cloudflare cf_use_ob Third_Party 1 minute Cloudflare __cfruid Third_Party 365 days Cloudflare cf_chl_rc_i; cf_chl_rc_ni; cf_chl_rc_m Third_Party 365 days or Session based Mixpanel mp_3fdf19c965d400a06ca685059ee16da0_mixpanel Third_Party 365 days or Session based Targeting Cookies - these cookies are set by advertising partners to provide marketing and behavioral data of website visitors. They gather browsing information which is used to create visitor profiles by understanding their habits. The profiles created from targeting cookies help develop advertising strategies and can help customize the ads visitors see when they visit the website. Cookie Subgroups Cookies Cookies Used Lifespan Linkedin ads li_at Third_Party 30 days Linkedin ads lidc Third_Party 30 days Linkedin ads AnalyticsSyncHistory Third_Party 30 days Linkedin ads UserMatchHistory Third_Party 30 days Linkedin ads li_sugr Third_Party 30 days Linkedin ads bcookie Third_Party 30 days Linkedin ads lang Third_Party 30 days Outbrain outbrain_cid_fetch Third_Party 60 days Analytics Cookies – these cookies provide qualitative measures of site visitors. Without allowing use of analytics cookies, we won’t know if you’ve visited our site. Data gathered with these cookies is used to quantify site or programming KPIs. Through the use of analytics cookies, we can count visitors and traffic sources to improve website performance and application. Cookie Subgroups Cookies Cookies Used Lifespan Mixpanel mp_ Third_Party 365 days Clarity _clsk Third_Party 1 days Mixpanel mixpanelToken Third_Party 365 days Clarity CLID Third_Party 1 day Clarity _clck Third_Party 1 day Clarity CLID Third_Party 1 day Clarity Clarity Third_Party 1 day Clarity ANONCHK Third_Party 1 day Clarity MR Third_Party 1 day Clarity MUID Third_Party 1 day Clarity SM Third_Party 1 day Zoominfo visitorId Third_Party 365 days The PQS Site may use the below types of cookies: Essential Cookies - These cookies are necessary to the core functionality of our website and some of its features, such as access to secure areas. Provider Cookie Type Expiry Google rc::a html_local_storage Persistent Performance and Functionality Cookies - These cookies are used to enhance the performance and functionality of our websites but are nonessential to their use. However, without these cookies, certain functionality (like videos) may become unavailable. Provider Cookie Type Expiry PQS PHPSESSID server_cookie session YouTube yt-remote-connected-devices html_local_storage Persistent YouTube ytidb::LAST_RESULT_ENTRY_KEY html_local_storage Persistent YouTube yt-remote-device-id html_local_storage Persistent Analytics and Customization Cookies - These cookies collect information that can help us understand how our websites are being used. This information can also be used to measure effectiveness in our marketing campaigns or to curate a personalized site experience for you. Provider Cookie Type Expiry PQS _ga http_cookie 1 year 1 month 4 days PQS _ga_# http_cookie 1 year 1 month 4 days Analytics.twitter.com adsct pixel_tracker session Events.api.secureserver.net event pixel_tracker session Pagesense-collect.zoho.com psimg.gif pixel_tracker session Secure.gravatar.com 88156c38c5f720e046f26de9561c55f8 pixel_tracker session Advertising Cookies - These cookies are used to make advertising messages more relevant to you. They prevent the same ad from continuously reappearing, ensure that ads are properly displayed for advertisers, and in some cases select advertisements that are based on your interests. Provider Cookie Type Expiry YouTube YSC server_cookie session YouTube VISITOR_INFO1_LIVE server_cookie 5 months 27 days LinkedIn UserMatchHistory server_cookie 30 days LinkedIn lidc server_cookie 1 day LinkedIn bscookie server_cookie 11 months 30 days Social Networking Cookies - These cookies enable you to share our website's content through third-party social networks and other websites. These cookies may also be used for advertising purposes. Provider Cookie Type Expiry Twitter personalization_id server_cookie 1 year 11 months 29 days LinkedIn bscookie server_cookie 11 months 30 days Unclassified Cookies -These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers. Provider Cookie Type Expiry LinkedIn li_sugr server_cookie 2 months 29 days LinkedIn AnalyticsSyncHistory server_cookie 30 days Nctechnology.memberzone.com DotNetARRAffinity server_cookie Session PQS zft-sdc http_cookie 11 hours 50 minutes PQS _scc_session http_cookie 19 minutes PQS zsc8fe0702f37564861a49577fe82854abf http_cookie 29 minutes PQS zps-tgr-dts http_cookie 11 months 30 days PQS _tccl_visit http_cookie 29 minutes PQS _tccl_visitor http_cookie 11 months 30 days T.co muc_ads server_cookie 1 year 11 months 29 days YouTube VISITOR_PRIVACY_METADATA server_cookie 5 months 27 days Pagesense-collect.zoho.com zfccn http_cookie session Pagesense-collect.zoho.com 0d269e8747 server_cookie session Pagesense-collect.zoho.com priority server_cookie session PQS zps-ft-pghitType-details html_local_storage persistent PQS li_adsld html_local_storage persistent PQS zps_ft_details html_local_storage persistent PQS zabUserId http_cookie 1 year PQS pa_optin_count html_local_storage persistent Other identification technologies that may be used by Innovaccer or its affiliates: Pixel tags (also called beacons or pixels) – these are first- or third-party tags installed on (or called by) a webpage or application. Pixel tags can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information. Innovaccer uses pixel tags to identify conversions of users on our website and to assess certain; Software Development Kits (also called SDKs) – function like pixels and cookies but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information; Google Tag Manager - This is used to manage various tracking codes and marketing tags on our Site. This tool allows us to implement third-party tags from services like Google Analytics, which may collect user data such as IP address and browsing activity to help us understand website usage and improve our services. First and third-party technologies: We may use first-party cookies or other tracking technologies as described above – these cookies or technologies originate from the same domain as the website you’re currently visiting. We may also use third-party service providers who are authorized to place cookies, pixel tags or similar technologies on the Site and Services with our permission. These technologies help us compile metrics and analytics to help improve the Site and Services. Third-party cookies and technologies are covered by the third party’s privacy notice. How to Control Cookies & Other Tracking Technologies: Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you can modify your settings in most web browsers to accept or deny cookies or to request your permission each time a site attempts to set a cookie. You may also adjust your cookie preferences on the Site by utilizing the cookie preferences pop-up window when you visit the Site. Note that if you choose to disable cookies, not all functionality offered by the Site will be available or will work as effectively for you. Configuring how your browser handles cookies will not affect the use of other web tracking technologies such as pixel tags. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.youronlinechoices.com. We do not currently respond to web browser “Do Not Track” signals that provide a method to opt out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is no common definition of such signals and no accepted standard for how such signals should be interpreted. How We Use Information We Collect We use the information we collect through the Site and Services To facilitate the products and services you request; To provide, maintain, improve, and enhance the Site and Services; To communicate with you, provide you with updates and other information relating to the Site and Services, provide information that you request, respond to comments and questions, and otherwise provide customer support; To resolve disputes and troubleshoot problems; To facilitate transactions and payments; For marketing purposes, such as to measure consumer interest in the products and services provided by us, develop and inform you about online and offline offers, products, services, and updates that may be useful, relevant, valuable or otherwise of interest to you; To customize your experience on the Site such as presenting tailored content; To detect and protect against error, fraud and other criminal activity, and respond to trust and safety issues that may arise; For compliance purposes, including to enforce our User Agreement, Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; To de-identify and aggregate information and use it for any lawful purpose; and For other purposes as otherwise described to you at the time of collection; Additionally, interactions with the AI Chatbot on our ACO Compare Tool, including your prompts and responses, may be collected to improve the AI model. How We Share the Information We Collect Innovaccer does not sell or trade personal information provided by you to Innovaccer in any transcript, survey, or recording for purposes of direct marketing. Innovaccer shares data as provided for herein or with your permission. Innovaccer does not disclose the content of transcripts, surveys, or recordings other than: To service providers performing services on behalf of Innovaccer; As provided in this Privacy Notice; or With your consent; We may share any information that you provide through the Services in the following circumstances: To deliver and improve the Services - We may de-identify information so that it is not personally identifiable and use and share such de-identified information for training and quality assurance purposes and to deliver and improve our Services; Subsidiaries and Affiliates - We may share any information we receive with our subsidiaries and affiliates worldwide for any purposes described in this Privacy Notice; Vendors and Service Providers - We may share any information we receive with third-party vendors and service providers who facilitate one or more aspects of the business, product and service operations that we provide to you through the Services (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs). These vendors and service providers may access, process, or store personal data in the course of providing services to Innovaccer; Analytics Partners - We use analytics services such as Inspectlet to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources; Advertising Partners - We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on the Site and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit Network Advertising Initiative (http://optout.networkadvertising.org) or the Digital Advertising Alliance (http://optout.aboutads.info/) to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps ; Legal Requests - We may share your information if we reasonably believe that it: Is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; Would potentially mitigate our liability in an actual or potential lawsuit; Is necessary to enforce this Privacy Notice or the Terms of Use or any User Agreement; Is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or Is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity; Merger, Sale of Business or other Asset Transfers - We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets; Consent - We may also disclose information from or about you or your devices with your permission; Marketing Communications We may send you electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis. We offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of administrative communications, such as account status, website updates, or other communications. CALIFORNIA RESIDENTS If you are a California resident, please review the additional notice below for more information regarding your rights under California law. California Resident Notice This California Resident Privacy Notice supplements the information and disclosures contained in our Privacy Notice. It applies to California residents from whom we collect Personal Information as a business under California law. For the purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the California Consumer Privacy Act of 2018 (California Civil Code §§ 1798.100 to 1798.199) and its implementing regulations, as amended or superseded from time to time (“CCPA”). Personal Information does not include information that is: Lawfully made available from government records; Deidentified or aggregated; Otherwise excluded from the scope of the CCPA; The chart below provides the categories of Personal Information we have collected, disclosed for a business purpose, sold, or used for business or commercial purposes in the preceding 12 months since this notice was last updated. The examples of Personal Information provided for each category may not reflect all of the specific types of Personal Information associated with each category. Category We Collect We Disclose We Sell A. Identifiers Examples: Name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers Yes Yes No B. Categories of Personal Information in Cal. Civ. Code Section 1798.80(e) Examples: Name, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, any other financial information, or medical information. Yes Yes No C. Characteristics of Protected Classifications under California or Federal Law Examples: Race or color, ancestry or national origin, religion or creed, age (over 40), mental or physical disability, sex (including gender), sexual orientation, medical condition, genetic information, marital status, or military and veteran status. Yes Yes No D. Commercial Information Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes Yes No E. Internet or Other Electronic Network Activity Information Examples: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application or advertisement. Yes Yes No F. Geolocation Data Example: Precise physical location. No N/A N/A G. Professional or employment-related information Examples: Job application or resume information, past and current job history, and job performance information. Yes Yes No H. Non-Public Education Information (as defined in 20 U.S.C. 1232g; 34 C.F.R. Part 99) Examples: Records that are directly related to a student maintained by an educational agency or institution or by a party acting for the agency or institution. No N/A N/A I. Inferences Drawn from Personal Information Examples: Consumer profiles reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Yes Yes No In the preceding twelve months, we have not sold any California resident’s Personal Information. USE OF PERSONAL INFORMATION We collect, use, and disclose your Personal Information in accordance with the specific business and commercial purposes below: Providing our Site and Services - To facilitate the products and services you request; Product Improvement - To undertake activities to verify or maintain the quality or safety of our Services, and to improve, upgrade, or enhance our Services; Communicating - To communicate with you, provide you with updates and other information relating to our Site and Services, provide information that you request, respond to comments and questions, and otherwise provide customer support; Auditing Interactions - To resolve disputes, troubleshoot problems, and help promote safe trading; Debugging - To identify and repair errors that impair existing intended functionality; Facilitating Payments - To facilitate transactions and payments; Research - To undertake internal research for technological development and demonstration; Marketing - For marketing purposes, such as to measure consumer interest in the products and services provided by us, develop and inform you about online and offline offers, products, services, and updates that may be useful, relevant, valuable or otherwise of interest to you; Personalization - To customize your experience on our Site such as presenting tailored conten; Fraud and Incident Prevention - To detect and protect against error, fraud and other criminal activity; Safety Issues - To respond to trust and safety issues that may arise; Compliance - For compliance purposes, including to enforce our User Agreement, Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; Transient Use - For short-term transient use; Contracting Vendors - Contracting with service providers to perform services on our behalf or on their behalf, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider; Processing on Behalf of Customers - To provide our Services to our business customers, on whose behalf we may process Personal Information; Enabling Transactions - To otherwise enable or effect, directly or indirectly, a commercial transaction; De-Identification and Aggregation - To de-identify and aggregate information and use it for any lawful purpose; Notified Purpose - For other purposes for which we provide specific notice at the time the information is collected.; Collection of Personal Information In the preceding 12 months since this notice was last updated, we have collected Personal Information from the following categories of sources: You/Your devices - You or your devices directly; Users - Other users of our Site and Services; Affiliates; Government - Government entities; Resellers - Consumer data resellers; Partners - Business partners; Public Sources - Publicly accessible sources; Disclosure of Personal Information We share your Personal Information to the following categories of third parties: ISPs - Internet service providers; Social Networks; Affiliates; Vendors - Vendors and service providers; Integrated Third Parties - Third parties integrated into our Site and Services; Third Parties as Legally Required - Third parties as required by law and similar disclosures; Third Parties in Merger/Acquisition - Third parties in connection with a merger, sale, or asset transfer; Third Parties with Consent - Other third parties for whom we have obtained your permission to disclose your Personal Information; YOUR CALIFORNIA PRIVACY RIGHTS If you are a California resident, you may exercise the following rights: Right to Know and Access - Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, you may submit a verifiable request for information regarding the: (1) Categories of Personal Information collected, sold, or disclosed by us;(2) Purposes for which categories of Personal Information are collected or sold by us; (3) Categories of sources from which we collect Personal Information; and (4) Specific pieces of Personal Information we have collected about you during the past 12 months; Right to Delete - Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, as well as subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected; Right to Correction - You can request to have your personal information (PI) and special personal information (SPI) corrected; Right to Know About and/or Opt-out of Automated Decision Making - You can learn about automated decision making and choose to say ‘no’ to your PI and SPI being used in profiling for behavioral advertisement online; Right to Equal Service and Price - You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations; Shine the Light - You may request information once per calendar year about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing using the How to Contact Us section below; To exercise your rights under the CCPA, please contact us via our Contact Us section. To authorize an agent to make a request to know, delete, or opt out on your behalf, please send a written authorization signed by you and the authorized agent to us via the Contact Us section below. Your Choices and Rights Innovaccer is committed to respecting the legal rights individuals have regarding their personal data. Children's Privacy The Site and Services are not directed to individuals under 18. If you are under the age of 18, you may not use the Site or Services or provide any personal information to use without a valid parental or legal guardian consent. Innovaccer does not knowingly collect personal information from individuals under the age of 18. If you learn that a child has provided us with personal information in violation of this Privacy Notice, please alert us at compliance@innovaccer.com. If you are a parent or guardian of an individual under 18 and believe your child has provided personal information to Innovaccer, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at compliance@innovaccer.com, where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. Innovaccer reserves the right to immediately delete the information of any individual, to the extent permitted by law, who it believes is under the age of 18 Access or Update Information To protect your privacy and security, we will verify your identity before granting access or making changes to your information. If you have registered a profile with Innovaccer, your Innovaccer ID and password are required in order to access or update your profile information through your profile settings. Third Parties Our Site and Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy notices before providing any information to them. Security We make reasonable efforts to prevent unauthorized access, maintain data accuracy, and ensure correct use of information by employing reasonable security practices and procedures, including Internet security methods and technologies. However, as our Site and Services are hosted electronically, we make no guarantees as to the security or privacy of your information. International Visitors Our Site and Services are hosted in the United States and intended for visitors located within the United States. If you choose to use our Site or Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are consenting to transferring information from or about you or your devices outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Site or Services. By providing any information, including information from or about you or your devices as provided for herein, on or to the Site or Services, you consent to such transfer, storage, and processing. Your Consent By using our Site or Services and/or by providing your information, you consent to the collection and use of the information you disclose on the Site or Services by Innovaccer in accordance with this Privacy Notice. If you do not agree, please do not use, browse, communicate with, or access our Site or Services. Effective Date The effective date of this Privacy Notice is April 21st, 2025. Changes to this Privacy Policy We may change this Privacy Notice and will post any changes on this page. The revised version will be effective when it is posted. We will also provide appropriate notice and choices to you, through the Site or Services, by email, or other communication, if we materially change the ways in which we use or share personal information previously collected from you through the Site or Services. We encourage you to visit this Privacy Notice periodically to learn of any updates. Contact Us At Innovaccer, we are committed to resolving concerns about your privacy and our collection or use of your Personal Information. For any questions or inquiries, you may contact Innovaccer at compliance@innovaccer.com or write to us at our offices at 201 Mission Street, Suite 2900, San Francisco, CA 94105 Attn: Wendy Rubas, Data Protection Officer. OVERVIEW Welcome! You have arrived at an online service location (e.g. website), including any interactive features, widgets, plug-ins, applications, content, downloads and other online service (collectively the “Service”) that is owned or operated by Innovaccer, Inc or one of our subsidiaries or affiliates (collectively referred to herein as “Innovaccer”). Our affiliates and subsidiaries include: Innovaccer, Inc (innovaccer.com) Cured, Inc (Cured) (cured.health) Pharmacy Quality Solutions, Inc (PQS) (pharmacyquality.com) Humbi LLC (Humbi) (humbi.ai) Gravity by Innovaccer (get-gravity.ai) Flow by Innovaccer (go-flow.ai) Comet by Innovaccer (comethealth.ai) Story Health by Innovaccer (storyhealth.com) Galaxy by Innovaccer (get-galaxy.ai) G-Forge by Innovaccer (g-forge.ai) Innovaccer AI (innovaccer.ai) CaduceusHealth (caduceushealth.com) This Privacy Notice applies to the Service or where Innovaccer posts or shares a link to this Privacy Notice regardless of how you access or use the Service, whether via a personal computer, mobile device or other electronic media. The Service was created to provide information about Innovaccer and the services we provide. This Privacy Notice sets forth our policy with respect to the information, including personally identifiable data (“Personal Information”) and other information that is collected from visitors and users of the Service. We are dedicated to the responsible collection, use, maintenance, and disclosure of Personal Information and are committed to comply with applicable privacy rules and regulations. This Privacy Notice explains how we collect, use, and share information, including personal information, collected from the Service so that you can make informed decisions. This Privacy Notice does not apply to information that is protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”). Any information Story Health collects that constitutes PHI is governed by, and will be used and disclosed solely as permitted under, the business associate agreement between Story Health and your healthcare provider (each, a “Provider”), as required by law, to safeguard PHI. For more information about the privacy of PHI, please contact your Provider. Any information provided directly to a Provider is treated in accordance with that Provider’s notice of privacy practices, and we encourage you to ask the Provider for information about their practices before providing any information to them. This Privacy Notice is incorporated into and subject to the Innovaccer Website Terms of Use. To the extent we provide you notice on the Service of different or additional privacy policies (e.g. at the point of collection) those additional terms shall govern such data collection and use. You understand and agree that Innovaccer and its authorized business partners, affiliates, subsidiaries or agents may collect, maintain, and process information provided by you, on and through the Services. You represent and warrant that you have permission to share any information, including Personal Information, you elect to provide to Innovaccer, you consent to such information being shared with third parties as described herein and that such information is accurate, current, non-misleading, consistent and relevant for the purpose for which you are providing the information. INFORMATION WE COLLECT The Personal Information we collect depends on how you interact with the Services you use and the choices you make. We collect Personal Information about you from different sources and in various ways when you use the Services, including name, email addresses and other contact information you provide directly, information collected automatically, information from third-party data sources, and information we infer or generate from other data. If you contact us, subscribe to our newsletter, download or request printed materials, access podcast recordings or articles, utilize our ACO Compare Tool, request a demo, or utilize the chat or other live communication option, you may be required to provide your name, email address, phone number, the name of your organization, and any additional information in order to facilitate the request. If you send us correspondence, such as emails or letters or otherwise communicate with us, or if other users or third parties send us correspondence about your activities, we collect such information. Further, you may provide us with Personal Information if you attend one of our networking events or conferences or if you make employment inquiries. If you choose to join our Talent Community, we may collect additional Personal Information, including your full name, email address, phone number, LinkedIn profile, resume, and department(s) of interest. This information is used to contact you about relevant job opportunities, recruiting events, newsletters, company updates, and other content aligned with your professional interests. By voluntarily providing this information, you consent to its collection, storage, and use for these purposes in accordance with this Privacy Notice. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in our messages. By voluntarily providing Innovaccer with Personal Information, you are consenting to our use of it in accordance with this Privacy Notice. If you provide Personal Information to the Services, you acknowledge and agree that such Personal Information may be transferred from your current location to the offices and servers of Innovaccer and the authorized third parties referred to herein. Information we collect when you use the Service If you visit the Service or contact Innovaccer directly, the data and information collected may include: Information you provide to Innovaccer, such as: Personal information, such as your name and contact information; surveys, transcripts, and recordings of your communication with us; Information you provide or content you upload or submit to the Service; and Business information, including business contact information. Automatic information, such as: Web browser and usage information, including IP address; Geographic region; Browser types; Page view tallies; Time spent on each page; Browsing information; and Operating system and type of device used. Information obtained from third parties If you register for our Service on another website, use a website providing a product or service from Innovaccer, or use a website that helps facilitate your activity on the Service, that website may provide information about you and your transactions back to us. If you choose to submit comments, photos, or content to our pages on third-party platforms, such as X, Facebook, YouTube, or LinkedIn (“Third Party Platform”), you may choose to include Personal Information. This is your choice. If you choose to share Personal Information on such a Third Party Platform, we may receive information about you, including your profile photo, name, and other information you choose to provide. If you want to limit the information available to us, it is your responsibility to review and/or adjust your privacy settings of such Third Party Platforms. We may receive additional information about you from other third parties, such as data from our marketing partners, and combine it with other information we have about you. Non-Identifiable Data Innovaccer may receive and store non-identifiable information itself, or such information may be included in databases owned and maintained by its affiliates, agents or service providers. The Service may use such information and pool it with other information to track, for example, the total number of visitors to the Service or downloads, the number of visitors to each page of the Service, and the domain names of our visitors’ Internet service providers. COOKIES & OTHER TRACKING TECHNOLOGIES Cookies: In operating the Service, we may use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Service gives to your browser when you access the Service. Our cookies help provide additional functionality to the Service and help us analyze Service usage more accurately. For instance, the Service may set a cookie on your browser that allows you to access the Service without needing to remember and then enter a password more than once during a visit to the Service. When cookies are used to collect Personal Information, we do so in accordance with applicable law and regulation within the United States based on where you are located. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. Types of cookies we may utilize: TYPE OF COOKIE PURPOSE Essential Cookies These cookies are essential to provide you with the Service and to enable you to use some of its features. Without these cookies, the Service that you have asked for cannot be provided, and we only use these cookies to provide you with those Services. Functionality Cookies These cookies allow our website to remember choices you make when you use the Service, such as remembering your language preferences, remembering your login details and remembering the changes you make on other parts of our website, which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit the Service. Analytics & Performance Cookies These cookies are used to collect information about traffic to our website and how users use the Service. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. The information gathered may include the number of visitors to the Service, the websites that referred them to our website, the pages they visited on our website, what time of day they visited our website, whether they have visited our website before, and other similar information. We use Google Analytics for this purpose. Google Analytics uses its own cookies. You can find out more information about Google Analytics cookies here and about how Google protects your data here. You can prevent the use of Google Analytics relating to your use of our Service by downloading and installing the browser plugin available here. Targeted & Advertising Cookies These cookies track your browsing habits to enable us to show advertising that is more likely to be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests. Based on that information, third party advertisers can place cookies to enable them to show advertisements that we think will be relevant to your interests while you are on third party websites. Social Media Cookies These cookies are used when you visit any public Innovaccer page. A social networking website such as Facebook, X (fka Twitter)or LinkedIn can record that you have visited this page and could use this information to serve you relevant ads that are in compliance with platform advertising policies Log Files: Like many internet and mobile services, we may automatically gather certain information about our Service traffic and store it in log files. This information includes mobile device identifiers, browser type, IP address, mobile or internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the Service, to track users’ movements around the Service, and to gather demographic information about our user base. We may use third-party tracking services that use log files, cookies, and possibly other techniques to track non-Personal Information about visitors to the Service in the aggregate. These services capture usage and volume statistics as well as geographical location data to compile usage reports and maps for optimization and troubleshooting purposes. Pixel tags (also called beacons or pixels): these are first- or third-party tags installed on (or called by) a webpage or application. Pixel tags can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address and other similar information. Innovaccer uses pixel tags to identify conversions of users on our website and to assess certain website activity or events, such as when a user fills out a form or clicks on a link. Software Development Kits (also called SDKs): function like pixels and cookies but operate in the mobile application context where pixels and cookies cannot always function. The application developer can install pieces of code (the SDK) into the application to collect certain information about user interaction with the application and information about the user device and network information. Google Tag Manager: This is used to manage various tracking codes and marketing tags on our Service. This tool allows us to implement third-party tags from services like Google Analytics, which may collect user data such as IP address and browsing activity to help us understand website usage and improve the Service. Aggregated Personal Information: In an ongoing effort to better understand and serve the users of the Service, Innovaccer may conduct research on its customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and Innovaccer may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Innovaccer may also disclose aggregated user statistics in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes. HOW TO CONTROL COOKIES & OTHER TRACKING TECHNOLOGIES Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you can modify your settings in most web browsers to accept or deny cookies or to request your permission each time a site attempts to set a cookie. You may also adjust your cookie preferences on the Service by utilizing the cookie preferences pop-up window when you visit the Service. Note that if you choose to disable cookies, not all functionality offered by the Service will be available or will work as effectively for you. Configuring how your browser handles cookies will not affect the use of other web tracking technologies such as pixel tags. Please note that online opt-outs are device and browser-specific. You may still see personalized ads from us while using a different device or browser, unless you also opt-out using that device or browser. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.youronlinechoices.com. HOW WE USE INFORMATION WE COLLECT We use the information we collect through the Service: To facilitate the products and services you request; To provide, maintain, improve, and enhance the Service; To communicate with you, provide you with updates and other information relating to the Service, provide information that you request, respond to comments and questions, and otherwise provide customer support; To resolve disputes and troubleshoot problems including Service functionality issues; To facilitate transactions and payments or otherwise enable commercial transactions; For marketing purposes, such as to measure consumer interest in the products and services provided by us, develop and inform you about online and offline offers, products, services, and updates that may be useful, relevant, valuable or otherwise of interest to you; To customize your experience on the Service such as presenting tailored content; To detect and protect against error, fraud and other criminal activity, and respond to trust and safety issues that may arise; For compliance purposes, including to enforce the Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; To de-identify and aggregate information and use it for any lawful purpose; and For other purposes as otherwise described to you at the time of collection HOW WE SHARE THE INFORMATION WE COLLECT Innovaccer shares data as provided for herein or with your permission. Innovaccer does not disclose the content of transcripts, surveys, or recordings other than: To service providers performing services on behalf of Innovaccer; As provided in this Privacy Notice; or With your consent. We may share any information that you provide through the Service in the following circumstances: To deliver and improve the Service: We may de-identify information so that it is not personally identifiable and use and share such de-identified information for training and quality assurance purposes and to deliver and improve our Service. Subsidiaries and Affiliates: We may share any information we receive with our subsidiaries and affiliates worldwide for any purposes described in this Privacy Notice. Vendors and Service Providers: We may share any information we receive with third-party vendors and service providers who facilitate one or more aspects of the business, product and service operations that we provide to you through the Service (e.g., search technology, discussion boards, bill collection, affiliate and rewards programs). These vendors and service providers may access, process, or store Personal Information in the course of providing services to Innovaccer. Analytics Partners: We use analytics services such as Inspectlet to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. Advertising Partners: We work with third-party advertising partners to show you ads that we think may interest you. These advertising partners may set and access their own cookies, pixel tags and similar technologies on the Service and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit Network Advertising Initiative (http://optout.networkadvertising.org) or the Digital Advertising Alliance (http://optout.aboutads.info/) to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps. Legal Requests: We may share your information if we reasonably believe that it: Is necessary to comply with a legal process (such as a court order, subpoena, or search warrant) or other legal requirement of any governmental authority; Would potentially mitigate our liability in an actual or potential lawsuit; Is necessary to enforce this Privacy Notice or the Terms of Use or any User Agreement; Is necessary to investigate and prevent unauthorized transactions or other illegal activities; and/or Is otherwise necessary or appropriate to protect our rights or property or the rights or property of any person or entity. Merger, Sale of Business or other Asset Transfers: We may disclose and transfer information about you to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets. Consent: We may also disclose information from or about you or your devices with your permission. MARKETING COMMUNICATIONS We may send you electronic newsletters, notification of account status, and other communications, such as marketing communications, on a periodic basis. In any communication from Innovaccer, we will offer you appropriate consent mechanisms, such as opt-out, for marketing and certain other communications and an unsubscribe option. As examples, you may opt-out as provided for in a specific email communication or contact us as described below in the section “Contact Us.” Please be aware that opt-outs may not apply to certain types of administrative communications, such as account status, website updates, or other communications. YOUR CHOICES AND RIGHTS Innovaccer is committed to respecting the legal rights individuals have regarding their Personal Information. CHILDREN'S PRIVACY The Service is not directed to individuals under 18. If you are under the age of 18, you may not use the Service or provide any personal information to use without a valid parental or legal guardian consent. Innovaccer does not knowingly collect personal information from individuals under the age of 18. If you learn that a child has provided us with personal information in violation of this Privacy Notice, please alert us at compliance@innovaccer.com. If you are a parent or guardian of an individual under 18 and believe your child has provided personal information to Innovaccer, or if you are a California resident under the age of 18 and wish to remove content you have made publicly available, please contact us at compliance@innovaccer.com, where you may request to exercise your applicable access, rectification, cancellation, and/or objection rights. Innovaccer reserves the right to immediately delete the information of any individual, to the extent permitted by law, who it believes is under the age of 18. ACCESS OR UPDATE INFORMATION To protect your privacy and security, we will verify your identity before granting access or making changes to your information. If you have registered a profile with Innovaccer, your Innovaccer ID and password are required in order to access or update your profile information through your profile settings. THIRD PARTIES Our Service may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy notices before providing any information to them. SECURITY We make reasonable efforts to prevent unauthorized access, maintain data accuracy, and ensure correct use of information by employing reasonable security practices and procedures, including Internet security methods and technologies. However, as our Service is hosted electronically, we make no guarantees as to the security or privacy of your information. INTERNATIONAL VISITORS Our Service is hosted in the United States and intended for visitors located within the United States. If you choose to use our Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are consenting to transferring information from or about you or your devices outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Service. By providing any information, including information from or about you or your devices as provided for herein, on or to the Service, you consent to such transfer, storage, and processing. YOUR CONSENT By using our Service and/or by providing your information, you consent to the collection and use of the information you disclose on the Service by Innovaccer in accordance with this Privacy Notice. If you do not agree, please do not use, browse, communicate with, or access our Service. EFFECTIVE DATE The effective date of this Privacy Notice is September 25, 2025. CHANGES TO THIS PRIVACY NOTICE We may change this Privacy Notice and will post any changes on this page. The revised version will be effective when it is posted. We will also provide appropriate notice and choices to you, through the Service, by email, or other communication, if we materially change the ways in which we use or share personal information previously collected from you through the Service. We encourage you to visit this Privacy Notice periodically to learn of any updates. CONTACT US At Innovaccer, we are committed to resolving concerns about your privacy and our collection or use of your Personal Information. For any questions or inquiries, you may contact Innovaccer at compliance@innovaccer.com or write to us at our offices at 201 Mission Street, Suite 2900 San Francisco, CA 94105, Attn: Wendy Rubas, Data Protection Officer. CALIFORNIA PRIVACY NOTICE This California Privacy Notice (the “Notice”) supplements the Privacy Notice set forth above with respect to specific rights granted under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively the “CCPA”) to natural person California residents and provides information regarding how such California residents can exercise their rights under the CCPA. This Notice is only relevant to you if you are a resident of California as defined under the CCPA. For the purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the CCPA. The chart below provides the categories of Personal Information we have collected, disclosed for a business purpose, sold, or used for business or commercial purposes in the preceding 12 months. The examples of Personal Information provided for each category may not reflect all of the specific types of Personal Information associated with each category. Category We Collect We Disclose We Sell A. Identifiers Examples: Name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers Yes Yes No B. Categories of Personal Information in Cal. Civ. Code Section 1798.80(e) Examples: Name, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, any other financial information, or medical information. Yes Yes No C. Characteristics of Protected Classifications under California or Federal Law Examples: Race or color, ancestry or national origin, religion or creed, age (over 40), mental or physical disability, sex (including gender), sexual orientation, medical condition, genetic information, marital status, or military and veteran status. Yes Yes No D. Commercial Information Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes Yes No E. Internet or Other Electronic Network Activity Information Examples: Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application or advertisement. Yes Yes No F. Sensitive Personal Information Examples: Social security, driver’s license, state identification card or passport numbers, account log-in, financial account, debit card or credit card number in combination with any required security or access code, password, or credentials allowing access to any account; precise geolocation; racial or ethnic origin; religious or philosophical beliefs; union membership; genetic data; the contents of a consumer’s mail, email, and text messages unless you are the intended recipient of the communication; biometric information for the purpose of uniquely identifying a consumer; and personal information collected and analyzed concerning a consumer’s health, sex life, or sexual orientation. No N/A N/A G. Sensory Data Examples: audio, electronic, visual, thermal, olfactory or similar information No N/A N/A H. Professional or employment-related information Examples: Job application or resume information, past and current job history, and job performance information. Yes Yes No I. Non-Public Education Information (as defined in 20 U.S.C. 1232g; 34 C.F.R. Part 99) Examples: Records that are directly related to a student maintained by an educational agency or institution or by a party acting for the agency or institution. No N/A N/A J. Inferences Drawn from Personal Information Examples: Consumer profiles reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Yes Yes No K. Biometric Information Examples: Imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns and voice recordings or keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information. No N/A N/A In the preceding twelve months, we have not sold any California resident’s Personal Information. PURPOSES AND SOURCES We collect Personal Information for the business or commercial purposes and from the sources set forth in “Information we collect” and “Information we collect when you use the Service” and “Information obtained from third parties” respectively, as outlined in the Privacy Notice above. We retain the categories of personal information set forth above in the Categories of Personal Information section of this Notice only as long as reasonably necessary for those business or commercial purposes set forth in “How we use Information we collect” in the Privacy Notice, except as may be required under applicable law, court order or government regulations. DISCLOSURE OF PERSONAL INFORMATION We share your Personal Information with affiliates and subsidiaries, third party service providers and contractors, and trusted business partners that support our provision of the Services. YOUR CALIFORNIA PRIVACY RIGHTS If you are a California resident, you may exercise the following rights: Notice at Collection: At or before the time of collection, you have a right to receive a notice of our practices, including the categories of personal information and sensitive personal information to be collected, the purposes for which such information or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this Notice and in the Sections “Information we Collect”, “Information we collect when you use the Service”, “Information obtained from third parties” and “How we use Information we collect”. Right to Know and Access: Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, you may submit a verifiable request for information regarding the: (1) Categories of Personal Information collected, sold, or disclosed by us; (2) Purposes for which categories of Personal Information are collected or sold by us; (3) Categories of sources from which we collect Personal Information; and (4) Specific pieces of Personal Information we have collected about you during the past 12 months. Right to Delete: Subject to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations, as well as subject to certain exceptions, you may submit a verifiable request that we delete Personal Information about you that we have collected; Right to Correction: You can request to have your personal information and special personal information corrected. Right to Know About and/or Opt-out of Automated Decision Making: You can learn about automated decision making and choose to say ‘no’ to your personal information and special personal information being used in profiling for behavioral advertisement online. Right to Equal Service and Price: You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights, subject to certain limitations. Shine the Light: You may request information once per calendar year about our disclosures of certain categories of Personal Information to third parties for their direct marketing purposes. Such requests must be submitted to us in writing using the How to Contact Us section below. How to exercise your CCPA rights To exercise your rights under the CCPA, please contact us at compliance@innovaccer.com. To authorize an agent to make a request to know, delete, or opt out on your behalf, please send a written authorization signed by you and the authorized agent to us at compliance@innovaccer.com. If you designate an agent through a power of attorney, requests through an agent will be processed in accordance with California law pertaining to powers of attorney. Further, to provide, correct, or delete specific pieces of personal information we will need to verify your identity to the degree of certainty required by law. We will verify your request by asking you for two pieces of personal information and attempting to match those to information we maintain about you. No Discrimination We will not discriminate against you for exercising your rights under the CCPA, including by denying service, suggesting that you will receive, or charging, different rates for services, or suggesting that you will receive, or providing, a different level or quality of service to you. COLORADO PRIVACY NOTICE If you are a Colorado resident and the processing of personal information about you is subject to the Colorado Privacy Act (“CPA”), you have certain rights with respect to that personal information. Right to Know: The right to confirm whether or not we are processing your personal information and to access such data; Right to a Copy: The right to a portable copy of the personal information we have collected from you; Right to Delete: The right to request deletion of personal information about you, subject to certain exceptions; Right to Correct: The right to request correction of inaccurate personal information about you, taking into account the nature of personal information and purposes of processing such information; Right to Opt-Out of Targeted Advertising: The right to request we stop future processing of personal information about you for such purposes; and Right to Opt-Out of the Sale of Personal Information: The right to request we stop future processing of personal information about you for such purposes. HOW TO EXERCISE YOUR CPA RIGHTS To exercise your CPA rights, contact us at compliance@innovaccer.com. We will respond to such requests within 45 days from when we receive your request, although we may be allowed to take longer to process your request under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know. You can opt out of the sale of your personal information or the use of your personal information for targeted advertising by contacting us at compliance@innovaccer.com. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why. APPEALING OUR DECISIONS MADE IN RESPONSE TO YOUR REQUESTS In some cases, we may not act on your requests (for example, if another law applies that prevents us from deleting a piece of personal information). When this is the case, we will explain our reasons for not providing you with the information or taking the action you requested. Additionally, you have the right to appeal our decision by contacting us at compliance@innovaccer.com within 30 days after you receive our decision. As part of your appeal, we request you provide us with information that we need (e.g., reference number) to identify denial of request. We will respond to your appeal within 45 days of our receipt of the request, unless we need additional time to do so (up to 60 additional days), in which case we will notify you. ADDITIONAL INFORMATION ABOUT COLORADO PRIVACY RIGHTS You may designate an agent to submit opt-out requests on your behalf under the CPA. If you use an agent to submit such requests on your behalf, we will need to verify your identity, and the agent will need to provide us with your signed permission indicating they have been authorized to submit the request on your behalf. Further, to provide, correct, or delete specific pieces of personal information we will need to verify your identity to a reasonable degree of certainty. We will verify your request by asking you for two pieces of personal information and attempting to match those to information we maintain about you. Finally, you have a right to not be discriminated against for exercising these rights set out in the CPA.