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Request access Access Security & Compliance Resources Security and Trust at Luciq Transparency into how we protect your data Luciq (formerly Instabug) is built with a security-first approach, combining strong architecture, privacy-by-design principles, and independently validated controls to protect customer data and ensure platform resilience. Get in touch Certifications & Reports SOC 2 Type II Report ISO 27001:2022 Independent 3rd Party Pen-Testing GDPR, DPA & Privacy Security Policies Acceptable Use Policy View Policy Asset Management Policy View Policy Backup Policy View Policy Change Management Policy View Policy Code of Conduct Policy View Policy Cryptography Policy View Policy Data Classification Policy View Policy Data Deletion Policy View Policy Data Protection Policy View Policy Information Security Policy View Policy Password Policy View Policy Physical Security Policy View Policy Responsible Disclosure Policy View Policy Vendor Management Policy View Policy Vulnerability Management Policy View Policy Plans & Procedures Business Continuity Plan View Disaster Recovery Plan View Incident Response Plan View Custom Procedure for Independent Audits View Risk Assessment Program View FAQs Does Luciq require sensitive data like PIl or payment information? No. Luciq does not require PII or payment card data to function. Customers can control and minimize any data sent through SDK configuration. How is customer data isolated? Data is isolated through: Per-customer encryption keys Logical database segmentation Application-level tenant enforcement How does Luciq handle security threats? Luciq keeps a robust security posture through: Hardened cloud-native security controls Continuous monitoring and alerting Vulnerability scanning and remediation Regular penetration testing Incident Response Do you complete security questionnaires and answer inquiries? Most customers find our SOC 2 and ISO 27001 documentation sufficient as they cover the majority of required regulatory or posture leveraging security controls. We address any additional targeted questions when required. How often are your security controls reviewed? All policies and procedures are reviewed at least annually, with continuous monitoring and improvement. Can we access detailed security documentation? Yes. Under NDA, we provide: SOC 2 Type Il report ISO 27001 certificate Penetration test report Security whitepaper Policies and procedures Data Protection & Privacy Luciq processes data in accordance with strict privacy and legal frameworks: Data Processing Role Luciq acts as a data processor, processing data only on behalf of customers (controllers). Data Usage Data is processed strictly for service delivery Luciq does not sell, share, process or require personal data International Transfers Governed by Standard Contractual Clauses (SCCs) Supports GDPR, UK GDPR, and Swiss regulations Subprocessors Carefully vetted and monitored Contractually bound to data protection obligations Subjected to annual review Learn More Data Processing Addendum (DPA). GDPR & Privacy Documentation