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Smartcar Trust Center | Trust Center Smartcar Trust Center The Smartcar Trust Center showcases our company's dedication to the protection of connected vehicles. Security is the cornerstone of our product strategy, and we construct our platform adhering to the best practices for availability, scalability, and security in cloud applications. Our program undergoes consistent monitoring and evaluation to meet or surpass compliance and regulatory standards. See compliance Monitoring Continuously monitored by Secureframe View all Compliance We adhere to the highest standards of security. SOC 2 Type 1 Service Organization Controls (SOC 2) (Type I) trust services principles SOC 2 Type 2 Service Organization Controls (SOC 2) (Type II) trust services principles SOC 3 Service Organization Controls (SOC 3) ISO 27001 ISO/IEC 27001:2022 Information security, cybersecurity and privacy protection - Information security management systems - Requirements ISO 27701 ISO/IEC 27701:2019 Security techniques - Extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy information management - Requirements and guidelines GDPR Protect the personal data and privacy of EU citizens for transactions that occur within EU member states. CCPA In progress. (Last updated August 2024) EU-US DPF EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. Data Privacy Framework (UK Extension to the EU-U.S. DPF), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) Resources Access materials in just a few clicks. Terms of Service Privacy Policy End User Privacy Policy Acceptable Use Policy Data Processing Addendum Vunerability Disclosure Program SOC 2 Type 2 SOC 3 Report Penetration Test Report ISO 27001 Certificate View all Subprocessors Amazon Web Services Cloud Service Provider Segment Analytics Tracking Platform Sentry Error Tracking Platform Slack Internal Communication HappyFox Customer Support Platform Monitoring Change Management Segregation of Environments Development, staging, and production environments are segregated. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Baseline Configurations Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed. Availability Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Testing the Business Continuity and Disaster Recovery Plan The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results. Organizational Management Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Internal Control Monitoring A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements. Background Checks Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws. Cybersecurity Insurance Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events. Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Acceptable Use Policy An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Code of Conduct A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Confidentiality Access to Customer Data is Restricted Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Vulnerability Management Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Incident Response Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Incident Response Plan Testing The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results. Risk Assessment Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Risk Register A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy. Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Network Security Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Access Security Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Access to Product is Restricted Non-console access to production infrastructure is restricted to users with a unique SSH key or access key Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually Unique Access IDs Personnel are assigned unique IDs to access sensitive systems, networks, and information Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Complex Passwords Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information Physical Security Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Communications Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments. Confidential Reporting Channel A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns. Terms of Service Terms of Service or the equivalent are published or shared to external users.