Snapshot 16906
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Subscribe to UpdatesSubscribe All Systems Operational Verimatrix Platform Operational Streamkeeper Operational Multi-DRM SaaS Operational Anti-Piracy: Watermarking Operational Anti-Piracy: Counterspy Operational Monitoring Operational Multi-DRM Monitoring Operational VCAS Monitoring Operational TV Everywhere Authentication Operational VCAS Cloud Operational Satellite HD Regional (SHDR) Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Sep 29, 2026 SHDR Maintenance Release Completed - The scheduled maintenance has been completed. Sep 29, 06:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 03:00 UTC Scheduled - We will be undergoing scheduled maintenance during this time. The release includes an update to the database platform that supports the application. During maintenance, affected websites will be intermittently unavailable, and devices will not be able to be added or removed from affected systems. Sep 24, 18:23 UTC Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 No incidents reported. Sep 24, 2026 Streamkeeper Europe POP System Degradation Resolved - This incident has been resolved. Sep 24, 18:47 UTC Monitoring - We have identified the failure, and after examination of the services determined the issue was short lived and now remediated. We have routed traffic back into the European region and will monitor the system. Sep 24, 18:39 UTC Identified - from 17:48–17:54 UTC today Customers in the European region may have experienced HTTP-500 errors returned by the Streamkeeper European endpoint. We have taken action to remediate the impact and are currently investigating the root cause. Sep 24, 18:23 UTC Investigating - We are experiencing a service degradation in the European zone of our Streamkeeper service. We apologize for the inconvenience and have taken the action of routing traffic from the region while we investigate further. We will provide an update as additional information becomes available. Sep 24, 18:14 UTC Streamkeeper Multi-DRM and Dashboards maintenance - EMEA region Completed - The scheduled maintenance has been completed. Sep 24, 00:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 21:00 UTC Scheduled - We will begin scheduled maintenance in the Europe region at this time. Sep 17, 18:54 UTC Sep 23, 2026 Streamkeeper Multi-DRM and Dashboards maintenance - AMER region Completed - The scheduled maintenance has been completed. Sep 23, 20:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 16:30 UTC Scheduled - We will begin scheduled maintenance in the Americas region at this time. Sep 17, 18:53 UTC Secure Delivery Platform Maintenance Completed - The scheduled maintenance has been completed. Sep 23, 10:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 23, 07:00 UTC Scheduled - We have a release that we will be deploying Wednesday, September 23, 2026, at 00:00am Pacific Time. The release will include the following: - New: Access Restrictions — Geo-Blocking & VPN Blocking (restrict access by country, block VPN traffic). - More reliable reseller experience; faster, more consistent subscription and organization operations. This release will not require any downtime and should be transparent to you and your customers. In the event you experience any impact to your services please contact us at +1-800-574-3856. Sep 17, 16:29 UTC Sep 22, 2026 Streamkeeper Multi-DRM and Dashboards maintenance - APAC region Completed - The scheduled maintenance has been completed. Sep 22, 20:30 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 22, 16:30 UTC Scheduled - We will begin scheduled maintenance in the Asia-Pacific region at this time. Sep 17, 18:52 UTC Verimatrix Portal - Possible System Degradation Under investigation Resolved - This incident has been resolved - no further updates are anticipated. Sep 22, 19:52 UTC Monitoring - We have made changes on our service and believe the issue for impacted customers is now resolved. We will monitor the situation and update this page again before closing this issue. Sep 22, 18:38 UTC Update - We are continuing to investigate this issue. Sep 22, 18:34 UTC Investigating - We have detected a possible impact to customer login to our platform Portal. Underlying Antipiracy services are functioning as expected. We apologize for the inconvenience and want to assure you that our team is investigating the issue now. We will provide an update as additional information becomes available. Sep 22, 18:06 UTC Sep 21, 2026 No incidents reported. Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Sep 17, 2026 No incidents reported. Sep 16, 2026 No incidents reported. Sep 15, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage