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Skip to navigationSkip to main content Welcome to Aptean's Trust Center At Aptean, we understand the importance of security, privacy, compliance and transparency. That's why we take a comprehensive approach to Trust. Whether you are a customer, prospective customer or partner, this self-serve tool enables you to complete your audits and security questionnaires. We are dedicated to consistently enhancing our Trust Center and will regularly update and review it. Privacy PolicyOpens in new tab Filter by Aptean adheres to SOC 2 Type II compliance standards and integrates key controls from ISO 27001 and NIST 800 frameworks into our information security program. Our Trust Center describes the controls we have in place for both Aptean’s corporate operations and cloud products and services. Use the Solution and Industry filters above to refine the Controls and Resources to your Aptean product(s). Compliance SOC 2 NIST 800-53 GDPR Resources View all External Audit Reports Aptean SOC 3 Aptean SOC 2 Type II Report Policies Aptean Information Security Policy Aptean Information Security Standards and Guidelines - Overview Aptean Incident Response Process - Level 3 - Overview Aptean Change Management Procedure - Overview View 10 more AI Resources Aptean AI Governance & Responsible Use Policy - Overview AI & Data Usage FAQs Aptean AppCentral Service Description Sub-Processors Aptean Sub-Processors by Product Aptean Data Processing Addendum (DPA) Product Specific Reports SOC 1 Type II - Aptean EAM SOC 1 Type II - Aptean EAM TabWare Edition (AssetPoint) SOC 1 Type II - Aptean Industrial Manufacturing ERP Traverse Edition Pen Test Executive Summary - Aptean Industrial Manufacturing ERP Traverse Edition - Thick Client Application Security Assessment View 23 more Support Handbooks Customer Success Handbook - Aptean Respond SaaS Customer Success Handbook - Objective 7x24 Support (On Prem) Customer Success Handbook - Objective 5x8 Support (On Prem) Customer Success Handbook - oxaion - DE View 53 more ESG & DEI Aptean ESG & DEI Statement Controls View all Organizational Security External Security Validation Asset Management Control and Classification of Assets View 21 more Organizational Security controls Data and Privacy GDPR Compliance Data Retention and Deletion International Data Transfers View 9 more Data and Privacy controls Cloud Security Network Security Application Security Encryption View 18 more Cloud Security controls Legal and Compliance Code of Conduct Anti Modern Slavery Policy NIS2 View 4 more Legal and Compliance controls Product Security Product Security Penetration Testing Logging and Monitoring View 4 more Product Security controls Availability & Continuity 99.9% Availability Disaster Recovery Automated Backups View 1 more Availability & Continuity control Subprocessors View all AWS • Hosting Provider Headquartered in USA Infrastructure Hosting for products utilising AWS Microsoft Azure • Hosting Provider Headquartered in USA Infrastructure Hosting for products utilising Microsoft Azure Cloudflare • Core Service Provider Headquartered in USA Web application firewall for cloud applications. CrowdStrike • Core Service Provider Headquartered in USA Provision of endpoint security. FAQ View all Updates View all Compliance EU Artificial Intelligence (AI) Act Published June 17, 2025 At Aptean we support the responsible use of AI and are actively preparing for compliance with the EU Artificial Intelligence Act. We are aligning our AI development and governance practices with the Act’s requirements, including assessing how the law applies to our AI-powered features and enhancing transparency, oversight, and risk management. We’ll continue to adapt our processes to meet regulatory expectations and uphold customer trust. For more information, contact us at [email protected]. General Updated Sub-Processors Published April 28, 2025 We have made updates to our Global Sub-Processor list, available for download from Aptean Trust Center > Sub-Processors by ProductOpens in new tab. Changes Include: Removal of old sub-processors Inclusion of the Made2Mange product HQ location updates for a number of sub-processors for consistent reporting General Updated Sub-Processors Published February 4, 2025 We have made updates to our Global Sub-Processor list, available for download from Aptean Trust Center > Sub-Processors by ProductOpens in new tab.