Snapshot 17352
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"created_at": "2015-03-10T14:02:50.137-07:00",
"description": "DroneDeploy's data processing server cluster.",
"group_id": null,
"id": "j48pr163vcbp",
"name": "Map Processing",
"page_id": "g56bb5vqcws9",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-11-18T08:04:03.318-08:00"
},
{
"created_at": "2015-06-05T10:36:24.222-07:00",
"description": "Frontend application accessible at www.dronedeploy.com",
"group_id": null,
"id": "02lc0r6pfs13",
"name": "Web Server",
"page_id": "g56bb5vqcws9",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.449-07:00"
},
{
"created_at": "2015-05-28T13:29:24.284-07:00",
"description": null,
"group_id": null,
"id": "9fgp54m4h7kg",
"name": "APIs",
"page_id": "g56bb5vqcws9",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.461-07:00"
},
{
"created_at": "2016-03-14T10:56:59.472-07:00",
"description": "Servers related to exporting data from DroneDeploy",
"group_id": null,
"id": "vmqjy6fs32jb",
"name": "Exports",
"page_id": "g56bb5vqcws9",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.471-07:00"
},
{
"created_at": "2024-02-01T20:18:06.589-08:00",
"description": null,
"group_id": null,
"id": "hcd5611p0yqt",
"name": "Reports",
"page_id": "g56bb5vqcws9",
"position": 6,
"showcase": true,
"start_date": "2024-02-01T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.481-07:00"
},
{
"created_at": "2016-08-10T12:17:18.421-07:00",
"description": null,
"group_id": null,
"id": "mw9nflkyxnfl",
"name": "Support Help Center",
"page_id": "g56bb5vqcws9",
"position": 8,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-05-02T14:15:29.205-07:00"
},
{
"created_at": "2022-05-02T11:28:34.758-07:00",
"description": "All uploading from mobile devices",
"group_id": null,
"id": "d3k6sp31ydqj",
"name": "Uploads",
"page_id": "g56bb5vqcws9",
"position": 9,
"showcase": true,
"start_date": "2022-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-28T11:32:27.684-07:00"
},
{
"created_at": "2022-11-11T06:38:06.392-08:00",
"description": null,
"group_id": null,
"id": "59bjs3163rxn",
"name": "Automate",
"page_id": "g56bb5vqcws9",
"position": 10,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.502-07:00"
},
{
"created_at": "2024-05-02T14:17:28.859-07:00",
"description": null,
"group_id": null,
"id": "gwryxr2j0sqs",
"name": "Web Application",
"page_id": "g56bb5vqcws9",
"position": 13,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-14T14:04:30.509-07:00"
},
{
"created_at": "2024-05-02T14:18:00.163-07:00",
"description": null,
"group_id": null,
"id": "h8zt9x8g914k",
"name": "Flight App",
"page_id": "g56bb5vqcws9",
"position": 14,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-08-24T07:52:50.617-07:00"
},
{
"created_at": "2024-05-02T14:18:13.422-07:00",
"description": null,
"group_id": null,
"id": "b926f7nd08hw",
"name": "Ground App",
"page_id": "g56bb5vqcws9",
"position": 15,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.533-07:00"
},
{
"created_at": "2024-05-02T14:20:35.411-07:00",
"description": null,
"group_id": null,
"id": "by2xq09pjdls",
"name": "Walks",
"page_id": "g56bb5vqcws9",
"position": 16,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.544-07:00"
},
{
"created_at": "2024-05-02T14:21:04.681-07:00",
"description": null,
"group_id": null,
"id": "d5yl7fk5s4hv",
"name": "Measurements",
"page_id": "g56bb5vqcws9",
"position": 17,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-30T13:37:02.491-07:00"
},
{
"created_at": "2024-05-02T14:21:15.666-07:00",
"description": null,
"group_id": null,
"id": "nz1971ywy4w5",
"name": "High Accuracy",
"page_id": "g56bb5vqcws9",
"position": 18,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.564-07:00"
},
{
"created_at": "2024-05-02T14:21:25.799-07:00",
"description": null,
"group_id": null,
"id": "2shqwnzqlqgd",
"name": "App Market \u0026 Integrations",
"page_id": "g56bb5vqcws9",
"position": 19,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-06-29T16:02:16.093-07:00"
},
{
"created_at": "2024-05-02T14:21:33.315-07:00",
"description": null,
"group_id": null,
"id": "8rmnpd6d34vh",
"name": "Annotations",
"page_id": "g56bb5vqcws9",
"position": 20,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.574-07:00"
},
{
"created_at": "2024-05-02T14:21:40.658-07:00",
"description": null,
"group_id": null,
"id": "ktmwchqk2mk8",
"name": "App Market \u0026 Integrations",
"page_id": "g56bb5vqcws9",
"position": 21,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2025-06-12T14:56:56.988-07:00"
},
{
"created_at": "2024-05-02T14:21:48.261-07:00",
"description": null,
"group_id": null,
"id": "9j1gczt4m5rj",
"name": "Authentication",
"page_id": "g56bb5vqcws9",
"position": 22,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.584-07:00"
},
{
"created_at": "2024-05-02T14:21:55.996-07:00",
"description": null,
"group_id": null,
"id": "yk0phydkydj9",
"name": "3D",
"page_id": "g56bb5vqcws9",
"position": 23,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.594-07:00"
},
{
"created_at": "2024-07-23T13:55:19.048-07:00",
"description": null,
"group_id": null,
"id": "6y0l11jzvy8y",
"name": "Dock Automation",
"page_id": "g56bb5vqcws9",
"position": 24,
"showcase": true,
"start_date": "2024-07-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-26T18:46:29.970-07:00"
},
{
"created_at": "2025-10-20T08:37:58.856-07:00",
"description": null,
"group_id": null,
"id": "47nfv991fdhl",
"name": "Support: Live Chat/Phone/Tickets",
"page_id": "g56bb5vqcws9",
"position": 25,
"showcase": true,
"start_date": "2025-10-20T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-14T17:09:52.556-07:00"
},
{
"created_at": "2025-10-20T08:38:22.675-07:00",
"description": null,
"group_id": null,
"id": "1tgjvhgj1pvb",
"name": "DroneDeploy.com",
"page_id": "g56bb5vqcws9",
"position": 26,
"showcase": true,
"start_date": "2025-10-20T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-06-11T13:32:24.864-07:00"
},
{
"created_at": "2025-11-12T12:02:34.322-08:00",
"description": null,
"group_id": null,
"id": "5dmz1ngzr4s2",
"name": "Aerial Pro",
"page_id": "g56bb5vqcws9",
"position": 27,
"showcase": true,
"start_date": "2025-11-12T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.603-07:00"
},
{
"created_at": "2025-11-12T12:02:55.061-08:00",
"description": null,
"group_id": null,
"id": "tq7jvpz3vmtn",
"name": "Safety AI",
"page_id": "g56bb5vqcws9",
"position": 28,
"showcase": true,
"start_date": "2025-11-12T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-08-07T13:23:55.049-07:00"
},
{
"created_at": "2026-02-05T11:40:26.036-08:00",
"description": null,
"group_id": null,
"id": "2q620g62163r",
"name": "Enterprise Analytics Dashboard",
"page_id": "g56bb5vqcws9",
"position": 29,
"showcase": true,
"start_date": "2026-02-05T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.622-07:00"
},
{
"created_at": "2026-09-16T16:33:41.991-07:00",
"description": null,
"group_id": null,
"id": "y47y8lhrtm9z",
"name": "Ground Pro",
"page_id": "g56bb5vqcws9",
"position": 30,
"showcase": true,
"start_date": "2026-09-16T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-16T16:33:41.991-07:00"
}
],
"incidents": [
{
"components": [
{
"created_at": "2022-05-02T11:28:34.758-07:00",
"description": "All uploading from mobile devices",
"group_id": null,
"id": "d3k6sp31ydqj",
"name": "Uploads",
"page_id": "g56bb5vqcws9",
"position": 9,
"showcase": true,
"start_date": "2022-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-28T11:32:27.684-07:00"
}
],
"created_at": "2026-09-28T10:17:44.187-07:00",
"id": "d3fpn34rg453",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Between 8:13 AM Pacific Time (15:13 UTC) on September 25 and 11:25 AM Pacific Time (18:25 UTC) on September 28, some users experienced an issue where exterior overlays became stuck in a \"Waiting for Upload and Alignment\" state. Engineering implemented a fix, and we do not expect further impact. Affected overlays will need to be re-uploaded.",
"created_at": "2026-09-28T11:32:27.750-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T11:32:27.750-07:00",
"id": "bw45ygntdhkx",
"incident_id": "d3fpn34rg453",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T11:32:27.750-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified and our Engineering team is working on implementing a fix.",
"created_at": "2026-09-28T10:22:50.775-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T10:22:50.775-07:00",
"id": "l0g77f4m6gq5",
"incident_id": "d3fpn34rg453",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T10:22:50.775-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are aware of an issue where exterior overlay uploads appear stuck in a waiting for upload and alignment status. Our engineering team is currently investigating.",
"created_at": "2026-09-28T10:17:44.309-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-28T10:17:44.309-07:00",
"id": "1280jchkd3xc",
"incident_id": "d3fpn34rg453",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-28T10:17:44.309-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Overlay uploads stuck in 'Waiting for Upload and Alignment' status",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-28T11:32:27.750-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/hx0n3qg876qs",
"started_at": "2026-09-28T10:17:44.177-07:00",
"status": "resolved",
"updated_at": "2026-09-28T11:32:27.787-07:00"
},
{
"components": [
{
"created_at": "2024-07-23T13:55:19.048-07:00",
"description": null,
"group_id": null,
"id": "6y0l11jzvy8y",
"name": "Dock Automation",
"page_id": "g56bb5vqcws9",
"position": 24,
"showcase": true,
"start_date": "2024-07-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-26T18:46:29.970-07:00"
}
],
"created_at": "2026-09-25T09:27:19.106-07:00",
"id": "scn3swh3q4bb",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Between 7:45am Pacific Time on 9/22 and 4:54pm Pacific Time on 9/25, some users may have experienced delays in map processing for flights from Dock drones and RC (remote controller) uploads submitted through the background uploader. We identified the issue, applied a fix, and reprocessed all affected maps. We don't expect further impact.",
"created_at": "2026-09-26T18:46:30.003-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-26T18:46:30.003-07:00",
"id": "l67qmn40slln",
"incident_id": "scn3swh3q4bb",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-26T18:46:30.003-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved.",
"created_at": "2026-09-25T13:02:27.739-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T13:02:27.739-07:00",
"id": "xqp1xlktym19",
"incident_id": "scn3swh3q4bb",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T13:02:27.739-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "The issue has been identified and our team continues to work on a resolution.",
"created_at": "2026-09-25T10:27:25.578-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T10:27:25.578-07:00",
"id": "bhs3y6v4hpr1",
"incident_id": "scn3swh3q4bb",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T10:27:25.578-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating a delay in maps generated from dock drones.",
"created_at": "2026-09-25T09:27:19.191-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-25T09:27:19.191-07:00",
"id": "v7v0z3k1lyxg",
"incident_id": "scn3swh3q4bb",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-25T09:27:19.191-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-25T13:02:27.739-07:00",
"name": "Delays in dock media processing",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-26T18:46:30.003-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/66h4qb9vcpzw",
"started_at": "2026-09-25T09:27:19.098-07:00",
"status": "resolved",
"updated_at": "2026-09-26T18:46:30.020-07:00"
},
{
"components": [
{
"created_at": "2024-07-23T13:55:19.048-07:00",
"description": null,
"group_id": null,
"id": "6y0l11jzvy8y",
"name": "Dock Automation",
"page_id": "g56bb5vqcws9",
"position": 24,
"showcase": true,
"start_date": "2024-07-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-26T18:46:29.970-07:00"
}
],
"created_at": "2026-09-23T08:24:19.767-07:00",
"id": "zp04z7t92t5l",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "Between 7:23AM and 8:56AM Pacific Time some users may have experienced an issue with Dock connections. Our Engineering team implemented a patch to restore connection, and continued to monitor stability until the connection issue was confirmed resolved. We expect no further impact.",
"created_at": "2026-09-23T09:41:34.878-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-23T09:41:34.878-07:00",
"id": "ns4cpcyg3dxh",
"incident_id": "zp04z7t92t5l",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-23T09:41:34.878-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "We have identified the issue and are working on restarting impacted Dock connections.",
"created_at": "2026-09-23T08:42:45.026-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-23T08:42:45.026-07:00",
"id": "w5bbr6lgxzj9",
"incident_id": "zp04z7t92t5l",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-23T08:42:45.026-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "We are aware that some customers' docks are offline. Our team is currently investigating.",
"created_at": "2026-09-23T08:24:19.834-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-23T08:24:19.834-07:00",
"id": "hqtqslz1wpyx",
"incident_id": "zp04z7t92t5l",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-23T08:24:19.834-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Some docks offline",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-23T09:41:34.878-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/kvflhm2nmmls",
"started_at": "2026-09-23T08:24:19.760-07:00",
"status": "resolved",
"updated_at": "2026-09-23T09:41:34.893-07:00"
},
{
"components": [
{
"created_at": "2025-10-20T08:37:58.856-07:00",
"description": null,
"group_id": null,
"id": "47nfv991fdhl",
"name": "Support: Live Chat/Phone/Tickets",
"page_id": "g56bb5vqcws9",
"position": 25,
"showcase": true,
"start_date": "2025-10-20T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-14T17:09:52.556-07:00"
}
],
"created_at": "2026-09-14T14:55:07.668-07:00",
"id": "xmz79dbkfsyx",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "47nfv991fdhl",
"name": "Support: Live Chat/Phone/Tickets",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "We have received word from our 3rd party provider that our Enterprise Support phone line is now working as expected.",
"created_at": "2026-09-14T17:09:52.591-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-14T17:09:52.591-07:00",
"id": "4r03djhwyb08",
"incident_id": "xmz79dbkfsyx",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T17:09:52.591-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "47nfv991fdhl",
"name": "Support: Live Chat/Phone/Tickets",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Due to an outage with a 3rd party provider, the Enterprise Support phone line is currently unavailable. To contact Support, please email [email protected]. We will provide updates as they arise and appreciate your patience.",
"created_at": "2026-09-14T14:55:07.728-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-09-14T14:55:07.728-07:00",
"id": "8nj1b77fps9w",
"incident_id": "xmz79dbkfsyx",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T14:55:07.728-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Enterprise Phone Support Unavailable",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-14T17:09:52.591-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3yj9mzqvhb1m",
"started_at": "2026-09-14T14:55:07.662-07:00",
"status": "resolved",
"updated_at": "2026-09-14T17:09:52.608-07:00"
},
{
"components": [],
"created_at": "2026-08-25T06:30:00.000-07:00",
"id": "wp78l97x2r27",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Between 2026-08-24 00:51 UTC (Aug 23, 4:51 PM PT) and 2026-08-25 13:20 UTC (Aug 25, 6:20 AM PDT) some users may have experienced failures with local uploading or processing of BIM files. Engineering has corrected the issue and no further impact is expected.",
"created_at": "2026-08-26T14:12:36.953-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-25T06:30:00.000-07:00",
"id": "ghtj7hc3ys31",
"incident_id": "wp78l97x2r27",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-26T14:12:36.953-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "BIM upload and processing failures",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-25T06:30:00.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/4xgy9yl1sjw7",
"started_at": "2026-08-26T14:12:36.907-07:00",
"status": "resolved",
"updated_at": "2026-08-26T14:12:36.962-07:00"
},
{
"components": [
{
"created_at": "2024-07-23T13:55:19.048-07:00",
"description": null,
"group_id": null,
"id": "6y0l11jzvy8y",
"name": "Dock Automation",
"page_id": "g56bb5vqcws9",
"position": 24,
"showcase": true,
"start_date": "2024-07-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-26T18:46:29.970-07:00"
}
],
"created_at": "2026-08-24T08:21:31.395-07:00",
"id": "51vjvr8bkw1r",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Between 12:41 PM PT on 08/23 and 09:21 AM PT on 08/24 (19:41 UTC on 08/23 and 16:00 AM UTCon 08/24) some users may have noted their Dock showing as offline or their dock drone being unable to launch. Engineering has corrected the issue and no further impact is expected.",
"created_at": "2026-08-24T11:30:01.264-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T11:30:01.264-07:00",
"id": "3lmpcnsxx6bq",
"incident_id": "51vjvr8bkw1r",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T11:30:01.264-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "operational",
"old_status": "partial_outage"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-08-24T09:35:01.468-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T09:35:01.468-07:00",
"id": "dpcqyq2fsxp5",
"incident_id": "51vjvr8bkw1r",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T09:35:01.468-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "partial_outage",
"old_status": "partial_outage"
}
],
"body": "Engineering is taking steps to remediate the issue of some Docks appearing offline or drones unable to take off.",
"created_at": "2026-08-24T09:06:41.734-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T09:06:41.734-07:00",
"id": "75mqqx830x43",
"incident_id": "51vjvr8bkw1r",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T09:06:41.734-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Some users are reporting Docks offline or dock drones unable to take off. Engineering has identified the issue and is reviewing next steps.",
"created_at": "2026-08-24T08:21:31.466-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-24T08:21:31.466-07:00",
"id": "sf4c8s2v6zn4",
"incident_id": "51vjvr8bkw1r",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-24T08:21:31.466-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-24T09:35:01.468-07:00",
"name": "Dock Automation: Some Dock drones offline/unable to take off",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-24T11:30:01.264-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/wyppdpt5kjc4",
"started_at": "2026-08-24T08:21:31.388-07:00",
"status": "resolved",
"updated_at": "2026-08-24T11:30:01.283-07:00"
},
{
"components": [
{
"created_at": "2025-11-12T12:02:55.061-08:00",
"description": null,
"group_id": null,
"id": "tq7jvpz3vmtn",
"name": "Safety AI",
"page_id": "g56bb5vqcws9",
"position": 28,
"showcase": true,
"start_date": "2025-11-12T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-08-07T13:23:55.049-07:00"
}
],
"created_at": "2026-08-07T09:23:34.763-07:00",
"id": "9zxwjbrvb2yj",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Between 1:45AM PDT on Aug. 7th and 1:00PM PDT on Aug. 8th (2026-08-06 08:00 UTC - 2026-08-07 18:00 UTC), some users may have experienced failures in export of Safety AI reports. Engineering has implemented a fix and does not anticipate any additional impact.",
"created_at": "2026-08-07T14:21:24.814-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-07T14:21:24.814-07:00",
"id": "42jz0fygjftt",
"incident_id": "9zxwjbrvb2yj",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-07T14:21:24.814-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "Safety AI reports are successfully completing. We will continue to monitor to ensure ongoing stability.",
"created_at": "2026-08-07T13:23:55.075-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-07T13:23:55.075-07:00",
"id": "66ddn9qcl581",
"incident_id": "9zxwjbrvb2yj",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-07T13:23:55.075-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-08-07T10:32:39.515-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-07T10:32:39.515-07:00",
"id": "p61fm7s6pw52",
"incident_id": "9zxwjbrvb2yj",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-07T10:32:39.515-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "Some users may be experiencing an issue where Safety AI reports are not being exported as expected. Engineering is investigating.",
"created_at": "2026-08-07T09:23:34.843-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-07T09:23:34.843-07:00",
"id": "m14lbqm7zbdl",
"incident_id": "9zxwjbrvb2yj",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-07T09:23:34.843-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-07T13:23:55.075-07:00",
"name": "Safety AI Reports failing",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-07T14:21:24.814-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/gfqhxbycxtpr",
"started_at": "2026-08-07T09:23:34.755-07:00",
"status": "resolved",
"updated_at": "2026-08-07T14:21:24.832-07:00"
},
{
"components": [
{
"created_at": "2024-05-02T14:21:04.681-07:00",
"description": null,
"group_id": null,
"id": "d5yl7fk5s4hv",
"name": "Measurements",
"page_id": "g56bb5vqcws9",
"position": 17,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-30T13:37:02.491-07:00"
}
],
"created_at": "2026-07-30T12:55:43.284-07:00",
"id": "1d6vz480zl0v",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "d5yl7fk5s4hv",
"name": "Measurements",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Between 7:45AM and 1:20PM Pacific Time (14:45 and 20:20 UTC), some users may have experienced issues with rendering the elevation layer. Engineering has made changes to prevent further impact.",
"created_at": "2026-07-30T15:18:39.273-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-30T15:18:39.273-07:00",
"id": "jgd4lmf4yx05",
"incident_id": "1d6vz480zl0v",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-30T15:18:39.273-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "d5yl7fk5s4hv",
"name": "Measurements",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "Our Engineering team has implemented a fix for the issue of intermittent failures rendering the elevation layer. Service has returned to normal, but we are continuing to monitor to ensure ongoing stability.",
"created_at": "2026-07-30T13:37:02.519-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-30T13:37:02.519-07:00",
"id": "n3b11b7p6lks",
"incident_id": "1d6vz480zl0v",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-30T13:37:02.519-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "d5yl7fk5s4hv",
"name": "Measurements",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "Some users may be experiencing intermittent failures rendering the elevation layer in DroneDeploy. Engineering is working on a fix.",
"created_at": "2026-07-30T12:55:43.370-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-30T12:55:43.370-07:00",
"id": "1b9zpbhtd91f",
"incident_id": "1d6vz480zl0v",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-30T12:55:43.370-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-30T13:37:02.519-07:00",
"name": "Intermittent issues loading elevation layer",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-30T15:18:39.273-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/fp69p2x9t9b1",
"started_at": "2026-07-30T12:55:43.276-07:00",
"status": "resolved",
"updated_at": "2026-07-30T15:18:39.287-07:00"
},
{
"components": [
{
"created_at": "2015-03-10T14:02:50.137-07:00",
"description": "DroneDeploy's data processing server cluster.",
"group_id": null,
"id": "j48pr163vcbp",
"name": "Map Processing",
"page_id": "g56bb5vqcws9",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2025-11-18T08:04:03.318-08:00"
},
{
"created_at": "2015-06-05T10:36:24.222-07:00",
"description": "Frontend application accessible at www.dronedeploy.com",
"group_id": null,
"id": "02lc0r6pfs13",
"name": "Web Server",
"page_id": "g56bb5vqcws9",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.449-07:00"
},
{
"created_at": "2015-05-28T13:29:24.284-07:00",
"description": null,
"group_id": null,
"id": "9fgp54m4h7kg",
"name": "APIs",
"page_id": "g56bb5vqcws9",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.461-07:00"
},
{
"created_at": "2016-03-14T10:56:59.472-07:00",
"description": "Servers related to exporting data from DroneDeploy",
"group_id": null,
"id": "vmqjy6fs32jb",
"name": "Exports",
"page_id": "g56bb5vqcws9",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.471-07:00"
},
{
"created_at": "2024-02-01T20:18:06.589-08:00",
"description": null,
"group_id": null,
"id": "hcd5611p0yqt",
"name": "Reports",
"page_id": "g56bb5vqcws9",
"position": 6,
"showcase": true,
"start_date": "2024-02-01T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.481-07:00"
},
{
"created_at": "2022-05-02T11:28:34.758-07:00",
"description": "All uploading from mobile devices",
"group_id": null,
"id": "d3k6sp31ydqj",
"name": "Uploads",
"page_id": "g56bb5vqcws9",
"position": 9,
"showcase": true,
"start_date": "2022-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-28T11:32:27.684-07:00"
},
{
"created_at": "2022-11-11T06:38:06.392-08:00",
"description": null,
"group_id": null,
"id": "59bjs3163rxn",
"name": "Automate",
"page_id": "g56bb5vqcws9",
"position": 10,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.502-07:00"
},
{
"created_at": "2024-05-02T14:17:28.859-07:00",
"description": null,
"group_id": null,
"id": "gwryxr2j0sqs",
"name": "Web Application",
"page_id": "g56bb5vqcws9",
"position": 13,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-14T14:04:30.509-07:00"
},
{
"created_at": "2024-05-02T14:18:00.163-07:00",
"description": null,
"group_id": null,
"id": "h8zt9x8g914k",
"name": "Flight App",
"page_id": "g56bb5vqcws9",
"position": 14,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-08-24T07:52:50.617-07:00"
},
{
"created_at": "2024-05-02T14:18:13.422-07:00",
"description": null,
"group_id": null,
"id": "b926f7nd08hw",
"name": "Ground App",
"page_id": "g56bb5vqcws9",
"position": 15,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.533-07:00"
},
{
"created_at": "2024-05-02T14:20:35.411-07:00",
"description": null,
"group_id": null,
"id": "by2xq09pjdls",
"name": "Walks",
"page_id": "g56bb5vqcws9",
"position": 16,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.544-07:00"
},
{
"created_at": "2024-05-02T14:21:04.681-07:00",
"description": null,
"group_id": null,
"id": "d5yl7fk5s4hv",
"name": "Measurements",
"page_id": "g56bb5vqcws9",
"position": 17,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-30T13:37:02.491-07:00"
},
{
"created_at": "2024-05-02T14:21:15.666-07:00",
"description": null,
"group_id": null,
"id": "nz1971ywy4w5",
"name": "High Accuracy",
"page_id": "g56bb5vqcws9",
"position": 18,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.564-07:00"
},
{
"created_at": "2024-05-02T14:21:25.799-07:00",
"description": null,
"group_id": null,
"id": "2shqwnzqlqgd",
"name": "App Market \u0026 Integrations",
"page_id": "g56bb5vqcws9",
"position": 19,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-06-29T16:02:16.093-07:00"
},
{
"created_at": "2024-05-02T14:21:33.315-07:00",
"description": null,
"group_id": null,
"id": "8rmnpd6d34vh",
"name": "Annotations",
"page_id": "g56bb5vqcws9",
"position": 20,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.574-07:00"
},
{
"created_at": "2024-05-02T14:21:48.261-07:00",
"description": null,
"group_id": null,
"id": "9j1gczt4m5rj",
"name": "Authentication",
"page_id": "g56bb5vqcws9",
"position": 22,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.584-07:00"
},
{
"created_at": "2024-05-02T14:21:55.996-07:00",
"description": null,
"group_id": null,
"id": "yk0phydkydj9",
"name": "3D",
"page_id": "g56bb5vqcws9",
"position": 23,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.594-07:00"
},
{
"created_at": "2024-07-23T13:55:19.048-07:00",
"description": null,
"group_id": null,
"id": "6y0l11jzvy8y",
"name": "Dock Automation",
"page_id": "g56bb5vqcws9",
"position": 24,
"showcase": true,
"start_date": "2024-07-23T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-26T18:46:29.970-07:00"
},
{
"created_at": "2025-11-12T12:02:34.322-08:00",
"description": null,
"group_id": null,
"id": "5dmz1ngzr4s2",
"name": "Aerial Pro",
"page_id": "g56bb5vqcws9",
"position": 27,
"showcase": true,
"start_date": "2025-11-12T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.603-07:00"
},
{
"created_at": "2025-11-12T12:02:55.061-08:00",
"description": null,
"group_id": null,
"id": "tq7jvpz3vmtn",
"name": "Safety AI",
"page_id": "g56bb5vqcws9",
"position": 28,
"showcase": true,
"start_date": "2025-11-12T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-08-07T13:23:55.049-07:00"
},
{
"created_at": "2026-02-05T11:40:26.036-08:00",
"description": null,
"group_id": null,
"id": "2q620g62163r",
"name": "Enterprise Analytics Dashboard",
"page_id": "g56bb5vqcws9",
"position": 29,
"showcase": true,
"start_date": "2026-02-05T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.622-07:00"
}
],
"created_at": "2026-07-14T13:32:48.771-07:00",
"id": "pd9g1vcdcnpk",
"impact": "major",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "j48pr163vcbp",
"name": "Map Processing",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9fgp54m4h7kg",
"name": "APIs",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "02lc0r6pfs13",
"name": "Web Server",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vmqjy6fs32jb",
"name": "Exports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "59bjs3163rxn",
"name": "Automate",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hcd5611p0yqt",
"name": "Reports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "gwryxr2j0sqs",
"name": "Web Application",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "h8zt9x8g914k",
"name": "Flight App",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b926f7nd08hw",
"name": "Ground App",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "by2xq09pjdls",
"name": "Walks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "d5yl7fk5s4hv",
"name": "Measurements",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nz1971ywy4w5",
"name": "High Accuracy",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2shqwnzqlqgd",
"name": "App Market \u0026 Integrations",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8rmnpd6d34vh",
"name": "Annotations",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9j1gczt4m5rj",
"name": "Authentication",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yk0phydkydj9",
"name": "3D",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "6y0l11jzvy8y",
"name": "Dock Automation",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5dmz1ngzr4s2",
"name": "Aerial Pro",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2q620g62163r",
"name": "Enterprise Analytics Dashboard",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Between 1:00PM and 1:40PM Pacific time (20:00 and 20:40 UTC) some users may have experienced issues loading projects in DroneDeploy, as well as latency or errors when attempting to use DroneDeploy on web or mobile. If you attempted to upload or export during this window, please try your action again.",
"created_at": "2026-07-14T14:04:30.540-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T14:04:30.540-07:00",
"id": "199mt1096h6c",
"incident_id": "pd9g1vcdcnpk",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T14:04:30.540-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "gwryxr2j0sqs",
"name": "Web Application",
"new_status": "partial_outage",
"old_status": "operational"
}
],
"body": "Some users may be experiencing an issue where projects are not loading on the dashboard.",
"created_at": "2026-07-14T13:32:48.862-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-14T13:32:48.862-07:00",
"id": "x749fl03hlvv",
"incident_id": "pd9g1vcdcnpk",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-14T13:32:48.862-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Projects not loading",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-14T14:04:30.540-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/pd2tfgnsqlnk",
"started_at": "2026-07-14T13:32:48.761-07:00",
"status": "resolved",
"updated_at": "2026-07-14T14:04:30.557-07:00"
},
{
"components": [
{
"created_at": "2015-06-05T10:36:24.222-07:00",
"description": "Frontend application accessible at www.dronedeploy.com",
"group_id": null,
"id": "02lc0r6pfs13",
"name": "Web Server",
"page_id": "g56bb5vqcws9",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.449-07:00"
},
{
"created_at": "2015-05-28T13:29:24.284-07:00",
"description": null,
"group_id": null,
"id": "9fgp54m4h7kg",
"name": "APIs",
"page_id": "g56bb5vqcws9",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.461-07:00"
},
{
"created_at": "2016-03-14T10:56:59.472-07:00",
"description": "Servers related to exporting data from DroneDeploy",
"group_id": null,
"id": "vmqjy6fs32jb",
"name": "Exports",
"page_id": "g56bb5vqcws9",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-07-10T10:29:56.471-07:00"
},
{
"created_at": "2024-02-01T20:18:06.589-08:00",
"description": null,
"group_id": null,
"id": "hcd5611p0yqt",
"name": "Reports",
"page_id": "g56bb5vqcws9",
"position": 6,
"showcase": true,
"start_date": "2024-02-01T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.481-07:00"
},
{
"created_at": "2022-05-02T11:28:34.758-07:00",
"description": "All uploading from mobile devices",
"group_id": null,
"id": "d3k6sp31ydqj",
"name": "Uploads",
"page_id": "g56bb5vqcws9",
"position": 9,
"showcase": true,
"start_date": "2022-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-09-28T11:32:27.684-07:00"
},
{
"created_at": "2022-11-11T06:38:06.392-08:00",
"description": null,
"group_id": null,
"id": "59bjs3163rxn",
"name": "Automate",
"page_id": "g56bb5vqcws9",
"position": 10,
"showcase": true,
"start_date": "2022-11-11T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.502-07:00"
},
{
"created_at": "2024-05-02T14:17:28.859-07:00",
"description": null,
"group_id": null,
"id": "gwryxr2j0sqs",
"name": "Web Application",
"page_id": "g56bb5vqcws9",
"position": 13,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-14T14:04:30.509-07:00"
},
{
"created_at": "2024-05-02T14:18:00.163-07:00",
"description": null,
"group_id": null,
"id": "h8zt9x8g914k",
"name": "Flight App",
"page_id": "g56bb5vqcws9",
"position": 14,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-08-24T07:52:50.617-07:00"
},
{
"created_at": "2024-05-02T14:18:13.422-07:00",
"description": null,
"group_id": null,
"id": "b926f7nd08hw",
"name": "Ground App",
"page_id": "g56bb5vqcws9",
"position": 15,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.533-07:00"
},
{
"created_at": "2024-05-02T14:20:35.411-07:00",
"description": null,
"group_id": null,
"id": "by2xq09pjdls",
"name": "Walks",
"page_id": "g56bb5vqcws9",
"position": 16,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.544-07:00"
},
{
"created_at": "2024-05-02T14:21:04.681-07:00",
"description": null,
"group_id": null,
"id": "d5yl7fk5s4hv",
"name": "Measurements",
"page_id": "g56bb5vqcws9",
"position": 17,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-30T13:37:02.491-07:00"
},
{
"created_at": "2024-05-02T14:21:15.666-07:00",
"description": null,
"group_id": null,
"id": "nz1971ywy4w5",
"name": "High Accuracy",
"page_id": "g56bb5vqcws9",
"position": 18,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.564-07:00"
},
{
"created_at": "2024-05-02T14:21:33.315-07:00",
"description": null,
"group_id": null,
"id": "8rmnpd6d34vh",
"name": "Annotations",
"page_id": "g56bb5vqcws9",
"position": 20,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.574-07:00"
},
{
"created_at": "2024-05-02T14:21:48.261-07:00",
"description": null,
"group_id": null,
"id": "9j1gczt4m5rj",
"name": "Authentication",
"page_id": "g56bb5vqcws9",
"position": 22,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.584-07:00"
},
{
"created_at": "2024-05-02T14:21:55.996-07:00",
"description": null,
"group_id": null,
"id": "yk0phydkydj9",
"name": "3D",
"page_id": "g56bb5vqcws9",
"position": 23,
"showcase": true,
"start_date": "2024-05-02T00:00:00.000-07:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.594-07:00"
},
{
"created_at": "2025-11-12T12:02:34.322-08:00",
"description": null,
"group_id": null,
"id": "5dmz1ngzr4s2",
"name": "Aerial Pro",
"page_id": "g56bb5vqcws9",
"position": 27,
"showcase": true,
"start_date": "2025-11-12T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.603-07:00"
},
{
"created_at": "2025-11-12T12:02:55.061-08:00",
"description": null,
"group_id": null,
"id": "tq7jvpz3vmtn",
"name": "Safety AI",
"page_id": "g56bb5vqcws9",
"position": 28,
"showcase": true,
"start_date": "2025-11-12T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-08-07T13:23:55.049-07:00"
},
{
"created_at": "2026-02-05T11:40:26.036-08:00",
"description": null,
"group_id": null,
"id": "2q620g62163r",
"name": "Enterprise Analytics Dashboard",
"page_id": "g56bb5vqcws9",
"position": 29,
"showcase": true,
"start_date": "2026-02-05T00:00:00.000-08:00",
"status": "operational",
"updated_at": "2026-07-10T10:29:56.622-07:00"
}
],
"created_at": "2026-07-10T09:36:27.865-07:00",
"id": "qsf9822tfl8k",
"impact": "critical",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "9fgp54m4h7kg",
"name": "APIs",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "02lc0r6pfs13",
"name": "Web Server",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "vmqjy6fs32jb",
"name": "Exports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "59bjs3163rxn",
"name": "Automate",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "hcd5611p0yqt",
"name": "Reports",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "gwryxr2j0sqs",
"name": "Web Application",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "h8zt9x8g914k",
"name": "Flight App",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "b926f7nd08hw",
"name": "Ground App",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "by2xq09pjdls",
"name": "Walks",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "d5yl7fk5s4hv",
"name": "Measurements",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nz1971ywy4w5",
"name": "High Accuracy",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "8rmnpd6d34vh",
"name": "Annotations",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9j1gczt4m5rj",
"name": "Authentication",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "yk0phydkydj9",
"name": "3D",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "5dmz1ngzr4s2",
"name": "Aerial Pro",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "2q620g62163r",
"name": "Enterprise Analytics Dashboard",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Between 9:15AM and 10:30AM Pacific Time (16:15 and 17:30 UTC) some users may have been unable to access DroneDeploy on web and mobile, due to an outage with one of our service providers. Our Engineering team implemented a patch to restore service and continued to monitor stability until the service provider issue was confirmed resolved. We expect no further impact.",
"created_at": "2026-07-10T14:17:02.130-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-10T14:17:02.000-07:00",
"id": "pm9jzg6zskjv",
"incident_id": "qsf9822tfl8k",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T14:18:07.297-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9fgp54m4h7kg",
"name": "APIs",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "02lc0r6pfs13",
"name": "Web Server",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "vmqjy6fs32jb",
"name": "Exports",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "59bjs3163rxn",
"name": "Automate",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "hcd5611p0yqt",
"name": "Reports",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "gwryxr2j0sqs",
"name": "Web Application",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "h8zt9x8g914k",
"name": "Flight App",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "b926f7nd08hw",
"name": "Ground App",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "by2xq09pjdls",
"name": "Walks",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "d5yl7fk5s4hv",
"name": "Measurements",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "nz1971ywy4w5",
"name": "High Accuracy",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "8rmnpd6d34vh",
"name": "Annotations",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "9j1gczt4m5rj",
"name": "Authentication",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "yk0phydkydj9",
"name": "3D",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "5dmz1ngzr4s2",
"name": "Aerial Pro",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "operational",
"old_status": "major_outage"
},
{
"code": "2q620g62163r",
"name": "Enterprise Analytics Dashboard",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "Engineering has implemented a fix for this issue and services are returning to normal. We are continuing to monitor to ensure ongoing stability.",
"created_at": "2026-07-10T10:29:56.647-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-10T10:29:56.647-07:00",
"id": "pb6v3vv0skt1",
"incident_id": "qsf9822tfl8k",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T10:29:56.647-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "9fgp54m4h7kg",
"name": "APIs",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "02lc0r6pfs13",
"name": "Web Server",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vmqjy6fs32jb",
"name": "Exports",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "59bjs3163rxn",
"name": "Automate",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "hcd5611p0yqt",
"name": "Reports",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "gwryxr2j0sqs",
"name": "Web Application",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "h8zt9x8g914k",
"name": "Flight App",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "b926f7nd08hw",
"name": "Ground App",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "by2xq09pjdls",
"name": "Walks",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "d5yl7fk5s4hv",
"name": "Measurements",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "nz1971ywy4w5",
"name": "High Accuracy",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "8rmnpd6d34vh",
"name": "Annotations",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "9j1gczt4m5rj",
"name": "Authentication",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "yk0phydkydj9",
"name": "3D",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "5dmz1ngzr4s2",
"name": "Aerial Pro",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "tq7jvpz3vmtn",
"name": "Safety AI",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "2q620g62163r",
"name": "Enterprise Analytics Dashboard",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-07-10T09:54:46.444-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-10T09:54:46.444-07:00",
"id": "bhcr6brglgm1",
"incident_id": "qsf9822tfl8k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T09:54:46.444-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "02lc0r6pfs13",
"name": "Web Server",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "vmqjy6fs32jb",
"name": "Exports",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "59bjs3163rxn",
"name": "Automate",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "hcd5611p0yqt",
"name": "Reports",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "gwryxr2j0sqs",
"name": "Web Application",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "h8zt9x8g914k",
"name": "Flight App",
"new_status": "major_outage",
"old_status": "major_outage"
},
{
"code": "b926f7nd08hw",
"name": "Ground App",
"new_status": "major_outage",
"old_status": "major_outage"
}
],
"body": "We are continuing to investigate this issue.",
"created_at": "2026-07-10T09:37:47.114-07:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-07-10T09:37:47.114-07:00",
"id": "8m9fvv4c467v",
"incident_id": "qsf9822tfl8k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T09:37:47.114-07:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "02lc0r6pfs13",
"name": "Web Server",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "vmqjy6fs32jb",
"name": "Exports",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "d3k6sp31ydqj",
"name": "Uploads",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "59bjs3163rxn",
"name": "Automate",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "hcd5611p0yqt",
"name": "Reports",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "gwryxr2j0sqs",
"name": "Web Application",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "h8zt9x8g914k",
"name": "Flight App",
"new_status": "major_outage",
"old_status": "operational"
},
{
"code": "b926f7nd08hw",
"name": "Ground App",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "Some users may not be able to access DroneDeploy on web. Engineering is investigating.",
"created_at": "2026-07-10T09:36:28.066-07:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-10T09:36:28.066-07:00",
"id": "dqpsz9ykwycx",
"incident_id": "qsf9822tfl8k",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-10T09:36:28.066-07:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-07-10T10:29:56.647-07:00",
"name": "DroneDeploy web and mobile apps unavailable",
"page_id": "g56bb5vqcws9",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-10T14:17:02.000-07:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cr4n6g32kg4p",
"started_at": "2026-07-10T09:36:27.853-07:00",
"status": "resolved",
"updated_at": "2026-07-10T14:18:07.316-07:00"
}
],
"page": {
"id": "g56bb5vqcws9",
"name": "DroneDeploy",
"url": "https://status.dronedeploy.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}