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Reliable, Secure & GDPR Compliant SupportBee is reliable, secure and GDPR-compliant. Your business can depend on us! Start Free Trial 14-day Free Trial. No Credit Card Required World-Class Infrastructure & Reliability We pride ourselves in 99.9% uptime, monitored using independent third party providers that check our service every minute. They record any downtime on our status page - status.supportbee.com where you can find the uptime for the last 90 days. We run SupportBee on the Amazon Web Services (AWS) cloud using multiple availability zones for ensuring high availability. Our deployments are automated and we test our disaster recovery plan yearly. Security Features We offer several safeguards to keep your data safe HTTPS everywhere! Just like banks, financial institutions and other security conscious companies, we serve every page on SupportBee securely over HTTPS. We have automated tests to check for access control that make sure your data is secure at all times. Before deploying new features or changes, we manually and automatically test builds to ensure bugs don't creep in accidentally. Two Factor Authentication (2FA) Every company has sensitive customer information that cannot be compromised. The two-factor authentication system adds an extra layer to the usual signing in process for better security. Apart from the login and password, users are required to identify themselves through codes generated from the Google Authenticator app, which would be installed in their phones. Even if user passwords are compromised, the hacker has to get hold of users' mobile device for successful authentication. GDPR Compliant SupportBee is fully GDPR Compliant Please find our Data Processing Addendum ready for e-signature. Also, here is a list of our GDPR-compliant subprocessors. If you have any questions about GDPR, please feel free to contact us.