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Scripts and page chrome removed; this is what change detection compares.
Home Glossary Write your docs Categories Create a category Add a category or subcategory Choose a category type Default categories Topic display categories Blog style categories Shared content categories Custom content categories URL redirect categories Category appearance in the table of contents Edit a category Edit a category Internal category note Internal category title Category icons Control subcategory display Customize category behavior in the table of contents Delete a category and its content Visibility and permissions Hide a category from navigation Restrict a category to certain readers Exclude category Reorder and move categories Reorder categories or articles Move categories or articles between levels Why isn't my category showing up in search? Why is a category not displaying to readers? Articles Create a new article Article creation guide Create a blank article Create a new article from template Structure template (sample) Copy from existing article Share articles between categories and knowledge bases Generate article content with AI URL redirect article Edit an article Web accessibility best practices Accessibility starter resources Accessibility auditing tools Screen readers Accessibility conferences and events URL redirect best practices Add images and files to articles Edit and update files in articles Add inline styles to articles Add code samples Work with links to other websites Add scripts to articles Use action links with # or javascript:void(0) Edit permalinks Add anchors within articles Add banners and thumbnails Find and replace text within an article Change existing article to a URL redirect article Change existing URL redirect article to a regular article Editor keyboard shortcuts Autosave Sharing "draft" articles Reuse, link, and recommend articles Share articles between categories and knowledge bases Topic articles Related articles section Link to article or category Recommend articles in the contextual help widget Set article editor behavior Set which fields to automatically display at the top of the editor Expand or collapse article details in the editor Change your default save action View article editor with fewer distractions Article settings Full and short titles Use New & Updated article callouts Publishing status Hide articles from various places Redirect old articles to a new permalink Automatically redirect when you update an article's URL Internal title Author note (Internal article note) Search phrases Summary Published date Schedule an article to be published Schedule an article to be archived Edit or remove an article's scheduled publication or archival Create a template Add a video callout Title tags Turn off comments for specific articles Turn off ratings for specific articles Remove PDF download for specific articles Versioning and history Versions Overview What is a version? Benefits of using versions Use cases for versions Are revisions stored for versions? How to use versions Open and edit versions Create a version Activate a version Delete a version Version notes What are version notes? View version notes Edit version notes Version sharing/review process Article in-app version review process Version review process for readers In-app version review process, custom content categories Version PDFs Generate a version PDF Change the version PDFs' format or text Revisions What is a revision? Use cases for revisions View revisions and revision history Compare revisions Recover a revision Delete a revision Are revisions stored for versions? Reorder and move articles Reorder articles Move articles between levels Delete and recover articles Delete an article Delete articles in bulk in Manage Recover a deleted or archived article Recover multiple deleted or archived articles Change article styles (layout, lists, and other tricks) Files and images Supported file types File size limits Who can access the files and images in my knowledge base? Find a file's URL Add images to articles Add images to articles Add alternative text to images Add image captions Adjust image width for all images Display images side-by-side Add files and images directly in your Files page Edit and update files Image upload errors Why are some screenshots blurry? Image best practices Intro File types for screenshots/larger images File types for icons Resizing images Accessible images Gif and animation usage Create consistent screenshots base64 images Add videos to articles Add videos to your articles Wistia video embeds Add videos in bulk Video upload errors Edit and update videos Disable video downloads Add other files to articles Add files to articles How do I import a PDF? Display PDF file in articles Embed Google Drive files in articles Display Microsoft Office 365 files in articles Add files in bulk Edit and update files File upload errors Files page: Manage images and files Introduction to the Files page List View Which Files page view should I use? Add files and images directly in your Files page Edit and update files in the Files page Add a file description for alt text Find a file's URL File references Restoring deleted files Purge and fully remove files Manage files with file labels Use labels as filters Who can access the files stored in my knowledge base? Tags Tags feature overview Set up tags Create a tag Edit a tag Delete tags Hide tags from Search Results Merge tags What does merging tags do? Use tags in content Add an existing tag to an article Remove a tag from an article Add tags to multiple articles in bulk Tag searches Perform a tag audit File labels What are file labels? Create a file label Edit a file label Delete a file label Add an existing label to a file Remove a label from a file Merge labels What does merging labels do? Use labels as filters Snippets Snippets feature overview Set up snippets Create a snippet Copy existing snippet Undo changes to a snippet Delete a snippet Use snippets in content Use snippets overview Add snippets in content Add snippets to your knowledge base theme Perform a snippet audit Snippet references Snippet best practices Snippet use cases Snippet best practices Snippet standardization checklist Shared & synced content Synced articles Synced article overview How synced articles work How synced articles really work What is and isn't shared between synced articles How versions are stored for synced articles Why isn't my shared content article showing in search results? Synced content in copied knowledge base Use synced articles Create a new shared/synced article How to stop syncing content between articles How to identify synced child and parent articles Convert standalone article to synced article How can I tell multiple shared child articles apart? Synced categories Synced content category overview How synced categories work Sync behavior in shared content categories Synced article behavior in shared content categories Behavior when you create new or delete content in a synced category Use synced categories Create a new synced category Stop syncing an article in a synced category Stop syncing a synced category Synced knowledge bases Synced knowledge base Style guide Style guide feature overview Set up Style guide Create a style guide Turn on access to AI content style guide reviews Style guide starters Style guide starters overview Use our sample starter guide Use another style guide template Use a common style guide and document exceptions and additions Additional style guide resources Review content with your style guide Use AI to review article content with your style guide Manually review article content against your style guide Generate articles with style guide Import content Import Word documents Embed a single Word document in an articleNew Convert a Word document to an article pageNew Convert and split a Word document into separate articlesNew Create a Word document shareable link articleNew Convert multiple Word documents to multiple articlesNew Add a Word document to your file libraryNew Import PDF documents Embed a single PDF document in an article with a previewNew Convert a PDF document to an article pageNew Create a PDF document shareable link articleNew Add a PDF document to your file libraryNew PDF extraction errorsNew Import from Confluence Import from Document360 Import from Freshdesk Import from Helpjuice Import from HubSpot Import from Notion Import from Zendesk Import from CSV Import from other file format Import from other tool Import with the API Testing imports Import best practices Create REST API documentation REST API documentation in KnowledgeOwl Prerequisites Create your API documentation Custom styles Limitation: content security policy header Understand Redoc's standalone API docs Next steps Generate content Use Alchemer surveys to generate content in KnowledgeOwl Look and feel Homepage look and feel Homepage customization overview Change homepage welcome text Change the homepage welcome text Remove the homepage welcome text Change the color of the homepage welcome text Add or remove article lists Article Lists New Articles list Updated Articles list Popular Articles list Recent Articles list Remove article lists from your homepage Create a custom homepage articles list Add custom homepage elements Add a background image to my homepage Change the background image on my homepage Add category icons to your homepage category panels Add a custom alert or banner to your homepage Add a custom icon and header link on your homepage Overall look and feel Style your overall theme Access the theme builder Choose your colors Color picker: Which colors control which parts of my theme? Choose your font Use a custom font Choose your logo Use the new Support theme Change your favicon Choose your table of contents behavior Set your knowledge base time zone, date, and language Customize style or layout with HTML/CSS Add a link to the upper right (top navigation) Undo changes to Customize > Style Breadcrumbs Access to the header via Custom Head Reset your theme Copy a knowledge base's theme Set up your default behavior Basic settings Domain settings Website settings Article editor settings Customize your robots.txt Create your llms.txt How to use your own domain Private domain overview Create a CNAME record on your DNS Add a private domain Set up your SSL cert Make all requests use your new private domain Add reCAPTCHA SSL cert troubleshooting: CNAME record has not fully synced SSL cert troubleshooting: CAA policy does not allow Update your private domain Other overall look and feel customizations Add Fancybox to click to zoom/enlarge images About Fancybox Installation Style images Change toolbar Specific images only Skip images Upgrade Remove "Made with KnowledgeOwl" statement from footer Change Alert div icon or colors Display a back to top icon when scrolling Only play GIFs while hovering Use different logos for different reader groups Set your footer copyright year to automatically update Fix anchor links hidden by top navigation Article look and feel Common article customizations Style image captions Add Font Awesome icons into articles Style your table footer Use your own syntax highlighter for code blocks Use thumbnails and banner images Remove the PDF, print, or email icon from all articles Fix for article editor removing a script Add details/summary blocks into articles Style details/summary blocks Advanced article customizations Create an article table of contents (TOC) from headers Create expanding/collapsing sections in an article Adjust line spacing Format numbered list spacing and borders Customize nested numbered list styles Update your article actions merge code Conditional content based on tags Category look and feel Style your Default categories Icon panels styles Icon panels: Change panel background color/category title color Hide article descriptions on default category landing pages Style your Topic display categories Topic display: Hide category description Topic display: Style your tabs Topic display: Change Quick Links style and/or add header Table of contents look and feel Style your table of contents Set table of contents default display Display categories open by default Change the icons used in the table of contents Add links to your table of contents Add or remove Home link in table of contents Add search bar to table of contents Add glossary link to table of contents Add a link to the full PDF download to table of contents Add custom link to table of contents Search look and feel Change your search bar placeholder Customize the search "No Results" message Style the glossary term callouts in search results Hide tags from Search Results PDF look and feel Add page numbers to PDFs Display full URL of links in PDFs Display content only in PDFs Snippet to force page breaks in PDFs Glossary look and feel Glossary styling overview Style the Glossary page Keep glossary header visible when scrolling Style the letters at the top of the glossary Add search to the glossary page Add a print icon to the Glossary page Style glossary terms & definitions Customize how highlighted glossary terms and definitions look Style the glossary snippet search results Customize default text Customize default text overview Add and remove customized text strings Add or edit your own text string Reset a customized text string Update Style settings with Customize Text merge code Update Homepage with Customize Text merge code Default text section guides Customize Search text guide Customize Table of Contents text guide Customize Reader Login text guide Customize Top Navigation text guide Customize Article text guide Customize Miscellaneous text guide Customize Required Reading text guide Customize Article Lists text guide Customize Contact Form text guide Customize AI chatbot text guide Default HTML and CSS Default HTML Default Homepage HTML Default Body HTML Default Top Navigation HTML Default Article HTML Default Article Version HTML Default Login HTML Default Manage Reader Subscriptions HTML Default 404 Error Page HTML Default Restricted Access Page HTML Default Right Column HTML Default Homepage Article HTML (deprecated) Default Custom CSS Merge codes What are merge codes? KB Merge Codes Article Homepage Reader Body PDF Merge Codes Custom content category merge codes Other Features Related Articles Feature overview How it works Where do Related Articles show up? Do deleted or archived articles show in Related Articles? Use automatic Related Articles Manually suggest Related Articles Use both manual and automatic Related Articles Set up Related Articles Turn on automatic Related Article suggestions Backward suggest Related Articles Set the number of Related Articles to automatically display Turn off automatically suggested Related Articles Display Related Articles only in specific articles Readd the Related Articles section to my articles Hide Related Articles section from a specific article Hide Related Articles when there are none Hide Related Articles when there is one or less Add and remove Related Articles Add Related Articles Reorder or remove Related Articles Contact Form Contact form overview What data is collected in the Contact Form? Set up your contact form Set up contact form to send emails to one or more addresses Custom fields Create Zendesk TicketsUpdated Integrate contact form with Freshdesk Update wording in the Contact Form Customize Contact Form link Contact form submission email delivery issues Advanced setup Bypass contact form self-serve Open the contact form with certain details filled in Add template text to the start or end of the contact form's subject Fix error for site owner on Contact Form Manage articles Manage articles feature overview Use Manage filters Use standard Manage filters Create a custom Manage filter Edit a custom Manage filter Included Tags vs. Excluded Tags Delete a custom Manage filter Bulk edit articles Bulk edit articles in Manage Manage bulk edit options Bulk activate "ready for review" versions Bulk edit articles to make them required reading Archive articles in bulk in Manage Delete articles in bulk in Manage Purge deleted articles in Manage How do bulk edits, archives, and deletes work? Export Manage articles to CSV When to use the CSV export Generate your CSV export Manage CSV export column list CSV export tips and tricks Ratings Ratings feature overview Set up ratings Enable ratings Change the location of the Ratings section Add ratings to individual articles Turn off ratings in your knowledge base Add ratings to all articles Ratings reports and resets Ratings reporting Reset article ratings Article favorites Feature overview Set up favorites Turn on favorites Rename favorites Display favorites in the table of contents Display favorites outside the table of contents Change the favorites star icon Change how many favorites are displayed in the Current reader's favorites article list Add a top navigation link to the Favorite Articles page Fix missing favorites icon Add and access favorite articles Add an article to your favorites Remove an article from your favorites Reorder your favorites Access your favorite articles Comments Change your commenter icon or avatar Comments feature overview Set up comments Comments configuration overview Change comments placeholder, prompt, or button text Auto approve comments Set who can submit and view comments Get emails when comments are submitted Comment spam protection and security Limit the max characters allowed in comments Turn off comments in your knowledge base Moderate and approve comments Glossary Glossary feature overview Add terms to your Glossary Glossary formatting Add a new glossary term When should I use display titles? Disable highlighting for a glossary term Edit existing glossary term Delete glossary terms Import glossary terms Troubleshooting glossary term imports Export glossary terms Set up Glossary Add or remove glossary link in table of contents Add glossary terms to your search results Add or remove the glossary page from your search results Rename the glossary Glossary setup FAQs View the glossary Add Glossary definitions in articles Add glossary definitions in articles manually Automatically highlight definitions in articles When one glossary term contains another glossary term Style Glossary terms and definitions Style guide AI chatbot AI chatbot feature overview Set up AI chatbot External website AI chatbot embed Embed AI chatbot on an external website or app Add context to chatbot queries AI chatbot JavaScript API Reference Chatbot JWT authentication Chatbot OAuth 2.0 authentication AI chatbot troubleshooting How to optimize your content for the AI chatbot Fix the temporarily unavailable chatbot error Owl Intelligence Owl Intelligence feature overview Set up Owl Intelligence Use Owl Intelligence to generate content Generate article content with AI Generate article meta description with Owl Intelligence Article prompts for Owl Intelligence Interruption to Owl Intelligence Use AI to compare article content to your style guide Use Owl Intelligence to evaluate style guide alignment URL checker URL checker overview Overview Which content is checked Which content isn't checked Generate a links report Run the URL checker Additional content options Report options Use the URL checker links report How to read the URL checker links report Common HTTP status codes Tips & tricks for using the links report Links report best practices Find and replace Find and replace feature overview Run a search Run a search Exact matches searches Regex pattern searches Review search results Find and replace results table Find and replace CSV download Replace content How to run a replace What content fields are replaced What's in the find and replace change log? Subscriptions Subscription feature overview Set up subscriptions Requirements to turn on subscriptions Set the subscription notification schedule and email subject Set up SMTP for subscriptions Set up public subscriptions Enable subscriptions Add Subscribe button to topic and custom content categories Style the Subscribe button differently Force readers to subscribe with their reader account email address Use subscriptions Subscribe to a category Unsubscribe from a category Trigger/retrigger subscriptions Contextual Help Widget (2.0) Widget feature overview Set up Widget Widget setup and installation Widget setup and installation overview Widget Settings section Widget Admin Settings section Widget Customize Text section Widget Contact Form section Custom Widget Styles Widget 2.0 installation Advanced Widget setup & methods Add spam protection to Widget 2.0 Contact Tab Open widget to specific tab Hide one of the Widget 2.0 tabs Custom Widget Javascript Open widget to a specific article or category Use Widget 2.0 on Single Page Applications Prepopulate Widget 2.0 Contact Form fields Widget methods and functions dictionary Display the widget in your own div wrapper Use widget for contextual help Widget contextual help overview Contextual help widget configuration How to format your recommended page paths Recommend an article or category in contextual help Update an existing recommended page Remove an existing recommended page path Change the order of the Recommended tab Widget authentication Widget authentication--when and how to use it Widget 2.0 JWT authentication Widget 2.0 OAuth2 authentication Upgrade from older widgets Modern Widget vs. Widget 2.0 Comparison Transition checklist: from Modern Widget to Widget 2.0 Required Reading Required Reading feature overview Set up Required Reading Turn on Required Reading Add the required reading flag to your article template Add the required reading flag to your Right Column template Add the acknowledgements section to your article template Change the Required Reading text Add a Required Reading link to Table of Contents Add a Required Reading article list to your homepage Add or remove required articles Make individual articles required Bulk edit articles to make them required reading Retrigger the same article for new acknowledgment Remove requirement or start date Required Reading instructions for readers Required reading overview for readers Access the Required Reading page View Required Reading reports Notifications Email notifications Overview Create a new email notification Edit an email notification Delete an email notification Available email notification events Slack notifications Slack notification overview Create a new Slack notification with the KnowledgeOwl app for Slack Create a new Slack notification with a custom Slack app Edit a Slack notification Delete a Slack notification Available Slack notification events Microsoft Teams notifications Webhook notifications SMTP SMTP feature overview Create an SMTP service Create a new SMTP service: Basic authentication Gmail for two-factor authentication Create a new SMTP service: Microsoft OAuth2 Why does authorizing my SMTP OAuth2 connector return an immediate error? Why does my SMTP OAuth2 authorization succeed but test emails still fail? Create a new SMTP service: Unauthenticated PDFs PDF overview Individual article PDFs Standard PDF export (Full PDF Download) Custom PDF exports Styling PDFs Hyperlinks in PDFs PDF Watermarks and Passwords Markdown export HTML Zip export Overview Generate an HTML Zip export HTML export on Windows missing categories SEO guide Get started Best practices KnowledgeOwl SEO features Promote your knowledge base Make your knowledge base public Generate your sitemap Optimize your homepage Custom title tags and meta descriptions Public Sitemaps and SEO Duplicate content Prevent search engines from indexing your site and content Measure SEO performance Google Search Console Modern & Legacy Contextual Help Widget (deprecated) How the widget works Installation Use the Modern Widget for Contextual Help: Recommend on Pages Modern Slideout Widget Authentication with OAuth2 Use the Modern Slideout Widget on Single Page Applications Modern Widget + Zendesk Contact Form fix email address dropdown Deprecation of Modern & Legacy widget Search Search feature overview Set up search General search settings General settings overview Enable semantic search Pagination Sorting Filter by category Article preview text Exclude category Shared content articles Glossary page Glossary definition search results Change search text and styles Keywords Keywords overview Language Fuzziness Typeahead (autosuggest) Keyword search fields and weights Search testing Synonyms Intro to synonyms Create a synonym Edit a synonym Delete a synonym Large PDFs Search your knowledge base Keyword search Keyword search overview Typeahead (autosuggest) search Full search results Exact match searches Typeahead (autosuggest) versus full text search Sort search results Unsupported search characters Tag search Tag search overview Tag search case sensitivity Save a tag search Tags versus search phrases Sort tag search results Optimize search Optimize search intro Use search settings Use indexed fields well Use search field weights Use search phrases Use synonyms Use Searches with no results Run a search reindex Run a required search reindex Run an optional search reindex Delayed reindex Search FAQs Why isn't my category showing up in search results? How do I add keywords to my article? Why doesn't search work for unhyphenated versions of hyphenated words? Can I exclude an entire category--and all its articles--from search? Why doesn't my shared content article show in search results? Use Google Custom Search Engine in KnowledgeOwl How search works: Advanced Search basics Indexing Stemming Search relevance scoring Reporting and analytics Owl Analytics Owl Analytics feature overview Set up Owl Analytics Owl Analytics setup Owl Analytics privacy & compliance settings Turn off Owl Analytics Purge all analytics data Use Owl Analytics reports Owl Analytics quick start Readers reports Overview report Logs report View visitor profile Readers report Locations report Row evolution graph Segmented visits log Behavior reports Pageviews report Searches report Entry pages report Exit pages report Page titles report Downloads report Transitions report Filter, search, & export reports Use the Period filter Use the Audience filter Search an Owl Analytics report Export data from Owl Analytics Export data from Owl Analytics programmatically Owl Analytics Export API Export API setup Export API quickstart Owl Analytics Export API endpoint Which report format do I need? Create new Export API tokens Delete Export API tokens Export API token best practices Owl Analytics key concepts Action Actions per visit Average page load time Average time on page Bounce/bounce rate Download Entry page Exit/Exit rate New visitor Outlink Pageview Referrer Returning visitor Unique pageviews Unique download Unique visitor Visit Visitor Broken links report Reporting Dashboard Overview Your Knowledge Base at a Glance Article Ratings Report Popular Articles report Published Articles with 0 Views Searches with no Results Reset article views in the Popular Articles report Contact form reporting Overview Contact Form Activity Search Activity Export searches to CSV Page Breakdown Widget reporting Widget reporting overview Articles Viewed from Remote Pages Recommended Article Weights AI chatbot reporting Overview Owl Intelligence credits Daily usage statistics Questions from readers Comments reporting Overview View comments pending approval Approve or delete comments Who can view, approve, and delete comments? What happens when I approve a comment? What happens when I delete a comment? Create a CSV export of your Comments report Required reading reporting Required reading reporting overview Reading the Required Reading Report Third-party analytics Set up third-party analytics Search term analytics Reader-specific analytics Security and permissions KB visibility and access Create a public knowledge base Create a public knowledge base with some private content Create a private knowledge base Create a private knowledge base with different content for different readers Restrict content to logged in readers Restrict by IP address, shared passwords, reader logins, or a combination Convert a private knowledge base to mixed public and private Advanced security options Require login to view files/images Spam protection HTTP response headers Basic authentication Change authentication type for image / file security Author management Author overview What is an author? Author permissions Author login type Set up authors Edit authors and permissions Reset an author password Add an author Delete an author Export a list of authors Author roles & custom roles Default author roles Create a custom author role Available custom role permissions Author teams Author teams overview Create and administer author teams Create author teams Change the order of author teams Edit and delete author teams Use author teams in content Restrict content to author teams Inherited author team restrictions Remove author team restrictions Author FAQs and troubleshooting Can authors share logins? What happens when I delete an author? Can multiple authors work on the same article? Author email delivery issues Why is this email address saying it's on a suppression list? Reader management Readers and reader filters Readers page overview What's the difference between an author and a reader? Enable reader logins Create a reader Create readers in bulk Search for readers Create a custom reader filter Edit a custom reader filter Delete a custom reader filter Edit readers in bulk Restore a deleted reader Purge deleted readers Reader Groups Reader Groups overview Set up Reader Groups Create a reader group Auto-assign groups by email rules Delete a reader group Use Reader Groups in content Restrict content to logged in readers Test reader group access Content that supports reader group restrictions Content with multiple reader groups Check if an article or category is restricted to reader groups How inherited reader groups work Use Reader Groups in style/theme display Reader emails Customize your reader welcome emails Customize your reader password reset emails Configure SMTP for reader emails How custom SMTP from/reply impacts the email template from/reply to fields Reader email delivery issues Reader security, passwords, and login options Reader password security What's the difference between admin managed and self-administered reader passwords? Set up self-administered reader options Allow Google log in for readers Allow readers to log in through SSO Help readers reset their passwords Reader signups Overview Turn on reader signups Change the default text of the reader signup form Add custom fields to the reader signup form Approve or deny single new reader Approve or deny multiple readers Auto-assign new readers to groups upon signup Single Sign-On (SSO) Single sign-on (SSO) overview SSO options for different knowledge base setups Set up SAML SSO for authors SSO FAQs Update your x509 certificate Opening links to SSO knowledge bases from Microsoft Office SAML SSO instructions SAML SSO setup overview Configure SAML SSO (generic instructions) Configure SSO with Active Directory Federation Services (AD FS) Configure SSO with Microsoft Entra ID Configure SAML SSO with Okta Configure SSO with Google Workspace SSO Advanced options SAML attribute map Custom attribute map rules Missing SSO ID mapping warning Auto-Assign Groups By Email Rules (SSO Edition) Remote authentication instructions Overview PrerequisitesUpdated Enable remote authentication Create your remote auth token request and script Salesforce SSO instructions Salesforce configuration intro Step 1: Enable Salesforce SSO in KnowledgeOwl Step 2: Create LoginController apex class in Salesforce Step 3: Add the Remote Site in Salesforce Step 4: Create a Visualforce page in Salesforce Step 5: Create final apex classes in Salesforce Security, privacy, and compliance SOC 2 Consensus Assessments Initiative Questionnaire (CAIQ) Cookie declaration Privacy policyUpdated Data Processing Addendum (DPA) GDPR Maintain GDPR compliance with your own data HIPAA compliance List of Sub-processors Knowledge base backup Payment card industry (PCI) compliance Required IP addresses Security and reliability Supported cipher suites Uptime SLAs Vulnerability Disclosure Policy AI security and privacy at KnowledgeOwl Account and billing Plans & pricing 30-day free trial Pricing model How can I buy extra AI credits? Plans Fair pricing policy Priority support Subscription add-ons Payments & billing info Payment options Discounts Update payment method View past payment receipts How we calculate sales tax Change your billing email address Resolve failed payment or overdue account Change plan Add and remove knowledge bases Create an additional knowledge base Copy a knowledge base Delete a knowledge base Remove an unused knowledge base slot Add and remove author seats Add an author seat: Automatic payments Remove an author seat: Automatic payments Add an author seat: Invoice Remove an author seat: Invoice Change billing frequency Switch from monthly to yearly subscription Switch from yearly to monthly subscription Upgrade or downgrade plans Upgrade your plan Downgrade your plan Cancel your account Cancellation overview Cancel your subscription Post-cancellation data deletion Trial FAQs How do I subscribe to KnowledgeOwl? Which features are available during my trial? How do I extend my trial? What happens when my trial expires? What are my pricing and plan options? How do I add more authors to my trial? How do I add more knowledge bases to my trial? How do I choose my plan? What happens when I subscribe to KnowledgeOwl? How do I cancel my trial? Why does my Security settings page prevent public access? SLAs Overview SLA definitions SLA exclusions Business plan SLA Enterprise plan SLA Company and Product Info Company Website Contact support How do I stay up-to-date on KnowledgeOwl? System requirements and supported browsers Troubleshooting software issues KnowledgeOwl status page What happens during scheduled downtime KnowledgeOwl W-9 How can I send product feedback? Terms and conditions Customer referral program Customer referral program Integrations, API, and webhooks Integrations Slack Zapier Send Contact Form submissions to Google Sheet via Zapier + webhooks Prerequisites Quickstart Tutorial More use cases Zapier and the KnowledgeOwl API Prerequisites Quickstart Tutorial More use cases Zendesk Install Zendesk App Create Zendesk Tickets Import from ZendeskUpdated Ottokit Userlane API Use the KnowledgeOwl API Introducing the KnowledgeOwl API Authentication API keysUpdated Find your knowledge base ID or project ID Pagination and limiting results Usage limits Input and output formats Date formats Query operators API calls in snippetsUpdated API key permission-endpoint mappingNew Upgrade from legacy to scoped API keyNew API endpoint reference How to work with APIs Introduction What is an API? What is a REST API? Calling an API: terminology and tools Calling an API: curl Calling an API: Postman Learn more Cookbook: examples with curl and Postman Cookbook usage instructions Create a category with the API Upload and edit files Update version metadata Cookbook: code samples Suggest articles (API) Create a list of articles from a specific category Webhooks Webhooks overview Create a webhook notification Edit a webhook notification Reactivate a webhook Delete a webhook notification Available webhook events Webhook API calls Learning resources Getting Started Guide Intro to KnowledgeOwl Before you start Set up your account What is a knowledge base? How are KnowledgeOwl knowledge bases structured? The KnowledgeOwl app vs. a knowledge base Get oriented in the app Get started with a new knowledge base Purpose & audience Create a Knowledge Base Brief Look & feel Set up your domain Configure your KB access Decide which features to use Determine your content hierarchy Author roles and permissions Version guidelines Reporting and analytics Content audit cycle Create a style or author's guide Document your knowledge base's setup Explore features Intro Reader-related features Integration-related features Author-related features Permissions-related features Transition to KO from another tool How to start your knowledge base 2 minute demo video Common trial questions Video library 2 minute demo of KnowledgeOwl How to start building your knowledge base Articles & Categories - the very basics of your knowledge base Do you need a private, public or mixed use knowledge base? Readers vs. Authors Search feature overview Tips for setting up a customer-facing knowledge base Fave features: Glossary, Favoriting and Comments Contextual help widget demo How to set up a knowledge base with both private and public content Reporting feature overview Product Newsletter video archive July 2023 August 2023 September 2023 October 2023 November 2023 Wisdom Wednesday Archives Get the most out of search Working with inline and side-by-side images Kate's tags + manage articles process for fast documentation updates Get the most out of Glossary How to update files and images New theme updates Intro to file references Customize text tool Sharing files: embeds, links, URL redirects, oh my! Icon panel subcategory display option Get the most out of topic display categories Three use cases for snippets Driving reader engagement: A scavenger hunt (aka the Knowledge Games) Article favorites Tabs display Versions part one Versions part two (review and activation) Customize text article template Advanced search walkthrough Glossary feature overview Wisdom Wednesdays Overview September 27th: SMTP changes and Microsoft OAuth2 SMTP Advanced Search walkthrough (Aug. 30th) Use the Customize Text tool to change your article template (July 5th) Version review and activation (June 7th) Versions & revisions (May 24th) Topic display category tabs layout (April 26th) Article Favorites (April 12th) Guest presentation on a reader Scavenger Hunt (March 29th) Three use cases for snippets (March 15th) Get the most from topic display categories (March 1) Give your knowledge base a makeover with icon panels subcategory display (Feb. 15th) Sharing files: embeds, links, and URL directs, oh my! (Feb. 1) Customize Text Tool (Jan. 18th) Intro to File References (Jan. 4th) New theme updates! (Dec. 14th) How to update images & files (Nov. 30th) Use tags + Manage filters for fast docs updates/audits (Nov. 16th) How to get the most from glossary (Oct.26th) In-line and side-by-side images (Oct. 19th) Get the most out of search (Oct. 12th) Broken Links Report (Oct. 5th) Release notes Spread the word Your review makes a real difference G2 Capterra SoftwareReviews Owlcademy Home Security and permissions Security, privacy, and compliance Privacy policy Last modified on 09/04/2026 2:08 pm EDT Your privacy is important to us. At KnowledgeOwl, we have a few fundamental principles: We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services. We store personal information for only as long as we have a reason to keep it. We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted. We aim for full transparency on how we gather, use, and share your personal information. Below is KnowledgeOwl's privacy policy, which incorporates and clarifies these principles. Who We Are We are the folks behind KnowledgeOwl, an online knowledge base software tool. For the purposes of the GDPR, we are both a data controller and a data processor. What This Policy Covers This Privacy Policy applies to information that we collect about you when you use: Our websites (including https://www.knowledgeowl.com and https://support.knowledgeowl.com); Our application (https://app.knowledgeowl.com); and Other products and services that are available on or through our websites and application (including our widget, API, and various integrations like the Zendesk app). Throughout this Privacy Policy we’ll refer to our websites, application, and other products and services collectively as “Services.” Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information. Information We Collect We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better. We collect information in three ways: if and when you provide information to us, automatically through operating our services, and from outside sources. Information You Provide to Us It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples: Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a KnowledgeOwl account to provide a first name, a last name, and email address. You may provide us with more information–like your company name and billing address–but we don’t require that information to create your account. Transaction and Billing Information: If you purchase something from us–a subscription to a KnowledgeOwl plan or a custom domain, for example–you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information. Content Information: When using KnowledgeOwl, you may also provide us with information about you in the content for your knowledge base. For example, if you write an article that includes biographic information about you, we will have that information, and so will anyone with access to your knowledge base. Credentials: Depending on the Services you use, you may provide us with credentials for third-party services which you want to integrate with KnowledgeOwl. For example, you might provide us with your Zendesk username, domain, and API key to set up a contact form integration. Communications with Us: You may also provide us information when you respond to emails, communicate with our support team, or post a comment on our knowledge base. Information We Collect Automatically We also collect some information automatically: Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your knowledge base. Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on a site–in other words, who did what, when and to what thing on a site. We also collect information about what happens when you use our Services (e.g., page views, support document searches, button clicks) along with information about your device (e.g., screen size, operating system, browser). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better. Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and e-mails. KnowledgeOwl uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand marketing campaign effectiveness. Information We Collect from Other Sources We may also get information about you from other sources. For example, if you log into your KnowledgeOwl account using SSO from a third-party identity provider, we will receive information from that service (such as your username/email, first name, and email) via the authorization procedures used by that service. The information we receive depends on which services you authorize and integrate with your KnowledgeOwl account. How We Use Information We use information about you as mentioned above and as follows: To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services; To further develop our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their knowledge bases more efficiently; To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use; To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of KnowledgeOwl and others; To communicate with you about KnowledgeOwl services and others we think will be of interest to you, solicit your feedback, or keep you up to date on KnowledgeOwl and our products; and To personalize your experience using our Services and provide recommendations. Sharing Information How We Share Information We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy: Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them. Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them. As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request. To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of KnowledgeOwl, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay. Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that KnowledgeOwl goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy. With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as setting up integrations with ticketing systems or analytics tools. Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services. Knowledge Base Users: If you leave a comment or use the contact form on a website that uses our Services (like a knowledge base created in KnowledgeOwl), the information you provide - like your email address and name - may be shared with the users of the site where you left the comment. Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users. Your personal information, such as your name or email, will not be shared to protect your privacy. Information Shared Publicly Information that you choose to make public is–you guessed it–disclosed publicly. That means that information like your comments or articles that you make public on your knowledge base are all available to others. Public information may also be indexed by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share. Choices You have several choices available when it comes to information about you: Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible. Set Your Browser to Reject Cookies: You can usually choose to set your browser to, or use a tool that will, remove or reject browser cookies before using KnowledgeOwl services, with the drawback that certain features of KnowledgeOwl services may not function properly without the aid of cookies. Other Things You Should Know Questions If you have questions about this Privacy Policy, please contact us at [email protected]. Security While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. To enhance the security of your account, we encourage you to enable our advanced security settings, like Force SSL Links and Single Sign-On. EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework KnowledgeOwl complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, United Kingdom, and Switzerland to the United States. KnowledgeOwl has certified to the Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom in reliance on the UK Extension to the EU-U.S. DPF. KnowledgeOwl has also certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. We refer to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF collectively in this policy as the "Data Privacy Framework" or the "DPF," and to the EU-U.S. DPF Principles and the Swiss-U.S. DPF Principles collectively as the "DPF Principles." KnowledgeOwl is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). We may be required to disclose personal information that we handle under the Data Privacy Framework in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. To learn more about the Data Privacy Framework, and to view our certification, please visit https://www.dataprivacyframework.gov. Contact us at any time to request access to, edit, or delete your personal information. If you are an individual in the European Union, the United Kingdom, or Switzerland whose personal data we have received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. DPF, you have the right to access your personal data, to correct, amend, or delete it where it is inaccurate or has been processed in violation of the DPF Principles, and to limit the use and disclosure of your personal data. To exercise these rights, contact us at [email protected]. Where we process personal data on behalf of one of our customers, we will refer your request to that customer and cooperate with them in responding to it. Silly Moose, LLC dba KnowledgeOwl 4845 Pearl East Cir Ste 118 PMB 30558 Boulder, CO 80301 [email protected] In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, KnowledgeOwl commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner's Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. This recourse is available to you at no cost. Under certain conditions, more fully described on the Data Privacy Framework website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. We previously complied with the requirements of the EU-U.S. / Swiss-U.S. Privacy Shield Framework in relation to our processing of personal data. Onward Transfer of Information KnowledgeOwl is a service available worldwide. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United States of America. KnowledgeOwl also relies on certain sub-processors in order to support the services we provide. An up-to-date list of our sub-processors can be found here: https://support.knowledgeowl.com/help/list-of-sub-processors KnowledgeOwl reviews any sub-processors that we use to ensure that they provide the same level (or greater) of privacy protections that we do. We further ensure that any information processed by these sub-processors is done in a manner that is consistent with our own standards, and the standards we comply with as part of the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. KnowledgeOwl only transfers data to sub-processors that is strictly necessary for the specified purpose of the sub-processor. As part of its participation in the Data Privacy Framework, KnowledgeOwl remains a liable party in the event that a sub-processor processes personal information received under the DPF in a manner that violates the DPF Principles. The exception to this is if it is proven that KnowledgeOwl is not responsible for the event that caused the violation of the DPF Principles. In the event that we become aware that a sub-processor no longer provides the same privacy standards that we are obligated to uphold or that they are processing data in a manner inconsistent with our privacy agreements, we will take measures to cease any current or planned data transfers, and will work to remediate any unauthorized processing that may have occurred. Third Party Software If you’d like to use third party software like plugins with our Services, please keep in mind that when you interact with them you may provide information about yourself to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information. You should review their rules and policies when installing and using third party software. Our Users’ Knowledge Bases If you are a visitor to one of our customers’ knowledge bases, please note that this privacy policy doesn't apply to you in regard to that specific site. We process information that visitors provide to our users’ websites on behalf of our users and in accordance with our user agreements. We encourage our users to post a privacy policy that accurately describes their practices on data collection, use, and sharing of personal information. Reuse This document is based upon the Automattic Privacy Policy, which can be found on Github, and is licensed under the Creative Commons Attribution-ShareAlike 4.0 International license. This means you can use it verbatim or edited, but you must release new versions under the same license and you have to credit Automattic and KnowledgeOwl somewhere. Automattic is not connected with nor sponsors or endorses KnowledgeOwl or its use of the work. Privacy Policy Changes Although most changes are likely to be minor, KnowledgeOwl may change its Privacy Policy from time to time. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through e-mail or your dashboard). Your continued use of the Services after any change in this Privacy Policy will constitute your consent to such change. September 4, 2026: Clarified DPF and Onward Transfer of Information sections to more consistently refer to all three frameworks that we comply with (EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF). In the DPF section, expanded statement on individual rights to better align with the DPF principles. August 21, 2025: Added statement clarifying KnowledgeOwl's liability under the DPF in the context of onward transfers of data. July 29, 2024: Updated DPF language to reflect our commitment to cooperate with EU, UK, and Swiss data authorities as part of our DPF certification. Included additional language to ensure compliance with DPF principles around accountability of onward transfer of data. March 27, 2024: Updated contact information to reflect our new compliance email and added language about the UK extension. October 20, 2023: Updated EU-U.S. Data Privacy Framework to comply with updates to the program. March 29, 2023: Updated our contact information in the EU-U.S. / Swiss-U.S. Privacy Shield section to reflect our current mailing address. May 23, 2018: Updated the policy to be GDPR-compliant by cutting out legalese and using clear language. Informed individuals about KnowledgeOwl being subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC); the possibility, under certain conditions, for the individual to invoke binding arbitration; and our liability in cases of onward transfers to third parties. 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