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Skip to main content Security Overview - Technical and Organizational Measures 🔒 ISO 27001 & ISO 27701 Certified StreamYard is now certified under ISO 27001 for information security and ISO 27701 for privacy information management, demonstrating our ongoing commitment to safeguarding customer data and privacy. We are committed to protecting the confidentiality, integrity and availability of our information systems and our customer’s data. We are constantly improving our security controls and analyzing their effectiveness to give you confidence in our solution. Here we provide an overview of some of the security controls in place to protect your data. You can reach our security team at security@streamyard.com. Cloud Security Data Center Physical Security Facilities We use infrastructure from Google Cloud for data center hosting. Our provider data centers are certified as ISO 27001, PCI DSS Service Provider Level 1, and or SOC 1 and 2 compliant. Learn more about GCP certifications and compliance standards at GCP Compliance offerings. Our providers employ robust controls to secure the availability and security of their systems. This includes measures such as backup power, fire detection and suppression equipment, secure device destruction amongst others. On-Site Security GCP implements layered physical security controls to ensure on-site security including, vetted security guards, fencing, video monitoring, intrusion detection technology and more. Learn more about GCP Physical Security. Network Security In-house Security Team We have a dedicated and passionate security team across the globe to respond to security alerts and events. Third-Party Penetration Tests Third party penetration tests are conducted against the application and supporting infrastructure at least annually. Any findings as a result of tests are tracked to remediation. Reports are available on request with an appropriate NDA in place. Threat Detection We leverage threat detection services within GCP to continuously monitor for malicious and unauthorized activity. Vulnerability Scanning We perform regular internal scans for vulnerability scanning of infrastructure. Where issues are identified these are tracked until remediation. DDoS Mitigation We use a number of DDoS protection strategies and tools layered to mitigate DDoS threats. We utilize Cloudflare’s sophisticated CDN with built in DDoS protection as well as native GCP tools and application specific mitigation techniques. Access Control Access is limited to a least privilege model required for our staff to carry out their jobs. Plus, access is granted for a limited time and is scoped to the minimum number of services needed. Permissions are subject to frequent internal assessment, technical enforcement, and monitoring to ensure compliance. 2FA is required for all production systems. Encryption In Transit We force HTTPS for all services using TLS. Inside the streaming studio, all incoming and outgoing video and audio streams are encrypted using DTLS v1.2. When a broadcast is live, video and audio data is decrypted on our servers so that the various video sources can be mixed and transcoded into the final outgoing feed. The final feed is encrypted for all social platforms that support RTMPS. At Rest StreamYard data is encrypted at rest with industry standard encryption algorithms managed by GCP, like AES. Availability & Continuity Uptime StreamYard is deployed on public cloud infrastructure. Services are deployed to multiple availability zones for availability and are configured to scale dynamically in response to measured and expected load. A robust monitoring and alerting system is in place to ensure service reliability and rapid incident response. We maintain a publicly available status page that includes details on system availability categorized into product areas, scheduled maintenance windows, service incident history, and security incident details. Disaster Recovery In the event of a major region outage, we have the ability to deploy our application to a new hosting region. We have proper monitoring and alerting rules that allow our engineers to immediately spot any anomalies and to promptly react to recover from any kind of disaster. Application Security Quality Assurance Our engineers review and test changes to our code base. The security team has resources to investigate and recommend remediation of security vulnerabilities within code. Regular syncs, training, and security resources are provided to all engineers working on StreamYard. Environment Segregation Testing, staging, and production environments are logically separated from one another. No customer data is used in any development or test environment. Personal Security Security Awareness We deliver a robust Security Awareness Training program, which is delivered upon hiring and annually for all employees. Information Security Program We have a set of information security policies covering a range of topics. These are delivered to all employees and contractors right after hiring. Confidentiality Agreements All employees are required to sign Non-Disclosure and Confidentiality agreements. Access Controls Access to systems and network devices is based upon a well-defined request process. Logical access to platform servers and management systems requires two-factor authentication. Access is further restricted by system permissions using the least privilege methodology and all permissions require documented need. User access is revoked upon termination of employment or change of job role. Third Party Security Vendor Management We understand the risks associated with improper vendor management. We evaluate and perform due diligence on all of our vendors prior to engagement to ensure their security is to a suitable standard. If they do not meet our requirements, we do not move forward with them. PCI-DSS As a card not present merchant, We outsource our cardholder functions to a PCI-DSS Level 1 service provider. Responsible Disclosure We consider the security of our system a top priority and believe that working with a skilled security researcher community helps improve our security posture. If you believe you have discovered a potential vulnerability, please contact us at security@streamyard.com to request a disclosure form. We do not offer cash rewards for reporting vulnerabilities through our Responsible Disclosure Policy. Was this article helpful? Have more questions? Submit a request In this article Data Center Physical Security Network Security Encryption Availability & Continuity Application Security Personal Security Third Party Security Responsible Disclosure Categories Getting Started First Steps First Stream Checklist How to Create a Live Stream Can I go live simultaneously in multiple studios? StreamYard Requirements Devices and equipment Does StreamYard work on phones? Does StreamYard support Linux? Can people watch on StreamYard? Does StreamYard have an open API? Collab platform Account & Login Why is my StreamYard account suspended? How do I create a StreamYard account? How do I log in to StreamYard? How do I find my account email? How do I change my account email? What if I am not receiving your emails? How do I delete my account? How to Secure Your StreamYard Account (Forced Logout) Creating your Team on StreamYard How do I add a team member? How do I change a member's role? How do I remove a team member? Billing, Payments & Plans Cancellation & Refund Refund Policy How do I cancel my plan? If I downgrade to Free, will my recordings still be available? I accidentally subscribed to an annual plan I'm on a Free Plan, but I'm getting charged I didn't subscribe to Streamyard, but I'm getting charged Payments & Invoices Available Plans and Subscription Info How do I download my invoices? How do I update my billing information? How do I update my credit card information? My payment was declined My Tax ID or VAT number is not accepted Plans Management My subscription is paused How do I switch to Monthly billing? How do I downgrade / upgrade my plan? How do I change my plan (downgrade or upgrade)? How do I add more account storage space? How do I remove the storage add-on from my plan? Features & Limits Feature Limits on the Free Plan Streaming Limits on the Free Plan Seat Limit on a non-business plan StreamYard's paid plan features Prices & Discounts Is StreamYard free? $1 Welcome Offer Sponsorships, Price Match and Discounts Referrals & Affiliate programs Is there a Referral or Affiliate program? How do I access my StreamYard referrals? How-To's Setting up Your Stream Customize your webcam with video filters Does StreamYard have a Dark Mode? Reusable Studios How to Test a Live Stream Using Display Names Turn off the Display Names Enhance Skin Appearance Remove Background Noise Pre-recorded Streaming How Long/Large can my Pre-Recorded Video Files be? Going Hybrid with StreamYard: The Basics How to Screen Share an iPhone/iPad/Android on StreamYard Can I Join With Just Audio? How Do I Change My Audio Avatar? Cloud Recording - Individual Audio Tracks Can I stream in 1080p HD? Does StreamYard support 4k UHD? What Bitrate Does StreamYard Use For Live Streaming? Customization & Layouts Overlay Fade In/Out Transitions How to Transform Overlays QR Codes How to copy and bulk-manage media assets Display Viewer Comments On-Screen with StreamYard's Chat Overlay How to use Scenes How to Stream/Record in Portrait Mode How to Change your Camera Shape Layouts and Custom Layouts Automatic Intro and Outro videos How to add Text Banners/Scrolling Tickers to your stream How to Use Headlines Video Backgrounds StreamYard Background Music Can I use a video for my background? Adding Video Clips to Your Stream Can I Loop a Video Clip? How Do I Make Overlays and Other Types of Graphics? How Many Overlays Can I Upload? Sizes for Logos, Overlays, Backgrounds and Video Clips How to Use Virtual Backgrounds How to Use A Green Screen Destinations First Steps StreamYard's Supported Platforms (Destinations) How to Multi-stream How Many Hours Can I Stream and Record With StreamYard? How to Reconnect and/or Remove a Destination How do I Connect Destinations as a Guest? Guest Destinations How to schedule a stream? Can I create an RSS feed? Brightcove Connecting StreamYard to Brightcove Vimeo How to stream to Vimeo using StreamYard Facebook Connect a Facebook Page Connect a Facebook Profile Connect an existing Facebook Event Create a Facebook Live Online Event Stream to a Facebook Group Stream to your Facebook Group with RTMP Share your Facebook Page Stream into a Group Connect Facebook Pages through Meta Business Suite How to Connect a Facebook Page to Your Instagram Account Use Facebook Crossposting to stream across multiple Facebook Pages Upload a Cover Photo on a Facebook Event YouTube Connect a YouTube Channel Connect an existing YouTube Live Stream Create a Private YouTube stream Schedule a YouTube Live Stream Show past and upcoming Live Streams on your YouTube Channel Check if your YouTube Channel is a Brand Channel Enable Embedding for your YouTube Streams Embed a Youtube Live Stream on your website How to Stream to Members Only on YouTube Instagram Create an Instagram Live Video Update to a Professional Account on Instagram Archive your streams on Instagram LinkedIn Create a LinkedIn Live Event Connect an Existing LinkedIn Live Event Enable Profile visibility when commenting on a LinkedIn event Kick Connect Kick StreamYard On-Air Create a Webinar with StreamYard On-Air Customize your On-Air Webinar Customize your Webinar Registration On-Air Reminder Email Settings Restrict your On-Air Webinar Registrations Make your On-Air Webinar Private Invite On-Air Attendees to Studio Pin On-Air Webinar Chat messages Embed your On-Air Webinar onto your website How to Access a Restricted Webinar How to Integrate StreamYard On-Air with Zapier How to collect Terms of Service Agreement on your Webinar How to do a Paid Webinar Other Destinations Connect a custom RTMP destination ⭐️ Create a Live Stream on X (Twitter) Create a Live Stream on TikTok Create a Live Stream on Kick.com Can I Stream to Microsoft Teams with StreamYard? Create a Live Stream on Wix Websites Can I stream to Rumble TV with StreamYard? Can I stream to Clubhouse with StreamYard? Can I stream to Patreon? Can I bring StreamYard into a Zoom meeting? Can I stream Zoom with StreamYard? Guests Guest instructions How do I invite guests to my StreamYard stream? Does My Link to Invite A Guest Expire? Do my guests have to log in? How to Use the StreamYard iOS Guest App How many people can I have on StreamYard? Using the Greenroom What happens when the studio is full? Can Guests Share Their Screen? Can Guests Post Comments in the Chat? How Do I Invite A Guest Who is Using their Phone (iPhone or Android)? Reorganizing On-screen Participants Audio & Video Audio What is Echo Cancellation? Does StreamYard have Stereo Audio? How do I improve the audio quality of my stream? How to use Voicemeeter with StreamYard Can I use an external mic on my iPhone/iPad? Video, Camera, and Production Tools Mac/iPhone Reaction Effects How to Create a Call-in Show using StreamYard Using your iPhone as a Webcam Recommended Video Formats How to Use an Extra Camera Angle How to use a DSLR/Dedicated Camera with StreamYard How to Use OBS Virtual Camera with StreamYard Can I Use an Amazon Fire Tablet to Run StreamYard? Can I Mirror My Camera in StreamYard? Can I Run My Broadcast From An Apple iPad On StreamYard? During your stream Sharing Images in StreamYard Pop-Out Chat How to Use Polls in StreamYard YouTube Monetization Settings Teleprompter Notes tab How to Use Dual Assets (MARS) Getting Started With Multi-Aspect Ratio Streaming (MARS) Sound Effects Using the People Tab in StreamYard How to Block Viewers, Ban Guests, and Moderate the Chat Starring comments in StreamYard How do I show comments/chat on stream? Sharing Slides and Presentations [Built-in Feature] Hotkeys on StreamYard YouTube Super Chats, Member Milestones, Gifted Memberships and Jewels Using the Elgato Stream Deck with StreamYard StreamYard's Giveaway Tool Sharing Google Slides with StreamYard Share a Powerpoint Presentation Comparing Video Sharing Options Sharing Long-Form Videos in StreamYard Does my screen share count against the number of participants in the studio? How to Talk Over A Video Clip In StreamYard What does "Put user In timeout" do? How do I play background music or share computer program audio? Share a Screen After your Stream AI clips Why does my studio say I am running out of storage on my device? Accessing and Downloading Video Transcripts Custom Markers Can I use StreamYard to create a Podcast? Publish Long-Form Videos to YouTube, Facebook Pages and LinkedIn Profiles How to Post TikToks How to Download a YouTube Live Stream Video Trimming and Splitting Local Recording of your Live Stream How to Create and Publish Shorts and Reels Captions for Shorts and Reels How do I delete a StreamYard broadcast and/or recording? Can I download the chat or comments section? Exporting Local Recordings as Project Files What File Format Can I Download After My StreamYard Broadcast? Does StreamYard have Stream Analytics? Recordings What is Storage? How to Create a Recording Recording Controls How Do I Download My Recordings In StreamYard? I can't find my recordings How can I recover deleted recordings? How to Edit Your Recording's Thumbnail Image How to Schedule a Record-Only Session? How to Share Your Recordings' URLs How to Embed Your Recordings Accessibility & Language StreamYard's Language Support Translate StreamYard into Any Language Using Chrome Browser Does StreamYard have Captions? Enable Chrome's Live Captions Captions on LinkedIn StreamYard Accessibility Statement What should I do if my YouTube/Facebook livestream receives a copyright claim? Troubleshooting General Settings The Live Stream is Blurry or Laggy How Do I Test My Internet Speed? Can’t click on dropdown menus or buttons in the platform My Local Recording is Stuck Uploading or Processing Using StreamYard with a Firewall or Proxy Can't upload videos/slides/brand assets on MacOS? Mac Screen Share Permissions Playback Issues using the StreamYard Library Video Player Optimizing a Video for Pre-Recorded Streaming Convert Videos to a Supported Codec Camera & Microphone Issues My Camera doesn't work My mic doesn't work My Camera Works, but I Can't See Myself Mac Camera Access iOS camera access Windows Camera/Mic Access Android Camera/Mic Access I am using an audio interface/mixer and StreamYard is not recognizing the mic StreamYard Does Not Recognize My Virtual Webcam Audio How to fix Echo I Can't Hear My Guest Audio Quality Issues How to modify Audio Settings in Firefox My Digital Audio Workstation (D.A.W) isn’t working with StreamYard Facebook Reauthorize your Facebook Account My Facebook account / page doesn't meet the criteria to go live The Live Stream doesn't end properly on Facebook Error "Scripted account detected by scaled actor detection systems" Error "Complete Page Publishing Authorization" I can't see comments during my Facebook Stream YouTube I can't connect my YouTube Channel to StreamYard I'm getting an error message when connecting to YouTube I can't see my Scheduled Live Stream on YouTube I can't find my past Live Stream on YouTube I can't see comments on my YouTube Live Replay Other Destinations I can't find my live in X Troubleshooting for On-Air webinars My Live Stream is not starting on Instagram I can't find my stream on Instagram I can't connect my LinkedIn Live Event to StreamYard My stream's thumbnail doesn't appear on the LinkedIn event I can't stream to X (Twitter) Legal Legal Terms Terms of Service Plan Usage Policy Affiliate Terms Content Moderation Community Guidelines Content Moderation Policy DMCA Digital Service Act Information Page Removal of Nonconsensual Intimate Visual Depictions Information Page Privacy and Security Privacy Policy Security Overview - Technical and Organizational Measures Data Processing Addendum Subprocessors Law Enforcement Guidelines for Law Enforcement Requests Other Why am I receiving an invoice from Bending Spoons Operations S.p.A.? StreamYard Graphical Assets Open Source Libraries (Web/iOS) SY Business Plan management Update to our Business plan: What’s changing and what to expect How do I cancel my StreamYard Business plan? How do I renew my self-serve Business Plan? How to disable Auto-Renewal of a Business plan? How do I add or remove seats on the Business plan? How do I downgrade to a non-Business plan? Other useful info StreamYard Business Plan Details StreamYard Business Plan Roles and Permissions SSO (single sign-on) What are StreamYard Spaces? StreamYard Business Advanced Servers Using Private Chat Direct Messages Using Custom Fonts with StreamYard Can't find what you're looking for? Submit a request