Snapshot 18187
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{
"incidents": [
{
"created_at": "2026-09-16T08:55:57Z",
"id": "01M2MPW45XCRDZVWFT89HFARKH",
"impact": "minor",
"incident_updates": [
{
"body": "We are no longer receiving reports or observing problems related to this incident, please report anything unusual to us in the in-app chat. We are considering this issue resolved and continue to check the Salesforce status page [here.](https://status.salesforce.com/incidents/20004433)",
"created_at": "2026-09-16T18:52:57Z",
"display_at": "2026-09-16T18:52:57Z",
"id": "01M2NS188RX2YWC8786X7TP82N",
"incident_id": "01M2MPW45XCRDZVWFT89HFARKH",
"status": "resolved",
"updated_at": "2026-09-16T18:52:57Z"
},
{
"body": "We're observing signs of recovery from the Salesforce disruption affecting multiple instances. Salesforce is continuing to roll out fixes across remaining affected instances, so some customers may still experience intermittent issues connecting to or syncing with Salesforce through Gearset. We're monitoring closely and will update further as the situation develops. Please continue monitoring Salesforce status page [here also.](https://status.salesforce.com/incidents/20004433) ",
"created_at": "2026-09-16T15:00:49Z",
"display_at": "2026-09-16T15:00:49Z",
"id": "01M2NBR6FTWEG3QQFZNYBQAHAY",
"incident_id": "01M2MPW45XCRDZVWFT89HFARKH",
"status": "monitoring",
"updated_at": "2026-09-16T15:00:49Z"
},
{
"body": "**We are aware of an ongoing Salesforce outage affecting multiple instances globally.** All information available suggest this is a Salesforce - side issue, not a Gearset issue, but it may affect your ability to connect to or sync with Salesforce through Gearset while it's ongoing. We're monitoring the situation closely and will update this page as we learn more. For live updates from Salesforce, see their [status page](https://status.salesforce.com/incidents/20004433).",
"created_at": "2026-09-16T08:55:57Z",
"display_at": "2026-09-16T08:55:57Z",
"id": "01M2MPW45XP5GD9JTP7SRC7VTN",
"incident_id": "01M2MPW45XCRDZVWFT89HFARKH",
"status": "investigating",
"updated_at": "2026-09-16T12:54:40Z"
}
],
"name": "Salesforce service disruption affecting multiple instances",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-09-16T18:52:57Z",
"status": "resolved",
"updated_at": "2026-09-16T18:52:57Z"
},
{
"created_at": "2026-09-03T22:01:00Z",
"id": "01M1MMM7FDFD5EYCCTCK8PX3NF",
"impact": "major",
"incident_updates": [
{
"body": "The issue is now resolved",
"created_at": "2026-09-07T16:07:14Z",
"display_at": "2026-09-07T16:07:14Z",
"id": "01M1Y9ZB88KRD8JSNTDE0RRZK7",
"incident_id": "01M1MMM7FDFD5EYCCTCK8PX3NF",
"status": "resolved",
"updated_at": "2026-09-07T16:07:14Z"
},
{
"body": "We identified the issue to be due to [**AWS Outage**](https://health.aws.amazon.com/health/status) affecting Gearset infrastructure. AWS reported recovery from the incident",
"created_at": "2026-09-03T22:45:29Z",
"display_at": "2026-09-03T22:45:29Z",
"id": "01M1MQ5P6SFX7E0XJ9NA4MZT9N",
"incident_id": "01M1MMM7FDFD5EYCCTCK8PX3NF",
"status": "monitoring",
"updated_at": "2026-09-03T22:45:29Z"
},
{
"body": "We've received multiple reports on \"An unknown error occurred. Please contact support if you need assistance with this issue.\" - we're currently investigating the issue",
"created_at": "2026-09-03T22:01:00Z",
"display_at": "2026-09-03T22:01:00Z",
"id": "01M1MMM7FDEMZV5M0RXHKQCD71",
"incident_id": "01M1MMM7FDFD5EYCCTCK8PX3NF",
"status": "investigating",
"updated_at": "2026-09-03T22:01:00Z"
}
],
"name": "Unknown Pipeline Error",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-09-07T16:07:14Z",
"status": "resolved",
"updated_at": "2026-09-07T16:07:14Z"
},
{
"created_at": "2026-08-17T13:49:16Z",
"id": "01M07ZQM728RFH6NFW3AY0MF87",
"impact": "minor",
"incident_updates": [
{
"body": "Our monitoring suggest most customers are no longer impacted by this incident. Please raise any ongoing problems with the in-app chat.",
"created_at": "2026-08-17T22:45:31Z",
"display_at": "2026-08-17T22:45:31Z",
"id": "01M08YDH89091CG4B2F29F7PN7",
"incident_id": "01M07ZQM728RFH6NFW3AY0MF87",
"status": "resolved",
"updated_at": "2026-08-17T22:45:31Z"
},
{
"body": "We have been notified of issues when accessing GitHub from Gearset.\n\nPlease check \u003chttps://www.githubstatus.com/\u003e for further updates.",
"created_at": "2026-08-17T13:49:16Z",
"display_at": "2026-08-17T13:49:16Z",
"id": "01M07ZQM722R6730A1K68PRGG8",
"incident_id": "01M07ZQM728RFH6NFW3AY0MF87",
"status": "investigating",
"updated_at": "2026-08-17T13:49:16Z"
}
],
"name": "GitHub connection issue",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-08-17T22:45:31Z",
"status": "resolved",
"updated_at": "2026-08-21T13:33:55Z"
},
{
"created_at": "2026-08-06T17:57:28Z",
"id": "01KZC3J6QQ7V0ZZQF5XGT9067S",
"impact": "minor",
"incident_updates": [
{
"body": "The infrastructure issues have been resolved, and we have coordinated re-running any failed backup and archiving jobs. Please raise any continued issues with backup and archiving with our in-app chat. ",
"created_at": "2026-08-06T22:03:47Z",
"display_at": "2026-08-06T22:03:47Z",
"id": "01KZCHN6FY1S0BYGGZEAG7KS2Z",
"incident_id": "01KZC3J6QQ7V0ZZQF5XGT9067S",
"status": "resolved",
"updated_at": "2026-08-06T22:03:47Z"
},
{
"body": "Some users in the US region are seeing backup and archiving jobs failing, and are unable to restore data from backups. Our team is aware of the issue and is investigating. ",
"created_at": "2026-08-06T17:57:28Z",
"display_at": "2026-08-06T17:57:28Z",
"id": "01KZC3J6QQVHSTMFA2QNMZ0WCS",
"incident_id": "01KZC3J6QQ7V0ZZQF5XGT9067S",
"status": "investigating",
"updated_at": "2026-08-06T17:57:28Z"
}
],
"name": "Issues with Backup and Archiving",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-08-06T22:03:47Z",
"status": "resolved",
"updated_at": "2026-08-06T22:03:47Z"
},
{
"created_at": "2026-08-03T14:45:56Z",
"id": "01KZ41DAVT00S1W11XNK1T1SZ7",
"impact": "minor",
"incident_updates": [
{
"body": "Fin has reported that this issue is now resolved. ",
"created_at": "2026-08-04T07:18:10Z",
"display_at": "2026-08-04T07:18:10Z",
"id": "01KZ5T656JJGE9A6AKQD5BM18Q",
"incident_id": "01KZ41DAVT00S1W11XNK1T1SZ7",
"status": "resolved",
"updated_at": "2026-08-04T07:18:10Z"
},
{
"body": "\nWe are aware of our integration with Fin not working as expected. We are experiencing and seeing other reports of issues when loading our in-app chat.\n\nFin are reporting an outage, with their Inbox and Messaging function.\n\n\u003chttps://www.finstatus.com/us-hosting\u003e",
"created_at": "2026-08-03T14:45:56Z",
"display_at": "2026-08-03T14:45:56Z",
"id": "01KZ41DAVT6VF9AC75XQWGTCFT",
"incident_id": "01KZ41DAVT00S1W11XNK1T1SZ7",
"status": "investigating",
"updated_at": "2026-08-03T14:45:56Z"
}
],
"name": "We're seeing issues with our in app chat integration - Fin",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-08-04T07:18:10Z",
"status": "resolved",
"updated_at": "2026-08-04T07:18:10Z"
},
{
"created_at": "2026-07-31T13:21:19Z",
"id": "01KYW5C7F7NZQ1YPCSAEP6W3AK",
"impact": "minor",
"incident_updates": [
{
"body": "Our monitoring suggest most customers are no longer impacted by this incident. Please raise any ongoing problems with the in-app chat.",
"created_at": "2026-07-31T15:09:00Z",
"display_at": "2026-07-31T15:09:00Z",
"id": "01KYWBHDE5ZVFZMQDJRAD0BVS5",
"incident_id": "01KYW5C7F7NZQ1YPCSAEP6W3AK",
"status": "resolved",
"updated_at": "2026-07-31T15:09:00Z"
},
{
"body": "We are aware of integration with Bitbucket cloud not functioning as normal, some user's interactions with Bitbucket cloud may be affected.\n\u003chttps://bitbucket.status.atlassian.com/incidents/0y9sqyfyl262\u003e\n\nWe will monitor and provide updates",
"created_at": "2026-07-31T13:21:19Z",
"display_at": "2026-07-31T13:21:19Z",
"id": "01KYW5C7F7AKKCF3M94GWFCJP2",
"incident_id": "01KYW5C7F7NZQ1YPCSAEP6W3AK",
"status": "investigating",
"updated_at": "2026-07-31T13:21:19Z"
}
],
"name": "Intermittent errors when accessing Bitbucket Cloud",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-07-31T15:09:00Z",
"status": "resolved",
"updated_at": "2026-07-31T15:09:00Z"
},
{
"created_at": "2026-07-28T15:48:53Z",
"id": "01KYMPM96C4M02W0HPHRJ0SS4A",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has now been resolved in cooperation with Atlassian. Thank you for your patience as we have sought to resolve this issue. If you see any ongoing issues with Jira please reach out to us in the in-app chat.",
"created_at": "2026-07-29T10:43:05Z",
"display_at": "2026-07-29T10:43:05Z",
"id": "01KYPQH1XSSA62KKRAXN914FYJ",
"incident_id": "01KYMPM96C4M02W0HPHRJ0SS4A",
"status": "resolved",
"updated_at": "2026-08-21T13:23:07Z"
},
{
"body": "We are seeing sporadic issues connecting to Jira via the new OAuth 2.0 connection. This is due to new rate limits which have been introduced as part of the transition and only recently started to take effect. \n\nIf you start seeing issues with pipelines or with Jira connections, we would recommend removing your `Jira (OAuth 2.0) (Cloud) `connection and going back to using `Jira (OAuth 1.0a)(Cloud)`. We would recommend doing this action pre-emptively as well to avoid disruption for you.\n\nWe're working on resolving this matter as soon as possible and will post when it is clear to return to the 2.0 implementation.",
"created_at": "2026-07-28T15:48:53Z",
"display_at": "2026-07-28T15:48:53Z",
"id": "01KYMPM96C5BVXQ6QBX61534R1",
"incident_id": "01KYMPM96C4M02W0HPHRJ0SS4A",
"status": "monitoring",
"updated_at": "2026-07-28T15:48:53Z"
}
],
"name": "Issue with connections to Jira (OAuth 2.0) (Cloud)",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-07-29T10:43:05Z",
"status": "resolved",
"updated_at": "2026-07-29T10:43:05Z"
},
{
"created_at": "2026-07-24T19:49:13Z",
"id": "01KYATSF9KG997VHBMMP0SSHPY",
"impact": "minor",
"incident_updates": [
{
"body": "GitHubs status page reports this as resolved:\n\n\u003chttps://www.githubstatus.com/\u003e\n\nWe haven't received any reports of GitHub issues recently - but please contact our support team if you experience any issues while using GitHub with Gearset.",
"created_at": "2026-07-24T20:33:53Z",
"display_at": "2026-07-24T20:33:53Z",
"id": "01KYAXB7VWN2QB0FWGSPY0TEVJ",
"incident_id": "01KYATSF9KG997VHBMMP0SSHPY",
"status": "resolved",
"updated_at": "2026-07-24T20:33:53Z"
},
{
"body": "We are currently aware of a recent GitHub outage affecting users who use GitHub as their version control system.\n\nThis appears to be outside of our control, but we are currently investigating. You may read more about this on GitHubs status page here:\n\n\u003chttps://www.githubstatus.com/\u003e",
"created_at": "2026-07-24T19:49:13Z",
"display_at": "2026-07-24T19:49:13Z",
"id": "01KYATSF9KBR8V5PE7R0G6TNNH",
"incident_id": "01KYATSF9KG997VHBMMP0SSHPY",
"status": "monitoring",
"updated_at": "2026-07-24T19:49:13Z"
}
],
"name": "Github Incident Impacting PR Creation",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-07-24T20:33:53Z",
"status": "resolved",
"updated_at": "2026-07-24T20:33:53Z"
},
{
"created_at": "2026-07-16T22:59:52Z",
"id": "01KXPJGTE95WEM8KY5ZQHA3NGK",
"impact": "none",
"incident_updates": [
{
"body": "Github reported the incident to be resolved",
"created_at": "2026-07-17T00:31:43Z",
"display_at": "2026-07-17T00:31:43Z",
"id": "01KXPQRZKVZ2H6BKYBTWMBDVNX",
"incident_id": "01KXPJGTE95WEM8KY5ZQHA3NGK",
"status": "resolved",
"updated_at": "2026-07-17T00:31:43Z"
},
{
"body": "Github has resolved the incident and is currently monitoring for any further issues ",
"created_at": "2026-07-17T00:16:11Z",
"display_at": "2026-07-17T00:16:11Z",
"id": "01KXPPWHK9QVBTKFN40X9J2WFX",
"incident_id": "01KXPJGTE95WEM8KY5ZQHA3NGK",
"status": "monitoring",
"updated_at": "2026-07-17T00:16:11Z"
},
{
"body": "Github identified an internal issue that caused degradation across multiple services including Webhooks, Pull Requests, Actions, and Issues. Customers may experience delays or failures with these services. \n\nFor more information visit Github status page:\n\u003chttps://www.githubstatus.com/\u003e",
"created_at": "2026-07-16T22:59:52Z",
"display_at": "2026-07-16T22:59:52Z",
"id": "01KXPJGTE9M96FEHBVBHNRAYDA",
"incident_id": "01KXPJGTE95WEM8KY5ZQHA3NGK",
"status": "monitoring",
"updated_at": "2026-07-16T22:59:52Z"
}
],
"name": "GitHub connection issue",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-07-17T00:31:43Z",
"status": "resolved",
"updated_at": "2026-08-21T13:34:17Z"
},
{
"created_at": "2026-07-13T20:40:19Z",
"id": "01KXEKB4D4S8YH39H1G0HCAK12",
"impact": "minor",
"incident_updates": [
{
"body": "The issue appears to be resolved, with Code Reviews now working.",
"created_at": "2026-07-13T22:35:57Z",
"display_at": "2026-07-13T22:35:57Z",
"id": "01KXESYW3CFPSPBGJHQYJXVF3E",
"incident_id": "01KXEKB4D4S8YH39H1G0HCAK12",
"status": "resolved",
"updated_at": "2026-07-13T22:35:57Z"
},
{
"body": "We're aware of issues with Code Reviews going down, but we're still looking for an root cause, and are currently investigating. ",
"created_at": "2026-07-13T20:40:19Z",
"display_at": "2026-07-13T20:40:19Z",
"id": "01KXEKB4D43BRH1HW1DNDP34VD",
"incident_id": "01KXEKB4D4S8YH39H1G0HCAK12",
"status": "investigating",
"updated_at": "2026-07-13T20:40:19Z"
}
],
"name": "Code Reviews is experiencing an outage",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-07-13T22:35:57Z",
"status": "resolved",
"updated_at": "2026-07-13T22:35:57Z"
},
{
"created_at": "2026-06-26T11:32:25Z",
"id": "01KW1V7NMK5890J62MZCPZYJRM",
"impact": "minor",
"incident_updates": [
{
"body": "We have received enough confirmed reports from users that experienced this issue to confirm this issue as resolved. Please contact us via our in-app chat if you continue to encounter this issue ",
"created_at": "2026-06-29T09:30:01Z",
"display_at": "2026-06-29T09:30:01Z",
"id": "01KW9BDPYTB8949M0MWEZVHXBF",
"incident_id": "01KW1V7NMK5890J62MZCPZYJRM",
"status": "resolved",
"updated_at": "2026-06-29T09:30:01Z"
},
{
"body": "We haven't received any additional reports of degraded performance of the app from users in India over the weekend - and some users have confirmed this resolved. \n\nWe'll continue to monitor this for now. Please contact us via our in-app chat if you still experience this issue ",
"created_at": "2026-06-29T08:12:54Z",
"display_at": "2026-06-29T08:12:54Z",
"id": "01KW970G2PH099ZCM6BSG3YCQA",
"incident_id": "01KW1V7NMK5890J62MZCPZYJRM",
"status": "monitoring",
"updated_at": "2026-06-29T08:12:54Z"
},
{
"body": "We believe we have identified the likely issue and suspect it is due to some networking issues for some of our customers in India. If you are affected please follow the suggestions in \u003chttps://docs.gearset.com/en/articles/12231867-is-app-gearset-com-not-loading-as-you-expect\u003e to report the networking routes being followed",
"created_at": "2026-06-26T16:09:24Z",
"display_at": "2026-06-26T16:09:24Z",
"id": "01KW2B2VDG3CMFKW3W44CKWRT4",
"incident_id": "01KW1V7NMK5890J62MZCPZYJRM",
"status": "identified",
"updated_at": "2026-06-26T16:09:24Z"
},
{
"body": "We have received some mixed reports of reduced pipelines performance from users in India. We are currently investigating this, and will update our status page when we know more.",
"created_at": "2026-06-26T11:32:25Z",
"display_at": "2026-06-26T11:32:25Z",
"id": "01KW1V7NMKZE4QXQQG1TPMF0KY",
"incident_id": "01KW1V7NMK5890J62MZCPZYJRM",
"status": "investigating",
"updated_at": "2026-06-26T13:16:23Z"
}
],
"name": "Reduced Pipelines Performance for users in India",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-06-29T09:30:01Z",
"status": "resolved",
"updated_at": "2026-06-29T09:30:01Z"
},
{
"created_at": "2026-06-26T13:17:31Z",
"id": "01KW2183WEZBBTRMFKVJ59GBSN",
"impact": "minor",
"incident_updates": [
{
"body": "The issues seems to have been resolved by Salesforce and the system is functioning as expected",
"created_at": "2026-06-26T16:07:19Z",
"display_at": "2026-06-26T16:07:18Z",
"id": "01KW2AZ0NKFZKGAV18CHJM4QCY",
"incident_id": "01KW2183WEZBBTRMFKVJ59GBSN",
"status": "resolved",
"updated_at": "2026-06-26T16:07:19Z"
},
{
"body": "We are closely monitoring the updates on \u003chttps://status.salesforce.com/incidents/20004168\u003e and \u003chttps://status.salesforce.com/incidents/20004131\u003e",
"created_at": "2026-06-26T13:24:37Z",
"display_at": "2026-06-26T13:24:36Z",
"id": "01KW21N3FFNVG98GFAQ8Y0X605",
"incident_id": "01KW2183WEZBBTRMFKVJ59GBSN",
"status": "monitoring",
"updated_at": "2026-06-26T13:24:37Z"
},
{
"body": "We're aware of degradation connecting to Salesforce from the EU region. We are investigating this as a priority.",
"created_at": "2026-06-26T13:17:31Z",
"display_at": "2026-06-26T13:17:31Z",
"id": "01KW2183WE1Q1Z0CB1YSFJFZMF",
"incident_id": "01KW2183WEZBBTRMFKVJ59GBSN",
"status": "investigating",
"updated_at": "2026-06-26T13:17:31Z"
}
],
"name": "Connecting to Salesforce orgs in the EU region",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-06-26T16:07:18Z",
"status": "resolved",
"updated_at": "2026-06-26T16:07:19Z"
},
{
"created_at": "2026-06-25T18:46:32Z",
"id": "01KW01NTZWKJVRAC6QRY68ERYR",
"impact": "none",
"incident_updates": [
{
"body": "Github identified an internal issue that caused degradation across multiple services including Webhooks, Pull Requests, Actions, and Issues. Customers may have experienced delays or failures with these services. They applied mitigations and affected services have recovered.",
"created_at": "2026-06-25T18:46:32Z",
"display_at": "2026-06-25T17:50:00Z",
"id": "01KW01NTZW41SG074ZNKNX055B",
"incident_id": "01KW01NTZWKJVRAC6QRY68ERYR",
"status": "resolved",
"updated_at": "2026-06-25T18:46:32Z"
}
],
"name": "Github Degradation with Webhooks, Pull Requests and Actions",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-06-25T17:50:00Z",
"status": "resolved",
"updated_at": "2026-06-25T18:46:32Z"
},
{
"created_at": "2026-06-11T21:43:43Z",
"id": "01KTWA86WB81GQ08CSP3BJV0QN",
"impact": "minor",
"incident_updates": [
{
"body": "Bitbucket has now updated their status page indicating that there was an issue with OAuth logins. This affected Bitbucket's ability to properly communicate with Gearset. \n\nThey've pushed out a fix to resolve the OAuth issue and we expect the connection issues to now be resolved. \n\n \n\nFor more information about the performance degradation, visit their status page here: https://bitbucket.status.atlassian.com/incidents/h51sr145gsmx",
"created_at": "2026-06-12T00:21:59Z",
"display_at": "2026-06-12T00:21:59Z",
"id": "01KTWKA0B28QBDXZ0X06TGV5M4",
"incident_id": "01KTWA86WB81GQ08CSP3BJV0QN",
"status": "resolved",
"updated_at": "2026-06-12T00:21:59Z"
},
{
"body": "We are currently aware of a recent Bitbucket issue affecting users who use Bitbucket as their version control system.\n\nBased on information visible on \u003chttps://statusgator.com/services/bitbucket\u003e, this appears to be outside of Gearset's control, but we continue to monitor for other possibilities.",
"created_at": "2026-06-11T21:43:43Z",
"display_at": "2026-06-11T21:43:43Z",
"id": "01KTWA86WBFR51AVVATXJCRTXC",
"incident_id": "01KTWA86WB81GQ08CSP3BJV0QN",
"status": "investigating",
"updated_at": "2026-06-11T22:28:53Z"
}
],
"name": "Bitbucket connection issue",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-06-12T00:21:59Z",
"status": "resolved",
"updated_at": "2026-06-12T00:21:59Z"
},
{
"created_at": "2026-06-08T13:23:46Z",
"id": "01KTKPEMCYSCKHTJJNATZVVZ5A",
"impact": "none",
"incident_updates": [
{
"body": "We have identified the issue and have implemented a fix to prevent this from happening again in future.\n\nSome users may still need to re-authorize their Salesforce org connections if they encountered this issue before this fix was implemented. For details on how to do this, see our guide here: \n\nhttps://docs.gearset.com/en/articles/595498-common-authentication-and-comparison-errors#h_fb3ec6963f\n\nPlease get in touch with us if you encounter any further issues.",
"created_at": "2026-06-10T09:32:02Z",
"display_at": "2026-06-10T09:32:02Z",
"id": "01KTRDZQQXR2G4GVSF6CG7R5KF",
"incident_id": "01KTKPEMCYSCKHTJJNATZVVZ5A",
"status": "resolved",
"updated_at": "2026-06-10T09:32:02Z"
},
{
"body": "**Issue**: We are tracking an issue that is causing some automated jobs to fail. The issue affects error monitoring jobs and high-frequency backup jobs that have been active for more than 30 days.\n\n**Action**: To resolve the issue, re-authorize the Salesforce org connection associated with the failing job. For details on how to do this, see our guide: \u003chttps://docs.gearset.com/en/articles/595498-common-authentication-and-comparison-errors#h_fb3ec6963f\u003e.\n\n**Outcome**: Reauthorizing the connection once should resolve the issue. If problems persist after re-authorizing, contact our support team.",
"created_at": "2026-06-08T13:23:46Z",
"display_at": "2026-06-08T13:23:46Z",
"id": "01KTKPEMCYMGN0P8P4W2K9MF1H",
"incident_id": "01KTKPEMCYSCKHTJJNATZVVZ5A",
"status": "identified",
"updated_at": "2026-06-08T17:01:14Z"
}
],
"name": "Automated Job Org Connection Issue",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-06-10T09:32:02Z",
"status": "resolved",
"updated_at": "2026-06-10T09:32:02Z"
},
{
"created_at": "2026-05-28T13:15:08Z",
"id": "01KSQBJWVJMWN08E1R5N3GHN43",
"impact": "minor",
"incident_updates": [
{
"body": "GitHub connections are back up and working again from Gearset, this should now be resolved.",
"created_at": "2026-05-28T13:35:57Z",
"display_at": "2026-05-28T13:35:57Z",
"id": "01KSQCS0W15QTYN3K9E8TM8KJ8",
"incident_id": "01KSQBJWVJMWN08E1R5N3GHN43",
"status": "resolved",
"updated_at": "2026-05-28T13:35:57Z"
},
{
"body": "We are aware of an issue whilst connecting to GitHub from Gearset\n\nThis is currently under investigation, more details to follow once we know more.",
"created_at": "2026-05-28T13:15:08Z",
"display_at": "2026-05-28T13:15:08Z",
"id": "01KSQBJWVJVDNZK73FEH0HJ2TG",
"incident_id": "01KSQBJWVJMWN08E1R5N3GHN43",
"status": "investigating",
"updated_at": "2026-05-28T13:15:08Z"
}
],
"name": "GitHub connection issue",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-05-28T13:35:57Z",
"status": "resolved",
"updated_at": "2026-08-21T13:34:38Z"
},
{
"created_at": "2026-05-27T12:19:59Z",
"id": "01KSMP177FBZ58Z5TRD0P1Q01B",
"impact": "minor",
"incident_updates": [
{
"body": "GitHubs status page reports this as resolved: \n\nhttps://www.githubstatus.com/\n\nWe haven't received any reports of GitHub issues recently - but please contact our support team if you experience any issues while using GitHub with Gearset",
"created_at": "2026-05-27T13:25:51Z",
"display_at": "2026-05-27T13:25:51Z",
"id": "01KSMSSTF77V8CF5APM333BDGT",
"incident_id": "01KSMP177FBZ58Z5TRD0P1Q01B",
"status": "resolved",
"updated_at": "2026-05-27T13:25:51Z"
},
{
"body": "We are currently aware of a recent GitHub outage affecting users who use GitHub as their version control system. \n\nThis appears to be outside of our control, but we are currently investigating. You may read more about this on GitHubs status page here:\n\nhttps://www.githubstatus.com/",
"created_at": "2026-05-27T12:19:59Z",
"display_at": "2026-05-27T12:19:59Z",
"id": "01KSMP177FJPCVAJJE1P3YQ9A9",
"incident_id": "01KSMP177FBZ58Z5TRD0P1Q01B",
"status": "investigating",
"updated_at": "2026-05-27T12:19:59Z"
}
],
"name": "GitHub outage affecting Gearset pipelines",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-05-27T13:25:51Z",
"status": "resolved",
"updated_at": "2026-05-27T13:25:51Z"
},
{
"created_at": "2026-05-10T11:19:22Z",
"id": "01KR8ST02X55GZ53T4MS140YN5",
"impact": "minor",
"incident_updates": [
{
"body": "We have taken action to make gearset.com available again. No actions needed from our users.",
"created_at": "2026-05-10T11:25:21Z",
"display_at": "2026-05-10T11:25:21Z",
"id": "01KR8T4YVBJNRFG4JM0HHMDF0Y",
"incident_id": "01KR8ST02X55GZ53T4MS140YN5",
"status": "resolved",
"updated_at": "2026-05-10T11:26:18Z"
},
{
"body": "We are aware and actively investigating that gearset.com page is down. However the application app.gearset.com is operating normally.",
"created_at": "2026-05-10T11:19:22Z",
"display_at": "2026-05-10T11:19:22Z",
"id": "01KR8ST02XJRKF6PXDB5C5GXQ8",
"incident_id": "01KR8ST02X55GZ53T4MS140YN5",
"status": "investigating",
"updated_at": "2026-05-10T11:22:36Z"
}
],
"name": "Website down - (app remains available)",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-05-10T11:25:21Z",
"status": "resolved",
"updated_at": "2026-05-10T11:25:21Z"
},
{
"created_at": "2026-04-27T12:17:17Z",
"id": "01KQ7DYPSPPP6GD924B581ZATG",
"impact": "minor",
"incident_updates": [
{
"body": "There appears to be no impact to Gearsets connectivity to Salesforce orgs affected by this issue. However, if you encounter an issue you believe to be related, please get in touch with us via our in-app chat. ",
"created_at": "2026-04-27T14:58:27Z",
"display_at": "2026-04-27T14:58:27Z",
"id": "01KQ7Q5T28T7X8A7FPQW4X6ESV",
"incident_id": "01KQ7DYPSPPP6GD924B581ZATG",
"status": "resolved",
"updated_at": "2026-04-27T14:58:27Z"
},
{
"body": "Salesforce has confirmed most core services are back and the disturbance reported has been minimal - we'll continue to monitor. For more details, please visit Salesforce's status page here:\n\nhttps://status.salesforce.com/incidents/20003968",
"created_at": "2026-04-27T13:45:41Z",
"display_at": "2026-04-27T13:45:41Z",
"id": "01KQ7K0J9AC5GZWZ0JDS6GYQFB",
"incident_id": "01KQ7DYPSPPP6GD924B581ZATG",
"status": "monitoring",
"updated_at": "2026-04-27T13:45:41Z"
},
{
"body": "An incident recorded on Salesforce's status page has impacted a number of orgs in the France region. This is expected to impact Gearsets connectivity to affected Salesforce orgs. \n\nFor more information, please refer to Salesforce's status page here: \n\nhttps://status.salesforce.com/incidents/20003968",
"created_at": "2026-04-27T12:17:17Z",
"display_at": "2026-04-27T12:17:17Z",
"id": "01KQ7DYPSP3KP445RD1AVH34YY",
"incident_id": "01KQ7DYPSPPP6GD924B581ZATG",
"status": "investigating",
"updated_at": "2026-04-27T12:17:17Z"
}
],
"name": "Salesforce Data Center Outage",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-04-27T14:58:27Z",
"status": "resolved",
"updated_at": "2026-04-27T14:58:27Z"
},
{
"created_at": "2026-04-01T11:27:03Z",
"id": "01KN4CR0XH84DM5QCAPD03E575",
"impact": "major",
"incident_updates": [
{
"body": "This appears to now be resolved. We'll continue to monitor the issue to see if this happens again. Thank you for your patience",
"created_at": "2026-04-01T11:58:30Z",
"display_at": "2026-04-01T11:58:30Z",
"id": "01KN4EHKV6Q2F1VGEAT5YXEGEV",
"incident_id": "01KN4CR0XH84DM5QCAPD03E575",
"status": "resolved",
"updated_at": "2026-04-01T11:58:30Z"
},
{
"body": "Some users have reported functionality has returned - we are continuing to monitor the issue.",
"created_at": "2026-04-01T11:42:43Z",
"display_at": "2026-04-01T11:42:43Z",
"id": "01KN4DMQ4P35AR538BQYMBAR7M",
"incident_id": "01KN4CR0XH84DM5QCAPD03E575",
"status": "investigating",
"updated_at": "2026-04-01T11:42:43Z"
},
{
"body": "We’re aware of current pipeline accessibility issues affecting some GitHub integrations. We’re investigating and monitoring the situation closely. We recommend checking GitHub Status for any related updates. \u003chttps://www.githubstatus.com/\u003e",
"created_at": "2026-04-01T11:27:03Z",
"display_at": "2026-04-01T11:27:03Z",
"id": "01KN4CR0XHP8WD1GG132CJ65XP",
"incident_id": "01KN4CR0XH84DM5QCAPD03E575",
"status": "investigating",
"updated_at": "2026-04-01T11:27:03Z"
}
],
"name": "GitHub outage in Gearset Pipelines",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-04-01T11:58:30Z",
"status": "resolved",
"updated_at": "2026-04-01T11:58:30Z"
},
{
"created_at": "2026-03-31T13:39:06Z",
"id": "01KN21X42XAWG268EX1MNK210J",
"impact": "minor",
"incident_updates": [
{
"body": "All webhook performance is confirmed to be as expected now.",
"created_at": "2026-03-31T13:47:25Z",
"display_at": "2026-03-31T13:47:25Z",
"id": "01KN22CAT149VAT1YTJB8N9HB8",
"incident_id": "01KN21X42XAWG268EX1MNK210J",
"status": "resolved",
"updated_at": "2026-03-31T13:47:25Z"
},
{
"body": "Performance has returned to normal levels, we are monitoring the situation.",
"created_at": "2026-03-31T13:44:31Z",
"display_at": "2026-03-31T13:44:31Z",
"id": "01KN2270KJ13NSNAWQJ9PYTNMT",
"incident_id": "01KN21X42XAWG268EX1MNK210J",
"status": "monitoring",
"updated_at": "2026-03-31T13:44:31Z"
},
{
"body": "We have identified delays in pipeline webhook processing in the US region. Customers will be seeing a delay in pipelines actions like propagation taking place",
"created_at": "2026-03-31T13:39:07Z",
"display_at": "2026-03-31T13:39:06Z",
"id": "01KN21X42XN7DPTVJEGBTZDZDN",
"incident_id": "01KN21X42XAWG268EX1MNK210J",
"status": "identified",
"updated_at": "2026-03-31T13:39:07Z"
}
],
"name": "Degraded performance in webhook processing - US region",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-03-31T13:47:25Z",
"status": "resolved",
"updated_at": "2026-03-31T13:47:25Z"
},
{
"created_at": "2026-03-05T16:04:12Z",
"id": "01KJZBW35RHXZ8WJY4FR75BWBR",
"impact": "minor",
"incident_updates": [
{
"body": "We were able to make a release to fix to users.\n\nPlease note that:\n\n• Any Salesforce org scans after 26th February 2026 ~2pm UTC until now, which were affected by this, will be marked as obsolete.\n\n• Gearset will manually now re-queue scans for all affected orgs.\n\n• All actions will all be done by Gearset, with no customer action required.",
"created_at": "2026-03-05T19:16:55Z",
"display_at": "2026-03-05T19:16:55Z",
"id": "01KJZPWZYVXFTX79A1ZPRWSZ2Q",
"incident_id": "01KJZBW35RHXZ8WJY4FR75BWBR",
"status": "resolved",
"updated_at": "2026-03-05T19:16:55Z"
},
{
"body": "We have verified that we have a fix internally. We are preparing to release the fix to customers, but are experiencing delays:\n\nThis means it's unlikely the fix will be released to customers within the window previously posted. \n\nWe have a dependency on GitHub actions for our standard release process. We are monitoring https://www.githubstatus.com/ to release successfully. \n\nThe next update will be at 8pm UTC, if not earlier.",
"created_at": "2026-03-05T16:47:35Z",
"display_at": "2026-03-05T16:47:35Z",
"id": "01KJZEBHC29W35GPQYQMF5KEQ1",
"incident_id": "01KJZBW35RHXZ8WJY4FR75BWBR",
"status": "identified",
"updated_at": "2026-03-05T17:24:18Z"
},
{
"body": "We have verified that the impact is to all users of Code Reviews scanning against Salesforce orgs and this has been a problem since 26th February 2026 ~2pm UTC.\n\nWe have a fix planned and the fix is being tested for release. We have high confidence that it'll fix the problem.\nWe estimate the fix will be release within about 30-45 minutes.\n\nOur plan to remediate is as follows:\n\n• Any Salesforce org scans after the time this began, which were affected by this, will be marked as obsolete.\n\n• We will manually re-queue scans for all affected orgs once the fix is released.\n\n• All actions will all be done by Gearset, with no customer action required.",
"created_at": "2026-03-05T16:08:31Z",
"display_at": "2026-03-05T16:08:31Z",
"id": "01KJZC40QZS39NHNVNYXGJV7WD",
"incident_id": "01KJZBW35RHXZ8WJY4FR75BWBR",
"status": "identified",
"updated_at": "2026-03-05T16:08:31Z"
},
{
"body": "We are aware there is an issue where code reviews scans against Salesforce orgs are reporting 0 issues regardless of the actual number of issues detected.\nWe have a hypothesis for why this is happening, and we are in the process of verifying impact, but we think it's widespread.",
"created_at": "2026-03-05T16:04:12Z",
"display_at": "2026-03-05T16:04:12Z",
"id": "01KJZBW35R2CVWE94FAXHZ7GDS",
"incident_id": "01KJZBW35RHXZ8WJY4FR75BWBR",
"status": "investigating",
"updated_at": "2026-03-05T16:04:12Z"
}
],
"name": "Code reviews scans returning 0 issues",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-03-05T19:16:55Z",
"status": "resolved",
"updated_at": "2026-03-12T18:17:04Z"
},
{
"created_at": "2026-02-09T16:59:52Z",
"id": "01KH1NGSNDHCRPDW02K2KPXXMW",
"impact": "minor",
"incident_updates": [
{
"body": "GitHub's status page appears to show this as resolved now. https://www.githubstatus.com/",
"created_at": "2026-02-09T21:31:45Z",
"display_at": "2026-02-09T21:31:45Z",
"id": "01KH252KXK1S84XHJFFRT6HGMX",
"incident_id": "01KH1NGSNDHCRPDW02K2KPXXMW",
"status": "resolved",
"updated_at": "2026-02-09T21:31:45Z"
},
{
"body": "GitHub is experiencing degraded performance. This will impact operations in Gearset that rely on GitHub and therefore may result in degraded performance within Gearset. Please follow here for updates: \u003chttps://www.githubstatus.com/\u003e",
"created_at": "2026-02-09T16:59:52Z",
"display_at": "2026-02-09T16:59:52Z",
"id": "01KH1NGSNDB9A4MZE0KGT19TB9",
"incident_id": "01KH1NGSNDHCRPDW02K2KPXXMW",
"status": "investigating",
"updated_at": "2026-02-09T17:09:55Z"
}
],
"name": "GitHub connection issue",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-02-09T21:31:45Z",
"status": "resolved",
"updated_at": "2026-08-21T13:35:08Z"
},
{
"created_at": "2026-01-28T16:13:45Z",
"id": "01KG2P3QAPJF9B00CEKSVXVBMK",
"impact": "minor",
"incident_updates": [
{
"body": "Multiple sources report this issue as no longer a problem. Please report in the in-app chat if you remain affected.",
"created_at": "2026-01-28T16:42:18Z",
"display_at": "2026-01-28T16:42:18Z",
"id": "01KG2QQZY8NJA4S62QNBVKREEK",
"incident_id": "01KG2P3QAPJF9B00CEKSVXVBMK",
"status": "resolved",
"updated_at": "2026-01-28T16:42:18Z"
},
{
"body": "We are seeing reports that Bitbucket operations are starting to work again in Gearset. We will continue to monitor the problem until Bitbucket has fully recovered.",
"created_at": "2026-01-28T16:36:07Z",
"display_at": "2026-01-28T16:36:07Z",
"id": "01KG2QCNT3AMYED0N5RY3ADW8P",
"incident_id": "01KG2P3QAPJF9B00CEKSVXVBMK",
"status": "monitoring",
"updated_at": "2026-01-28T16:36:07Z"
},
{
"body": "Our investigations are pointing to an issue with Bitbucket's API because we are seeing general connectivity problems to their site outside of Gearset. We are monitoring https://bitbucket.status.atlassian.com/incidents/c3yknqk2vt11",
"created_at": "2026-01-28T16:18:22Z",
"display_at": "2026-01-28T16:18:22Z",
"id": "01KG2PC605ZBYKZYK6H89JYY9G",
"incident_id": "01KG2P3QAPJF9B00CEKSVXVBMK",
"status": "monitoring",
"updated_at": "2026-01-28T17:33:16Z"
},
{
"body": "We are seeing issues connecting to the Bitbucket API for all users in the EU region. This means any Bitbucket related operations (including loading pipelines) may fail.",
"created_at": "2026-01-28T16:13:45Z",
"display_at": "2026-01-28T16:13:45Z",
"id": "01KG2P3QAPGC9MBM5H58CNY25V",
"incident_id": "01KG2P3QAPJF9B00CEKSVXVBMK",
"status": "investigating",
"updated_at": "2026-01-28T16:13:45Z"
}
],
"name": "Issues connecting to Bitbucket for users in EU region",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2026-01-28T16:42:18Z",
"status": "resolved",
"updated_at": "2026-03-12T18:17:04Z"
},
{
"created_at": "2025-12-08T12:00:37Z",
"id": "01KBYXBJ1AM69ACW0EB8FX9YWF",
"impact": "none",
"incident_updates": [
{
"body": "A small number of teams encountered temporary webhook issues when using Azure Service Hooks with Gearset. The issue seems to have been transient and is no longer impacting users.",
"created_at": "2025-12-08T15:47:16Z",
"display_at": "2025-12-08T15:47:16Z",
"id": "01KBZAAJ90N9RQRZ32V7E1WEGM",
"incident_id": "01KBYXBJ1AM69ACW0EB8FX9YWF",
"status": "resolved",
"updated_at": "2025-12-08T15:47:16Z"
},
{
"body": "We are currently aware of an issue affecting some Azure DevOps users and are actively investigating. We will provide an update as soon as we have more information.",
"created_at": "2025-12-08T12:00:37Z",
"display_at": "2025-12-08T12:00:37Z",
"id": "01KBYXBJ1AF9XXE2SZ531HBK93",
"incident_id": "01KBYXBJ1AM69ACW0EB8FX9YWF",
"status": "investigating",
"updated_at": "2025-12-08T12:00:37Z"
}
],
"name": "Azure DevOps connections",
"page_id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"resolved_at": "2025-12-08T15:47:16Z",
"status": "resolved",
"updated_at": "2026-03-12T18:17:04Z"
}
],
"page": {
"id": "01JSKV0JASMPZ0XW61ME9JPWZ6",
"name": "Gearset",
"updated_at": "2026-09-16T18:52:57Z",
"url": "https://status.gearset.com/"
}
}