Snapshot 18200
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-29T14:55:28Z",
"id": "01M3PTKQW238W01FTA13KD99R8",
"impact": "minor",
"incident_updates": [
{
"body": "**All Systems Operational.**",
"created_at": "2026-09-29T16:28:39Z",
"display_at": "2026-09-29T16:28:39Z",
"id": "01M3PZYCJXB3KMTQHC3JV01R4N",
"incident_id": "01M3PTKQW238W01FTA13KD99R8",
"status": "resolved",
"updated_at": "2026-09-29T16:28:39Z"
},
{
"body": "All services have been operating normally.",
"created_at": "2026-09-29T15:37:47Z",
"display_at": "2026-09-29T15:37:47Z",
"id": "01M3PX17TQ64GX11T81W5FCWDH",
"incident_id": "01M3PTKQW238W01FTA13KD99R8",
"status": "monitoring",
"updated_at": "2026-09-29T15:37:47Z"
},
{
"body": "All services have been operating normally since 14:59 UTC. We are continuing to monitor.",
"created_at": "2026-09-29T15:32:29Z",
"display_at": "2026-09-29T15:32:29Z",
"id": "01M3PWQH76G2JGZTQQGW26XSZB",
"incident_id": "01M3PTKQW238W01FTA13KD99R8",
"status": "monitoring",
"updated_at": "2026-09-29T15:32:29Z"
},
{
"body": "We are checking our provider and will update with new information soon.",
"created_at": "2026-09-29T14:57:58Z",
"display_at": "2026-09-29T14:57:58Z",
"id": "01M3PTRAHKWWHD36A3BCRJ04N6",
"incident_id": "01M3PTKQW238W01FTA13KD99R8",
"status": "monitoring",
"updated_at": "2026-09-29T14:57:58Z"
},
{
"body": "There is a third-party outage going on in one of the services Pipefy uses as the engine of our AI agents, so customers may face degradated performance in some of their agents.\n\nWe are monitoring the situation with our provider and will keep our status page up to date as this issue goes on.",
"created_at": "2026-09-29T14:55:28Z",
"display_at": "2026-09-29T14:55:28Z",
"id": "01M3PTKQW23K3F3JHGC8WHQP4C",
"incident_id": "01M3PTKQW238W01FTA13KD99R8",
"status": "investigating",
"updated_at": "2026-09-29T14:55:28Z"
}
],
"name": "AI Agents could have degrated performance",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-09-29T16:28:39Z",
"status": "resolved",
"updated_at": "2026-09-29T16:28:39Z"
},
{
"created_at": "2026-09-28T18:21:38Z",
"id": "01M3MM0H0XMQ7YQ397PC79PC3B",
"impact": "none",
"incident_updates": [
{
"body": "User Stats is working as expected and the service is back to normal",
"created_at": "2026-09-28T19:26:04Z",
"display_at": "2026-09-28T19:26:04Z",
"id": "01M3MQPG7GPJHZK9R5711KNCGG",
"incident_id": "01M3MM0H0XMQ7YQ397PC79PC3B",
"status": "resolved",
"updated_at": "2026-09-28T19:26:04Z"
},
{
"body": "**Summary**\nProblem: The User Stats feature is unstable, causing a brief degraded performance. The team applied a mitigation and is now under monitoring",
"created_at": "2026-09-28T18:33:55Z",
"display_at": "2026-09-28T18:33:55Z",
"id": "01M3MMQ0WGDPY6S5HZ7V6EHQNQ",
"incident_id": "01M3MM0H0XMQ7YQ397PC79PC3B",
"status": "monitoring",
"updated_at": "2026-09-28T18:33:55Z"
},
{
"body": "Investigation: User stats are unstable",
"created_at": "2026-09-28T18:21:38Z",
"display_at": "2026-09-28T18:21:38Z",
"id": "01M3MM0H0XMGC0MRD1933AJC7M",
"incident_id": "01M3MM0H0XMQ7YQ397PC79PC3B",
"status": "investigating",
"updated_at": "2026-09-28T18:21:38Z"
}
],
"name": "Usage stats are unstable",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-09-28T19:26:04Z",
"status": "resolved",
"updated_at": "2026-09-28T19:38:23Z"
},
{
"created_at": "2026-09-25T19:46:24Z",
"id": "01M3D1NKBGMNC3AZXBFVTCG4MA",
"impact": "none",
"incident_updates": [
{
"body": "Resolved\n\nThe incident was resolved after the domain and the automations screen returned to normal",
"created_at": "2026-09-25T20:01:28Z",
"display_at": "2026-09-25T20:01:28Z",
"id": "01M3D2H5GSNK2BGH6RNXQ9CG8P",
"incident_id": "01M3D1NKBGMNC3AZXBFVTCG4MA",
"status": "resolved",
"updated_at": "2026-09-25T20:01:28Z"
},
{
"body": "Problem: The automations screen is not opening for some pipes.",
"created_at": "2026-09-25T19:46:24Z",
"display_at": "2026-09-25T19:46:24Z",
"id": "01M3D1NKBGK6CSM65XHSFJWM2F",
"incident_id": "01M3D1NKBGMNC3AZXBFVTCG4MA",
"status": "investigating",
"updated_at": "2026-09-25T19:46:24Z"
}
],
"name": "Automations screen is not opening",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-09-25T20:01:28Z",
"status": "resolved",
"updated_at": "2026-09-25T20:01:28Z"
},
{
"created_at": "2026-08-17T16:44:09Z",
"id": "01M089QV9ND6EPVZ5T45JTMGZE",
"impact": "minor",
"incident_updates": [
{
"body": "The incident was resolved after the domain was unblocked by the provider.",
"created_at": "2026-09-01T13:26:12Z",
"display_at": "2026-09-01T13:26:12Z",
"id": "01M1EJC64E0QFKNAEM1VCYV7Q7",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "resolved",
"updated_at": "2026-09-01T13:26:12Z"
},
{
"body": "We would like to inform you that our domain has been unblocked, and we are now monitoring the results.",
"created_at": "2026-08-31T13:11:07Z",
"display_at": "2026-08-31T13:11:07Z",
"id": "01M1BZ3TNWCFQMFY09HGNW1CPB",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-31T13:11:07Z"
},
{
"body": "Unfortunately, our deliverability remains degraded for some recipient providers.\n\nWe apologize for the inconvenience and want to reiterate that we are still working with our email provider on the delisting and are monitoring delivery with the recipient provider.\n\nWe will provide a status update as soon as we receive new information from our provider.",
"created_at": "2026-08-28T17:39:01Z",
"display_at": "2026-08-28T17:39:01Z",
"id": "01M14Q8736XKAD85832QREE7SM",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-28T17:39:01Z"
},
{
"body": "Deliverability remains degraded.\n\nWe continue to work with our email provider on the delisting and are monitoring delivery by recipient provider.\n\nWe will provide a status update as soon as we receive new information from our provider.",
"created_at": "2026-08-28T04:54:03Z",
"display_at": "2026-08-28T04:54:03Z",
"id": "01M13BFGYJ1PC6TF5J051APR93",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-28T04:54:03Z"
},
{
"body": "We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-27T23:01:03Z",
"display_at": "2026-08-27T23:01:03Z",
"id": "01M12Q94XJKC2BAA7CFBYQCSN6",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-27T23:01:03Z"
},
{
"body": "Deliverability remains degraded.\n\nWe continue to work with our email provider on the delisting and are monitoring delivery by recipient provider.\n\nWe will provide a status update as soon as we receive new information from our provider.",
"created_at": "2026-08-27T17:38:42Z",
"display_at": "2026-08-27T17:38:42Z",
"id": "01M124TY3QANN9HHPR9EVS5ZDS",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-27T17:38:42Z"
},
{
"body": "We're letting you know that deliverability remains degraded for some email providers.\n\nWe continue to work with our email provider on the delisting and are monitoring delivery by recipient provider.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-27T03:10:54Z",
"display_at": "2026-08-27T03:10:54Z",
"id": "01M10K5XPPNJK69ASFE5P3C3PQ",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-27T03:10:54Z"
},
{
"body": "We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-26T22:05:30Z",
"display_at": "2026-08-26T22:05:30Z",
"id": "01M101PQMW12Q9CEZMJ8F4FH2T",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-26T22:05:30Z"
},
{
"body": "We're letting you know that deliverability remains degraded for some email providers.\n\nWe continue to work with our email provider on the delisting and are monitoring delivery by recipient provider.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\nRecomendations:\n\nWe are advising our customers to configure our domain as trusted on their servers.\n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-26T16:53:44Z",
"display_at": "2026-08-26T16:53:43Z",
"id": "01M0ZFVVCFJTVATEFDW2PJE6JP",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-26T16:53:44Z"
},
{
"body": "We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-26T05:35:48Z",
"display_at": "2026-08-26T05:35:48Z",
"id": "01M0Y92GVAXMNY80VT6P08AMAB",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-26T05:35:48Z"
},
{
"body": "We continue working closely with our email service provider to prioritize a resolution to unblock our emails.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-25T22:34:16Z",
"display_at": "2026-08-25T22:34:16Z",
"id": "01M0XGYNH9VYHZSY7EB2BX7Z79",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-25T22:34:16Z"
},
{
"body": "We continue working closely with our email service provider to prioritize a resolution to unblock our emails.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-25T15:18:17Z",
"display_at": "2026-08-25T15:18:17Z",
"id": "01M0WR0BTTNKAA4CQJQK8WBG55",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-25T15:18:17Z"
},
{
"body": "We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails.\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-25T02:57:04Z",
"display_at": "2026-08-25T02:57:04Z",
"id": "01M0VDK5HX4ZGQPQ03QDAJTWBT",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-25T02:57:04Z"
},
{
"body": "We continue to identify a small percentage of email blocks. Our team is actively working with our provider to ensure full email delivery.\n\nWe will provide a status update as soon as we receive new information from our provider.",
"created_at": "2026-08-24T19:16:33Z",
"display_at": "2026-08-24T19:16:33Z",
"id": "01M0TK7XQSJCQF68SXSTVX9PNW",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-24T19:16:33Z"
},
{
"body": "We are working with the provider to ensure they are fully unblocked.\n\nWe will provide a status update as soon as we receive new information from our provider.",
"created_at": "2026-08-24T12:12:48Z",
"display_at": "2026-08-24T12:12:48Z",
"id": "01M0SV00HTNMM5W9X1YASDJPSR",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-24T12:12:48Z"
},
{
"body": "We would like to inform you that we have identified a small percentage—less than 1%—of emails still being blocked. We are working with the provider to ensure they are fully unblocked.\n\nWe will provide a status update as soon as we receive new information from our provider.",
"created_at": "2026-08-21T19:48:02Z",
"display_at": "2026-08-21T19:48:02Z",
"id": "01M0JXVDHCHDGEPH8SJ08A2BCH",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-21T19:48:02Z"
},
{
"body": "We apologize for the inconvenience caused. We would like to inform you that our domain has been fully cleared and the incident is resolved.\n\nWe’re validating that deliverability remains stable and will continue routing any customer-reported cases through support.",
"created_at": "2026-08-21T14:15:46Z",
"display_at": "2026-08-21T14:15:46Z",
"id": "01M0JAV0VNS24J0XDWP2W0VZAQ",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "resolved",
"updated_at": "2026-08-21T14:15:46Z"
},
{
"body": "We inform you that our provider has removed the block on [pipefy.com](http://pipefy.com \"pipefy.com\"). Any remaining blocks related to this listing should be due to outdated recipient-side blocklists.\n\nWe’re validating that deliverability remains stable and will continue routing any customer-reported cases through support.",
"created_at": "2026-08-21T13:19:50Z",
"display_at": "2026-08-21T13:19:50Z",
"id": "01M0J7MM1WSNNTV0PQDK87H6AJ",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-21T13:19:50Z"
},
{
"body": "We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails.\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recomendations:**\nWe are advising our customers to configure our domain as trusted on their servers.\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-21T04:13:13Z",
"display_at": "2026-08-21T04:13:13Z",
"id": "01M0H8BQTDZ9GVSW8W7R7S2KX0",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-21T04:13:13Z"
},
{
"body": "We continue to monitor the situation and work with the provider to ensure the blocks are fully lifted.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver.\n\n**Recommendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-20T21:15:48Z",
"display_at": "2026-08-20T21:15:48Z",
"id": "01M0GGFDADRA2RZB1WYPA40QPQ",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-20T21:15:48Z"
},
{
"body": "Following the actions taken, we saw an improvement with a reduction in email blocks. We continue to monitor the situation and work with the provider to ensure the blocks are fully lifted.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver.\n\n**Recommendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-20T18:51:15Z",
"display_at": "2026-08-20T18:51:15Z",
"id": "01M0G86QE0WNZR9613R1G5BHXT",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-20T18:51:15Z"
},
{
"body": "We continue to escalate the issue and work closely with our provider to resolve the failure.\n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver.\n\n**Recommendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers.\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-20T12:54:52Z",
"display_at": "2026-08-20T12:54:52Z",
"id": "01M0FKT609R7MCER3VX7JSN0WW",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-20T12:56:46Z"
},
{
"body": "We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails.\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recommendations:**\nWe are advising our customers to configure our domain as trusted on their servers.\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-20T04:04:10Z",
"display_at": "2026-08-20T04:04:10Z",
"id": "01M0ENEEFSRK09FYEJPQSF6A97",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-20T12:55:42Z"
},
{
"body": "We apologize for the inconvenience and want to reiterate that we continue to urge our email service provider to prioritize a resolution unblocking our emails. \n\nWe will provide a status update as soon as we receive new information from our provider.\n\n**Recommendations:**\n\nWe are advising our customers to configure our domain as trusted on their servers. \n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-19T21:08:26Z",
"display_at": "2026-08-19T21:08:26Z",
"id": "01M0DXN72J2JK7DBQQ57G0NJZD",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "identified",
"updated_at": "2026-08-20T12:55:51Z"
},
{
"body": "We continue to work with our provider to mitigate and resolve the issue once and for all.\n\n**Recommendations:**\n\nAs a workaround, we are advising our customers to configure our domain as trusted on their servers. \n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-19T17:55:57Z",
"display_at": "2026-08-19T17:55:57Z",
"id": "01M0DJMR7B13S3G6WZSSAK7G3H",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-20T12:55:58Z"
},
{
"body": "We have contacted our email provider and escalated the issue; we are currently in the process of having our emails unblocked.\n\n**Impact:** Some emails sent to or from Pipefy are being affected and failing to deliver.\n\n**Recommendations:**\n\nAs a workaround, we are advising our customers to configure our domain as trusted on their servers. \n\nWe also encourage customers to contact our support team if they need assistance with this process.",
"created_at": "2026-08-19T13:13:14Z",
"display_at": "2026-08-19T13:13:14Z",
"id": "01M0D2F35P2M7Q2FDPXEJWS6VG",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-20T12:56:06Z"
},
{
"body": "\nOur team is still working on the solution to the issue in collaboration with our email provider.\n\n**Impact:** Some emails sent by clients are not reaching the destination email address in Pipefy.\nReinforcing that, while we are still working in the permanent solution for this issue, you can add our [**IPs and domains**](https://help.pipefy.com/en/articles/9167556-how-to-add-pipefy-to-the-email-server-s-allowlist) to your email server as trusted addresses.\n**Next update** in 2 hours.",
"created_at": "2026-08-18T19:28:11Z",
"display_at": "2026-08-18T19:28:11Z",
"id": "01M0B5GX7TXE8C8M79MVFRQW9Z",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-18T19:28:11Z"
},
{
"body": "Our team is continuing to work on resolving the issue in collaboration with our email provider.\n**Impact:** Some emails sent by clients are not reaching the destination email address in Pipefy.\nReinforcing that, while we are still working in the permanent solution for this issue, you can add our [**IPs and domains**](https://help.pipefy.com/en/articles/9167556-how-to-add-pipefy-to-the-email-server-s-allowlist) to your email server as trusted addresses.\n**Next update** in 2 hours.",
"created_at": "2026-08-18T17:07:57Z",
"display_at": "2026-08-18T17:07:57Z",
"id": "01M0AXG51CGFKCP2TDHSZP2WTB",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-18T17:07:57Z"
},
{
"body": "We would like to inform you that we are monitoring.",
"created_at": "2026-08-18T13:01:13Z",
"display_at": "2026-08-18T13:01:13Z",
"id": "01M0AFCBY1CH5EYT8Q4ZAMMD4W",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-18T13:01:13Z"
},
{
"body": "The incident has been resolved following mitigation by the team.\nWe recomend as a workaround to the affected customers is to flag our domain as a trusted one in their mail servers.",
"created_at": "2026-08-17T21:07:11Z",
"display_at": "2026-08-17T21:07:11Z",
"id": "01M08RSFB3QYFKCHZJB7D610A1",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "resolved",
"updated_at": "2026-08-18T16:48:57Z"
},
{
"body": "We would like to inform you that action has been taken with our email provider and the issue has been resolved. \n\nWe are monitoring the results, but we recomend as a workaround to the affected customers is to flag our domain as a trusted one in their mail servers.",
"created_at": "2026-08-17T17:54:57Z",
"display_at": "2026-08-17T17:54:57Z",
"id": "01M08DSG719A2MC97Y2EH4Y0WW",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "monitoring",
"updated_at": "2026-08-18T12:42:13Z"
},
{
"body": "Our internal teams already identified the cause of the issue and we are taking the necessary actions to get this corrected.",
"created_at": "2026-08-17T16:45:05Z",
"display_at": "2026-08-17T16:45:05Z",
"id": "01M089SHZ7E1RNWMXRYNQEFAGN",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "identified",
"updated_at": "2026-08-17T16:45:05Z"
},
{
"body": "Pipefy's email domain has been temporarily added to a block list of emails. Thus, some customers and partners' email servers are preemptively blocking any messages coming from our domain.",
"created_at": "2026-08-17T16:44:09Z",
"display_at": "2026-08-17T16:44:09Z",
"id": "01M089QV9NGQVAB5FRC5DKVR7A",
"incident_id": "01M089QV9ND6EPVZ5T45JTMGZE",
"status": "investigating",
"updated_at": "2026-08-17T16:44:56Z"
}
],
"name": "Outbound Email Blocked",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-08-17T21:07:11Z",
"status": "resolved",
"updated_at": "2026-09-04T15:15:04Z"
},
{
"created_at": "2026-08-26T20:27:46Z",
"id": "01M0ZW3RQVBV7N386C2D8XVH5X",
"impact": "minor",
"incident_updates": [
{
"body": "The incident was resolved",
"created_at": "2026-08-26T20:39:09Z",
"display_at": "2026-08-26T20:39:09Z",
"id": "01M0ZWRKG0A779MG312WX2Z8YX",
"incident_id": "01M0ZW3RQVBV7N386C2D8XVH5X",
"status": "resolved",
"updated_at": "2026-08-26T20:39:09Z"
},
{
"body": "Some customers are reporting files being inaccessible in some specific cards, returning a not found error. We are currently investigating this issue.",
"created_at": "2026-08-26T20:27:46Z",
"display_at": "2026-08-26T20:27:46Z",
"id": "01M0ZW3RQVJGWTDDTCVS98NKY2",
"incident_id": "01M0ZW3RQVBV7N386C2D8XVH5X",
"status": "investigating",
"updated_at": "2026-08-26T20:27:46Z"
}
],
"name": "Files are inaccessible in some cards",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-08-26T20:39:09Z",
"status": "resolved",
"updated_at": "2026-08-26T20:39:09Z"
},
{
"created_at": "2026-07-16T18:52:16Z",
"id": "01KXP4BE4N636PV43F7MB48R1Q",
"impact": "minor",
"incident_updates": [
{
"body": "**Latest update**\nThe incident has been resolved following mitigation by the team",
"created_at": "2026-07-16T18:56:16Z",
"display_at": "2026-07-16T18:56:16Z",
"id": "01KXP4JRJZPY47GDW1M3ZTYNTY",
"incident_id": "01KXP4BE4N636PV43F7MB48R1Q",
"status": "resolved",
"updated_at": "2026-07-16T18:56:16Z"
},
{
"body": "Problem: Clients may experience outdated card information for a few seconds.",
"created_at": "2026-07-16T18:52:16Z",
"display_at": "2026-07-16T18:52:16Z",
"id": "01KXP4BE4N6HE9GY9YD3B06ZS6",
"incident_id": "01KXP4BE4N636PV43F7MB48R1Q",
"status": "investigating",
"updated_at": "2026-07-16T18:52:16Z"
}
],
"name": "Degraded Performance",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-07-16T18:56:16Z",
"status": "resolved",
"updated_at": "2026-07-16T18:56:16Z"
},
{
"created_at": "2026-07-08T20:24:43Z",
"id": "01KX1PEZM833WXCM2KA3SDC2HB",
"impact": "minor",
"incident_updates": [
{
"body": "AI service Routing is working as expected and all AI services are back to normal.",
"created_at": "2026-07-08T22:16:37Z",
"display_at": "2026-07-08T22:16:37Z",
"id": "01KX1WVVBS2170CVTFHZ70NTFH",
"incident_id": "01KX1PEZM833WXCM2KA3SDC2HB",
"status": "resolved",
"updated_at": "2026-07-08T22:16:37Z"
},
{
"body": "We are investigating an issue affecting our primary AI endpoints (ABBY). To maintain availability and prevent disruptions to AI Agents, Assistants, and automations, traffic has been successfully rerouted to our secondary provider (OpenAI). Services remain operational",
"created_at": "2026-07-08T20:24:43Z",
"display_at": "2026-07-08T20:24:43Z",
"id": "01KX1PEZM83E8X5BT7KXKTA0SG",
"incident_id": "01KX1PEZM833WXCM2KA3SDC2HB",
"status": "investigating",
"updated_at": "2026-07-08T20:24:43Z"
}
],
"name": "Degraded Performance - AI Service Routing",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-07-08T22:16:37Z",
"status": "resolved",
"updated_at": "2026-07-08T22:16:37Z"
},
{
"created_at": "2026-06-15T20:45:34Z",
"id": "01KV6GGM3BFDHJ3EVTYDK872TH",
"impact": "minor",
"incident_updates": [
{
"body": "The incident was resolved",
"created_at": "2026-06-15T20:46:36Z",
"display_at": "2026-06-15T20:46:36Z",
"id": "01KV6GJGB3E1FJJXH6NS54YYGK",
"incident_id": "01KV6GGM3BFDHJ3EVTYDK872TH",
"status": "resolved",
"updated_at": "2026-06-15T20:46:36Z"
},
{
"body": "This incident has been resolved.",
"created_at": "2026-06-15T20:46:06Z",
"display_at": "2026-06-15T20:46:06Z",
"id": "01KV6GHKHGA2T1BHE727WW4W4V",
"incident_id": "01KV6GGM3BFDHJ3EVTYDK872TH",
"status": "monitoring",
"updated_at": "2026-06-15T20:46:06Z"
},
{
"body": "We are currently investigating this issue.",
"created_at": "2026-06-15T20:45:34Z",
"display_at": "2026-06-15T20:45:34Z",
"id": "01KV6GGM3BPBDMG63Z7FKD33TK",
"incident_id": "01KV6GGM3BFDHJ3EVTYDK872TH",
"status": "investigating",
"updated_at": "2026-06-15T20:45:34Z"
}
],
"name": "Cards are not opening due to the missing \"from_name\"",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-06-15T20:46:36Z",
"status": "resolved",
"updated_at": "2026-07-10T20:20:32Z"
},
{
"created_at": "2026-06-15T20:07:21Z",
"id": "01KV6EAM99DCR3QZFWJ45EDV92",
"impact": "minor",
"incident_updates": [
{
"body": "The incident was resolved",
"created_at": "2026-06-15T20:23:48Z",
"display_at": "2026-06-15T20:23:48Z",
"id": "01KV6F8RDM5230C7YCZEK9RA5J",
"incident_id": "01KV6EAM99DCR3QZFWJ45EDV92",
"status": "resolved",
"updated_at": "2026-06-15T20:23:48Z"
},
{
"body": "We are monitoring the incident.",
"created_at": "2026-06-15T20:23:16Z",
"display_at": "2026-06-15T20:23:16Z",
"id": "01KV6F7SJP785JJ0JX2TC1Q1PK",
"incident_id": "01KV6EAM99DCR3QZFWJ45EDV92",
"status": "monitoring",
"updated_at": "2026-06-15T20:23:16Z"
},
{
"body": "We are currently investigating this issue.",
"created_at": "2026-06-15T20:07:21Z",
"display_at": "2026-06-15T20:07:21Z",
"id": "01KV6EAM99RKQK7W7QA5NF0RH5",
"incident_id": "01KV6EAM99DCR3QZFWJ45EDV92",
"status": "investigating",
"updated_at": "2026-06-15T20:07:21Z"
}
],
"name": "Pipefy Core Slowness",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-06-15T20:23:48Z",
"status": "resolved",
"updated_at": "2026-07-10T22:07:37Z"
},
{
"created_at": "2026-06-03T20:38:50Z",
"id": "01KT7KBMZW76MZGWQNG74GXP49",
"impact": "minor",
"incident_updates": [
{
"body": "The incident was resolved",
"created_at": "2026-06-03T21:10:39Z",
"display_at": "2026-06-03T21:10:39Z",
"id": "01KT7N5X5DVDHMK34ABHGHSVDS",
"incident_id": "01KT7KBMZW76MZGWQNG74GXP49",
"status": "resolved",
"updated_at": "2026-06-03T21:10:39Z"
},
{
"body": "The issue has been resolved and we are now monitoring it.",
"created_at": "2026-06-03T20:55:22Z",
"display_at": "2026-06-03T20:55:22Z",
"id": "01KT7M9YE7W7RNT7E76MC91685",
"incident_id": "01KT7KBMZW76MZGWQNG74GXP49",
"status": "monitoring",
"updated_at": "2026-06-03T20:55:22Z"
},
{
"body": "This incident has been resolved.",
"created_at": "2026-06-03T20:47:24Z",
"display_at": "2026-06-03T20:47:24Z",
"id": "01KT7KVB6PK204NM9SPP6Y8YQE",
"incident_id": "01KT7KBMZW76MZGWQNG74GXP49",
"status": "resolved",
"updated_at": "2026-06-03T20:47:24Z"
},
{
"body": "We are monitoring the incident.",
"created_at": "2026-06-03T20:43:16Z",
"display_at": "2026-06-03T20:43:16Z",
"id": "01KT7KKSCB57CM5GGCVFK571BB",
"incident_id": "01KT7KBMZW76MZGWQNG74GXP49",
"status": "monitoring",
"updated_at": "2026-06-03T20:45:49Z"
},
{
"body": "We are currently investigating this issue.",
"created_at": "2026-06-03T20:38:50Z",
"display_at": "2026-06-03T20:38:50Z",
"id": "01KT7KBMZW4KDHTK48MY49ZVHT",
"incident_id": "01KT7KBMZW76MZGWQNG74GXP49",
"status": "investigating",
"updated_at": "2026-06-03T20:38:50Z"
}
],
"name": "Pipefy slowness",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-06-03T20:47:24Z",
"status": "resolved",
"updated_at": "2026-06-09T13:35:00Z"
},
{
"created_at": "2026-05-28T17:49:46Z",
"id": "01KSQV9S2R99ZNTKVBV0W2Y1P9",
"impact": "major",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-05-28T17:50:46Z",
"display_at": "2026-05-28T17:50:46Z",
"id": "01KSQVBKY45HW8QVQXR7AB9AFR",
"incident_id": "01KSQV9S2R99ZNTKVBV0W2Y1P9",
"status": "resolved",
"updated_at": "2026-05-28T17:50:46Z"
},
{
"body": "Dear customer\n\n\nWith the goal of providing transparency regarding failures and incidents that may impact our customers, we would like to inform you that we had an integration incident that may have impacted our customers' experience.\n\nThe event was short but may have impacted some flows that ran on May 28, 2026, from 8:40 AM to 8:57 AM.\n\nIf you had any integration jobs fail during this specific window, you can now safely retry them.\n\nThe root cause is still being investigated and will be available soon.",
"created_at": "2026-05-28T17:49:46Z",
"display_at": "2026-05-28T17:49:46Z",
"id": "01KSQV9S2RM05Y6NZ5RVAM3XVY",
"incident_id": "01KSQV9S2R99ZNTKVBV0W2Y1P9",
"status": "investigating",
"updated_at": "2026-05-28T18:08:25Z"
}
],
"name": "Integrations downtime",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-05-28T17:50:46Z",
"status": "resolved",
"updated_at": "2026-05-28T18:08:44Z"
},
{
"created_at": "2026-05-28T16:41:53Z",
"id": "01KSQQDF850QCK9CN003QYW7NF",
"impact": "none",
"incident_updates": [
{
"body": "A fix was applied, and the incident was resolved.",
"created_at": "2026-05-28T17:00:17Z",
"display_at": "2026-05-28T17:00:14Z",
"id": "01KSQRF5QWXMACQ2MQV1CXEBAK",
"incident_id": "01KSQQDF850QCK9CN003QYW7NF",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.",
"created_at": "2026-05-28T16:41:53Z",
"display_at": "2026-05-28T16:41:51Z",
"id": "01KSQQDF854B6N8S6R1B9KWDQ5",
"incident_id": "01KSQQDF850QCK9CN003QYW7NF",
"status": "investigating",
"updated_at": "2026-06-01T02:05:55Z"
}
],
"name": "The embedded start form iframe is not working",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-05-28T17:00:14Z",
"status": "resolved",
"updated_at": "2026-06-05T12:31:56Z"
},
{
"created_at": "2026-05-13T21:08:41Z",
"id": "01KRHJQ7GCM032HTKFP3WJ0HJT",
"impact": "minor",
"incident_updates": [
{
"body": "**Root Cause**\n\nThe issue was caused by an automation process that affected the system's performance. During this time, the speed of processing tasks was slower than usual, impacting the overall efficiency.\n\n**Resolution**\n\nThe problematic automation was removed, which restored the system's performance back to its normal state, ensuring that operations could continue smoothly.",
"created_at": "2026-05-19T22:11:03Z",
"display_at": "2026-05-19T21:10:59Z",
"id": "01KS14NQX0NC8FX8NP8QV2BV5Z",
"incident_id": "01KRHJQ7GCM032HTKFP3WJ0HJT",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "This incident has been resolved.",
"created_at": "2026-05-13T22:07:21Z",
"display_at": "2026-05-13T21:51:03Z",
"id": "01KRHP2MWPT4XG998N2R929X5F",
"incident_id": "01KRHJQ7GCM032HTKFP3WJ0HJT",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "We are currently investigating this issue.",
"created_at": "2026-05-13T21:08:41Z",
"display_at": "2026-05-13T20:53:12Z",
"id": "01KRHJQ7GCCSRJBDG041XZT06M",
"incident_id": "01KRHJQ7GCM032HTKFP3WJ0HJT",
"status": "investigating",
"updated_at": "2026-06-01T02:05:55Z"
}
],
"name": "Automations Slowness",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-05-13T21:51:03Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"created_at": "2026-05-19T20:08:38Z",
"id": "01KS0XNK3Q7VG1R2EM8V0DWH3Z",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-05-19T20:08:38Z",
"display_at": "2026-05-19T19:47:02Z",
"id": "01KS0XNK3QZ06NMQRVDK7RFWNV",
"incident_id": "01KS0XNK3Q7VG1R2EM8V0DWH3Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-05-19T20:08:38Z",
"display_at": "2026-05-19T19:19:45Z",
"id": "01KS0XNK3QB0W36EW1T21H6NZY",
"incident_id": "01KS0XNK3Q7VG1R2EM8V0DWH3Z",
"status": "identified",
"updated_at": "2026-06-01T02:05:55Z"
}
],
"name": "Search and filters Slowness",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-05-19T19:47:02Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"created_at": "2026-05-08T23:06:26Z",
"id": "01KR4XF7FNC5GG7XXM9N64956Z",
"impact": "critical",
"incident_updates": [
{
"body": "**Root Cause**\n\nThe issue was traced back to a firmware update in a database instance, which led to a failure in the system's ability to switch over to a backup. This caused the main application to go down.\n\n**Resolution**\n\nThe problem was resolved by starting the database on a new healthy instance, restoring the system's functionality.\n\n**Action Plan**\n\n- To prevent future occurrences, a manual switch-over will be performed before any instance restarts. \n- Additionally, a maintenance is scheduled for the system update to address the identified bug.",
"created_at": "2026-05-12T18:06:00Z",
"display_at": "2026-05-12T17:38:42Z",
"id": "01KRENW0D358MW4WWYZY0J3S3M",
"incident_id": "01KR4XF7FNC5GG7XXM9N64956Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "This incident has been resolved.",
"created_at": "2026-05-09T00:06:00Z",
"display_at": "2026-05-08T22:59:56Z",
"id": "01KR50W9Z1KARY4AQ42HDXQ7X3",
"incident_id": "01KR4XF7FNC5GG7XXM9N64956Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "The application is online, but users may still experience degraded performance or intermittent issues. Our engineering team is closely monitoring system health as we work towards full restoration",
"created_at": "2026-05-09T00:06:00Z",
"display_at": "2026-05-08T22:59:05Z",
"id": "01KR50W9Z177MRXETCRKYX78QG",
"incident_id": "01KR4XF7FNC5GG7XXM9N64956Z",
"status": "monitoring",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "We are currently investigating this issue",
"created_at": "2026-05-08T23:06:26Z",
"display_at": "2026-05-08T22:37:20Z",
"id": "01KR4XF7FNFC1MM24GEEQ6GQ7Y",
"incident_id": "01KR4XF7FNC5GG7XXM9N64956Z",
"status": "investigating",
"updated_at": "2026-06-01T02:05:55Z"
}
],
"name": "Application is down",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-05-08T22:59:56Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"created_at": "2026-05-04T19:06:34Z",
"id": "01KQT655KHKZNM1QQN7ZN4KKJ9",
"impact": "minor",
"incident_updates": [
{
"body": "**Root Cause**\n\nThe application experienced performance issues due to a spike in executing flows that affected the app's performance. During the investigation, an issue was identified, requiring a fix to resolve the problem permanently.\n\n**Resolution**\n\nA fix to address the issue was implemented in the application, ensuring the application's performance returned to normal.\n\n**Action Plan**\n\nThe team will monitor new metrics in the scenario, to avoid the future impact",
"created_at": "2026-05-11T17:06:34Z",
"display_at": "2026-05-07T19:00:52Z",
"id": "01KRC02ED2QF6VCE6MPJ4JHT52",
"incident_id": "01KQT655KHKZNM1QQN7ZN4KKJ9",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "This incident has been resolved.",
"created_at": "2026-05-04T20:06:23Z",
"display_at": "2026-05-04T19:48:21Z",
"id": "01KQT9JNSVPX3S3GJK33RN331C",
"incident_id": "01KQT655KHKZNM1QQN7ZN4KKJ9",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-05-04T20:06:23Z",
"display_at": "2026-05-04T19:42:51Z",
"id": "01KQT9JNSVSFWN7NW5T66QK9Y3",
"incident_id": "01KQT655KHKZNM1QQN7ZN4KKJ9",
"status": "identified",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "We are continuing to investigate this issue.",
"created_at": "2026-05-04T20:06:23Z",
"display_at": "2026-05-04T19:08:11Z",
"id": "01KQT9JNSVGCKENRQ9VZGNYHTR",
"incident_id": "01KQT655KHKZNM1QQN7ZN4KKJ9",
"status": "investigating",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "We are currently investigating this issue.",
"created_at": "2026-05-04T19:06:35Z",
"display_at": "2026-05-04T18:41:03Z",
"id": "01KQT655KHEFM03FRM82RXK2NH",
"incident_id": "01KQT655KHKZNM1QQN7ZN4KKJ9",
"status": "investigating",
"updated_at": "2026-06-01T02:05:55Z"
}
],
"name": "Integrations slowness",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-05-04T19:48:21Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"created_at": "2026-05-05T15:06:41Z",
"id": "01KQWATM7RME32658H1BDC3EJW",
"impact": "none",
"incident_updates": [
{
"body": "This incident was resolved after a fix being implemented",
"created_at": "2026-05-05T20:05:51Z",
"display_at": "2026-05-05T19:35:23Z",
"id": "01KQWVYE0R27J5WHXN7JQYJB3K",
"incident_id": "01KQWATM7RME32658H1BDC3EJW",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"body": "Dear customers,\n\nWe are currently aware of an issue affecting a subset of our customers where iPaaS flow executions are experiencing longer-than-expected processing times.\n\nWe want to be transparent: \nYour flows are running. The behavior some customers are noticing is a delay in the time it takes for each process to be picked up and started — once a run begins, it proceeds normally.\n\nOur engineering teams are actively investigating the root cause and working to restore standard processing times as quickly as possible. \nWe do not have an ETA to share at this moment, but we are committed to keeping you informed as the situation evolves.\nIf you have been impacted, no action is required on your end. \n\nWe will provide updates in our Statuspage as they become available.\nWe apologize for any inconvenience this may cause and appreciate your patience.",
"created_at": "2026-05-05T15:06:41Z",
"display_at": "2026-05-05T14:45:06Z",
"id": "01KQWATM7RBM4JV3J9THJCZ3KB",
"incident_id": "01KQWATM7RME32658H1BDC3EJW",
"status": "investigating",
"updated_at": "2026-06-01T02:05:55Z"
}
],
"name": "(Integrations) Flow executions are experiencing delay on processing time",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2026-05-05T19:35:23Z",
"status": "resolved",
"updated_at": "2026-06-01T02:05:55Z"
},
{
"created_at": "2026-04-23T18:48:47Z",
"id": "01KPXTRP54ZPH9VDXBSBMCHBC5",
"impact": "none",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-04-23T18:48:47Z",
"display_at": "2018-01-19T20:46:00Z",
"id": "01KPXTRP54BW67G9ZZWZF4APK9",
"incident_id": "01KPXTRP54ZPH9VDXBSBMCHBC5",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "Fix has been applied and we are monitoring the service",
"created_at": "2026-04-23T18:48:47Z",
"display_at": "2018-01-19T18:40:25Z",
"id": "01KPXTRP54MCEPGCHK9ZTKNRET",
"incident_id": "01KPXTRP54ZPH9VDXBSBMCHBC5",
"status": "monitoring",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The team is investigating an unexpected heavy load on our servers, which is affecting our database and app performance. We are working with our provider to identify and solve this issue. We are sorry for the inconvenience and we are working on a fix.",
"created_at": "2026-04-23T18:48:47Z",
"display_at": "2018-01-19T18:34:28Z",
"id": "01KPXTRP54TZF6M7366N5NP36D",
"incident_id": "01KPXTRP54ZPH9VDXBSBMCHBC5",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Degraded performance on app servers",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2018-01-19T20:46:00Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"created_at": "2026-04-23T18:48:47Z",
"id": "01KPXTRPBDXN1FVFQ1ZDQYSGQ2",
"impact": "none",
"incident_updates": [
{
"body": "The tests were successful and the system is working again.\r\n\r\nWe are working to improving this script so that this problem does not happen again.",
"created_at": "2026-04-23T18:48:47Z",
"display_at": "2017-11-05T07:32:40Z",
"id": "01KPXTRPBDCGH1JVRPXSKN9BDZ",
"incident_id": "01KPXTRPBDXN1FVFQ1ZDQYSGQ2",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The problem was identified, a maintenance service that runs between Saturday and Sunday to improve the database's health was not successful to get connection the it's forcing to get one.\r\n\r\nNow we're running the complete infrastructure tests to make sure that when we vote everything is settled and no problem.\r\n\r\nOur service will return in 15 minutes.",
"created_at": "2026-04-23T18:48:47Z",
"display_at": "2017-11-05T07:16:30Z",
"id": "01KPXTRPBDRM9ZKSCXMQ2C1S0D",
"incident_id": "01KPXTRPBDXN1FVFQ1ZDQYSGQ2",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "We are having a problem communicating with one of our databases, we are investigating",
"created_at": "2026-04-23T18:48:47Z",
"display_at": "2017-11-05T07:07:43Z",
"id": "01KPXTRPBD6S2ET12R8XPQRR2N",
"incident_id": "01KPXTRPBDXN1FVFQ1ZDQYSGQ2",
"status": "investigating",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Database Problems",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2017-11-05T07:32:40Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"created_at": "2026-04-23T18:48:47Z",
"id": "01KPXTRPJ9CMEAB86DZYWXZTVW",
"impact": "none",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-16T20:34:29Z",
"id": "01KPXTRPJ9S97CC4Z5WJG32CW0",
"incident_id": "01KPXTRPJ9CMEAB86DZYWXZTVW",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "Fix has been applied and we are monitoring the service",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-16T18:59:36Z",
"id": "01KPXTRPJ98GEJN37MFXYD85X9",
"incident_id": "01KPXTRPJ9CMEAB86DZYWXZTVW",
"status": "monitoring",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-16T18:06:54Z",
"id": "01KPXTRPJ9096FKFEZKSSFHQXX",
"incident_id": "01KPXTRPJ9CMEAB86DZYWXZTVW",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The team already identified a major incident affecting all of our services. Team is already applying the fix but unfortunately we need to take the service briefly offline.",
"created_at": "2026-04-23T18:48:47Z",
"display_at": "2017-10-16T18:03:54Z",
"id": "01KPXTRPJ96AV1HFCEZP8FJ1FJ",
"incident_id": "01KPXTRPJ9CMEAB86DZYWXZTVW",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Major Incident detected",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2017-10-16T20:34:29Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"created_at": "2026-04-23T18:48:48Z",
"id": "01KPXTRPSP5YBBZ5VWH2JGJQ8M",
"impact": "none",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-13T18:16:23Z",
"id": "01KPXTRPSP5Z2ZYB3H122ZGQ79",
"incident_id": "01KPXTRPSP5YBBZ5VWH2JGJQ8M",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The team identified and solved the performance problems, and Pipefy should be usable again. However, some reports might display data which is not entirely up-to-date. We are solving the issue and will continue to monitor the other aspects of the app.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-13T17:16:52Z",
"id": "01KPXTRPSPG1277WTRMT4R9YJW",
"incident_id": "01KPXTRPSP5YBBZ5VWH2JGJQ8M",
"status": "monitoring",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The team is investigating an unexpected heavy load on our servers, which is affecting our database and app performance. We are working with our provider to identify and solve this issue. We are sorry for the inconvenience and we are working on a fix.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-13T14:24:39Z",
"id": "01KPXTRPSP9RJY9XZY7AB53BFC",
"incident_id": "01KPXTRPSP5YBBZ5VWH2JGJQ8M",
"status": "investigating",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Degraded performance on app servers",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2017-10-13T18:16:23Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"created_at": "2026-04-23T18:48:48Z",
"id": "01KPXTRPZT1528YMDAHX5J23RB",
"impact": "none",
"incident_updates": [
{
"body": "All data is restored and reindexed again in our Elastic Search.\r\n\r\nWe are investigating whats happen in a post mortem meeting and find a better solution to prevent that it's happens again.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-09T22:51:49Z",
"id": "01KPXTRPZT6VGPDB6PH2TAZW7Y",
"incident_id": "01KPXTRPZT1528YMDAHX5J23RB",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The team is currently working on a major incident involving the indexing server. This greatly affect the Reports page among multiple others search related features. \r\n\r\nWe already initiate the recovery process and all systems should be back operational soon",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-10-07T15:02:45Z",
"id": "01KPXTRPZTJZJMEQX6E58VQATA",
"incident_id": "01KPXTRPZT1528YMDAHX5J23RB",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Indexing server majer outage",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2017-10-09T22:51:49Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"created_at": "2026-04-23T18:48:48Z",
"id": "01KPXTRQ4AV8ZNEB5RSTPKVZZN",
"impact": "none",
"incident_updates": [
{
"body": "This incident has been resolved.\r\n\r\nToday at 1:58 PM (UTC) our monitoring service identified a failure to communicate with the Redis database service responsible for background jobs.\r\n\r\nAt 2:00 PM (UTC) our team decided to put our disaster recovery in action, creating a new database that was finished successfully at 14:10 (UTC).\r\n\r\nOur automated test was run to check the overall status of the system. We've also put it online again for all users at 14:12 (UTC).",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-09-04T14:26:00Z",
"id": "01KPXTRQ4AZ8CFENZF6Q2JWG04",
"incident_id": "01KPXTRQ4AV8ZNEB5RSTPKVZZN",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The team is investigating a major outage incident affecting all of our servers. We are sorry for the inconvenience and will fix as soon as possible",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-09-04T14:09:18Z",
"id": "01KPXTRQ4AE65ZY2MK2YKJ4JJR",
"incident_id": "01KPXTRQ4AV8ZNEB5RSTPKVZZN",
"status": "investigating",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Massive outage on app servers",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2017-09-04T14:26:00Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"created_at": "2026-04-23T18:48:48Z",
"id": "01KPXTRQ9WCQ2CD2NYHZRRKS46",
"impact": "none",
"incident_updates": [
{
"body": "This incident has been resolved.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-08-15T19:07:39Z",
"id": "01KPXTRQ9WBN5YGAD2F177Z0E4",
"incident_id": "01KPXTRQ9WCQ2CD2NYHZRRKS46",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-08-15T14:41:33Z",
"id": "01KPXTRQ9WBNDC21MYYE1JP29C",
"incident_id": "01KPXTRQ9WCQ2CD2NYHZRRKS46",
"status": "monitoring",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "We are currently handling an issue with our cache system greatly decreasing app performance to load Pipes and Cards. It can take several seconds to fully open a Pipe and even errors can occur preventing the content to be loaded.",
"created_at": "2026-04-23T18:48:48Z",
"display_at": "2017-08-15T14:15:17Z",
"id": "01KPXTRQ9W5V3Y8K5ZDX0F5FVK",
"incident_id": "01KPXTRQ9WCQ2CD2NYHZRRKS46",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Pipefy App instability - Pipe \u0026 Card load instability",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2017-08-15T19:07:39Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"created_at": "2026-04-23T18:48:49Z",
"id": "01KPXTRQK7T3VKRMF3DXXZRSTR",
"impact": "none",
"incident_updates": [
{
"body": "Some new performance patches was applied during the monitoring period and we consider the incident resolved now.\r\nThe app performance is back to an expected level and all operations are running normally. \r\n\r\nWe apologize for the incident and the entire team evolved both technically and operationally to prevent this in the future.",
"created_at": "2026-04-23T18:48:49Z",
"display_at": "2017-06-30T13:48:57Z",
"id": "01KPXTRQK76KVWRNMCD84WJ4FK",
"incident_id": "01KPXTRQK7T3VKRMF3DXXZRSTR",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "The incident is now fixed and we are back to operational status. Several patches was deployed in order to get the minimum expected App performance. \r\n\r\nWe still could not get back to ideal performance but it should be more than enough to handle Pipefy's normal usage. We are still monitoring the servers and applying very specific changes to reach the ideal performance point.",
"created_at": "2026-04-23T18:48:49Z",
"display_at": "2017-06-28T19:19:06Z",
"id": "01KPXTRQK7SDZ3BKDBMBM4TZT2",
"incident_id": "01KPXTRQK7T3VKRMF3DXXZRSTR",
"status": "monitoring",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "A quick fix for the incident is online and the average App performance is sightly better. You must still notice some delay but most Pipes and Cards should load now.\r\n\r\nThe team is still working in a final solution",
"created_at": "2026-04-23T18:48:49Z",
"display_at": "2017-06-28T16:06:00Z",
"id": "01KPXTRQK7WCQPVPSTKJCV8EQD",
"incident_id": "01KPXTRQK7T3VKRMF3DXXZRSTR",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
},
{
"body": "We are currently handling an issue with our cache system greatly decreasing app performance to load Pipes and Cards. It can take several seconds to fully open a Pipe and even errors can occur preventing the content to be loaded.\r\n\r\nOur team have already identified the root cause of the problem and are working in the solution. We expect to have the problem solved soon. \r\nWe will update this page once the incident is closed.",
"created_at": "2026-04-23T18:48:49Z",
"display_at": "2017-06-28T12:30:00Z",
"id": "01KPXTRQK7M000WA27K8BN87HR",
"incident_id": "01KPXTRQK7T3VKRMF3DXXZRSTR",
"status": "identified",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"name": "Pipefy App instability - Pipe \u0026 Card load instability",
"page_id": "01KPXTKZQWD52QY8AMF705E69F",
"resolved_at": "2017-06-30T13:48:57Z",
"status": "resolved",
"updated_at": "2026-06-01T02:06:17Z"
}
],
"page": {
"id": "01KPXTKZQWD52QY8AMF705E69F",
"name": "Pipefy",
"updated_at": "2026-09-29T16:28:39Z",
"url": "https://status.pipefy.com/"
}
}