Snapshot 18202
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"llhwdlkg1ttm",
"m24zp7zrsk0d",
"08bktw1n10zf",
"m8nmrpf5rrjr",
"zbcy5g85fvkw",
"w0k9kj3mk9dw",
"y3l7ylr9tlx7",
"grlg8f3tx4pv",
"nr760m678wcv",
"xxr93ty3smhm",
"krps0y48c53n"
],
"created_at": "2022-11-04T11:23:41.362-05:00",
"description": null,
"group_id": null,
"id": "9c65q0rpsp9w",
"name": "US Instances",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2022-11-04T11:33:23.259-05:00"
},
{
"components": [
"44wkn9wh311n",
"y4rrmngscd4v"
],
"created_at": "2022-11-04T11:25:15.163-05:00",
"description": null,
"group_id": null,
"id": "yzt3cjjh6dk0",
"name": "AUS Instances",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2022-11-04T11:33:23.269-05:00"
},
{
"components": [
"1d700yys7bfc"
],
"created_at": "2022-11-04T11:25:45.677-05:00",
"description": null,
"group_id": null,
"id": "ch0258zpc44q",
"name": "EU Instances",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2022-11-04T11:33:23.279-05:00"
},
{
"components": [
"c1bm8qsthmnl",
"00vjg227vsxv"
],
"created_at": "2022-11-04T11:26:10.290-05:00",
"description": null,
"group_id": null,
"id": "qr6b39w979b5",
"name": "UK Instances",
"page_id": "5d75w43vk0vz",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2022-11-04T11:33:23.288-05:00"
},
{
"components": [
"9ncw7p0whtqx",
"913tkmnp25wc"
],
"created_at": "2022-11-04T11:26:35.499-05:00",
"description": null,
"group_id": null,
"id": "9jnbst4qqj0x",
"name": "CA Instances",
"page_id": "5d75w43vk0vz",
"position": 5,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2022-11-04T11:33:23.298-05:00"
}
],
"incidents": [
{
"components": [],
"created_at": "2026-08-18T14:12:22.044-05:00",
"id": "7xrqrykbmcm0",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-21T01:00:14.534-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-21T01:00:14.534-05:00",
"id": "wzkh2tnrz8nn",
"incident_id": "7xrqrykbmcm0",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-21T01:00:14.534-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-20T23:00:07.303-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-20T23:00:07.303-05:00",
"id": "ycfngb8v5czg",
"incident_id": "7xrqrykbmcm0",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-20T23:00:07.303-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "We will be performing scheduled maintenance on Visual Insights starting Thursday, August 20 at 11:00 PM CDT. Most regions should see little to no disruption during this window. Our US instances may experience slower access or brief interruptions for up to 2 hours while we complete the upgrade. If you're still seeing issues beyond this window, please reach out to support.",
"created_at": "2026-08-18T14:12:22.110-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-18T14:12:22.110-05:00",
"id": "6ttbdkmhsy5d",
"incident_id": "7xrqrykbmcm0",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T14:12:22.110-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Visual Insights Maintenance",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-21T01:00:14.534-05:00",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-08-20T23:00:00.000-05:00",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-08-21T01:00:00.000-05:00",
"shortlink": "https://stspg.io/psylqx1pp6wh",
"started_at": "2026-08-18T14:12:22.037-05:00",
"status": "completed",
"updated_at": "2026-08-21T01:00:15.811-05:00"
},
{
"components": [
{
"created_at": "2022-11-14T09:30:02.569-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "zbcy5g85fvkw",
"name": "US5 Instance",
"page_id": "5d75w43vk0vz",
"position": 5,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-08-18T13:53:57.561-05:00"
}
],
"created_at": "2026-08-03T10:32:21.329-05:00",
"id": "q19y9qprys5w",
"impact": "none",
"impact_override": "none",
"incident_updates": [
{
"affected_components": [
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-18T14:02:29.967-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-18T14:02:29.967-05:00",
"id": "fr1bx3sszjlg",
"incident_id": "q19y9qprys5w",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T14:02:29.967-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This has been resolved.",
"created_at": "2026-08-18T13:53:57.591-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-18T13:53:57.591-05:00",
"id": "5tcb93dsvq3b",
"incident_id": "q19y9qprys5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T13:53:57.591-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We've deployed an additional fix to US5 to resolve the recurring database performance issue. Performance has returned to normal, and we're continuing to monitor closely. Our upcoming August release includes further improvements that will reduce the risk of this recurring issue.",
"created_at": "2026-08-06T11:23:43.544-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-06T11:23:43.544-05:00",
"id": "pyzz95mdtz1r",
"incident_id": "q19y9qprys5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-06T11:23:43.544-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "We have deployed a change that should improve performance in US5. Our teams are monitoring the environment to confirm continued improvement.",
"created_at": "2026-08-03T10:37:56.640-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-03T10:37:56.640-05:00",
"id": "m98f8ylzttjq",
"incident_id": "q19y9qprys5w",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-03T10:37:56.640-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "US5 is currently experiencing platform slowness and intermittent 400 errors caused by database connection exhaustion. Our teams are actively investigating the issue and working to restore normal performance.\n\nWe will provide additional updates as they become available.",
"created_at": "2026-08-03T10:32:21.404-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-03T10:32:21.404-05:00",
"id": "7d1lt1k86j81",
"incident_id": "q19y9qprys5w",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-03T10:32:21.404-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-03T10:37:56.640-05:00",
"name": "US5 Platform Degradation",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-18T14:02:29.967-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/0g9qkfchfs7g",
"started_at": "2026-08-03T10:32:21.320-05:00",
"status": "resolved",
"updated_at": "2026-08-18T14:02:29.987-05:00"
},
{
"components": [],
"created_at": "2026-06-22T17:12:43.996-05:00",
"id": "r254zdjzr6q2",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "Jun 30, 16:26 CDT - Liongard has fully released Agent version 5.4.1 to all partner instances.\n\nAgent version 5.4.1 is now available through the Liongard platform UI when downloading an agent, as well as through the agent updater path. Agent version 5.4.1 addresses the issues identified with Agent version 5.4.0.\n\nWe have observed agent health recovery for affected agents after updating to version 5.4.1. Agents that were previously unable to run as expected or communicate successfully with the Liongard platform have resumed normal functionality after updating.\n\nAt this time, we are not seeing a continued pattern of issues related to Agent version 5.4.1, and this incident is now considered resolved.\n\nIf you experience any issues with Agent version 5.4.1, please contact Liongard Support for assistance.",
"created_at": "2026-06-30T16:26:45.565-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-30T16:26:45.000-05:00",
"id": "dz5sy94wylh5",
"incident_id": "r254zdjzr6q2",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-30T16:27:29.747-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Jun 24, 2026 - 08:18 CDT - Liongard has released Agent version 5.4.1 through the agent auto-updater path to address the certificate-related issue identified in the Agent 5.4.0 release.\n\nAgent version 5.4.1 is currently available only on the instances that received the Agent 5.4.0 release: US1, US2, US3, US7, AUS1, CA1, EU1, IND1, and UK1. Partners on all other instances should be unaffected.\n\nAgent version 5.4.0 remains removed from the static download URL and agent updater path. Agent version 5.3.1 remains the current version available when downloading the agent from the Liongard platform UI.\n\nWe are continuing to monitor agent recovery as affected agents update. Partners may continue to see some agents appear offline until those agents successfully update through the agent auto-updater path or are otherwise remediated.\n\nOnce we have confirmed continued recovery, Agent version 5.4.1 will be made available to additional instances through a phased release.\n\nWe will provide another update once more information is available.",
"created_at": "2026-06-24T08:18:58.443-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-24T08:18:58.000-05:00",
"id": "4s2ygld4nvct",
"incident_id": "r254zdjzr6q2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T10:52:00.287-05:00",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Liongard recently began a phased release of Agent version 5.4.0 on June 9. The release was terminated on June 16 after issues were identified.\n \nThe 5.4.0 agent release was made available to partners on the following instances: US1, US2, US3, US7, AUS1, CA1, EU1, IND1, and UK1. Partners on all other instances should be unaffected.\n \nFor some partners who upgraded to Agent version 5.4.0, the agent upgrade completed successfully, but affected agents were unable to send heartbeats to the Liongard platform and returned 503 errors. As a result, some inspections associated with affected agents may not have run as expected.\n \nDuring our investigation, we also identified a separate certificate-related issue with the 5.4.0 agent release. Due to these issues, Liongard has removed Agent 5.4.0 from the static download URL and agent updater path. Agent version 5.3.1 has been relisted as the current available version.\n \nOur development team has implemented a fix to address the heartbeat 503 issue, and that fix is expected to become visible within the next couple of hours. In parallel, the team is working on Agent version 5.4.1 to address the certificate-related issue. Version 5.4.1 will be made available once it has been fully tested and validated.\n \nWe will provide additional updates as more information becomes available.",
"created_at": "2026-06-22T17:12:44.040-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-06-22T17:12:44.040-05:00",
"id": "39k7l7ym3rcm",
"incident_id": "r254zdjzr6q2",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-22T17:12:44.040-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-22T17:12:44.040-05:00",
"name": "Agent 5.4.0 Heartbeat and Certificate Issues",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-30T16:26:45.000-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/ptdqvt5f1fz3",
"started_at": "2026-06-24T08:18:58.000-05:00",
"status": "resolved",
"updated_at": "2026-06-30T16:27:29.831-05:00"
},
{
"components": [
{
"created_at": "2022-11-14T09:30:47.425-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "y3l7ylr9tlx7",
"name": "US7 Instance",
"page_id": "5d75w43vk0vz",
"position": 7,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-03-09T10:49:17.413-05:00"
}
],
"created_at": "2026-03-09T08:39:04.911-05:00",
"id": "5dtgzh96tshc",
"impact": "minor",
"impact_override": "minor",
"incident_updates": [
{
"affected_components": [
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-03-13T11:24:58.713-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-13T11:24:58.713-05:00",
"id": "rcwrn030wz1l",
"incident_id": "5dtgzh96tshc",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-13T11:24:58.713-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The fix has been deployed and we are monitoring currently.",
"created_at": "2026-03-09T11:59:56.882-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-03-09T11:59:56.882-05:00",
"id": "7d83b9q35j43",
"incident_id": "5dtgzh96tshc",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-09T11:59:56.882-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "major_outage"
}
],
"body": "The fix has been deployed and we are monitoring currently.",
"created_at": "2026-03-09T10:49:17.445-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-09T11:49:17.000-05:00",
"id": "sh6zth1sqszy",
"incident_id": "5dtgzh96tshc",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-09T12:03:04.926-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "major_outage",
"old_status": "operational"
}
],
"body": "We are currently investigating an issue causing an outage for one of our service instances. Our engineering team is actively working to determine the root cause and restore service as quickly as possible.\n\nAt this time, we have not yet identified the underlying cause and do not have an estimated time for resolution. We will continue to provide updates as soon as more information becomes available.\n\nWe appreciate your patience and understanding while we work to resolve this issue.",
"created_at": "2026-03-09T08:39:04.982-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-03-09T08:39:04.982-05:00",
"id": "9d69gmphfgg1",
"incident_id": "5dtgzh96tshc",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-03-09T08:39:04.982-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-03-09T11:49:17.000-05:00",
"name": "Monitoring — Service Instance Outage US7",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2026-03-13T11:24:58.713-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/40h836p075td",
"started_at": "2026-03-09T10:49:17.000-05:00",
"status": "resolved",
"updated_at": "2026-03-13T11:24:58.730-05:00"
},
{
"components": [
{
"created_at": "2022-09-20T08:11:58.675-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "llhwdlkg1ttm",
"name": "US1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-13T08:13:52.718-06:00"
},
{
"created_at": "2022-11-04T11:25:15.180-05:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "44wkn9wh311n",
"name": "AUS1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:23.886-06:00"
},
{
"created_at": "2022-11-04T11:25:45.692-05:00",
"description": null,
"group_id": "ch0258zpc44q",
"id": "1d700yys7bfc",
"name": "EU1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:30:37.998-06:00"
},
{
"created_at": "2022-11-04T11:26:10.310-05:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "c1bm8qsthmnl",
"name": "UK1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-04T11:26:10.310-05:00"
},
{
"created_at": "2022-11-04T11:26:35.785-05:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "9ncw7p0whtqx",
"name": "CA1 Instances",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:29:53.341-06:00"
},
{
"created_at": "2022-09-20T08:12:43.168-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m24zp7zrsk0d",
"name": "US2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2023-05-23T09:54:12.990-05:00"
},
{
"created_at": "2022-11-14T09:32:55.969-06:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "y4rrmngscd4v",
"name": "AUS2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:09.105-06:00"
},
{
"created_at": "2022-11-14T09:33:48.297-06:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "00vjg227vsxv",
"name": "UK2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:34:29.341-06:00"
},
{
"created_at": "2022-11-14T09:28:59.961-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "08bktw1n10zf",
"name": "US3 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:29:26.729-06:00"
},
{
"created_at": "2022-11-14T09:35:07.262-06:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "913tkmnp25wc",
"name": "CA2 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:35:07.262-06:00"
},
{
"created_at": "2022-11-14T09:29:47.096-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m8nmrpf5rrjr",
"name": "US4 Instance",
"page_id": "5d75w43vk0vz",
"position": 4,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2023-11-06T15:21:06.166-06:00"
},
{
"created_at": "2022-11-14T09:30:02.569-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "zbcy5g85fvkw",
"name": "US5 Instance",
"page_id": "5d75w43vk0vz",
"position": 5,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-08-18T13:53:57.561-05:00"
},
{
"created_at": "2022-11-14T09:30:18.079-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "w0k9kj3mk9dw",
"name": "US6 Instance",
"page_id": "5d75w43vk0vz",
"position": 6,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.749-06:00"
},
{
"created_at": "2022-11-14T09:30:47.425-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "y3l7ylr9tlx7",
"name": "US7 Instance",
"page_id": "5d75w43vk0vz",
"position": 7,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-03-09T10:49:17.413-05:00"
},
{
"created_at": "2022-11-14T09:31:04.136-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "grlg8f3tx4pv",
"name": "US8 Instance",
"page_id": "5d75w43vk0vz",
"position": 8,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.761-06:00"
},
{
"created_at": "2022-11-14T09:31:41.606-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "nr760m678wcv",
"name": "US9 Instance",
"page_id": "5d75w43vk0vz",
"position": 9,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.767-06:00"
},
{
"created_at": "2022-11-14T09:32:06.374-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "xxr93ty3smhm",
"name": "US10 Instance",
"page_id": "5d75w43vk0vz",
"position": 10,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.773-06:00"
},
{
"created_at": "2022-11-14T09:32:19.575-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "krps0y48c53n",
"name": "US11 Instance",
"page_id": "5d75w43vk0vz",
"position": 11,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.779-06:00"
}
],
"created_at": "2025-11-25T17:05:29.000-06:00",
"id": "7qvn98njw84g",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2025-12-18T12:47:12.155-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-12-18T12:47:12.155-06:00",
"id": "77fth6m5tchw",
"incident_id": "7qvn98njw84g",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-12-18T12:47:12.155-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2025-11-26T08:20:43.862-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-26T08:20:43.862-06:00",
"id": "32dp0bht7k87",
"incident_id": "7qvn98njw84g",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-26T08:20:43.862-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to work on a fix for this issue.",
"created_at": "2025-11-25T17:06:25.407-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T17:06:25.407-06:00",
"id": "mjrhtg0kw7zp",
"incident_id": "7qvn98njw84g",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T17:06:25.407-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "--Executive Summary\n\nLiongard recently deployed an update to the Liongard Agent that unintentionally introduced instability in some partner environments. The update included a new Nmap-based enhancement for Network Discovery, but the way this capability was packaged and distributed resulted in several endpoint protection platforms—most notably SentinelOne—flagging legitimate components as malicious.\n\nThis issue was not due to a security compromise, but rather to how the Nmap integration was implemented in the agent. Some security solutions interpreted the bundled Nmap installer as a threat, leading to quarantines and—in more severe cases—temporary loss of network connectivity on protected endpoints.\n\nLiongard takes full responsibility for the disruption this caused.\n\nTo immediately mitigate partner impact, we are releasing Agent version 5.1.1, which removes the Nmap integration entirely and clears existing Nmap files from the Liongard Agent directory. This rollback will temporarily pause Network Discovery functionality until it is reintroduced with a more compatible, rigorously validated design in version 5.1.2.\n\n\n--Detailed Technical Analysis\n\n--What Happened\n\nAgent versions 5.0.4 through 5.1.0 introduced Nmap to expand Network Discovery capabilities. Although secure and intentional, the method of bundling this tool resulted in some EDR/AV vendors misidentifying it as a “Hacking Tool.”\n\nBecause of this misalignment between our packaging approach and security vendor expectations, certain policies responded aggressively, quarantining files or disabling network adapters entirely.\n\n--Root Cause\n\nThe issue originated from how the Nmap installer was included and delivered within the Liongard Agent. While Nmap itself is widely used and trusted, our deployment approach triggered behavior- and signature-based detections in several protection platforms.\n\nThis was a preventable integration challenge on our part, and we are taking action to ensure it does not recur.\n\n--Immediate Remediation: Agent 5.1.1\n\nTo stabilize partner environments, Agent 5.1.1 will:\n\n· Fully remove the Nmap installer from the agent\n\n· Remove any existing Nmap files from previously installed versions\n\n· Prevent further EDR false positives related to this release\n\n· Temporarily suspend Network Discovery Inspector functionality\n\nWork is already underway on Agent 5.1.2, which will restore Network Discovery using an approach that aligns with modern EDR expectations and vendor security criteria.\n\n\n--Moving Forward: Improvements \u0026 Preventive Measures\n\nLiongard is committed to learning from this event and improving both our release processes and our diligence around security vendor compatibility.\n\n1. Strengthened Pre-Release Testing With Security Vendors\n\nWe are expanding testing and validation across multiple EDR/AV vendors—including SentinelOne, CrowdStrike, and Microsoft Defender—to ensure future changes are recognized as safe before release.\n\n2. Enhanced Packaging \u0026 Architecture Review\n\nBefore introducing utilities or scanning tools like Nmap, our engineering teams will now perform deeper compatibility reviews tailored to how EDRs evaluate installers, command-line utilities, and network-scanning behaviors.\n\n3. Earlier \u0026 More Detailed Partner Communication\n\nFuture architectural updates will be accompanied by:\n\n· Clear technical preparation steps\n\n· Updated EDR allowlisting guidance\n\n· Early communication for partners with strict security postures\n\n4. Expanded Internal Validation\n\nWe are enhancing our release pipeline to include:\n\n· Multi-vendor false-positive testing\n\n· Behavior-based security scanning\n\nThese steps are designed to prevent similar disruptions and ensure future enhancements are introduced with the necessary rigor and validation.\n\n\n--Closing Statement\n\nWe acknowledge the disruption this incident caused and take responsibility for the impact on your operations. Our team is fully committed to resolving the issue, restoring full functionality, and implementing the improvements needed to prevent this from happening again.\n\nThank you for your continued partnership and patience as we work through this with urgency and care. If you have any questions or need support with affected endpoints, please reach out to Liongard Support.\n\n\nhttps://support.liongard.com/en/articles/12936905-incident-review-liongard-agent-update-sentinelone-false-positive",
"created_at": "2025-11-25T17:05:29.595-06:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-11-25T17:05:29.000-06:00",
"id": "g597tvvrfxpx",
"incident_id": "7qvn98njw84g",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T17:06:05.523-06:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-11-26T08:20:43.862-06:00",
"name": "Liongard Agent Update \u0026 SentinelOne False Positive",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "[]",
"resolved_at": "2025-12-18T12:47:12.155-06:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/zs2qls4j1k3v",
"started_at": "2025-11-25T17:05:29.000-06:00",
"status": "resolved",
"updated_at": "2025-12-18T12:47:12.176-06:00"
},
{
"components": [
{
"created_at": "2022-09-20T08:11:58.675-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "llhwdlkg1ttm",
"name": "US1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-13T08:13:52.718-06:00"
},
{
"created_at": "2022-11-04T11:25:15.180-05:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "44wkn9wh311n",
"name": "AUS1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:23.886-06:00"
},
{
"created_at": "2022-11-04T11:25:45.692-05:00",
"description": null,
"group_id": "ch0258zpc44q",
"id": "1d700yys7bfc",
"name": "EU1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:30:37.998-06:00"
},
{
"created_at": "2022-11-04T11:26:10.310-05:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "c1bm8qsthmnl",
"name": "UK1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-04T11:26:10.310-05:00"
},
{
"created_at": "2022-11-04T11:26:35.785-05:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "9ncw7p0whtqx",
"name": "CA1 Instances",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:29:53.341-06:00"
},
{
"created_at": "2022-09-20T08:12:43.168-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m24zp7zrsk0d",
"name": "US2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2023-05-23T09:54:12.990-05:00"
},
{
"created_at": "2022-11-14T09:32:55.969-06:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "y4rrmngscd4v",
"name": "AUS2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:09.105-06:00"
},
{
"created_at": "2022-11-14T09:33:48.297-06:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "00vjg227vsxv",
"name": "UK2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:34:29.341-06:00"
},
{
"created_at": "2022-11-14T09:28:59.961-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "08bktw1n10zf",
"name": "US3 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:29:26.729-06:00"
},
{
"created_at": "2022-11-14T09:35:07.262-06:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "913tkmnp25wc",
"name": "CA2 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:35:07.262-06:00"
},
{
"created_at": "2022-11-14T09:29:47.096-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m8nmrpf5rrjr",
"name": "US4 Instance",
"page_id": "5d75w43vk0vz",
"position": 4,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2023-11-06T15:21:06.166-06:00"
},
{
"created_at": "2022-11-14T09:30:02.569-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "zbcy5g85fvkw",
"name": "US5 Instance",
"page_id": "5d75w43vk0vz",
"position": 5,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-08-18T13:53:57.561-05:00"
},
{
"created_at": "2022-11-14T09:30:18.079-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "w0k9kj3mk9dw",
"name": "US6 Instance",
"page_id": "5d75w43vk0vz",
"position": 6,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.749-06:00"
},
{
"created_at": "2022-11-14T09:30:47.425-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "y3l7ylr9tlx7",
"name": "US7 Instance",
"page_id": "5d75w43vk0vz",
"position": 7,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-03-09T10:49:17.413-05:00"
},
{
"created_at": "2022-11-14T09:31:04.136-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "grlg8f3tx4pv",
"name": "US8 Instance",
"page_id": "5d75w43vk0vz",
"position": 8,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.761-06:00"
},
{
"created_at": "2022-11-14T09:31:41.606-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "nr760m678wcv",
"name": "US9 Instance",
"page_id": "5d75w43vk0vz",
"position": 9,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.767-06:00"
},
{
"created_at": "2022-11-14T09:32:06.374-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "xxr93ty3smhm",
"name": "US10 Instance",
"page_id": "5d75w43vk0vz",
"position": 10,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.773-06:00"
},
{
"created_at": "2022-11-14T09:32:19.575-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "krps0y48c53n",
"name": "US11 Instance",
"page_id": "5d75w43vk0vz",
"position": 11,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.779-06:00"
}
],
"created_at": "2025-06-26T18:22:30.279-05:00",
"id": "509hvm37tjd6",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The incident has been resolved.",
"created_at": "2025-11-25T15:47:42.760-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T15:47:42.760-06:00",
"id": "1678hfkhvswx",
"incident_id": "509hvm37tjd6",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T15:47:42.760-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Update on IT Glue Flexible Asset Integration Issue\n\nKaseyaIT Glue is taking further steps to fully resolve the IT Glue Flexible Asset integration issue. They plan to release a hotfix on July 31 to address the issue.\n \nIn the meantime, we continue to recommend that partners use IT Glue Pro Sync, which leverages Core Assets for a more stable experience. This feature is available in Preview for all Liongard partners for a limited time.\nFor details on enabling Pro Sync, please visit: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue",
"created_at": "2025-07-23T17:13:33.183-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-07-23T17:13:33.183-05:00",
"id": "83m5bpq0dbbr",
"incident_id": "509hvm37tjd6",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-23T17:13:33.183-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Kaseya IT Glue has identified the issues impacting our IT Glue Flexible Asset integration. They have provided an initial resolution for part of the issue, and we are actively working with them to get to a complete resolution. \n\nIn the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue",
"created_at": "2025-07-17T18:40:20.852-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-07-17T18:40:20.000-05:00",
"id": "3l4lv9xn2c60",
"incident_id": "509hvm37tjd6",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-07-17T18:40:36.708-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently investigating performance issues affecting IT Glue Flexible Assets. Our team is actively working with Kaseya IT Glue to identify and resolve the root cause of the issue.\n \nIn the meantime, we recommend partners leverage IT Glue Pro Sync, which utilizes Core Assets to provide a more stable experience. This feature is now available in Preview for all Liongard Partners for a limited time. Click here for more information on how to enable this feature: https://docs.liongard.com/docs/core-asset-configuration-syncing-it-glue\n \n \nWe will provide updates as we learn more.",
"created_at": "2025-06-26T18:22:30.366-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-06-26T18:22:30.366-05:00",
"id": "bcy7dqhmygp8",
"incident_id": "509hvm37tjd6",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-26T18:22:30.366-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Performance Issues with IT Glue Flexible Assets",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2025-11-25T15:47:42.760-06:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/sb6gd8q41c0m",
"started_at": "2025-06-26T18:22:30.244-05:00",
"status": "resolved",
"updated_at": "2025-11-25T15:47:42.777-06:00"
},
{
"components": [
{
"created_at": "2022-09-20T08:11:58.675-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "llhwdlkg1ttm",
"name": "US1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-13T08:13:52.718-06:00"
},
{
"created_at": "2022-11-04T11:25:15.180-05:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "44wkn9wh311n",
"name": "AUS1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:23.886-06:00"
},
{
"created_at": "2022-11-04T11:25:45.692-05:00",
"description": null,
"group_id": "ch0258zpc44q",
"id": "1d700yys7bfc",
"name": "EU1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:30:37.998-06:00"
},
{
"created_at": "2022-11-04T11:26:10.310-05:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "c1bm8qsthmnl",
"name": "UK1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-04T11:26:10.310-05:00"
},
{
"created_at": "2022-11-04T11:26:35.785-05:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "9ncw7p0whtqx",
"name": "CA1 Instances",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:29:53.341-06:00"
},
{
"created_at": "2022-09-20T08:12:43.168-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m24zp7zrsk0d",
"name": "US2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2023-05-23T09:54:12.990-05:00"
},
{
"created_at": "2022-11-14T09:32:55.969-06:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "y4rrmngscd4v",
"name": "AUS2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:09.105-06:00"
},
{
"created_at": "2022-11-14T09:33:48.297-06:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "00vjg227vsxv",
"name": "UK2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:34:29.341-06:00"
},
{
"created_at": "2022-11-14T09:28:59.961-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "08bktw1n10zf",
"name": "US3 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:29:26.729-06:00"
},
{
"created_at": "2022-11-14T09:35:07.262-06:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "913tkmnp25wc",
"name": "CA2 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:35:07.262-06:00"
},
{
"created_at": "2022-11-14T09:29:47.096-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m8nmrpf5rrjr",
"name": "US4 Instance",
"page_id": "5d75w43vk0vz",
"position": 4,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2023-11-06T15:21:06.166-06:00"
},
{
"created_at": "2022-11-14T09:30:02.569-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "zbcy5g85fvkw",
"name": "US5 Instance",
"page_id": "5d75w43vk0vz",
"position": 5,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-08-18T13:53:57.561-05:00"
},
{
"created_at": "2022-11-14T09:30:18.079-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "w0k9kj3mk9dw",
"name": "US6 Instance",
"page_id": "5d75w43vk0vz",
"position": 6,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.749-06:00"
},
{
"created_at": "2022-11-14T09:30:47.425-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "y3l7ylr9tlx7",
"name": "US7 Instance",
"page_id": "5d75w43vk0vz",
"position": 7,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-03-09T10:49:17.413-05:00"
},
{
"created_at": "2022-11-14T09:31:04.136-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "grlg8f3tx4pv",
"name": "US8 Instance",
"page_id": "5d75w43vk0vz",
"position": 8,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.761-06:00"
},
{
"created_at": "2022-11-14T09:31:41.606-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "nr760m678wcv",
"name": "US9 Instance",
"page_id": "5d75w43vk0vz",
"position": 9,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.767-06:00"
},
{
"created_at": "2022-11-14T09:32:06.374-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "xxr93ty3smhm",
"name": "US10 Instance",
"page_id": "5d75w43vk0vz",
"position": 10,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.773-06:00"
},
{
"created_at": "2022-11-14T09:32:19.575-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "krps0y48c53n",
"name": "US11 Instance",
"page_id": "5d75w43vk0vz",
"position": 11,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.779-06:00"
}
],
"created_at": "2023-11-03T15:08:14.000-05:00",
"id": "nqhc419pjbkq",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This has been resolved.",
"created_at": "2025-11-25T15:46:31.783-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2025-11-25T15:46:31.783-06:00",
"id": "3cxh7pxgry4v",
"incident_id": "nqhc419pjbkq",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-11-25T15:46:31.783-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "While we continue to experience issues with our existing Continuum RMM Inspector, we will be developing a new ConnectWise RMM Inspector that leverages the ASIO platform.\n \nWe will provide an update once the new inspector has been released.",
"created_at": "2025-06-26T18:21:45.483-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2025-06-26T18:21:45.483-05:00",
"id": "jx7vx73w5bf1",
"incident_id": "nqhc419pjbkq",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2025-06-26T18:21:45.483-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently experiencing issues with the Continuum RMM Inspector that are causing an increase in intermittent Inspector failures. \n\nWe have determined this to be an issue with the information being returned by the Continuum API. We have escalated the issue to ConnectWise and we are uncertain as to the future of this API as this product \u003ca href=\"https://www.reddit.com/r/msp/comments/t8r91j/comment/hzubsqt/?utm_source=share\u0026utm_medium=web3x\u0026utm_name=web3xcss\u0026utm_term=1\u0026utm_content=share_button\"\u003e is being superseded by the newer ConnectWise RMM product\u003c/a\u003e.\n\nIn addition to the Liongard support request, we also suggest creating a support request with ConnectWise Support.",
"created_at": "2023-11-03T15:08:14.765-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2023-11-03T15:08:14.000-05:00",
"id": "yyxxb2vp0qk3",
"incident_id": "nqhc419pjbkq",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-11-03T15:09:23.659-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2025-06-26T18:21:45.483-05:00",
"name": "Continuum RMM: Intermittent Inspector Failures",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": "24",
"resolved_at": "2025-11-25T15:46:31.783-06:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/mzbb2fsc2csn",
"started_at": "2023-11-03T15:08:14.000-05:00",
"status": "resolved",
"updated_at": "2025-11-25T15:46:31.800-06:00"
},
{
"components": [
{
"created_at": "2022-09-20T08:11:58.675-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "llhwdlkg1ttm",
"name": "US1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-13T08:13:52.718-06:00"
},
{
"created_at": "2022-11-04T11:25:15.180-05:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "44wkn9wh311n",
"name": "AUS1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:23.886-06:00"
},
{
"created_at": "2022-11-04T11:25:45.692-05:00",
"description": null,
"group_id": "ch0258zpc44q",
"id": "1d700yys7bfc",
"name": "EU1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:30:37.998-06:00"
},
{
"created_at": "2022-11-04T11:26:10.310-05:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "c1bm8qsthmnl",
"name": "UK1 Instance",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-11-04T11:26:10.310-05:00"
},
{
"created_at": "2022-11-04T11:26:35.785-05:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "9ncw7p0whtqx",
"name": "CA1 Instances",
"page_id": "5d75w43vk0vz",
"position": 1,
"showcase": false,
"start_date": "2022-11-04T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2022-12-19T12:29:53.341-06:00"
},
{
"created_at": "2022-09-20T08:12:43.168-05:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m24zp7zrsk0d",
"name": "US2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-09-19T00:00:00.000-05:00",
"status": "operational",
"updated_at": "2023-05-23T09:54:12.990-05:00"
},
{
"created_at": "2022-11-14T09:32:55.969-06:00",
"description": null,
"group_id": "yzt3cjjh6dk0",
"id": "y4rrmngscd4v",
"name": "AUS2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:33:09.105-06:00"
},
{
"created_at": "2022-11-14T09:33:48.297-06:00",
"description": null,
"group_id": "qr6b39w979b5",
"id": "00vjg227vsxv",
"name": "UK2 Instance",
"page_id": "5d75w43vk0vz",
"position": 2,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:34:29.341-06:00"
},
{
"created_at": "2022-11-14T09:28:59.961-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "08bktw1n10zf",
"name": "US3 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:29:26.729-06:00"
},
{
"created_at": "2022-11-14T09:35:07.262-06:00",
"description": null,
"group_id": "9jnbst4qqj0x",
"id": "913tkmnp25wc",
"name": "CA2 Instance",
"page_id": "5d75w43vk0vz",
"position": 3,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:35:07.262-06:00"
},
{
"created_at": "2022-11-14T09:29:47.096-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m8nmrpf5rrjr",
"name": "US4 Instance",
"page_id": "5d75w43vk0vz",
"position": 4,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2023-11-06T15:21:06.166-06:00"
},
{
"created_at": "2022-11-14T09:30:02.569-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "zbcy5g85fvkw",
"name": "US5 Instance",
"page_id": "5d75w43vk0vz",
"position": 5,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-08-18T13:53:57.561-05:00"
},
{
"created_at": "2022-11-14T09:30:18.079-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "w0k9kj3mk9dw",
"name": "US6 Instance",
"page_id": "5d75w43vk0vz",
"position": 6,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.749-06:00"
},
{
"created_at": "2022-11-14T09:30:47.425-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "y3l7ylr9tlx7",
"name": "US7 Instance",
"page_id": "5d75w43vk0vz",
"position": 7,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2026-03-09T10:49:17.413-05:00"
},
{
"created_at": "2022-11-14T09:31:04.136-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "grlg8f3tx4pv",
"name": "US8 Instance",
"page_id": "5d75w43vk0vz",
"position": 8,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.761-06:00"
},
{
"created_at": "2022-11-14T09:31:41.606-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "nr760m678wcv",
"name": "US9 Instance",
"page_id": "5d75w43vk0vz",
"position": 9,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.767-06:00"
},
{
"created_at": "2022-11-14T09:32:06.374-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "xxr93ty3smhm",
"name": "US10 Instance",
"page_id": "5d75w43vk0vz",
"position": 10,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.773-06:00"
},
{
"created_at": "2022-11-14T09:32:19.575-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "krps0y48c53n",
"name": "US11 Instance",
"page_id": "5d75w43vk0vz",
"position": 11,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2022-11-14T09:32:29.779-06:00"
}
],
"created_at": "2024-05-29T11:33:54.518-05:00",
"id": "x0rtp3pz377p",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This issue has been resolved and Leo should be functioning normally.",
"created_at": "2024-05-29T13:43:02.672-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-05-29T13:43:02.672-05:00",
"id": "hy0vjg8h49v9",
"incident_id": "x0rtp3pz377p",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-05-29T13:43:02.672-05:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "llhwdlkg1ttm",
"name": "US Instances - US1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m24zp7zrsk0d",
"name": "US Instances - US2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "08bktw1n10zf",
"name": "US Instances - US3 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "zbcy5g85fvkw",
"name": "US Instances - US5 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w0k9kj3mk9dw",
"name": "US Instances - US6 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y3l7ylr9tlx7",
"name": "US Instances - US7 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "grlg8f3tx4pv",
"name": "US Instances - US8 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "nr760m678wcv",
"name": "US Instances - US9 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "xxr93ty3smhm",
"name": "US Instances - US10 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "krps0y48c53n",
"name": "US Instances - US11 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "44wkn9wh311n",
"name": "AUS Instances - AUS1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "y4rrmngscd4v",
"name": "AUS Instances - AUS2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "1d700yys7bfc",
"name": "EU Instances - EU1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "c1bm8qsthmnl",
"name": "UK Instances - UK1 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "00vjg227vsxv",
"name": "UK Instances - UK2 Instance",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "9ncw7p0whtqx",
"name": "CA Instances - CA1 Instances",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "913tkmnp25wc",
"name": "CA Instances - CA2 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently experiencing an outage with Leo, our in-platform AI-powered support companion. As a result, Partners will experience longer than usual wait times for support. We are closely monitoring the issue and will provide an update once functionality has been restored.",
"created_at": "2024-05-29T11:33:54.695-05:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2024-05-29T11:33:54.695-05:00",
"id": "kdk36wjvr6z1",
"incident_id": "x0rtp3pz377p",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-05-29T11:33:54.695-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "System Outage - Liongard Leo AI-Powered Support Companion",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-05-29T13:43:02.672-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/vb44lgcvz9xx",
"started_at": "2024-05-29T11:33:54.467-05:00",
"status": "resolved",
"updated_at": "2024-05-29T13:43:02.701-05:00"
},
{
"components": [],
"created_at": "2024-05-22T13:00:00.000-05:00",
"id": "q3xkf4dmkdsr",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": null,
"body": "On Thursday, May 23, 2024, our aus2 instance experienced a brief outage from 4:07 AM to 4:19 AM AEST. This outage was caused by an underlying AWS issue: some EC2 instances were unavailable in the ap-southeast-2 region. The issue has since been resolved, and systems are operating normally.",
"created_at": "2024-05-23T10:27:45.860-05:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2024-05-23T13:00:00.000-05:00",
"id": "ybbj7ztk6x1k",
"incident_id": "q3xkf4dmkdsr",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2024-05-23T10:32:22.634-05:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "aus2 System Outage",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2024-05-23T13:00:00.000-05:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/8tbm86f2fjy1",
"started_at": "2024-05-22T13:00:00.000-05:00",
"status": "resolved",
"updated_at": "2024-05-23T10:32:22.686-05:00"
},
{
"components": [
{
"created_at": "2022-11-14T09:29:47.096-06:00",
"description": null,
"group_id": "9c65q0rpsp9w",
"id": "m8nmrpf5rrjr",
"name": "US4 Instance",
"page_id": "5d75w43vk0vz",
"position": 4,
"showcase": false,
"start_date": "2022-11-14T00:00:00.000-06:00",
"status": "operational",
"updated_at": "2023-11-06T15:21:06.166-06:00"
}
],
"created_at": "2023-11-06T11:23:20.764-06:00",
"id": "btdd5x43b79t",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This fix has been confirmed and inspections are landing successfully and no further issues have been detected.",
"created_at": "2023-11-07T15:37:11.387-06:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2023-11-07T15:37:11.387-06:00",
"id": "8y4y3bsq9nff",
"incident_id": "btdd5x43b79t",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-11-07T15:37:11.387-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "us4 instance has been up and running since 11:20am ET, we are continuing to monitor the inspections needing waiting to be processed.",
"created_at": "2023-11-07T14:04:17.455-06:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2023-11-07T14:04:17.455-06:00",
"id": "1yfr1cvrykq6",
"incident_id": "btdd5x43b79t",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-11-07T14:04:17.455-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "Our fix has started to show it's effectiveness in landing successful inspections. However given the number of inspections needed to be processed we will be upsizing our infrastructure resources to ensure all inspections process successfully today. \nThis will result in ~ 20 minute downtime starting at 11am ET.",
"created_at": "2023-11-07T09:41:18.097-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-11-07T09:41:18.097-06:00",
"id": "16kvyl0pmc5y",
"incident_id": "btdd5x43b79t",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-11-07T09:41:18.097-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has been shipped to resolve the inspection timeout issues. We will be monitoring this issue as inspections start to land successfully throughout the day.",
"created_at": "2023-11-06T15:21:06.192-06:00",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2023-11-06T15:21:06.192-06:00",
"id": "46dd6htszmp9",
"incident_id": "btdd5x43b79t",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-11-06T15:21:06.192-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Today at 3pm ET we will be deploying a fix to resolve this issue. There will be an expected downtime between 3pm - 4 pm ET. As a result, you will not be able to access the Liongard platform during this time. We apologize for any inconvenience this has brought.\n\nDowntime extended until 4:30pm ET.",
"created_at": "2023-11-06T12:22:23.688-06:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2023-11-06T12:22:23.000-06:00",
"id": "vwq9lzck3shy",
"incident_id": "btdd5x43b79t",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-11-07T09:35:09.084-06:00",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "m8nmrpf5rrjr",
"name": "US Instances - US4 Instance",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are aware that inspections on our US4 instance have not been completing successfully due to timeouts. We have identified a fix for this issue and are actively working on it. We will update once the fix has been deployed and issue has been resolved.",
"created_at": "2023-11-06T11:23:20.835-06:00",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2023-11-06T11:23:20.835-06:00",
"id": "8tkjkvpm7v9f",
"incident_id": "btdd5x43b79t",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2023-11-06T11:23:20.835-06:00",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2023-11-06T15:21:06.192-06:00",
"name": "Inspector Timeout Issue identified",
"page_id": "5d75w43vk0vz",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2023-11-07T15:37:11.387-06:00",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/g88ksrfl51nh",
"started_at": "2023-11-06T12:22:23.000-06:00",
"status": "resolved",
"updated_at": "2023-11-07T15:37:11.403-06:00"
}
],
"page": {
"id": "5d75w43vk0vz",
"name": "Liongard",
"url": "https://status.liongard.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}