Snapshot 18217
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "The Sign migration is nearly complete and we are in the testing phase. Users of Sign should see normal operation. All documents in flight continued to get signatures throughout the migration. There was a short period of time where users would not have been able to log into Formstack Sign from about 12:15 to 12:30am Tuesday morning 9/29.",
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"body": "This migration work has begun and is progressing smoothly.",
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"body": "Future: At approximately 9:30 pm Eastern Time on Monday September 28th, Formstack Sign will undergo a migration to ensure faster and more reliable user authentication. There is no risk to documents in flight, and no risk of account data loss. There could be a small interruption to user sessions during the migration, which is expected to take nearly two hours.",
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"body": "Incident resolved. Documents deliveries to Formstack Sign were failing from approximately 11:15 pm Eastern time, and successful deliveries were restored at approximately 1:35 am Eastern time. Many deliveries will auto-retry. However, customers should review their deliveries in the Formstack Documents interface to ensure no action is required.",
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"body": "A fix has been deployed and deliveries should be back up and running. We will monitor the results for some time and report back.",
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"body": "This incident has been resolved. Formstack Forms is available and operating as expected.\n\nFrom 4:03 PM to 4:26 PM EST, the Formstack Forms application was unavailable and returned 504 errors. During this time, form submissions through the web interface were also unavailable. API submissions remained operational throughout the incident.\n\nOur team monitored the service following recovery and has confirmed that functionality has been restored.",
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"body": "As of 4:26pm EST Formstack Forms is available, and form submissions through the web interface are now processing as expected.\n\nOur team is continuing to monitor the service to ensure stability.",
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"body": "We are currently experiencing an outage affecting Formstack Forms that started at 4:03pm EST. The application is unavailable and returning 504 errors. Form submissions through the web interface are also unavailable. API submissions are still working.\n\nOur team is actively investigating the issue and working to restore service. We will provide updates as more information becomes available.",
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"body": "This incident has been resolved. Our team identified and corrected a configuration issue affecting Microsoft 365 email delivery through Formstack Documents. Customers should now be able to send merged documents as expected.\n\nWe apologize for the disruption and appreciate your patience.",
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"body": "Microsoft has completed its investigation and confirmed that Exchange Online remained healthy throughout the event. The issue has been identified as a DNS-related problem affecting Proofpoint, a third-party email service used to route external email traffic.\n\nProofpoint has identified the root cause and is currently working to recover affected services.\n\nFormstack Documents customers whose Microsoft 365 email traffic is routed through Proofpoint may experience failed email deliveries or DNS-related errors when sending merged documents to external recipients.\n\nWe are continuing to monitor the situation and will provide additional updates as they become available. Customers can also follow the latest updates on the Proofpoint Current Incidents status page at https://proofpoint.my.site.com/community/s/proofpoint-current-incidents.",
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"body": "Microsoft is currently experiencing an Exchange Online service issue that may impact customers using Microsoft 365 to send email through Formstack.\nCustomers using Microsoft 365 to send merged documents through Formstack may experience merge errors and failed email deliveries. Customers may also encounter an error when attempting to authenticate or re-authenticate their Microsoft 365 email connection. No other Documents delivery services are impacted. Microsoft is working to restore service. We will provide additional updates as they become available.",
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