Snapshot 18287
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-29T18:46:55Z",
"id": "01M3Q7VHRA52DW2T1NQ5YAF9RF",
"impact": "major",
"incident_updates": [
{
"body": "Between 2:14 PM and 2:38 PM ET (18:14–18:38 UTC) on September 29, some voice calls could not be connected. The issue has been resolved, and calls are connecting normally. We are continuing to monitor.",
"created_at": "2026-09-29T18:46:55Z",
"display_at": "2026-09-29T18:46:55Z",
"id": "01M3Q7VHRA1RJYYV9SPSWW4YQJ",
"incident_id": "01M3Q7VHRA52DW2T1NQ5YAF9RF",
"status": "monitoring",
"updated_at": "2026-09-29T18:46:55Z"
}
],
"monitoring_at": "2026-09-29T18:46:55Z",
"name": "Voice calls temporarily unavailable",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"status": "monitoring",
"updated_at": "2026-09-29T18:46:55Z"
},
{
"created_at": "2026-09-25T20:04:11Z",
"id": "01M3D2P4YZMMMED6YFX4NYVZAN",
"impact": "minor",
"incident_updates": [
{
"body": "Authentication issues have been resolved.",
"created_at": "2026-09-26T01:16:01Z",
"display_at": "2026-09-26T01:16:01Z",
"id": "01M3DMH4NHM15AV0ESYEBY5ZY5",
"incident_id": "01M3D2P4YZMMMED6YFX4NYVZAN",
"status": "resolved",
"updated_at": "2026-09-26T01:16:01Z"
},
{
"body": "Some users may experience intermittent failures logging into Agent Designer. We have identified the issue and expect to have a fix within the next couple of hours.",
"created_at": "2026-09-25T20:04:11Z",
"display_at": "2026-09-25T20:04:11Z",
"id": "01M3D2P4YZHAS947RCYXNVPN2W",
"incident_id": "01M3D2P4YZMMMED6YFX4NYVZAN",
"status": "identified",
"updated_at": "2026-09-25T20:04:11Z"
}
],
"name": "Agent Designer Authentication Degredation",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-09-26T01:16:01Z",
"status": "resolved",
"updated_at": "2026-09-26T01:16:01Z"
},
{
"created_at": "2026-09-15T22:30:25Z",
"id": "01M2KK2QM9XDQZ0EC8J012C02Y",
"impact": "none",
"incident_updates": [
{
"body": "Tickets sent to Smart Relay from any CRM were not answered between 3pm 09/14 and 11:30am. 09/15",
"created_at": "2026-09-15T22:30:25Z",
"display_at": "2026-09-15T16:25:00Z",
"id": "01M2KK2QM925DB6R1H4Z06YQ3E",
"incident_id": "01M2KK2QM9XDQZ0EC8J012C02Y",
"status": "resolved",
"updated_at": "2026-09-15T22:30:43Z"
}
],
"name": "Smart Relay Outage",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-09-15T16:25:00Z",
"status": "resolved",
"updated_at": "2026-09-17T18:56:55Z"
},
{
"created_at": "2026-09-09T01:40:58Z",
"id": "01M21X6KF70HD3X8MG0Q8BD6TK",
"impact": "minor",
"incident_updates": [
{
"body": "Conversation endpoint is determined to be in a healthy state",
"created_at": "2026-09-09T02:08:09Z",
"display_at": "2026-09-09T02:08:09Z",
"id": "01M21YRBVFCV78B0G0X1PK1Z8B",
"incident_id": "01M21X6KF70HD3X8MG0Q8BD6TK",
"status": "resolved",
"updated_at": "2026-09-09T02:08:09Z"
},
{
"body": "We have taken steps to remediate the problem. Currently monitoring to make sure everything is healthy.",
"created_at": "2026-09-09T01:56:00Z",
"display_at": "2026-09-09T01:56:00Z",
"id": "01M21Y24SKGER6AYZT4HV145QH",
"incident_id": "01M21X6KF70HD3X8MG0Q8BD6TK",
"status": "monitoring",
"updated_at": "2026-09-09T01:56:00Z"
},
{
"body": "We believe we have identified the problem and are taking steps to resolve.",
"created_at": "2026-09-09T01:49:54Z",
"display_at": "2026-09-09T01:49:54Z",
"id": "01M21XPYPTVTJNVNT9KNRXEY4J",
"incident_id": "01M21X6KF70HD3X8MG0Q8BD6TK",
"status": "identified",
"updated_at": "2026-09-09T01:49:54Z"
},
{
"body": "We are investigating increased error rates affecting the conversation endpoint. We will provide an update as more information becomes available.",
"created_at": "2026-09-09T01:40:58Z",
"display_at": "2026-09-09T01:40:58Z",
"id": "01M21X6KF7SB3GAQ8B56HX1D4X",
"incident_id": "01M21X6KF70HD3X8MG0Q8BD6TK",
"status": "investigating",
"updated_at": "2026-09-09T01:40:58Z"
}
],
"name": "Conversation endpoint degraded performance",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-09-09T02:08:09Z",
"status": "resolved",
"updated_at": "2026-09-10T21:13:23Z"
},
{
"created_at": "2026-09-01T17:26:31Z",
"id": "01M1F0478XXF09XB3V087GKJ8B",
"impact": "major",
"incident_updates": [
{
"body": "All systems are operating normally.",
"created_at": "2026-09-03T21:11:17Z",
"display_at": "2026-09-03T21:11:17Z",
"id": "01M1MHS73Y8HAB5RPXPH73DM69",
"incident_id": "01M1F0478XXF09XB3V087GKJ8B",
"status": "resolved",
"updated_at": "2026-09-03T21:11:17Z"
},
{
"body": "Third-party provider cleared the incident] — Our last failure was 17:27 UTC, so 87 minutes clean with 324 successful transfers since. Failure rate back to baseline.",
"created_at": "2026-09-01T18:57:06Z",
"display_at": "2026-09-01T18:57:06Z",
"id": "01M1F5A2R1MJQ0ZS93BRJP58ZX",
"incident_id": "01M1F0478XXF09XB3V087GKJ8B",
"status": "monitoring",
"updated_at": "2026-09-03T21:10:19Z"
},
{
"body": "No failures since 17:27 UTC (28 min clean). Not calling it resolved yet because the third-party provider still has their incident on monitoring, not resolved.\n\n Provider status: 502 REST API incident → monitoring at 17:40 UTC (\"now operating normally\"). Their Voice REST API incident → resolved 17:42 UTC. Next provider update expected ~18:10 UTC.\n\n Staying in monitoring until they mark resolved. Will close after that. Impact numbers and follow-ups to come.",
"created_at": "2026-09-01T17:59:03Z",
"display_at": "2026-09-01T17:59:03Z",
"id": "01M1F1ZS285G1DGQ56J1HV4WZW",
"incident_id": "01M1F0478XXF09XB3V087GKJ8B",
"status": "monitoring",
"updated_at": "2026-09-01T17:59:20Z"
},
{
"body": "Some voice calls are failing when transferring to a live agent. \n\nThis is caused by an ongoing incident with a third-party provider, who has confirmed the issue and is deploying a fix. \nMost transfers are completing normally, and no other voice functionality is affected. We will post another update by 18:00 UTC.",
"created_at": "2026-09-01T17:26:31Z",
"display_at": "2026-09-01T17:26:31Z",
"id": "01M1F0478XHSQM40MQ4WRDNP63",
"incident_id": "01M1F0478XXF09XB3V087GKJ8B",
"status": "identified",
"updated_at": "2026-09-01T17:26:31Z"
}
],
"name": "Some voice calls are failing when transferring to a live agent.",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-09-03T21:11:17Z",
"status": "resolved",
"updated_at": "2026-09-03T21:11:17Z"
},
{
"created_at": "2026-09-03T20:15:43Z",
"id": "01M1MEKF7W9TFNKPS7QNX1ZECR",
"impact": "critical",
"incident_updates": [
{
"body": "Service returned to normal performance at approximately 7:29 PM ET. Total impact lasted approximately nine minutes, including about five minutes of sustained request failures. The update that triggered the issue completed successfully, and no customer data was lost or affected.",
"created_at": "2026-09-03T20:15:43Z",
"display_at": "2026-09-01T23:29:00Z",
"id": "01M1MEKF7WDB9QBZQ78YQ6TZWE",
"incident_id": "01M1MEKF7W9TFNKPS7QNX1ZECR",
"status": "resolved",
"updated_at": "2026-09-03T20:15:43Z"
},
{
"body": "We identified the cause as a structural database change included in a routine platform update. Completing that change required locking a core data table, and incoming requests queued behind the lock until the system could no longer accept new work. The operation completed at approximately 7:22 PM ET and error rates began recovering.",
"created_at": "2026-09-03T20:15:43Z",
"display_at": "2026-09-01T23:23:00Z",
"id": "01M1MEKF7WKCKKQAQMAPQW4S72",
"incident_id": "01M1MEKF7W9TFNKPS7QNX1ZECR",
"status": "identified",
"updated_at": "2026-09-03T20:15:43Z"
},
{
"body": "Our monitoring detected elevated error rates affecting API requests and agent responses, beginning at approximately 7:14 PM ET. Affected requests returned errors rather than completing slowly. Engineers were engaged and began investigating immediately.",
"created_at": "2026-09-03T20:15:43Z",
"display_at": "2026-09-01T23:19:00Z",
"id": "01M1MEKF7WKJVJ09BFQ2WASDRP",
"incident_id": "01M1MEKF7W9TFNKPS7QNX1ZECR",
"status": "investigating",
"updated_at": "2026-09-03T20:15:43Z"
}
],
"name": "Brief service disruption affecting API requests and agent responses",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-09-01T23:29:00Z",
"status": "resolved",
"updated_at": "2026-09-03T20:17:52Z"
},
{
"created_at": "2026-08-20T17:43:43Z",
"id": "01M0G4B24W3BKCYEJPPBB7FM0C",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has been resolved - a small percentage of customers were not able to load or use the Maven chat widget.",
"created_at": "2026-08-20T17:47:38Z",
"display_at": "2026-08-20T16:32:00Z",
"id": "01M0G4J7NXZ7PMP5B8H6J1D88A",
"incident_id": "01M0G4B24W3BKCYEJPPBB7FM0C",
"status": "resolved",
"updated_at": "2026-08-20T17:47:58Z"
},
{
"body": "A small percentage of customers are not able to load the chat widget into their browser.",
"created_at": "2026-08-20T17:43:43Z",
"display_at": "2026-08-19T05:30:00Z",
"id": "01M0G4B24WCRDKESBNZ3ANYPVZ",
"incident_id": "01M0G4B24W3BKCYEJPPBB7FM0C",
"status": "identified",
"updated_at": "2026-08-20T17:48:18Z"
}
],
"name": "Some Customers Cannot Load Chat",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-08-20T16:32:00Z",
"status": "resolved",
"updated_at": "2026-08-20T18:38:30Z"
},
{
"created_at": "2026-08-11T22:09:25Z",
"id": "01KZSDZ3Q3885H9AX0DMTNTZE1",
"impact": "major",
"incident_updates": [
{
"body": "An expired authentication credential prevented the Microsoft Teams integration from connecting to Microsoft's platform. The credential has been rotated and the integration is now fully operational.",
"created_at": "2026-08-11T22:09:25Z",
"display_at": "2026-08-11T21:29:00Z",
"id": "01KZSDZ3Q3SK7WJB25FW3RG0CA",
"incident_id": "01KZSDZ3Q3885H9AX0DMTNTZE1",
"status": "resolved",
"updated_at": "2026-08-11T22:09:25Z"
},
{
"body": "Authentication Errors Occurring",
"created_at": "2026-08-11T22:09:25Z",
"display_at": "2026-08-11T21:02:00Z",
"id": "01KZSDZ3Q36TH7RESDHCMPBH0Z",
"incident_id": "01KZSDZ3Q3885H9AX0DMTNTZE1",
"status": "identified",
"updated_at": "2026-08-11T22:09:25Z"
}
],
"name": "MSTeams Connectivity",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-08-11T21:29:00Z",
"status": "resolved",
"updated_at": "2026-08-25T19:22:54Z"
},
{
"created_at": "2026-08-03T16:29:31Z",
"id": "01KZ47B02QX47KV7HQ35TDD8MC",
"impact": "major",
"incident_updates": [
{
"body": "We have completed monitoring, and the system has remained stable. This incident is now resolved.",
"created_at": "2026-08-03T16:48:41Z",
"display_at": "2026-08-03T16:48:41Z",
"id": "01KZ48E3ER87NRD4GW2FQ43JV1",
"incident_id": "01KZ47B02QX47KV7HQ35TDD8MC",
"status": "resolved",
"updated_at": "2026-08-03T16:48:41Z"
},
{
"body": "We have completed mitigation steps, and the system is currently stable. We are continuing to monitor system health.",
"created_at": "2026-08-03T16:42:40Z",
"display_at": "2026-08-03T16:42:40Z",
"id": "01KZ4832SQJ7ZB04G59HR5BENE",
"incident_id": "01KZ47B02QX47KV7HQ35TDD8MC",
"status": "monitoring",
"updated_at": "2026-08-03T16:42:40Z"
},
{
"body": "We have identified the issue, and a fix has been applied. We are verifying the fix. ",
"created_at": "2026-08-03T16:30:50Z",
"display_at": "2026-08-03T16:30:50Z",
"id": "01KZ47DDCRFTSQYM45EB3XEX6B",
"incident_id": "01KZ47B02QX47KV7HQ35TDD8MC",
"status": "identified",
"updated_at": "2026-08-03T16:30:50Z"
},
{
"body": "Voice is partially down, and some voice calls are impacted, and we are investigating",
"created_at": "2026-08-03T16:29:31Z",
"display_at": "2026-08-03T16:29:31Z",
"id": "01KZ47B02Q63HSSJT0PWSZR639",
"incident_id": "01KZ47B02QX47KV7HQ35TDD8MC",
"status": "identified",
"updated_at": "2026-08-03T16:29:31Z"
}
],
"name": "Voice calling is partially unavailable. We are investigating the issue.",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-08-03T16:48:41Z",
"status": "resolved",
"updated_at": "2026-08-07T16:08:53Z"
},
{
"created_at": "2026-07-21T18:30:18Z",
"id": "01KY2Z2T7RRTNFCG84EKZP0HFE",
"impact": "minor",
"incident_updates": [
{
"body": "A configuration maintenance caused voice calls to fail for a short period for a small number of customers. \nThe issue was identified and resolved immediately.\n\n\n**Resolution:**\n\n The configuration was corrected and voice calls are operating normally.",
"created_at": "2026-07-21T18:30:18Z",
"display_at": "2026-07-21T13:55:00Z",
"id": "01KY2Z2T7RGH5WHEHXCAJ04MJ5",
"incident_id": "01KY2Z2T7RRTNFCG84EKZP0HFE",
"status": "resolved",
"updated_at": "2026-07-21T18:30:37Z"
}
],
"name": "Voice error for a small number of customers",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-07-21T13:55:00Z",
"status": "resolved",
"updated_at": "2026-07-27T15:04:18Z"
},
{
"created_at": "2026-07-16T20:14:52Z",
"id": "01KXP92NZJHQBFEFJWC3KHN3TS",
"impact": "critical",
"incident_updates": [
{
"body": "A bad configuration change caused all Maven systems to suffer a downtime of ~8min. The change was rolled back instantly when the issue was identified, and all systems are back to operational.",
"created_at": "2026-07-16T20:14:52Z",
"display_at": "2026-07-16T15:11:00Z",
"id": "01KXP92NZJYE04C7VYT95DY3R0",
"incident_id": "01KXP92NZJHQBFEFJWC3KHN3TS",
"status": "resolved",
"updated_at": "2026-07-16T20:14:52Z"
},
{
"body": "We're investigating 500 errors reported on all Maven systems.",
"created_at": "2026-07-16T20:14:52Z",
"display_at": "2026-07-16T15:03:00Z",
"id": "01KXP92NZJC99ZNBC8T9W85DPP",
"incident_id": "01KXP92NZJHQBFEFJWC3KHN3TS",
"status": "investigating",
"updated_at": "2026-07-16T20:14:52Z"
}
],
"name": "All systems are down",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-07-16T15:11:00Z",
"status": "resolved",
"updated_at": "2026-07-23T13:11:38Z"
},
{
"created_at": "2026-06-10T18:30:45Z",
"id": "01KTSCT5HSN4V2SD9T2NRSTC2E",
"impact": "major",
"incident_updates": [
{
"body": "Issue has been resolved",
"created_at": "2026-06-10T22:48:50Z",
"display_at": "2026-06-10T21:24:00Z",
"id": "01KTSVJQPZSR1354TW88YQRZCR",
"incident_id": "01KTSCT5HSN4V2SD9T2NRSTC2E",
"status": "resolved",
"updated_at": "2026-06-16T18:01:58Z"
},
{
"body": "Suspected issues from 3rd party services",
"created_at": "2026-06-10T19:52:56Z",
"display_at": "2026-06-10T19:52:56Z",
"id": "01KTSHGMRQ67976KK7EDTBQYGE",
"incident_id": "01KTSCT5HSN4V2SD9T2NRSTC2E",
"status": "monitoring",
"updated_at": "2026-06-10T19:52:56Z"
},
{
"body": "Potential timeouts due to degraded API performance",
"created_at": "2026-06-10T18:30:45Z",
"display_at": "2026-06-10T18:30:45Z",
"id": "01KTSCT5HSCZG5M52R0M1ZT0TK",
"incident_id": "01KTSCT5HSN4V2SD9T2NRSTC2E",
"status": "investigating",
"updated_at": "2026-06-10T18:30:45Z"
}
],
"name": "Salesforce copilot not loading intermittently",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-06-10T21:24:00Z",
"status": "resolved",
"updated_at": "2026-06-11T19:49:09Z"
},
{
"created_at": "2026-06-10T13:52:51Z",
"id": "01KTRWX9TRR0JBCFQGET90FN8P",
"impact": "none",
"incident_updates": [
{
"body": "Documentation sites are now back up.",
"created_at": "2026-06-10T18:26:28Z",
"display_at": "2026-06-10T18:26:28Z",
"id": "01KTSCJAB54Z207PPXX72T2DYX",
"incident_id": "01KTRWX9TRR0JBCFQGET90FN8P",
"status": "resolved",
"updated_at": "2026-06-10T18:26:28Z"
},
{
"body": "Documentations sites are unavailable again, we're working to get them back up.",
"created_at": "2026-06-10T16:29:39Z",
"display_at": "2026-06-10T16:29:39Z",
"id": "01KTS5WDQ0J6KRTAK2J8SXG6WA",
"incident_id": "01KTRWX9TRR0JBCFQGET90FN8P",
"status": "investigating",
"updated_at": "2026-06-10T16:29:39Z"
},
{
"body": "Documentation sites are back up after a fix was pushed by our docs vendor.",
"created_at": "2026-06-10T15:11:44Z",
"display_at": "2026-06-10T15:11:44Z",
"id": "01KTS1DQY2W99RGGZGFNZ365AR",
"incident_id": "01KTRWX9TRR0JBCFQGET90FN8P",
"status": "resolved",
"updated_at": "2026-06-10T15:11:44Z"
},
{
"body": "Documentation sites at docs.mavenagi.com and developers.mavenagi.com are currently unavailable. We're actively investigating the cause.\n\n \n\nThere is no impact to any active production agent traffic or agent operations.",
"created_at": "2026-06-10T13:52:51Z",
"display_at": "2026-06-10T13:52:51Z",
"id": "01KTRWX9TRMXGR2SN2HK3ADETG",
"incident_id": "01KTRWX9TRR0JBCFQGET90FN8P",
"status": "investigating",
"updated_at": "2026-06-10T13:53:34Z"
}
],
"name": "Documentation sites are unavailable",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-06-10T15:11:44Z",
"status": "resolved",
"updated_at": "2026-06-18T17:31:32Z"
},
{
"created_at": "2026-06-10T22:34:32Z",
"id": "01KTSTRHYVE96320YHNARXQ7W8",
"impact": "none",
"incident_updates": [
{
"body": "Customers may have experienced intermittent outage caused a third party provider. Issue has since been resolved.",
"created_at": "2026-06-10T22:34:32Z",
"display_at": "2026-06-10T15:28:00Z",
"id": "01KTSTRHYV3SSQKBXH824NSJX5",
"incident_id": "01KTSTRHYVE96320YHNARXQ7W8",
"status": "resolved",
"updated_at": "2026-06-10T22:34:32Z"
}
],
"name": "Issue has been resolved",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-06-10T15:28:00Z",
"status": "resolved",
"updated_at": "2026-06-10T22:34:32Z"
},
{
"created_at": "2026-06-16T17:51:13Z",
"id": "01KV8RY2P8TQCVZ77W371J7HVC",
"impact": "minor",
"incident_updates": [
{
"body": "Customers were not able to refresh their knowledge bases that were created from the Google Drive app",
"created_at": "2026-06-16T17:51:13Z",
"display_at": "2026-06-08T14:32:00Z",
"id": "01KV8RY2P8SWWZ4BXQVF7GY0DC",
"incident_id": "01KV8RY2P8TQCVZ77W371J7HVC",
"status": "resolved",
"updated_at": "2026-06-16T17:51:13Z"
}
],
"name": "Google Drive Knowledge Refresh Is Broken",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-06-08T14:32:00Z",
"status": "resolved",
"updated_at": "2026-06-16T18:00:59Z"
},
{
"created_at": "2026-06-03T14:11:36Z",
"id": "01KT6X6M80W6DFCCP12B24BW2V",
"impact": "minor",
"incident_updates": [
{
"body": "Confirmed that systems are operating normally. ",
"created_at": "2026-06-03T14:20:45Z",
"display_at": "2026-06-03T14:20:45Z",
"id": "01KT6XQC30ZZ0044NZ6Y5N83WJ",
"incident_id": "01KT6X6M80W6DFCCP12B24BW2V",
"status": "resolved",
"updated_at": "2026-06-03T14:20:45Z"
},
{
"body": "Starting around 09:00 ET, some voice calls began failing. This is not affecting all voice traffic, but it is causing some impacted calls to end unexpectedly.\n\nWe have identified the issue and applied a fix around 09:40 ET. All systems should be operating normally now, and we are continuing to monitor for stability.\n",
"created_at": "2026-06-03T14:11:36Z",
"display_at": "2026-06-03T14:11:36Z",
"id": "01KT6X6M80TMY8CHFJYPANA6MA",
"incident_id": "01KT6X6M80W6DFCCP12B24BW2V",
"status": "monitoring",
"updated_at": "2026-06-03T14:11:36Z"
}
],
"name": "Incident affecting some voice customers",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-06-03T14:20:45Z",
"status": "resolved",
"updated_at": "2026-06-10T13:13:40Z"
},
{
"created_at": "2026-05-29T13:13:12Z",
"id": "01KSSXW3FW5FRQHS5ZDG9FGS6C",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved, and performance has returned to normal.",
"created_at": "2026-05-29T13:13:13Z",
"display_at": "2026-05-29T12:10:00Z",
"id": "01KSSXW3FW995P7DRJM5HX3ZWS",
"incident_id": "01KSSXW3FW5FRQHS5ZDG9FGS6C",
"status": "resolved",
"updated_at": "2026-05-29T13:13:13Z"
},
{
"body": "We are currently experiencing degraded performance related to an issue with an upstream dependency. Users may notice slower API response times and a small increase in errors. Our team is investigating and will provide updates as they become available.",
"created_at": "2026-05-29T13:13:12Z",
"display_at": "2026-05-29T10:40:00Z",
"id": "01KSSXW3FWBKD0GMD9R6FR62GB",
"incident_id": "01KSSXW3FW5FRQHS5ZDG9FGS6C",
"status": "monitoring",
"updated_at": "2026-05-29T13:18:06Z"
}
],
"name": "Degraded API Performance",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-05-29T12:10:00Z",
"status": "resolved",
"updated_at": "2026-05-29T13:13:12Z"
},
{
"created_at": "2026-05-20T15:37:18Z",
"id": "01KS30HFWJWV7V66A47QSP7BYG",
"impact": "critical",
"incident_updates": [
{
"body": "Functionality has been restored to the Salesforce app and all systems are fully operational.",
"created_at": "2026-05-20T15:37:19Z",
"display_at": "2026-05-20T15:18:00Z",
"id": "01KS30HFWJ845A9R2GA7R2VSV7",
"incident_id": "01KS30HFWJWV7V66A47QSP7BYG",
"status": "resolved",
"updated_at": "2026-05-20T15:37:19Z"
}
],
"name": "Salesforce Copilot Conversations Not Loading",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-05-20T15:18:00Z",
"status": "resolved",
"updated_at": "2026-05-21T15:21:44Z"
},
{
"created_at": "2026-04-09T17:13:59Z",
"id": "01KNSKS1QG3000DF7FVBWJ2JFJ",
"impact": "major",
"incident_updates": [
{
"body": "The fix for the connectivity and timing issues has been deployed and verified.",
"created_at": "2026-04-09T18:47:43Z",
"display_at": "2026-04-09T18:47:43Z",
"id": "01KNSS4ND21EKS4FE2HQ5HJMW8",
"incident_id": "01KNSKS1QG3000DF7FVBWJ2JFJ",
"status": "resolved",
"updated_at": "2026-04-09T18:47:43Z"
},
{
"body": "We've identified the root causes and are pushing out the fixes now. The prior mitigation work has removed the impact from the affected components.",
"created_at": "2026-04-09T17:16:44Z",
"display_at": "2026-04-09T17:16:44Z",
"id": "01KNSKY2AVJ789V0Q7T22525B5",
"incident_id": "01KNSKS1QG3000DF7FVBWJ2JFJ",
"status": "identified",
"updated_at": "2026-04-09T17:16:44Z"
},
{
"body": "The connection issues and timeouts have been mitigated and we've identified probably root causes, which we will start rolling out.",
"created_at": "2026-04-09T17:13:59Z",
"display_at": "2026-04-09T16:04:00Z",
"id": "01KNSKS1QG9WR2W9F0VSSFZCTF",
"incident_id": "01KNSKS1QG3000DF7FVBWJ2JFJ",
"status": "investigating",
"updated_at": "2026-04-09T17:23:44Z"
}
],
"name": "Reduced connection and timeouts for API calls",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-04-09T18:47:43Z",
"status": "resolved",
"updated_at": "2026-05-04T17:51:24Z"
},
{
"created_at": "2026-03-31T20:39:04Z",
"id": "01KN2SY2T35E2AFY9TWQR73AES",
"impact": "minor",
"incident_updates": [
{
"body": "The publishing delay has been resolved, and all previously affected knowledge bases have been restored.",
"created_at": "2026-04-02T03:01:09Z",
"display_at": "2026-04-02T03:01:09Z",
"id": "01KN626DJAE5EHWTB0RRBJDF5E",
"incident_id": "01KN2SY2T35E2AFY9TWQR73AES",
"status": "resolved",
"updated_at": "2026-04-02T03:01:09Z"
},
{
"body": "We believe we’ve resolved the issues and are monitoring to confirm. We expect all affected KBs to be fixed within eight hours.",
"created_at": "2026-04-01T18:52:36Z",
"display_at": "2026-04-01T18:52:36Z",
"id": "01KN567VWCWJ9D60PBKN88260F",
"incident_id": "01KN2SY2T35E2AFY9TWQR73AES",
"status": "monitoring",
"updated_at": "2026-04-01T18:52:36Z"
},
{
"body": "Current state: \n\n• Knowledge base edits and new documents added today are being indexed normally for the majority of customers.\n\n• Some changes made yesterday may not yet be fully reflected. As a quick workaround, making a small edit to a knowledge base will trigger reindexing. \n\n• Customers with very large knowledge bases (many hundreds of documents) may still experience delays. A targeted fix is currently being deployed and expected to be live within the next few hours. ",
"created_at": "2026-04-01T16:14:22Z",
"display_at": "2026-04-01T16:14:22Z",
"id": "01KN4X64QKXJYGJGVXWZJ7ZV3M",
"incident_id": "01KN2SY2T35E2AFY9TWQR73AES",
"status": "monitoring",
"updated_at": "2026-04-01T16:14:22Z"
},
{
"body": "We've pushed out a release that included changes decreasing the db load, and the system has recovered as expected.",
"created_at": "2026-03-31T23:47:39Z",
"display_at": "2026-03-31T23:47:39Z",
"id": "01KN34QCM0EV1NVWC37E9Z78MZ",
"incident_id": "01KN2SY2T35E2AFY9TWQR73AES",
"status": "monitoring",
"updated_at": "2026-03-31T23:47:39Z"
},
{
"body": "We have identified specific database settings that have led to suboptimal performance in high ingestion loads; these have been changed and released to production.\n\nIngestion jobs are still backed off but we see faster completions of these jobs. We continue to monitor the process.",
"created_at": "2026-03-31T21:47:30Z",
"display_at": "2026-03-31T21:47:30Z",
"id": "01KN2XVCRMTWAT6Q5X688644ER",
"incident_id": "01KN2SY2T35E2AFY9TWQR73AES",
"status": "identified",
"updated_at": "2026-03-31T21:47:30Z"
},
{
"body": "We are seeing unresponsiveness or slowness in knowledge base creation possibly due to a spike in related workflows; we are investigating the root cause.",
"created_at": "2026-03-31T20:39:04Z",
"display_at": "2026-03-31T20:39:04Z",
"id": "01KN2SY2T3Q2Y7CV0H3C6G9MCP",
"incident_id": "01KN2SY2T35E2AFY9TWQR73AES",
"status": "investigating",
"updated_at": "2026-03-31T21:12:11Z"
}
],
"name": "Knowledge ingestion responsiveness issues",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-04-02T03:01:09Z",
"status": "resolved",
"updated_at": "2026-04-10T20:50:02Z"
},
{
"created_at": "2026-03-30T19:07:30Z",
"id": "01KN029PHRM9ZYM8CVCTNHTBBP",
"impact": "critical",
"incident_updates": [
{
"body": "Agent designer issues have been resolved and the application should be working as expected now.",
"created_at": "2026-03-30T19:10:17Z",
"display_at": "2026-03-30T19:10:17Z",
"id": "01KN02ET4KZ3MKC0SK7VPBQWRA",
"incident_id": "01KN029PHRM9ZYM8CVCTNHTBBP",
"status": "resolved",
"updated_at": "2026-03-30T19:10:17Z"
},
{
"body": "We are aware that Agent Designer is currently unreachable and our team is actively investigating.",
"created_at": "2026-03-30T19:07:30Z",
"display_at": "2026-03-30T18:40:00Z",
"id": "01KN029PHRA0CN8Z3FCBWEV7M0",
"incident_id": "01KN029PHRM9ZYM8CVCTNHTBBP",
"status": "investigating",
"updated_at": "2026-03-30T19:53:36Z"
}
],
"name": "Agent Designer Unreachable",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-03-30T19:10:17Z",
"status": "resolved",
"updated_at": "2026-04-15T19:17:28Z"
},
{
"created_at": "2026-03-24T17:21:21Z",
"id": "01KMGDV13SMZPZN4D7Y9W72KSM",
"impact": "minor",
"incident_updates": [
{
"body": "The elevated latency issue has been resolved.",
"created_at": "2026-03-25T20:48:51Z",
"display_at": "2026-03-25T20:48:51Z",
"id": "01KMKC3PNAM7MXXKMA2VW1E3AE",
"incident_id": "01KMGDV13SMZPZN4D7Y9W72KSM",
"status": "resolved",
"updated_at": "2026-03-25T20:48:51Z"
},
{
"body": "We are experiencing some service latency and we are actively investigating.",
"created_at": "2026-03-24T17:21:21Z",
"display_at": "2026-03-24T17:21:21Z",
"id": "01KMGDV13SHWWBK64A59PYDYVH",
"incident_id": "01KMGDV13SMZPZN4D7Y9W72KSM",
"status": "investigating",
"updated_at": "2026-03-24T17:21:21Z"
}
],
"name": "Investigating increased ask latency",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-03-25T20:48:51Z",
"status": "resolved",
"updated_at": "2026-03-25T20:48:52Z"
},
{
"created_at": "2026-03-25T18:07:47Z",
"id": "01KMK2WRGGASFPXBQW7N5MGK09",
"impact": "major",
"incident_updates": [
{
"body": "Chat systems are now working as expected",
"created_at": "2026-03-25T18:18:29Z",
"display_at": "2026-03-25T18:18:29Z",
"id": "01KMK3GC2T3BSGGZP15F02RRC1",
"incident_id": "01KMK2WRGGASFPXBQW7N5MGK09",
"status": "resolved",
"updated_at": "2026-03-25T18:18:29Z"
},
{
"body": "```\nUpdate: Chat Issue\n\nSome users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability.\n\nWe will continue to share updates as needed.\n```",
"created_at": "2026-03-25T18:10:24Z",
"display_at": "2026-03-25T18:10:24Z",
"id": "01KMK31HMWBTRA7D10ZYCMH0V6",
"incident_id": "01KMK2WRGGASFPXBQW7N5MGK09",
"status": "monitoring",
"updated_at": "2026-03-25T18:10:24Z"
},
{
"body": "```\nUpdate: Chat Window Issue\n\nSome users may have experienced issues with chat window. A fix has been deployed, and we are actively monitoring the system to ensure stability.\n\nWe will continue to share updates as needed.\n```",
"created_at": "2026-03-25T18:07:47Z",
"display_at": "2026-03-25T18:07:47Z",
"id": "01KMK2WRGGKPWSF769617VGMQ8",
"incident_id": "01KMK2WRGGASFPXBQW7N5MGK09",
"status": "investigating",
"updated_at": "2026-03-25T18:07:47Z"
}
],
"name": "Update: Chat window issue",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-03-25T18:18:29Z",
"status": "resolved",
"updated_at": "2026-04-02T19:24:35Z"
},
{
"created_at": "2026-04-02T19:02:15Z",
"id": "01KN7S67RP67CYKNQ9D1HKAFD2",
"impact": "major",
"incident_updates": [
{
"body": "The issue has been resolved. ",
"created_at": "2026-04-02T19:06:26Z",
"display_at": "2026-03-10T20:57:00Z",
"id": "01KN7SDX0M4ZKXAPMVDTKAWE1H",
"incident_id": "01KN7S67RP67CYKNQ9D1HKAFD2",
"status": "resolved",
"updated_at": "2026-04-02T19:07:18Z"
},
{
"body": "Voice call functionality was unavailable across the platform. During this period, all incoming voice calls failed.",
"created_at": "2026-04-02T19:04:36Z",
"display_at": "2026-03-10T20:25:00Z",
"id": "01KN7SAHWW9098DKG6387H266D",
"incident_id": "01KN7S67RP67CYKNQ9D1HKAFD2",
"status": "investigating",
"updated_at": "2026-04-02T19:07:23Z"
}
],
"name": "Voice Call is down.",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-03-10T20:57:00Z",
"status": "resolved",
"updated_at": "2026-04-02T19:10:23Z"
},
{
"created_at": "2026-04-02T18:45:08Z",
"id": "01KN7R6XABM2KB64DVEN2AMRAA",
"impact": "minor",
"incident_updates": [
{
"body": "Ticket creation was unavailable to some customers",
"created_at": "2026-04-02T18:45:08Z",
"display_at": "2026-03-09T16:42:00Z",
"id": "01KN7R6XAB0X4P39XF71494TGH",
"incident_id": "01KN7R6XABM2KB64DVEN2AMRAA",
"status": "resolved",
"updated_at": "2026-04-02T18:45:08Z"
}
],
"name": "Zendesk Integration Degradation",
"page_id": "01HTKG9F3RNXCAYHS635BAA4NM",
"resolved_at": "2026-03-09T16:42:00Z",
"status": "resolved",
"updated_at": "2026-04-03T14:07:58Z"
}
],
"page": {
"id": "01HTKG9F3RNXCAYHS635BAA4NM",
"name": "Maven AGI",
"updated_at": "2026-09-29T18:46:55Z",
"url": "https://status.mavenagi.com/"
}
}