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Subscribe to UpdatesSubscribe Connectivity Issues / ICCID Range 894450* Subscribe Monitoring - A fix has been implemented and we are monitoring the results. Sep 29, 2026 - 20:06 UTC Update - Following a fix implemented by our network partners, we have seen a significant improvement in service and connectivity is recovering. Devices that were previously impacted should now begin returning to normal operation, although some SIMs may take a little longer to fully recover. We will monitor overnight for any further degradation and carry out additional validation in the morning to confirm service stability. The next update will be provided by 09:30 UTC. Sep 29, 2026 - 20:05 UTC Update - We are still experiencing issues affecting data connectivity on some SIMs. Devices may continue to experience issues establishing data sessions and reaching external services. We remain working closely with our network partners to restore normal service. The next update will be provided by 21:00 UTC. Sep 29, 2026 - 17:07 UTC Identified - We are experiencing an issue affecting data connectivity on some SIMs. Our network vendor has identified an issue with a firewall within their network and is working with their technology partner to resolve it. Some devices may intermittently fail to establish a new data session or reach external services. Existing active sessions are currently expected to remain unaffected. We are working closely with our network partners to restore normal service. The next update will be provided by 17:00 UTC. Sep 29, 2026 - 14:20 UTC About This Site Welcome to our IoT Connectivity Status Page. Here, you’ll find real-time updates on network performance, system health, and any ongoing incidents. If there’s an outage or disruption, our team will provide timely updates and resolutions. Planned maintenance will be announced in advance to help you prepare. We’re committed to keeping you connected! Check back here for the latest updates. Roaming Partners Operational SIM Management & Control Operational Nomad Self-Service Portal Operational API Operational Billing CDR Operational AMQ Operational Nomad Backend Operational eUICC & Profile Switching Operational Core Network Degraded Performance Global IoT Data Connectivity Degraded Performance SMS Origination Operational SMS Termination Operational Customer-Initiated Maintenance Events Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Sep 29, 2026 Unresolved incident: Connectivity Issues / ICCID Range 894450*. Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Sep 25, 2026 No incidents reported. Sep 24, 2026 No incidents reported. Sep 23, 2026 No incidents reported. Sep 22, 2026 Velos IoT Planned Work Notification East SMSC Part 2 PW06715 Completed - The scheduled maintenance has been completed. Sep 22, 07:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 22, 04:00 UTC Scheduled - Reason: Our network vendor will be performing phase 2 of the maintenance work on their East SMSC Platform. Customer SMPP connectivity and SMS messaging service was rerouted via the West SMSC during the maintenance of East, this traffic will now be restored back to the primary East SMSC. Service Impacted: There will be a change of the IP point in the Firewall from West to East, that will lead all traffic back to East SMSC. Customers may experience: - a brief disconnection and reconnection of SMPP. - short delays in message delivery. - temporary message queueing. The delays expected to last only a few minutes. Change Summary: Restoring East SMSC Start Time: September 22, 2026 04:00 UTC End Time: September 22, 2026 07:00 UTC Completion Mediation: Application-, Service-, Infra- and HA-Testing will be executed successful before traffic will be reintroduce. Recovery Mitigation: If recovery is required, the West SMSC will be restored as the primary and traffic will be reintroduced. Sep 16, 12:31 UTC Sep 21, 2026 No incidents reported. Sep 20, 2026 No incidents reported. Sep 19, 2026 No incidents reported. Sep 18, 2026 No incidents reported. Sep 17, 2026 Velos IoT Monthly Release 8.150 PW02574 Completed - The scheduled maintenance has been completed. Sep 17, 13:00 UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 17, 09:00 UTC Scheduled - Service Impacted: Nomad Platform Change Summary: Deploy latest software release (v8.150) to the Nomad production environment. Start Time: September 17, 2026 09:00 UTC End Time: September 17, 2026 13:00 UTC Expected Impact: Thirty minutes of downtime can be required for Nomad Self-Service, Nomad API and Nomad Backend during the service window. Therefore, users might experience limited access. We advise that you check your access to Nomad Platform and Nomad API after the planned works window. The Platform release does not have any impact on connectivity. Sep 10, 10:38 UTC Sep 16, 2026 No incidents reported. Sep 15, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage