Snapshot 18523
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Scripts and page chrome removed; this is what change detection compares.
Scaler Global Inc. | Trust Center Welcome to our Trust Center Explore our commitment to cybersecurity excellence. Discover how we secure client data according to industry standards. Gain peace of mind with our certifications & third-party audits. Request documentation Compliance ISO 27001 SOC 2 ISAE3000 Cyber Insurance Penetration test GDPR Data Privacy Framework Resources Security Policy House Our certified security policy house. ISO27001 certificate Our ISO certificate. Cyber insurance Proof of our cybersecurity insurance. Third-party penetration test The report of our latest annual penetration test. Privacy Statement Our Privacy Statement. Data Privacy Framework Compliant with EU-U.S. Data Privacy Framework (EU-U.S. DPF) ISAE3000 Our ISAE3000 type I certification SOC2 Our SOC2 type I certification Subprocessors Amazon Web Services AWS runs our Scaler platform. Google Workspace We collaborate using GSuite. Notion Our documentation is in Notion. Monitoring Change Management Segregation of Environments Development, staging, and production environments are segregated. Secure Development Policy A Secure Development Policy defines the requirements for secure software and system development and maintenance. Production Data Use is Restricted Production data is not used in the development and testing environments, unless required for debugging customer issues. Change Management Policy A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes. Configuration and Asset Management Policy A Configuration and Asset Management Policy governs configurations for new sensitive systems Availability Backup Restoration Testing Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups. High Availability Configuration The system is configured for high availability to support continuous availability, when applicable. Business Continuity and Disaster Recovery Policy Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption. Automated Backup Process Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy. Organizational Management Information Security Program Review Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually. Disciplinary Action Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies. Performance Review Policy A Performance Review Policy provides personnel context and transparency into their performance and career development processes. Performance Reviews Internal personnel are evaluated via a formal performance review at least annually Information Security Policy An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data. Organizational Chart Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel. Roles and Responsibilities Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system. Independent Advisor The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity. Internal Control Policy An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies. Confidentiality Disposal of Customer Data Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements. Data Classification Policy A Data Classification Policy details the security and handling protocols for sensitive data. Data Retention and Disposal Policy A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations. Vulnerability Management Third-Party Penetration Test A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution. Vulnerability and Patch Management Policy A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities. Incident Response Incident Response Plan An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution. Lessons Learned After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations. Tracking a Security Incident Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan. Risk Assessment Risk Assessment Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats. Vendor Due Diligence Review Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis. Risk Assessment and Treatment Policy A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy. Vendor Risk Management Policy A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle. Network Security Network Security Policy A Network Security Policy identifies the requirements for protecting information and systems within and across networks. Automated Alerting for Security Events Alerting software is used to notify impacted teams of potential security events. Access Security Administrative Access is Restricted Administrative access to production infrastructure is restricted based on the principle of least privilege. Encryption-in-Transit Service data transmitted over the internet is encrypted-in-transit. Encryption and Key Management Policy An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls. Asset Inventory A list of system assets, components, and respective owners are maintained and reviewed at least annually Removal of Access Upon termination or when internal personnel no longer require access, system access is removed, as applicable. Access Control and Termination Policy An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks. Physical Security Physical Access Restrictions Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual. Visitor Control Production facilities require all visitors to formally sign-in, unless preauthorization for the visitor exists. Physical Security Policy A Physical Security Policy that details physical security requirements for the company facilities is in place. Physical Access Reviews Processes are in place to periodically review physical access to ensure consistency with job responsibilities. Communications Communication of Security Commitments Security commitments and expectations are communicated to both internal personnel and external users via the company's website. Privacy Policy A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.