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Trust center Reliable AI agents you can trust Contact us Certification & Compliance We design for reliability first 99.95% Target uptime SLA Built for you 10-20k Simultaneous conversations 10B+ Annual AI interactions Architected for enterprise Architecture safeguards Deterministic-first workflows for regulated tasks, agentic orchestration with bounded autonomy, and grounding on authoritative enterprise data. Quality controls Multi-layer validation, confidence-scored fallbacks, and response verification pipelines that prevent unsupported output. Privacy & governance Council-level oversight, least-privilege access, data minimization by design, and transparent decision logs. Ready for the strictest security standards Security & compliance SOC 2 / ISO, GDPR alignment, DPAs, SLAs, data residency Model performance Benchmark on real workloads: accuracy, hallucinations, latency, scale Operational readiness Uptime, incident response, versioning, rollback, roadmap stability Safety & governance Guardrails, filtering, logging, policy-aligned controls Integration & portability Clean APIs, SDKs, model swap-ability, low lock-in Cost & viability Predictable pricing, usage controls, enterprise references Choose your AI models Internal models Purpose-built by SoundHound Tempus Our own customized LLM, fine-tuned to your industry and hosted in our cloud, so latency stays low and your customer data stays out of third-parties. Polaris (STT) The speech recognition model underneath every OASYS interaction. It handles speech and intent in a single step, holding accuracy through noise, accents, and mid-conversation language switches. Solaris (TTS) Voice generation built into the same stack that does the listening. Pick a native voice across 100+ languages, or bring your own for a sound that's unmistakably your brand. Sentiment Detection Reads the emotional signals in conversation: tone, frustration, urgency. Agents respond to how something was said, not only to the words in the transcript. PII Detection LLM Sensitive information is detected and redacted on SoundHound infrastructure. The most private part of a conversation never crosses into a third-party detection service. External models Leading models we integrate with OpenAI The lab behind GPT and the most widely adopted models in enterprise use. Strong general reasoning and reliable tool calling, with the deepest ecosystem of documentation and developer tooling around it. Azure OpenAI OpenAI's models delivered through Microsoft Azure. Same capabilities, wrapped in Microsoft's enterprise controls, and the usual choice for organizations already standardized on Azure. Gemini Google DeepMind's model family. Handles very long context and multimodal input well, which suits agents reasoning across large policy sets, manuals, or document collections in a single conversation. Anthropic The lab behind Claude, built with a focus on safety and reliability. Precise instruction-following and careful handling of ambiguity make it a fit for sensitive and regulated conversations. Mistral A European lab known for efficient open-weight models. Smaller variants deliver fast responses at lower cost, which matters on high-volume, well-defined tasks. Grok xAI's model family, with real-time access to public information from X. Suited to agents that need current information rather than a fixed knowledge base. Amazon Bedrock AWS's managed service for accessing models from multiple providers through one integration. Practical for teams whose infrastructure and billing already sit with AWS. Bring your own model Bring a model you host or license yourself. Fine-tuned, open-source, or proprietary, it configures like any other option here. Experience SoundHound Talk to an expert Learn how OASYS AI agents reliably handle your conversations in the real world. Experience AI agents built around your use cases See how we balance flexibility and reliability Explore our rigorous security standards Discuss what support looks like region na1 form id 70a852c1-09c7-4a35-bfad-5c7d00184dd3 portal id 2020226 Form error We're having touble loading the form. Getting your form ready...