Snapshot 18690
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"components": [
{
"components": [
"w8ddwfcwmzt6",
"5h6z7cb2n27q",
"w2xm4565tc52",
"rlyhrxvpjqrq"
],
"created_at": "2019-07-18T08:34:32.956Z",
"description": null,
"group_id": null,
"id": "kl0s7yb4qsfc",
"name": "Validis Platform",
"page_id": "f30lqc9r2p59",
"position": 1,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-09-18T13:11:16.067Z"
},
{
"components": [
"1ws1brg9n940",
"rg7cx6mqwpts",
"3x9p2yrwq0jf",
"nsvs8mrb239x",
"cpc1s8g48y7s",
"63fn78g1szpq",
"yl49dxkcgthb",
"stc9cwsb8zrj",
"f6fmmnvcn11n",
"hmtkxmm6n3gr",
"k42l54gwz5np",
"z5ghq5tnpxcp",
"46ghvdjg5h60",
"nkz8xd0pwhmh",
"wnlgdbtxq1l7",
"y99bydz05hf1",
"dmg8s3q6yrnm",
"mbtm067t029z",
"2x2ffp68yk3y",
"lqvvz0mvcvr2",
"ylzrrzbppjdt",
"45ff5b1nk2xc",
"6xx90d27ygnt",
"tjplpg0r9z51",
"f5xtv055tjfq"
],
"created_at": "2019-07-18T08:21:16.608Z",
"description": "Health of the Validis components that are used to connect with accounting packages",
"group_id": null,
"id": "901vfgqqy02t",
"name": "Validis Connect",
"page_id": "f30lqc9r2p59",
"position": 3,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2023-09-18T13:15:15.093Z"
},
{
"components": [
"4nd9dgws5w1b",
"y158qtlp8qqj"
],
"created_at": "2024-03-13T11:13:53.594Z",
"description": null,
"group_id": null,
"id": "z74mwfpymgdn",
"name": "Developer \u0026 Support Tools",
"page_id": "f30lqc9r2p59",
"position": 4,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2024-03-13T11:13:53.594Z"
}
],
"incidents": [
{
"components": [
{
"created_at": "2019-06-11T14:23:26.313Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "w2xm4565tc52",
"name": "Validis US",
"page_id": "f30lqc9r2p59",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-22T07:07:26.000Z"
}
],
"created_at": "2026-08-18T16:05:42.171Z",
"id": "9h9d6tnlscm1",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-14T10:19:07.440Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T10:19:07.440Z",
"id": "c0d43p9pd0kg",
"incident_id": "9h9d6tnlscm1",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T10:19:07.440Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Verification is currently underway for the maintenance items.",
"created_at": "2026-09-14T09:19:04.179Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T09:19:04.179Z",
"id": "hxlyf6y6mwwd",
"incident_id": "9h9d6tnlscm1",
"status": "verifying",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T09:19:04.179Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-14T07:00:10.547Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T07:00:10.547Z",
"id": "ky3mxm7gcrs4",
"incident_id": "9h9d6tnlscm1",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T07:00:10.547Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-14T06:00:28.014Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-14T06:00:28.014Z",
"id": "64hxt3lsy0tk",
"incident_id": "9h9d6tnlscm1",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-14T06:00:28.014Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are performing a scheduled maintenance for our US region on 14th September 2026 from 02:00 to 06:30 EDT to improve the performance and security of our service. During this maintenance, you may encounter some service interruptions, such as 404 errors or timeouts.\n\nWe kindly request you to avoid using our service in this period, as your data and uploads may not be saved or processed successfully.\n\nWe apologise for any inconvenience and we thank you for your patience and cooperation.\n\nIf you have any questions or concerns, please contact our customer support team at [email protected]",
"created_at": "2026-08-18T16:05:42.248Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-18T16:05:42.248Z",
"id": "yfss21vqx8dt",
"incident_id": "9h9d6tnlscm1",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T16:05:42.248Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-14T09:19:04.179Z",
"name": "Validis US - Scheduled Maintenance Notification",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-14T10:19:07.440Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-14T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-14T06:00:28.224Z",
"scheduled_until": "2026-09-14T11:00:00.000Z",
"shortlink": "https://stspg.io/4ff5bqbqgqn9",
"started_at": "2026-08-18T16:05:42.158Z",
"status": "completed",
"updated_at": "2026-09-14T10:19:07.465Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:23:26.313Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "w2xm4565tc52",
"name": "Validis US",
"page_id": "f30lqc9r2p59",
"position": 5,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-22T07:07:26.000Z"
}
],
"created_at": "2026-08-18T16:03:38.903Z",
"id": "xvyf4pc14rsj",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-07T13:00:11.452Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-07T13:00:11.452Z",
"id": "2pz1s60519p6",
"incident_id": "xvyf4pc14rsj",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-07T13:00:11.452Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Verification is currently underway for the maintenance items.",
"created_at": "2026-09-07T11:04:21.306Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-07T11:04:21.306Z",
"id": "c6tc5xpzg5cv",
"incident_id": "xvyf4pc14rsj",
"status": "verifying",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-07T11:04:21.306Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Our scheduled maintenance is taking longer than expected and the platform is not yet back online. The team is actively working to complete it.\n\nWe do not have a completion time yet and will post our next update by 07:00 EDT.\n\nApologies for the extended disruption and thank you for your patience.",
"created_at": "2026-09-07T10:29:02.593Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-07T10:29:02.593Z",
"id": "32j0dr3f6ssq",
"incident_id": "xvyf4pc14rsj",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-07T10:29:02.593Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "under_maintenance",
"old_status": "operational"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-07T06:43:35.416Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-07T06:43:35.416Z",
"id": "hnylnllzkwvg",
"incident_id": "xvyf4pc14rsj",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-07T06:43:35.416Z",
"wants_twitter_update": false
},
{
"affected_components": null,
"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-07T06:01:12.659Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-09-07T06:01:12.659Z",
"id": "vxzq5f4n7vt9",
"incident_id": "xvyf4pc14rsj",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-09-07T06:01:12.659Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w2xm4565tc52",
"name": "Validis Platform - Validis US",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are performing a scheduled maintenance for our US region on 7th September 2026 from 02:00 to 06:30 EDT to improve the performance and security of our service. During this maintenance, you may encounter some service interruptions, such as 404 errors or timeouts.\n\nWe kindly request you to avoid using our service in this period, as your data and uploads may not be saved or processed successfully.\n\nWe apologise for any inconvenience and we thank you for your patience and cooperation.\n\nIf you have any questions or concerns, please contact our customer support team at [email protected]",
"created_at": "2026-08-18T16:03:38.980Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-18T16:03:38.980Z",
"id": "xvqj4fn05n0l",
"incident_id": "xvyf4pc14rsj",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-18T16:03:38.980Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-09-07T11:04:21.306Z",
"name": "Validis US - Scheduled Maintenance Notification",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-09-07T13:00:11.452Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-09-07T07:00:00.000Z",
"scheduled_remind_prior": true,
"scheduled_reminded_at": "2026-09-07T06:01:12.828Z",
"scheduled_until": "2026-09-07T11:00:00.000Z",
"shortlink": "https://stspg.io/jwxls22ch2b7",
"started_at": "2026-08-18T16:03:38.890Z",
"status": "completed",
"updated_at": "2026-09-07T13:00:11.482Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:22:50.880Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "w8ddwfcwmzt6",
"name": "Validis UK",
"page_id": "f30lqc9r2p59",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-21T18:17:13.000Z"
}
],
"created_at": "2026-08-11T08:07:32.441Z",
"id": "0s2jwtxkkrkg",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-11T11:02:12.216Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-11T11:02:12.216Z",
"id": "nnxc3rp7jt63",
"incident_id": "0s2jwtxkkrkg",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T11:02:12.216Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to monitor for any further issues.",
"created_at": "2026-08-11T09:02:02.320Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-08-11T09:02:02.320Z",
"id": "vcdnngw2knhx",
"incident_id": "0s2jwtxkkrkg",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T09:02:02.320Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "A fix has now been implemented to address the issue, therefore SSO users should be able to log in to Validis. \n\nWe will continue to monitor the system for stability.",
"created_at": "2026-08-11T08:59:53.891Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-11T08:59:53.000Z",
"id": "v4db7x9pm0vy",
"incident_id": "0s2jwtxkkrkg",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T09:01:56.494Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are aware of an issue preventing SSO users from logging in to Validis. Our technical team is investigating as an urgent priority.\n\nUsers who access Validis portals with a username and password are unaffected.\n\nWe apologise for the inconvenience and will continue to provide updates via this page",
"created_at": "2026-08-11T08:07:32.559Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-11T08:07:32.559Z",
"id": "shgm8m4t3gkk",
"incident_id": "0s2jwtxkkrkg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-11T08:07:32.559Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-11T08:59:53.000Z",
"name": "Validis UK: SSO users experiencing login failures",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-11T11:02:12.216Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/y7z96jdssbjq",
"started_at": "2026-08-11T08:07:32.427Z",
"status": "resolved",
"updated_at": "2026-08-11T11:02:12.231Z"
},
{
"components": [
{
"created_at": "2024-03-13T11:23:59.163Z",
"description": "Validis Support documentation",
"group_id": "z74mwfpymgdn",
"id": "y158qtlp8qqj",
"name": "Validis Help Centre",
"page_id": "f30lqc9r2p59",
"position": 2,
"showcase": true,
"start_date": "2024-01-01T00:00:00.000Z",
"status": "operational",
"updated_at": "2026-08-05T16:38:07.493Z"
}
],
"created_at": "2026-08-05T11:53:39.259Z",
"id": "9pwy3q6k9t7m",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "y158qtlp8qqj",
"name": "Developer \u0026 Support Tools - Validis Help Centre",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-08-05T16:38:07.520Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-05T16:38:07.520Z",
"id": "76r7b8xdsdzy",
"incident_id": "9pwy3q6k9t7m",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-05T16:38:07.520Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y158qtlp8qqj",
"name": "Developer \u0026 Support Tools - Validis Help Centre",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "Following our investigation, the emails affected by this issue have now been released and delivery should begin to resume.\n\nWe are continuing to monitor closely to confirm that email delivery to [email protected] has been fully restored, and will post a further update. \n\nIf you still need to reach the Validis Support Team while we confirm this, please continue to raise a ticket via our help center: https://support.validis.com/hc/en-gb/requests/new",
"created_at": "2026-08-05T12:10:17.949Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-05T12:10:17.949Z",
"id": "grn0fxvt7p3p",
"incident_id": "9pwy3q6k9t7m",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-05T12:10:17.949Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "y158qtlp8qqj",
"name": "Developer \u0026 Support Tools - Validis Help Centre",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are aware of an issue that is preventing some emails sent to [email protected] from being received. \n\nEmails may be rejected or returned to the sender. Our team is investigating and working to restore normal delivery.\n\nIf you need to reach the Validis Support Team while this is ongoing, please raise a ticket directly to our help center via the link below. \nhttps://support.validis.com/hc/en-gb/requests/new \n\nWe apologise for any inconvenience.",
"created_at": "2026-08-05T11:53:39.354Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-05T11:53:39.354Z",
"id": "3nznc3d0qpph",
"incident_id": "9pwy3q6k9t7m",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-08-05T11:53:39.354Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-08-05T12:10:17.949Z",
"name": "Validis UK: Validis Support",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-05T16:38:07.520Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/cnsd91nym95w",
"started_at": "2026-08-05T11:53:39.248Z",
"status": "resolved",
"updated_at": "2026-08-05T16:38:07.534Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:22:50.880Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "w8ddwfcwmzt6",
"name": "Validis UK",
"page_id": "f30lqc9r2p59",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-21T18:17:13.000Z"
}
],
"created_at": "2026-07-17T09:56:45.827Z",
"id": "9j23zjvrv7qd",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "degraded_performance"
}
],
"body": "We have deployed a fix to address the issue.",
"created_at": "2026-07-17T17:21:38.866Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-17T17:21:38.866Z",
"id": "cyh3bh52djl5",
"incident_id": "9j23zjvrv7qd",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-17T17:21:38.866Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-07-17T11:28:21.075Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-17T11:28:21.075Z",
"id": "bm571xlj0f3g",
"incident_id": "9j23zjvrv7qd",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-17T11:28:21.075Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "degraded_performance",
"old_status": "operational"
}
],
"body": "We are currently aware of an issue where some admin users are unable to access the reconciliation parameters. \n\nOur technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.\n\nWe apologise for any inconvenience caused.",
"created_at": "2026-07-17T09:56:45.941Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-07-17T09:56:45.941Z",
"id": "35rt5v2nd0tw",
"incident_id": "9j23zjvrv7qd",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-07-17T09:56:45.941Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Validis UK: Reconciliation Parameters",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-07-17T17:21:38.866Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/3t0v9gl1b25n",
"started_at": "2026-07-17T09:56:45.813Z",
"status": "resolved",
"updated_at": "2026-07-17T17:21:38.885Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:22:50.880Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "w8ddwfcwmzt6",
"name": "Validis UK",
"page_id": "f30lqc9r2p59",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-21T18:17:13.000Z"
},
{
"created_at": "2019-07-19T11:06:11.327Z",
"description": null,
"group_id": "901vfgqqy02t",
"id": "z5ghq5tnpxcp",
"name": "Xero - Accounting API",
"page_id": "f30lqc9r2p59",
"position": 12,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-25T08:37:32.073Z"
}
],
"created_at": "2026-06-22T11:26:26.838Z",
"id": "23b0y5pzg7j1",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "operational",
"old_status": "degraded_performance"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-25T08:37:32.111Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-25T08:37:32.111Z",
"id": "fz3hl9tqgltp",
"incident_id": "23b0y5pzg7j1",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-25T08:37:32.111Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "A fix has been implemented and we are monitoring the results.",
"created_at": "2026-06-24T14:01:12.810Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T14:01:12.810Z",
"id": "51sh1g64cbg6",
"incident_id": "23b0y5pzg7j1",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T14:01:12.810Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issue has been identified and a fix is being implemented.",
"created_at": "2026-06-24T09:30:51.153Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-24T09:30:51.153Z",
"id": "c1pxq69w6mpb",
"incident_id": "23b0y5pzg7j1",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-24T09:30:51.153Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "degraded_performance",
"old_status": "degraded_performance"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are continuing to investigate the issue.",
"created_at": "2026-06-23T08:32:31.674Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-23T08:32:31.674Z",
"id": "b8p7xwy95519",
"incident_id": "23b0y5pzg7j1",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-23T08:32:31.674Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "degraded_performance",
"old_status": "operational"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. \n\nOur technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.\n\nWe apologise for any inconvenience caused.",
"created_at": "2026-06-22T11:26:26.917Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-22T11:26:26.917Z",
"id": "x5p5qfys7gzx",
"incident_id": "23b0y5pzg7j1",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-22T11:26:26.917Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-06-24T14:01:12.810Z",
"name": "Validis UK: Xero Invalid Scope Error",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-25T08:37:32.111Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/fs5kwvrf5y5w",
"started_at": "2026-06-22T11:26:26.826Z",
"status": "resolved",
"updated_at": "2026-06-25T08:37:32.126Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:22:50.880Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "w8ddwfcwmzt6",
"name": "Validis UK",
"page_id": "f30lqc9r2p59",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-21T18:17:13.000Z"
}
],
"created_at": "2026-05-06T13:02:40.000Z",
"id": "61zkbfql9cm4",
"impact": "none",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-06-01T08:16:02.439Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-06-01T08:16:02.439Z",
"id": "6grvblxz6k3v",
"incident_id": "61zkbfql9cm4",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-06-01T08:16:02.439Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error.\n\nIn the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient\n\nThis workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption.\n\nWe will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.",
"created_at": "2026-05-08T08:53:35.807Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-08T08:53:35.807Z",
"id": "c48rqn9zbhgq",
"incident_id": "61zkbfql9cm4",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-08T08:53:35.807Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "The issue has been identified and the technical team are working on implementing a fix. \n\nWe will continue to provide you updates via this status page.",
"created_at": "2026-05-07T14:36:44.164Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-07T14:36:44.164Z",
"id": "0d6386cc11w1",
"incident_id": "61zkbfql9cm4",
"status": "identified",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-07T14:36:44.164Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process. \n\nOur technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.\n\nWe apologise for any inconvenience caused.",
"created_at": "2026-05-06T13:02:40.115Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-06T13:02:40.000Z",
"id": "dsy5x15hf5k2",
"incident_id": "61zkbfql9cm4",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-06T13:05:32.880Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Validis UK: vClient Application Error",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-06-01T08:16:02.439Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/ydybjr0b244f",
"started_at": "2026-05-06T13:02:40.000Z",
"status": "resolved",
"updated_at": "2026-06-01T08:16:02.455Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:23:53.017Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "5h6z7cb2n27q",
"name": "Validis CA",
"page_id": "f30lqc9r2p59",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-22T08:30:35.000Z"
}
],
"created_at": "2026-05-19T08:06:14.083Z",
"id": "8vtswmy0kl48",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-05-28T11:45:07.882Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-28T11:45:07.882Z",
"id": "2fphq11x8c5p",
"incident_id": "8vtswmy0kl48",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-28T11:45:07.882Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "under_maintenance",
"old_status": "major_outage"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-05-28T07:00:11.366Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-28T07:00:11.366Z",
"id": "55c3h9fhhkk0",
"incident_id": "8vtswmy0kl48",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-28T07:00:11.366Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-05-19T16:21:41.825Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-19T16:21:41.825Z",
"id": "dzz352slyxtw",
"incident_id": "8vtswmy0kl48",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-19T16:21:41.825Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are performing a scheduled maintenance for our Canada (CA) region on 28th May 2026 from 02:00 to 06:30 EDT to improve the performance and security of our service. During this maintenance, you may encounter some service interruptions, such as 404 errors or timeouts.\n\nWe kindly request you to avoid using our service in this period, as your data and uploads may not be saved or processed successfully.\n\nWe apologise for any inconvenience and we thank you for your patience and cooperation.\n\nIf you have any questions or concerns, please contact our customer support team at [email protected]",
"created_at": "2026-05-19T08:06:14.141Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-19T08:06:14.141Z",
"id": "tkpn00r9jnyw",
"incident_id": "8vtswmy0kl48",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-19T16:20:01.568Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Validis CA - Scheduled Maintenance Notification",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-28T11:45:07.882Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-05-28T07:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-05-28T11:45:00.000Z",
"shortlink": "https://stspg.io/189xd6fq7s80",
"started_at": "2026-05-19T08:06:14.074Z",
"status": "completed",
"updated_at": "2026-05-28T11:45:07.956Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:23:53.017Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "5h6z7cb2n27q",
"name": "Validis CA",
"page_id": "f30lqc9r2p59",
"position": 3,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-22T08:30:35.000Z"
}
],
"created_at": "2026-05-19T08:04:07.442Z",
"id": "9967rrzqd0qc",
"impact": "maintenance",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "operational",
"old_status": "under_maintenance"
}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-05-26T11:45:07.152Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-26T11:45:07.152Z",
"id": "45nwh01cc3kh",
"incident_id": "9967rrzqd0qc",
"status": "completed",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-26T11:45:07.152Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "under_maintenance",
"old_status": "under_maintenance"
}
],
"body": "Our scheduled maintenance is running longer than expected, therefore services may be slower or intermittently unavailable while we complete the process. \n\nOur team is actively working to finalise the maintenance safely and restore full performance. We will provide you with another update within the next hour. \n\nThank you for your patience and understanding.",
"created_at": "2026-05-26T10:08:38.694Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-26T10:08:38.694Z",
"id": "2h1mhjs9h7ds",
"incident_id": "9967rrzqd0qc",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-26T10:08:38.694Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "under_maintenance",
"old_status": "major_outage"
}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-05-26T07:00:07.389Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-26T07:00:07.389Z",
"id": "6t4kp89fvsxy",
"incident_id": "9967rrzqd0qc",
"status": "in_progress",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-26T07:00:07.389Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We will be undergoing scheduled maintenance during this time.",
"created_at": "2026-05-19T16:27:03.824Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-19T16:27:03.824Z",
"id": "41b4r81g337w",
"incident_id": "9967rrzqd0qc",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-19T16:27:03.824Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "5h6z7cb2n27q",
"name": "Validis Platform - Validis CA",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are performing a scheduled maintenance for our Canada (CA) region on 26th May 2026 from 02:00 to 06:30 EDT to improve the performance and security of our service. During this maintenance, you may encounter some service interruptions, such as 404 errors or timeouts.\n\nWe kindly request you to avoid using our service in this period, as your data and uploads may not be saved or processed successfully.\n\nWe apologise for any inconvenience and we thank you for your patience and cooperation.\n\nIf you have any questions or concerns, please contact our customer support team at [email protected]",
"created_at": "2026-05-19T08:04:07.499Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-19T08:04:07.499Z",
"id": "fvwblj6gr6yx",
"incident_id": "9967rrzqd0qc",
"status": "scheduled",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-19T16:26:53.167Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": null,
"name": "Validis CA - Scheduled Maintenance Notification",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-26T11:45:07.152Z",
"scheduled_auto_completed": true,
"scheduled_auto_in_progress": true,
"scheduled_for": "2026-05-26T07:00:00.000Z",
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": "2026-05-26T11:45:00.000Z",
"shortlink": "https://stspg.io/g9z8msbjc6bq",
"started_at": "2026-05-19T08:04:07.433Z",
"status": "completed",
"updated_at": "2026-05-26T11:45:07.166Z"
},
{
"components": [
{
"created_at": "2019-06-11T14:22:50.880Z",
"description": "Frontend application and API",
"group_id": "kl0s7yb4qsfc",
"id": "w8ddwfcwmzt6",
"name": "Validis UK",
"page_id": "f30lqc9r2p59",
"position": 1,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-09-21T18:17:13.000Z"
},
{
"created_at": "2019-07-19T11:06:11.327Z",
"description": null,
"group_id": "901vfgqqy02t",
"id": "z5ghq5tnpxcp",
"name": "Xero - Accounting API",
"page_id": "f30lqc9r2p59",
"position": 12,
"showcase": false,
"start_date": null,
"status": "operational",
"updated_at": "2026-06-25T08:37:32.073Z"
}
],
"created_at": "2026-05-21T10:49:46.706Z",
"id": "32n8dwr3fmqg",
"impact": "minor",
"impact_override": null,
"incident_updates": [
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "operational",
"old_status": "operational"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "This incident has been resolved.",
"created_at": "2026-05-22T08:50:48.136Z",
"custom_tweet": null,
"deliver_notifications": false,
"display_at": "2026-05-22T08:50:48.136Z",
"id": "81wxgxzxb2mq",
"incident_id": "32n8dwr3fmqg",
"status": "resolved",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-22T08:50:48.136Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "operational",
"old_status": "partial_outage"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We have successfully deployed a fix for the issue affecting Xero data uploads. All impacted customers are now advised to reattempt their upload.\n\nWe will continue to monitor the system closely to ensure ongoing stability.",
"created_at": "2026-05-21T13:43:39.700Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-21T13:43:39.700Z",
"id": "y7pngtwtrkp3",
"incident_id": "32n8dwr3fmqg",
"status": "monitoring",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-21T13:43:39.700Z",
"wants_twitter_update": false
},
{
"affected_components": [
{
"code": "z5ghq5tnpxcp",
"name": "Validis Connect - Xero - Accounting API",
"new_status": "partial_outage",
"old_status": "operational"
},
{
"code": "w8ddwfcwmzt6",
"name": "Validis Platform - Validis UK",
"new_status": "operational",
"old_status": "operational"
}
],
"body": "We are currently aware of an issue where some customers are unable to proceed with Xero uploads and receive an invalid scope error from xero. \n\nOur technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.\n\nWe apologise for any inconvenience caused.",
"created_at": "2026-05-21T10:49:46.795Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-05-21T10:49:46.795Z",
"id": "77djmkx3kp6n",
"incident_id": "32n8dwr3fmqg",
"status": "investigating",
"tweet_id": null,
"twitter_updated_at": null,
"updated_at": "2026-05-21T10:49:46.795Z",
"wants_twitter_update": false
}
],
"metadata": {},
"monitoring_at": "2026-05-21T13:43:39.700Z",
"name": "Validis UK: Xero Invalid Scope Error",
"page_id": "f30lqc9r2p59",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-05-22T08:50:48.136Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
"scheduled_reminded_at": null,
"scheduled_until": null,
"shortlink": "https://stspg.io/1rwtbfc5ph43",
"started_at": "2026-05-21T10:49:46.692Z",
"status": "resolved",
"updated_at": "2026-05-22T08:50:48.152Z"
}
],
"page": {
"id": "f30lqc9r2p59",
"name": "Validis",
"url": "https://status.validis.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}