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Who is a Subprocessor? FICO uses certain corporate affiliates and third-party vendors to support the delivery of FICO's SaaS Services (including, but not limited to, the FICO Platform and FICO Customer Communications Services (“CCS”)) to our clients. The corporate affiliates and third-party vendors identified on this webpage may act as Subprocessors of Client Personal Data (both as defined in our Data Processing Addendum) in connection with the delivery or provision of our SaaS Services. FICO undertakes appropriate due diligence on Subprocessors relating to data protection and information security prior to engagement. Subprocessor Updates This website contains the current list of Subprocessors used by FICO. This list is subject to change and any updates will be reflected on this webpage. You may sign up to receive updates to this website below using the RSS subscribe button to be notified of changes to our list of Subprocessors. Service Specific Subprocessors Entity name Subprocessor Location Applicable SaaS Service Purpose of Processing Amazon Web Services, Inc. (and its regional affiliates) Brazil, Canada, Germany, India, Ireland, Singapore, Australia, USA, United Kingdom, South Africa, Indonesia, Japan (subject to client location) All Public cloud provider Microsoft Corporation United States All Business productivity software for clients globally Zoom Video Communications, Inc. United States All Video and Teleconferencing for clients globally Salesforce, Inc. United States All Customer relationship management for clients globally Splunk, Inc. United States All System logs and analysis for clients globally ServiceNow, Inc. United States All Customer support and ticketing for clients globally Okta, Inc. United States All Identity and Authentication for clients globally Ping Identity Corporation United States All Comprehensive identity management services for FICO Platform Atlassian Pty Ltd United States All Management of agile user stories to assist with the development of FICO’s SaaS Services for the purposes of enhancement and debugging. Khoros, LLC United States All Community platform services, online content management, moderation and analytics, with respect to Fair Isaac Products and SaaS Services. Twilio, Inc. United States CCS Application to person (“A2P”) messaging, voice services, and information relating to phone numbers required for CCS such as number, carrier type and sim swap (“Phone Number Insights”) for clients globally Infobip Ltd. United States CCS A2P messaging for clients globally Sinch America Inc. United States CCS A2P messaging for clients globally Simwood ESMS Ltd. United Kingdom CCS Voice services for clients in the United Kingdom Saicom Voice Services South Africa CCS A2P messaging and voice services for clients in South Africa Neustar Info Services Inc. United States CCS KYC data verification in the United States JT Jersey Limited United Kingdom CCS Phone Number Insights for clients in Europe NetNumber Global Data Services United States CCS Phone Number Insights for clients in the United States Grapevine Interactive (Pty) Ltd. South Africa CCS A2P messaging for clients in South Africa Colt Technology Services Group Limited United Kingdom CCS Voice services for clients in Europe Cybersource Ltd. United States CCS Phone Number Insights for clients in the United States Prove Identity, Inc. United States CCS Phone Number Insights for clients globally Tata Communications Inc. United States CCS Voice services for clients in Singapore Media4u Inc. Japan CCS A2P messaging for clients in Japan Google LLC United States CCS Text-to-Speech services for clients globally Marcatel Telecommunications LLC Mexico CCS Voice services for clients in Mexico Amazon Web Services, Inc. (and its regional affiliates) USA, Canada, Singapore, Australia, Japan, Germany, United Kingdom, Brazil, South Africa (subject to client location) CCS Text-to-Speech services for clients globally FICO Affiliates The following entities are members of the FICO group of companies. Accordingly, they may function as Subprocessors to assist with the provision of SaaS Services. Entity Name Country Location Purpose of Processing Fair Isaac Lithuania, UAB Lithuania Corporate Affiliate Fair Isaac Brasil do Ltd Brazil Corporate Affiliate Fair Isaac Mexico S.A. de C.V. Mexico Corporate Affiliate Eighth Intuition Sdn. Bhd Malaysia Corporate Affiliate Fair Isaac Espana, S.L Spain Corporate Affiliate Fair Isaac Japan GK Japan Corporate Affiliate Fair Isaac Italy S.r.l Italy Corporate Affiliate Fair Isaac Services Limited United Kingdom Corporate Affiliate Fair Isaac Corporation USA Corporate Affiliate Fair Isaac Nordics, AB Sweden Corporate Affiliate Fair Isaac Australia Pty Ltd New Zealand Branch New Zealand Corporate Affiliate Fair Isaac Deutschland GmbH Germany Corporate Affiliate Fair Isaac Software India Private Ltd India Corporate Affiliate Fair Isaac Canada Ltd Canada Corporate Affiliate Fair Isaac ASPAC Pte Ltd Singapore Corporate Affiliate Fair Isaac South Africa Pty Ltd South Africa Corporate Affiliate Fair Isaac Australia Pty Ltd Australia Corporate Affiliate Fair Isaac (Thailand) Co., Ltd. Thailand Corporate Affiliate Subscribe to updates with RSS RSS (Really Simple Syndication) is a web feed that allows users and applications to access updates to websites automatically. This easy-to-use service eliminates the need to manage email addresses or check spam filters. To get started, download a browser extension or a free RSS newsreader. Updates to this site, or any site that you have subscribed to will be pushed directly to your reader. Subscribe