Snapshot 19187
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "pc6515bqdfr2",
"impact": "major",
"message": "Service has been restored. This incident is now closed.",
"name": "Site Slowness - US Region",
"timestamp": "Sep \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e14:36\u003c/var\u003e - \u003cvar data-var='time'\u003e14:41\u003c/var\u003e UTC"
},
{
"code": "d9mj0lhwtsy1",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Sitewide slowness - EU region",
"timestamp": "Sep \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e10:50\u003c/var\u003e - \u003cvar data-var='time'\u003e11:40\u003c/var\u003e UTC"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "87xq8trbp9y7",
"impact": "major",
"message": "This incident has been resolved, and site performance has returned to normal.\n\nA Root Cause Analysis is currently in progress and will be published in the Knowledge Center by the end of the week. Customers with open support tickets related to this incident will be notified once it is available.",
"name": "Sitewide Slowness - US Region",
"timestamp": "Aug \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e15:25\u003c/var\u003e - \u003cvar data-var='time'\u003e18:11\u003c/var\u003e UTC"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-06-30T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "yy9qw1hrw457",
"impact": "major",
"message": "The US Degreed platform has been fully restored. Our engineering team implemented a fix to our underlying infrastructure, and we will continue to closely monitor the systems to ensure ongoing stability.\nA full root cause analysis will be shared in the coming days. We are grateful for your patience and apologize for the inconvenience.",
"name": "Login Issues on Degreed Web (US)",
"timestamp": "Jun \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e14:29\u003c/var\u003e - \u003cvar data-var='time'\u003e17:44\u003c/var\u003e UTC"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "zck2gc4ntry8",
"impact": "minor",
"message": "Search has been restored to full performance. Our team has completed the necessary mitigation steps and the system is stable. We will continue to monitor closely to ensure everything remains healthy. Thank you for your patience throughout this incident.",
"name": "Search Intermittent Degradation",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e16:04\u003c/var\u003e - \u003cvar data-var='time'\u003e19:49\u003c/var\u003e UTC"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2026-03-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "p2rtvzymgjsd",
"impact": "minor",
"message": "Search Performance and Integration Data Sync\n\nWe’re pleased to share that Degreed Search services have been fully restored, and Search functionality is now operating at normal performance levels. Our engineering teams will continue to actively monitor service health to ensure ongoing stability.\n\nAlso, all remaining integration data that was queued in our database has now been successfully synced therefore all content, user, and learning information is fully up to date.\n\nThis will be our final message on this issue, and we sincerely appreciate your continued patience and understanding throughout the resolution process. For any related questions, please reach out to our Support team or your Account Director.\n\nA full root cause analysis will be shared in the coming days. Thank you again for your patience and partnership.",
"name": "Search Performance Degradation",
"timestamp": "Feb \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e09:02\u003c/var\u003e - Mar \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e02:25\u003c/var\u003e UTC"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [],
"name": "February",
"year": 2026
},
{
"incidents": [],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00Z",
"time_zone": "UTC"
},
{
"end_time": "2025-12-31T23:59:59Z",
"months": [
{
"incidents": [
{
"code": "1w01z60g2cbg",
"impact": "none",
"message": "The Zendesk issue caused by the Cloudflare outage has now been resolved and all services are operating normally.",
"name": "Zendesk Service Disruption",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e10:14\u003c/var\u003e - \u003cvar data-var='time'\u003e11:03\u003c/var\u003e UTC"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "0vl2pn12lzrf",
"impact": "minor",
"message": "We have resolved the issue affecting search performance. Response times and result consistency have returned to normal. We continue to monitor closely for any anomalies to ensure full stability.",
"name": "Search Performance Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e14:27\u003c/var\u003e - \u003cvar data-var='time'\u003e19:19\u003c/var\u003e UTC"
},
{
"code": "sjfbsb7j5rwl",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Login issues with US and CA production environments",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e13:27\u003c/var\u003e - \u003cvar data-var='time'\u003e17:06\u003c/var\u003e UTC"
},
{
"code": "7h0ctn80c1nx",
"impact": "minor",
"message": "Resolved: The issue has been fully resolved, and all systems are now operating normally.",
"name": "Content catalog (end user, admin) are not loading",
"timestamp": "Nov \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e15:08\u003c/var\u003e - \u003cvar data-var='time'\u003e17:56\u003c/var\u003e UTC"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "v5g74dg4g2fn",
"impact": "major",
"message": "This incident has been resolved.",
"name": "Incident Notice: Degreed Loading Issue",
"timestamp": "Oct \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e16:19\u003c/var\u003e - \u003cvar data-var='time'\u003e22:31\u003c/var\u003e UTC"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00Z",
"time_zone": "UTC"
}
]
}