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starts in 04 days 04 hrs 04 min Your new workforce won't be all human. Join the conference to learn how to manage it. request invite Platform Solutions Customers Security Solutions Company Resources Sign inBook a demo Platform Customers Solutions Security Company Resources Schedule a demo Sign in Product Platform Solutions Customers Resources Company Book a demo LinkedIn liveAtomicwork + Lansweeper partner to drive greater visibility for smarter IT. Learn more -> Product Platform Solutions Customers Resources Company Sign in Schedule a demo Security & Compliance Enterprise security for your ITSM platform and AI Workforce How we secure every request, every Coworker action, and every integration — from platform to sandbox. Visit our Trust Center Secure by design — from platform to actions. Atomicwork is built to protect your data, govern your AI Workforce, and meet the strictest enterprise security standards. Compliance adherence We meet globally recognized security standards and prove it with independent audits. Explore more -> Customer data security Your data is never used for training. Your Coworkers only operate within your data boundaries. Explore more -> AI security Every Coworker runs in an isolated sandbox — scoped to the request, configured at runtime, and released after execution. Explore more -> Reliable infrastructure Layered defenses across every layer, with bring-your-own options for models, sandboxes, and vaults. Explore more -> Compliance at every step We prioritize your business safety, adhering to top enterprise security, compliance and privacy standards. ISO 42001 We are proud to be ISO 42001 certified, reinforcing our commitment to trustworthy, ethical, and responsible AI practices. SOC 2 Type 1 Meeting the trust criteria for security, confidentiality, availability, and privacy to ensure that our ITSM platform is designed with strong controls. SOC 2 Type 2 Independent audits validate that the SOC controls operate consistently over time, protecting your IT service data 24X7. CCPA Safeguarding personal data in service management workflows to meet California consumer privacy requirements. GDPR Protecting data privacy rights for customers across EU jurisdictions that use Atomicwork for enterprise service delivery. HIPAA Enables secure management of IT workflows involving protected health information (PHI), such as healthcare service requests. CSA Star Level 1 Enhanced cloud controls for availability, data protection, and risk management in service management operations. ISO 27001 Global standard for operating a secure Information Security Management System (ISMS) that protects all ITSM and ESM data. ISO 27017 Cloud-specific security controls to safeguard ITSM platform infrastructure and hosted IT workflows. ISO 27018 Ensures personally identifiable information (PII) in your IT and HR service requests is securely handled in the cloud. ISO 27701 Information management standards extended to include privacy information management in all service workflows. Microsoft 365 Validates our ability to securely integrate with Microsoft 365 for protected ITSM processes in M365 environments. CASA for Google Apps Certified to Tier 3 cloud app standards for enterprises using Google Workspace within their service management stack. Talk to our team Comprehensive security for your ITSM platform and AI Workforce Customer data security Your data stays yours — during ingestion, Coworker execution, and reporting. Every customer's data is stored in a self-hosted vector database in their own tenant. Customers control what data gets crawled and indexed across knowledge sources and conversations. No customer data is used for model training or shared with third parties. PII is redacted during data ingestion and masked across requests and Coworker conversations. Performance reports and AI insights use anonymized data to maintain user privacy. AI Workforce security Every Coworker runs in a fresh, isolated sandbox — spun up for each request and torn down after execution. Each request boots a new sandbox using the Coworker's current runtime configuration. No state carries over between executions. Coworkers inherit the requesting user's identity and roles — they never hold elevated privileges on their own. Deterministic execution policies scope every tool, restricting what data a Coworker can access and what actions it can take. Guardrails mask sensitive fields and block prompt injection, data leakage, and privilege escalation at the tool level. Continuous monitoring tracks Coworker performance, with controlled release cycles and privacy-first troubleshooting on redacted data. Infrastructure and platform security Enterprise-grade infrastructure with the flexibility to bring your own models, vaults, and execution environments. Access control lists inherited from knowledge systems or configured directly in Atomicwork. Comprehensive audit logs detail who accessed what and every operation performed within the platform. Customers can store integration tokens in their own vault rather than within Atomicwork infrastructure. Bring your own model endpoints, execution infrastructure, or identity provider for full control over the AI stack. Enterprise applications are accessed through a self-hosted iPaaS so data stays within the Atomicwork trust boundary. Security built into every layer of operations Atomicwork has been designed, ground-up, to ensure that maintaining data security and user privacy is paramount. Authenticated access Simplify access and enhance security by leveraging your enterprise IAM platform's SSO capabilities. Permissions-aware access Atomicwork inherits permissions from source docs and systems, and allows teams to configure content ACLs. Sandboxed execution Every Coworker request runs in a fresh sandbox with scoped tools and runtime configuration. Nothing persists between executions. Personalized answers Atomicwork provides contextualized answers based on a user's location, department, and role. Explainable AI Every answer and insight links back to its source so your team can verify what the AI Workforce produces. Deterministic guardrails Execution policies control what each Coworker can access, mask sensitive fields, and prevent privilege escalation. Want to know more about our security approach? Please use one of the options below to get in touch with our security team. Responsible disclosure We are committed to working with researchers to verify, reproduce and respond to legitimate reported security vulnerabilities. Learn more -> Trust center Learn how we identify and mitigate risks, implement best practices, and continuously develop ways to improve our security posture. Visit trust center -> Privacy requests We give you control over your personal data. You can access your data, delete it, and manage how it gets used. Raise request -> Get in touch Are you interested in having a discussion with our security team? Send us an email with more information and we'll get back. Talk to us -> Frequently asked questions Where is our data stored, and can we choose the region? How do you ensure uptime and service availability? What happens if there’s a security breach? Do you use customer data to train AI or LLM models? Are you compliant with industry regulations and frameworks? How do you secure integrations with tools like Microsoft 365 or Google Workspace? How do you secure your AI and LLM models? How do Coworkers access customer systems and data? Inside Atomicwork’s security framework View all resources Embracing Responsible AI Practices with the TRUST Framework Atomicwork successfully completes SOC 2 Type 2 renewal Atomicwork is now Microsoft 365 certified See Atomicwork in action now Deploy in days. Govern like any other employee. Request demo View pricing Platform Company Product Integrations Solutions Compare Industries Customers Resources Trending articles Summarize with AI what Atomicwork does: © Atomicwork Inc.