Snapshot 19573
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
"pages": [
{
"end_time": "2026-09-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "mpg5tfbqxybh",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management Email Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e EDT"
},
{
"code": "2y1w08cljxyz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management Sandbox System Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e06:18\u003c/var\u003e - \u003cvar data-var='time'\u003e10:14\u003c/var\u003e EDT"
},
{
"code": "bj8nk8n0px94",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management System Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e03:01\u003c/var\u003e EDT"
},
{
"code": "jtkbpbrpl1g2",
"impact": "minor",
"message": "We identified and addressed a capacity issue impacting the file system by scaling the affected environment. Email monitoring and attachment uploads are now functioning normally, and all services have been restored. Thank you for your patience while we worked to resolve this issue.",
"name": "Investigating Reports of Email Monitor \u0026 Attachment Errors",
"timestamp": "Sep \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e22:13\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e08:51\u003c/var\u003e EDT"
},
{
"code": "0yt33q0cvrtr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management Sandbox System Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e02:46\u003c/var\u003e - \u003cvar data-var='time'\u003e05:38\u003c/var\u003e EDT"
},
{
"code": "8f4bg96zzjmb",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management System Maintenance",
"timestamp": "Sep \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e01:59\u003c/var\u003e EDT"
},
{
"code": "kwxs4y2xyws0",
"impact": "minor",
"message": "Confirmed as resolved, no further issues have risen since the stability changes were made.",
"name": "Investigating performance degradation",
"timestamp": "Sep \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e11:24\u003c/var\u003e - \u003cvar data-var='time'\u003e12:32\u003c/var\u003e EDT"
}
],
"name": "September",
"year": 2026
},
{
"incidents": [
{
"code": "273ypqtm2k5b",
"impact": "major",
"message": "The work management web applications were offline from 11:56 p.m. Eastern Time on Saturday, August 22nd, to 12:54 a.m. Eastern Time on Sunday, August 23rd. The offline state was caused by a failure of the automation used to bring web servers back into the availability pool. We will not schedule any future activities that use this automation until it has been fixed.",
"name": "Investigating System Offline",
"timestamp": "Aug \u003cvar data-var='date'\u003e23\u003c/var\u003e, \u003cvar data-var='time'\u003e01:03\u003c/var\u003e - \u003cvar data-var='time'\u003e02:47\u003c/var\u003e EDT"
},
{
"code": "rq8t850l5449",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management Email Maintenance",
"timestamp": "Aug \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e EDT"
}
],
"name": "August",
"year": 2026
},
{
"incidents": [
{
"code": "7rpg9r1w4pj9",
"impact": "minor",
"message": "Slow/degraded loading of TDWorkManagement interface pages should be resolved as of now. An explanation of the root cause will be provided as soon as it is available, but we have seen performance levels return to normal for all partitions affected.",
"name": "Investigating elevated response times",
"timestamp": "Jul \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - \u003cvar data-var='time'\u003e13:54\u003c/var\u003e EDT"
},
{
"code": "1mzzkrlrnh49",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management System Maintenance",
"timestamp": "Jul \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EDT"
},
{
"code": "5zy42h412jff",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Canada Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
},
{
"code": "zk2yqtb50mw7",
"impact": "minor",
"message": "Azure has confirmed this has been resolved at this time.",
"name": "Investigating Azure networking issue",
"timestamp": "Jul \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e13:48\u003c/var\u003e - \u003cvar data-var='time'\u003e14:38\u003c/var\u003e EDT"
},
{
"code": "9ym99tz31wkz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] United States Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Jul \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
}
],
"name": "July",
"year": 2026
}
],
"start_time": "2026-07-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-06-30T23:59:59-04:00",
"months": [
{
"incidents": [
{
"code": "34rg93gjzb4b",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management System Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EDT"
},
{
"code": "5z573xflh6nk",
"impact": "minor",
"message": "This issue was confirmed resolved as of 1:07AM ET on 6/10/2026. The upstream network issue has been resolved, and additional monitoring has been put in place to better capture the issue in the future.",
"name": "Upstream Network Connectivity Issues for the Work Management platform",
"timestamp": "Jun \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e01:03\u003c/var\u003e - \u003cvar data-var='time'\u003e16:32\u003c/var\u003e EDT"
},
{
"code": "nr61q2k5jj6f",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management System Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EDT"
},
{
"code": "4rq52c0jlbwv",
"impact": "minor",
"message": "At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.",
"name": "Investigating WebAPI issue with custom attributes during ticket creation",
"timestamp": "Jun \u003cvar data-var='date'\u003e3\u003c/var\u003e, \u003cvar data-var='time'\u003e11:50\u003c/var\u003e - \u003cvar data-var='time'\u003e16:41\u003c/var\u003e EDT"
}
],
"name": "June",
"year": 2026
},
{
"incidents": [
{
"code": "xg988h9r7tzm",
"impact": "major",
"message": "All affected backend services are fully operational. A full post-mortem will be posted to the incident.",
"name": "Backend Service Outage",
"timestamp": "May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e16:07\u003c/var\u003e - \u003cvar data-var='time'\u003e17:19\u003c/var\u003e EDT"
},
{
"code": "z2gmrc4f0g32",
"impact": "none",
"message": "A fix for the issues surrounding client portal interactions with project content was released last night and confirmed as addressing the problems in full. This is resolved at this point.",
"name": "Investigating client-licensed user access to projects in client portals.",
"timestamp": "May \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e11:16\u003c/var\u003e - May \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e10:47\u003c/var\u003e EDT"
},
{
"code": "m9gw2v5tsbkz",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Production Work Management 12.2 Upgrade",
"timestamp": "May \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EDT"
},
{
"code": "tp6bmhttwkjx",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Sandbox Work Management 12.2 Upgrade",
"timestamp": "May \u003cvar data-var='date'\u003e15\u003c/var\u003e, \u003cvar data-var='time'\u003e16:43\u003c/var\u003e - \u003cvar data-var='time'\u003e16:46\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
},
{
"incidents": [
{
"code": "z600wb5w8hfr",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Canada Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Apr \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
},
{
"code": "1gtk7ny162fs",
"impact": "minor",
"message": "As of 4:19 PM EST, webhooks are caught back up and processing as expected.",
"name": "Webhook execution delay",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e15:55\u003c/var\u003e - \u003cvar data-var='time'\u003e16:32\u003c/var\u003e EDT"
},
{
"code": "g9j4pqcgm666",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] United States Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Apr \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
}
],
"name": "April",
"year": 2026
}
],
"start_time": "2026-04-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2026-03-31T23:59:59-04:00",
"months": [
{
"incidents": [],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "10hhk3ynrc1c",
"impact": "none",
"message": "After monitoring to confirm, performance has returned to normal as of last night. The issue was caused by higher than normal traffic levels for client portal resources.",
"name": "Investigating elevated response times and error rates",
"timestamp": "Feb \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e13:56\u003c/var\u003e - Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:42\u003c/var\u003e EST"
}
],
"name": "February",
"year": 2026
},
{
"incidents": [
{
"code": "3dwc2c8tqjzq",
"impact": "minor",
"message": "The U.S. tenant of iPaaS/CAI had a brief moment of UI unavailability, and flows responding with 502 bad gateway error codes between 12:37PM ET and 12:48PM ET. This issue is now resolved.",
"name": "Some Work Management and iPaaS Pages Unresponsive",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e12:57\u003c/var\u003e - \u003cvar data-var='time'\u003e14:24\u003c/var\u003e EST"
},
{
"code": "mp0t3c506zy7",
"impact": "major",
"message": "IMAP email monitors were not processing in the East US environment from 12:00-1:45 ET. This issue is now resolved and email monitors are processing as expected.",
"name": "Email Monitors Not Draining As Expected",
"timestamp": "Jan \u003cvar data-var='date'\u003e14\u003c/var\u003e, \u003cvar data-var='time'\u003e13:40\u003c/var\u003e - \u003cvar data-var='time'\u003e14:08\u003c/var\u003e EST"
},
{
"code": "pj49n2379yg7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Canada Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Jan \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EST"
},
{
"code": "rhczp0j9sdss",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] United States Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Jan \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EST"
}
],
"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
},
{
"end_time": "2025-12-31T23:59:59-05:00",
"months": [
{
"incidents": [
{
"code": "fcxvbx1v59j3",
"impact": "minor",
"message": "A high-memory usage scenario caused a brief period of slowness within the UI. We were able to isolate the instance and restart which resolved the UI slowness by 11am EST yesterday. We are currently evaluating options to prevent this behavior in the future.",
"name": "iPaaS degredation",
"timestamp": "Dec \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e11:05\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e13:50\u003c/var\u003e EST"
},
{
"code": "g81546h0stmf",
"impact": "minor",
"message": "We’ve deployed a fix to address unhandled errors when accessing tickets in Work Management. The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.",
"name": "Investigating Reports of Unhandled Errors",
"timestamp": "Dec \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e21:25\u003c/var\u003e - \u003cvar data-var='time'\u003e21:41\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "5whl00yzq6g0",
"impact": "minor",
"message": "We have released a hotfix that resolved the bug that caused this issue.",
"name": "Increased Error Rate Loading Charts",
"timestamp": "Nov \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e02:10\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:35\u003c/var\u003e EST"
},
{
"code": "l32krjl7g8py",
"impact": "major",
"message": "This was a notice of affected integrations rather than an ongoing incident.",
"name": "TeamDynamix WorkManagement Integrations issues (Workaround Instructions in Message)",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e05:36\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e12:09\u003c/var\u003e EST"
},
{
"code": "v44t3nfcmwsk",
"impact": "minor",
"message": "Hotfixes have been implemented to address elevated response times caused by processing the backend data for dashboard widgets. We have observed performance returned to normal levels as of about 11:20 AM ET.",
"name": "Increased response times",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e15:04\u003c/var\u003e - Nov \u003cvar data-var='date'\u003e13\u003c/var\u003e, \u003cvar data-var='time'\u003e12:08\u003c/var\u003e EST"
},
{
"code": "sh9j0qgllj3k",
"impact": "minor",
"message": "We have resolved the dashboard-related instances of response time elevation issues.",
"name": "Investigating reports of increased response times",
"timestamp": "Nov \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e11:12\u003c/var\u003e - \u003cvar data-var='time'\u003e13:07\u003c/var\u003e EST"
},
{
"code": "nd4jggfb41lp",
"impact": "minor",
"message": "We’ve resolved the issue that was causing degraded performance in TeamDynamix Work Management, and full service has now been restored. We appreciate your patience and understanding during this time.\n\nOur team is continuing to investigate the root cause and will share additional details once the post-incident review is complete. We are also actively monitoring the system to ensure everything remains stable and continues to run smoothly.\n\nThank you for your continued support.",
"name": "Investigating Performance Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e09:41\u003c/var\u003e - \u003cvar data-var='time'\u003e16:31\u003c/var\u003e EST"
},
{
"code": "bfddphxrm1rg",
"impact": "none",
"message": "The 12.1 cutover is complete and backend services are now running again.",
"name": "Backend Services Offline While 12.1 Cutover Completes",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e04:08\u003c/var\u003e - \u003cvar data-var='time'\u003e08:09\u003c/var\u003e EST"
},
{
"code": "1yg1pykgm726",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Production Work Management Planned Maintenance 2025-11-08",
"timestamp": "Nov \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EST"
},
{
"code": "dxrp1shbgfnj",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Sandbox Planned Maintenance 2025-11-07",
"timestamp": "Nov \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e18:00\u003c/var\u003e EST"
},
{
"code": "c6hr6gf8fddj",
"impact": "minor",
"message": "Incident is resolved. We are continuing to investigate the root cause and will provide that when it is available.",
"name": "Investigating Performance Degradation",
"timestamp": "Nov \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e13:47\u003c/var\u003e - \u003cvar data-var='time'\u003e14:50\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "z8sdh0c01zk8",
"impact": "minor",
"message": "AWS services returned to normal for us by around 3:30 PM ET yesterday. This issue resolved as of that time.",
"name": "AWS notification delay for outbound communications",
"timestamp": "Oct \u003cvar data-var='date'\u003e20\u003c/var\u003e, \u003cvar data-var='time'\u003e14:11\u003c/var\u003e - Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e08:28\u003c/var\u003e EDT"
},
{
"code": "yds6wbr05jcd",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management Planned Maintenance",
"timestamp": "Oct \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e04:00\u003c/var\u003e EDT"
},
{
"code": "nd9769vwbc5w",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Work Management Let's Encrypt Certificate Migration",
"timestamp": "Oct \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e00:00\u003c/var\u003e - \u003cvar data-var='time'\u003e02:00\u003c/var\u003e EDT"
},
{
"code": "2mtpl474dzw7",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Canada Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
},
{
"code": "56dpq0hxpv4b",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] United States Quarterly Multi-Tenant Sandbox Refresh",
"timestamp": "Oct \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e08:00\u003c/var\u003e - \u003cvar data-var='time'\u003e16:00\u003c/var\u003e EDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}