Snapshot 19634
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{
"pages": [
{
"end_time": "2026-09-30T23:59:59-04:00",
"months": [
{
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"name": "September",
"year": 2026
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{
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{
"code": "7yx5857s21hj",
"impact": "minor",
"message": "The incident has been resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "DealCentre and VDRPro- File slowness being investigated.",
"timestamp": "Aug \u003cvar data-var='date'\u003e28\u003c/var\u003e, \u003cvar data-var='time'\u003e11:01\u003c/var\u003e - \u003cvar data-var='time'\u003e12:39\u003c/var\u003e EDT"
},
{
"code": "36m434c49rqv",
"impact": "minor",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Intralinks VDRPro – Degraded Performance Affecting Document Alerts",
"timestamp": "Aug \u003cvar data-var='date'\u003e19\u003c/var\u003e, \u003cvar data-var='time'\u003e01:51\u003c/var\u003e - \u003cvar data-var='time'\u003e02:49\u003c/var\u003e EDT"
},
{
"code": "32dplnhtlhd9",
"impact": "major",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Intralinks VIA Pro – Access Disruption",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e20:45\u003c/var\u003e - \u003cvar data-var='time'\u003e23:33\u003c/var\u003e EDT"
},
{
"code": "mpf4jbpmysw0",
"impact": "major",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Intralinks VDRPro – Service Functionality Disruption",
"timestamp": "Aug \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e20:35\u003c/var\u003e - \u003cvar data-var='time'\u003e23:33\u003c/var\u003e EDT"
},
{
"code": "x6wjfpxsrd2w",
"impact": "critical",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Global Service Disruption Affecting Virtual Data Room (VDR), DealCentre AI (DCAI), InvestorVision (IV), and Support360",
"timestamp": "Aug \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e04:41\u003c/var\u003e - \u003cvar data-var='time'\u003e05:30\u003c/var\u003e EDT"
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"name": "August",
"year": 2026
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{
"incidents": [
{
"code": "65w696qpnr3k",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "Unable to run reports and Usage tab errors",
"timestamp": "Jul \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e07:56\u003c/var\u003e - \u003cvar data-var='time'\u003e10:29\u003c/var\u003e EDT"
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"name": "July",
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"time_zone": "Eastern Time (US \u0026 Canada)"
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{
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"months": [
{
"incidents": [
{
"code": "t9dx3tjl8vdp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Login Services Emergency Maintenance",
"timestamp": "Jun \u003cvar data-var='date'\u003e27\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e12:00\u003c/var\u003e EDT"
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{
"code": "kr9w7njkdrnp",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Scheduled System Maintenance",
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},
{
"code": "cch57mdwgkgd",
"impact": "minor",
"message": "We have identified the issue and fix will be put in place shortly.",
"name": "DealCentre Q\u0026A Tab Issue",
"timestamp": "Jun \u003cvar data-var='date'\u003e9\u003c/var\u003e, \u003cvar data-var='time'\u003e17:31\u003c/var\u003e - \u003cvar data-var='time'\u003e17:34\u003c/var\u003e EDT"
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"name": "June",
"year": 2026
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{
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{
"code": "p8m6dnxvpnzq",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "VDR : Unable to add and upload documents to the exchanges",
"timestamp": "May \u003cvar data-var='date'\u003e26\u003c/var\u003e, \u003cvar data-var='time'\u003e07:32\u003c/var\u003e - \u003cvar data-var='time'\u003e09:21\u003c/var\u003e EDT"
}
],
"name": "May",
"year": 2026
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{
"incidents": [
{
"code": "t34wd9lgfzpv",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] DealCentre Maintenance for US Only",
"timestamp": "Apr \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e10:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EDT"
},
{
"code": "rq67p5d9cmvb",
"impact": "minor",
"message": "This incident has been resolved.",
"name": "DealCentre - Intermittent slowness",
"timestamp": "Apr \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e12:01\u003c/var\u003e - \u003cvar data-var='time'\u003e18:12\u003c/var\u003e EDT"
},
{
"code": "2z4djts9jryj",
"impact": "minor",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "InvestorVision – Bulk Upload Processing Delays Affecting Multiple Clients",
"timestamp": "Apr \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e19:57\u003c/var\u003e - \u003cvar data-var='time'\u003e21:00\u003c/var\u003e EDT"
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"name": "April",
"year": 2026
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"time_zone": "Eastern Time (US \u0026 Canada)"
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{
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"months": [
{
"incidents": [
{
"code": "f11z5gdj8lc4",
"impact": "minor",
"message": "The incident has been resolved, and all OCR services are operating normally for all products. We appreciate your patience and understanding while we worked to restore service.",
"name": "OCR service - document scanning - is down for all products at this time.",
"timestamp": "Mar \u003cvar data-var='date'\u003e31\u003c/var\u003e, \u003cvar data-var='time'\u003e10:44\u003c/var\u003e - \u003cvar data-var='time'\u003e15:06\u003c/var\u003e EDT"
}
],
"name": "March",
"year": 2026
},
{
"incidents": [
{
"code": "5jd8ml20yjfc",
"impact": "major",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Intralinks applications were experiencing issues accessing Intralinks services.",
"timestamp": "Feb \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e16:49\u003c/var\u003e - \u003cvar data-var='time'\u003e17:52\u003c/var\u003e EST"
},
{
"code": "s14g5r3467sz",
"impact": "none",
"message": "Intralinks services experienced an interruption between 20:30 and 20:43, resulting in a total duration of approximately 13 minutes. Service functionality was subsequently restored, and all systems have remained stable since recovery.",
"name": "Intralinks services were unavailable",
"timestamp": "Feb \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e20:30\u003c/var\u003e - \u003cvar data-var='time'\u003e20:30\u003c/var\u003e EST"
},
{
"code": "gklqzyt9yr85",
"impact": "none",
"message": "The incident has been declared resolved, and all services are operating normally. We appreciate your patience and understanding while we worked with our vendors to restore service.",
"name": "Users are not receiving code via SMS when resetting password or logging into Intralinks Applications.",
"timestamp": "Feb \u003cvar data-var='date'\u003e5\u003c/var\u003e, \u003cvar data-var='time'\u003e14:37\u003c/var\u003e - \u003cvar data-var='time'\u003e17:06\u003c/var\u003e EST"
}
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"name": "February",
"year": 2026
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{
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"name": "January",
"year": 2026
}
],
"start_time": "2026-01-01T00:00:00-05:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
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{
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"months": [
{
"incidents": [
{
"code": "1y3wvdlw6knh",
"impact": "major",
"message": "This incident has been resolved.",
"name": "VDRPro PDF Download Issues with US Mount Exchanges",
"timestamp": "Dec \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e23:58\u003c/var\u003e - Dec \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e10:02\u003c/var\u003e EST"
},
{
"code": "xpctchwwybby",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] VDR and Via Pro System Maintenance Saturday, December 6th",
"timestamp": "Dec \u003cvar data-var='date'\u003e6\u003c/var\u003e, \u003cvar data-var='time'\u003e07:30\u003c/var\u003e - \u003cvar data-var='time'\u003e19:30\u003c/var\u003e EST"
}
],
"name": "December",
"year": 2025
},
{
"incidents": [
{
"code": "0g7fl2q24764",
"impact": "major",
"message": "The incident has been resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Reports of issues accessing InvestorVision services",
"timestamp": "Nov \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e09:37\u003c/var\u003e - \u003cvar data-var='time'\u003e10:01\u003c/var\u003e EST"
},
{
"code": "b731q8y1zq82",
"impact": "major",
"message": "The incident appears to have been resolved. All services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Intralinks Platform access issues",
"timestamp": "Nov \u003cvar data-var='date'\u003e17\u003c/var\u003e, \u003cvar data-var='time'\u003e11:07\u003c/var\u003e - \u003cvar data-var='time'\u003e11:48\u003c/var\u003e EST"
}
],
"name": "November",
"year": 2025
},
{
"incidents": [
{
"code": "3pj1bfmkdx7x",
"impact": "minor",
"message": "Services are operating normally. Thank you for your patience while we investigated this issue.",
"name": "VDRPro - OTP email delivery is currently impacted for some users.",
"timestamp": "Oct \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e12:53\u003c/var\u003e - \u003cvar data-var='time'\u003e14:38\u003c/var\u003e EDT"
},
{
"code": "y7t4p0ymv5f7",
"impact": "none",
"message": "The file services for InvestorVision in this region has been fully restored. Thank you for your patience as we worked to resolve this issue.",
"name": "InvestorVision unavailable for US AWS Cloud",
"timestamp": "Oct \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e11:46\u003c/var\u003e - \u003cvar data-var='time'\u003e14:28\u003c/var\u003e EDT"
},
{
"code": "stj299cp303v",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] Maintenance for File and Login Services for Saturday, Oct. 25th 9-11 am ET.",
"timestamp": "Oct \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e09:00\u003c/var\u003e - \u003cvar data-var='time'\u003e11:00\u003c/var\u003e EDT"
},
{
"code": "21jl5t11hs6q",
"impact": "maintenance",
"message": "The scheduled maintenance has been completed.",
"name": "[Scheduled] ComplianceLink System Maintenance Oct 21st, 6 pm - 8 pm ET",
"timestamp": "Oct \u003cvar data-var='date'\u003e21\u003c/var\u003e, \u003cvar data-var='time'\u003e18:00\u003c/var\u003e - \u003cvar data-var='time'\u003e20:00\u003c/var\u003e EDT"
},
{
"code": "dx2p3kj30fnl",
"impact": "major",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "Multiple clients are unable to access services.intralinks.com.",
"timestamp": "Oct \u003cvar data-var='date'\u003e11\u003c/var\u003e, \u003cvar data-var='time'\u003e10:43\u003c/var\u003e - \u003cvar data-var='time'\u003e12:03\u003c/var\u003e EDT"
},
{
"code": "ghvpq6m8sxlw",
"impact": "none",
"message": "The incident has been fully resolved, and all services are operating normally. We appreciate your patience and understanding while we worked to restore service.",
"name": "VDRPro Intermittent Slowness",
"timestamp": "Oct \u003cvar data-var='date'\u003e7\u003c/var\u003e, \u003cvar data-var='time'\u003e14:10\u003c/var\u003e - \u003cvar data-var='time'\u003e14:56\u003c/var\u003e EDT"
}
],
"name": "October",
"year": 2025
}
],
"start_time": "2025-10-01T00:00:00-04:00",
"time_zone": "Eastern Time (US \u0026 Canada)"
}
]
}