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Privacy Policy
Last updated: 23rd December, 2025
This Privacy Policy explains how Expert Hire ("we", "us", or "our") collects, uses, discloses, and protects personal information when you access or use our website, platform, applications, and browser extensions (collectively, the "Service").
By creating an account, accessing, or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.
1. Who This Policy Applies To
Students and job seekers using Expert Hire for preparation or practice
Employers, recruiters, and staffing agencies using Expert Hire as a SaaS platform
Enterprise customers and universities governed by separate contracts
Candidates whose data is uploaded by recruiters or employers
Where an enterprise agreement, university agreement, or Data Processing Agreement (DPA) exists, the terms of that agreement will prevail over this Privacy Policy.
2. Controller and Processor Roles
Expert Hire acts as:
Data Controller for students, job seekers, and other users who directly create accounts and use the Service for preparation, analytics, or learning purposes.
Data Processor when employers, recruiters, staffing agencies, or institutions upload or manage candidate data using the Service.
In processor scenarios, the employer or institution is the data controller and is responsible for providing required notices and obtaining any necessary consents.
3. Categories of Data We Collect
a. Personal and Account Data
Name
Email address
Phone number
Account credentials
User preferences and settings
b. Candidate and Employment Data
Resumes and CVs
Work history, education, and skills
Interview responses and assessments
Recruiter notes and evaluations
Generated reports and summaries
Candidate data may be provided directly by candidates or uploaded by recruiters, employers, or staffing agencies, including through our Chrome extension. Recruiters confirm they have lawful rights to upload such data.
c. Communications Data
Emails
In-app messages
WhatsApp messages via WhatsApp Business APIs
Call metadata such as timestamps and duration
Call recordings where enabled and legally permitted
d. Usage and Technical Data
IP address
Browser and device information
Log files and event data
Extension usage and interaction data
4. Chrome Extension Data
Our Chrome extension allows recruiters to upload resumes and create candidate profiles. While resumes may be masked in the interface to limit visibility, underlying data may still be securely stored and processed to provide core functionality. Masking is a presentation feature and does not constitute anonymization unless explicitly stated.
5. How We Use Personal Data
Provide and operate the Service
Manage user accounts and access
Process candidate evaluations on behalf of employers
Send service-related communications
Enable messaging, calls, and notifications
Improve platform performance and reliability
Analyze usage and trends
Ensure security and prevent misuse
6. Analytics and Monitoring Tools
We use third-party analytics and monitoring tools to understand usage and improve reliability, including:
Google Analytics
Google Tag Manager
Microsoft Clarity (including session replay)
PostHog
Sentry
Kibana
Firebase Crashlytics
These tools do not make hiring decisions and are used solely for analytics, diagnostics, and performance improvement.
7. Data Sharing
We may share data with:
Service providers and subprocessors
Employers or recruiters using the platform
Affiliates and business partners
Authorities when legally required
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this Policy. Retention periods may be configured by enterprise customers. Data may be deleted, anonymized, or aggregated where appropriate.
9. Cross-Border Transfers
Data may be processed in locations where we or our service providers operate. We apply reasonable safeguards to protect data during such transfers.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing of your data. Requests related to employer-uploaded candidate data may need to be routed through the employer.
11. Security
We implement reasonable technical and organizational safeguards to protect personal data, including access controls, encryption, monitoring, and incident response procedures.
12. Children and Age Limits
The Service is not intended for children under 13. Where required by law, parental consent may be required.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on this page.
14. Contact Us
For privacy-related questions or requests, contact us at:
contact@experthire.io