Snapshot 19934
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "TikTok have confirmed on their end that the underlying issue is resolved, and our monitoring shows that all data sources are successfully importing data once again.",
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"body": "All sources affected by this incident are now downloading again.\n\nWe’ll continue to monitor the connector to ensure the recovery remains stable. If we don’t observe any further degradation, we’ll close the incident later today.",
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"body": "TikTok has informed us that their engineering team is actively working on a resolution for this issue.\n\nThey are treating it as a critical-priority incident (P0), however as of right now there is no estimate for when the problem will be fixed.",
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"body": "We have narrowed down the issue and submitted a bug report to TikTok's team for further investigation.",
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"body": "We have observed elevated error rates for our TikTok connector, causing data imports to be delayed.\n\nWe are currently investigating the cause of these errors, and will follow up as soon as we have more information.",
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"body": "Facebook appears to have implemented a fix on their side. We've had recent reports of users successfully connecting their Facebook and Instagram data sources, and new connections should now be working. We'll continue to monitor the situation but believe the issue should be resolved at this point in time.",
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"body": "There's an issue currently originating from Meta, which affects their services. Once the issue is resolved on Meta's side, the connection of new Facebook and Instagram sources will be possible again. \n\nFeel free to follow along and monitor the progress of the incident on Facebook's official status page here: https://metastatus.com/ads-manager",
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"body": "We have received confirmation from the DV360 team that the issue has been resolved.",
"created_at": "2026-06-04T10:03:23.545+02:00",
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"body": "While we have not received any further correspondence from the DV360 team, we have observed that a majority of the data sources affected by this issue are now successfully managing to import new data.\n\nWe will continue to monitor the connector for a while longer before considering this issue fully resolved.",
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"body": "We have received confirmation from the Display \u0026 Video 360 team that there is an ongoing technical issue causing reports containing YouTube data to be significantly delayed.\n\nTheir technical team is currently working on resolving the problem.",
"created_at": "2026-06-02T10:50:58.781+02:00",
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"body": "We have observed that Display \u0026 Video 360 data sources that are configured to retrieve YouTube-related data, including data sources fetching custom reports that contain YouTube data, are currently struggling to import new data. From our investigation we believe this to be an issue with the DV360 API itself, as any report we attempt to generate that contains YouTube data ends up pending indefinitely.\n\nWe have reached out to the DV360 support team with our findings, and we will continue to monitor affected data sources until the issue is resolved.",
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"created_at": "2026-05-29T15:51:23.250+02:00",
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"body": "Facebook Ads data sources, including those with the Country breakdown, have continued to download as expected since our last update, and we have not seen any further \"Service temporarily unavailable\" errors from the Meta API.\n\nWe are considering this incident resolved. If you experience any further issues, please reach out to support.\n\nThank you for your patience",
"created_at": "2026-05-29T15:27:31.307+02:00",
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"body": "We are now seeing Facebook Ads data sources downloading normally again, including those configured with the Country breakdown.\n\nWe have re-tested and can confirm that data is flowing as expected. We will continue to monitor the situation and provide further updates if anything changes.\n\nThank you for your patience.",
"created_at": "2026-05-27T16:13:58.599+02:00",
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"body": "We're actively working with Meta's engineering team to resolve this issue and will continue to provide updates as we learn more.",
"created_at": "2026-05-26T11:05:23.661+02:00",
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"body": "We've identified that this issue specifically affects data sources configured with the Country breakdown. Sources without this breakdown are downloading normally.\n\nWorkaround: If the Country breakdown is not essential for your reporting, you can connect a new data source without it applied to resume data imports.\n\nWe are in contact with Meta regarding this issue and will provide another update as soon as we have more information.",
"created_at": "2026-05-22T13:25:10.992+02:00",
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"body": "We are continuing to investigate this issue.",
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"body": "We are aware of this issue and in contact with Meta support.\n\nWe have been receiving \"Service temporarily unavailable\" from the Facebook Ads API since the 16th of May.\n \nWe will keep updating you on this status page.\n\nThank you for your patience.\n\n/Funnel Team",
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"body": "Closing this issue, since its related to the larger issue around X new ad platform",
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"body": "After discussion with X, the discrepancies are due to a major overhaul of the X adstack between the period of 3.14 through 3.31.\nStill investigating when and if the reporting will be back to normal",
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"body": "We have made progress in our investigation into the data issues affecting X Ads sources.\nWe have identified two separate issues contributing to the disruption, both not only limited to Funnel but confirmed across the broader X Ads API ecosystem:\n\nIntermittent errors when retrieving campaign data. This caused some downloads to fail entirely. Based on our monitoring, this issue has largely subsided. \n\nIncomplete or missing metrics for certain ad configurations, some X Ads sources are returning incomplete data for metrics such as impressions, clicks, and cost. This issue appears to still be ongoing and is not limited to Funnel.\n\nWe are continuing to monitor both issues closely. Sources affected by the first issue has successfully been resolved. \nFor the second issue, we are tracking the situation and will trigger re-syncs once complete data is available.\n\nWe understand this impacts your reporting and continue to treat this with the highest priority.",
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"body": "We're aware of an issue where some customers are not seeing data after 2026-03-26 for their X Ads sources. We're currently investigating the cause.",
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"body": "We are pleased to confirm that the Salesforce authentication errors have been fully resolved. All affected data sources should now be reconnected and downloading data as expected. Thank you for your patience on the matter.",
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"body": "We have deployed a fix that resolves authentication errors for the majority of affected Salesforce sources.\n\nFor most users: reconnecting your Salesforce data source through the Funnel UI will restore access and resume data collection. We recommend doing this if your source is currently showing \"No Access.\"\n\nFor a subset of users: we are aware that the reconnection flow is not completing successfully in some cases. We have identified this as a separate issue and are actively working to resolve it. No action is required from affected users at this time, we will provide an update as soon as a resolution is in place.\n\nWe continue to monitor all Salesforce connections closely.",
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"body": "Due to mandatory security updates required by Salesforce, we recently enabled stricter token security controls across our Salesforce connectors (Marketing Cloud not affected)\n\nWe are seeing an increased number of Salesforce sources reporting authentication errors (\"No Access\"). This is caused by existing refresh tokens being invalidated as part of the Salesforce security rollout. Affected sources need to be reconnected to generate a new valid token.\n\nWe are also currently investigating issues with the reconnection flow that may prevent some users from completing the reconnect. We are working to unblock this with highest priority.",
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"body": "Google has reported that the issue has been fixed and we have not seen any new errors in our logs.\nWe will continue to monitor but we now consider this issue to be resolved.",
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"body": "Over the last week we see an increase in error rates in Funnels Data Studio Connector.\nThese show up as 'Bandwidth quota exceeded' or as column mismatch error when loading data.\n\nThis looks to be a widespread issue on Googles side affecting many different services.\n\nWe are waiting for confirmation from Google and are looking at other ways to mitigate this issue.",
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"body": "We've worked together with Meta to address the delays affecting Facebook Ads data sources and Facebook Ads data should be processing as expected without errors or gaps. Should you notice any issues, please don't hesitate to reach out.",
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"body": "We are currently investigating an issue causing data delays across several Facebook Ads data sources. Our requests are receiving \"Internal Server Error\" responses from the Meta API.",
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"id": "6q1ncqkgwn8l",
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{
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"body": "This issue is resolved. Data sources that have experienced delays as a result of this incident will be up-to-date within a few hours.",
"created_at": "2026-04-22T12:52:58.871+02:00",
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},
{
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"body": "We identified the issue and just deployed a fix. We are monitoring affected data sources to ensure everything works as expected.",
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{
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"body": "We have observed an escalated number of failing import jobs for our Amazon Seller Central and Amazon Vendor Central connectors. Most data sources appear to be affected.\n\nWe are currently investigating the cause of this issue.",
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