Snapshot 19965
Normalized text
Scripts and page chrome removed; this is what change detection compares.
{
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{
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"created_at": "2026-09-21T10:37:26.493+02:00",
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"body": "Dear Customer,\n\nWe will be performing scheduled maintenance on our platform infrastructure on Saturday, October 24, 2026.\n\nMaintenance window\nEurope: 10:00 to 13:00 CEST\nUS Pacific: 01:00 to 04:00 PDT\n\nWhat to expect\nHypatos will be fully unavailable for the entire maintenance window. During this time you will not be able to log in, use the application, or access our API.\n\nWhy we are doing this\nWe are upgrading core components of our platform, including our container infrastructure and our data streaming services. These upgrades keep our platform secure, fully supported, and reliable for the future.\n\nWhat you need to do\nNo action is required on your side. We recommend planning any critical work outside of this window.\n\nWe will post updates here when the maintenance begins and once it has been completed.\n\nIf you have any questions or require further information, please don't hesitate to reach out to us at:\nEU: [email protected]\nUS: [email protected]\n\nThank you for your understanding and continued trust in Hypatos. We appreciate your partnership as we continue to enhance and evolve our platform.\n\nWarm regards,\nThe Hypatos Customer Care Team",
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"body": "The scheduled maintenance has been completed.",
"created_at": "2026-09-14T22:00:08.209+02:00",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-09-14T09:00:07.865+02:00",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-09-14T08:00:36.032+02:00",
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"body": "Dear Customer,\n\nExciting news from Hypatos! 🚀\n\nWe're rolling out an improvement to the tool-calling mechanism across all agents.\n\nWhat's changing: \nToday, every agent has access to every tool. After this update, each agent will only have access to the tools it actually uses. This is the only user-visible effect.\n\nWhat happens during the rollout: \nOur migration agent will create a new version of each agent. This is part of the process and does not change any agent's behavior, configuration, or prompts. No action is required on your side, and no downtime is expected.\n\nThe maintenance window is scheduled for Monday, September 14th, 2026, at 9:00 AM CET (12:00 AM PST) for the US environment and 09:00 PM CET (12:00 PM PST) for the EU environment. The expected duration is up to 1 hour on each environment.\n\nIf you notice anything unexpected, contact us.\n\nWarm regards,\n\nThe Hypatos Customer Care Team",
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"body": "Resolved — [12:19 CET]\nBetween [11:45] and [12:19 CET], some users encountered errors when opening the setup area for Workflows and Agents. The cause was an unresponsive system, and a fix has been applied. Existing workflows and agents continued running, and no data was affected. The setup area is now operating as expected. We apologize for the disruption.",
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"name": "Errors accessing the Workflows \u0026 Agents configuration area",
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"body": "The scheduled maintenance has been completed.",
"created_at": "2026-07-15T21:30:10.175+02:00",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-07-15T21:00:07.634+02:00",
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"body": "Hi all,\n\nWe'll be performing a short maintenance on Hypatos Insights to improve performance. The service may be briefly unavailable during this time.\n\n⏱️ Expected duration: no longer than 30 minutes\n\nKind regards,",
"created_at": "2026-07-14T17:08:50.178+02:00",
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"name": "Scheduled Maintenance - Insights update.",
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"body": "As per our provider: Issue is resolved.",
"created_at": "2026-06-02T10:32:55.058+02:00",
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"body": "The provider informed that the root cause was identified and issue was fixed. Connectivity issues should not happen again.\nWe're confirming it with them.",
"created_at": "2026-06-01T16:44:28.957+02:00",
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"body": "We're monitoring an upstream incident with one of our infrastructure providers (ClickHouse - https://status.clickhouse.com/) that may affect parts of our Insights system.\n\nThe provider has identified the root cause and is working on a resolution. We'll post updates here as we learn more. No action is needed on your end.",
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"body": "This incident has been resolved.",
"created_at": "2026-03-16T18:04:31.369+01:00",
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{
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"body": "We are continuing to work on a fix for this issue.",
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"body": "We are currently experiencing poor performance during document upload and processing on our EU Cluster.\n\nOur Customer Care and Engineering teams are actively working on it. \n\nSorry for the inconvenience created.",
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"body": "A fix has been implemented and we are monitoring the results.",
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"body": "We've identified successfully the root cause and we're now implementing the fix.\nSoon all documents will start to be processed as normal.",
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"body": "We are currently experiencing poor performance during document upload and processing on our EU Cluster.\n\nOur Customer Care and Engineering teams are actively working on it. \n\nSorry for the inconvenience created.",
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"body": "Dear Customer,\n\nExciting news from Hypatos! 🚀\n\nOur engineering team is gearing up to upgrade our API Gateway service in the EU production environment. This upgrade is part of our continuous effort to enhance performance, reliability, and security, keeping everything running like a well-oiled machine.\n\nThe maintenance window is scheduled for Saturday, February 28th, 2026, at 11:00 AM CET (5:00 AM EST). The expected duration is up to 1 hour.\n\nNo user-facing impact is expected during this maintenance. Our systems are designed to handle this upgrade seamlessly, so you should be able to continue business as usual. However, we believe in keeping you informed every step of the way.\n\nWe kindly ask you to share this information with your internal teams and stakeholders as a precaution. Our Customer Care team will be closely monitoring the operation and will remain fully available should you need any assistance.\n\nIf you have any questions or require further information, please don't hesitate to reach out to us at:\nEU: [email protected]\nUS: [email protected]\n\nThank you for your understanding and continued trust in Hypatos. We appreciate your partnership as we continue to enhance and evolve our platform.\n\nWarm regards,\n\nThe Hypatos Customer Care Team",
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},
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"body": "Dear Customer,\n\nExciting news from Hypatos! 🚀 Our brilliant engineering wizards are rolling up their sleeves for a major upgrade to our core platform (Kubernetes) across all production environments.\n\nThis upgrade is part of our ongoing quest to make everything faster, safer, and smoother—because let’s face it, no one likes clunky tech. You can look forward to improved security, stability, and the foundation for some shiny new features coming soon.\n\nThe maintenance window is scheduled for Saturday, November 8th, 2025, between 10:00 AM and 2:00 PM CEST (1:00 AM – 5:00 AM PST). During this time, document inbound processing might be temporarily affected. The expected downtime is up to 4 hours.\n\nWe kindly ask you to inform your internal teams and stakeholders accordingly. Our Customer Care team will be closely monitoring the operation to ensure a smooth transition and will remain fully available for any assistance you may need.\n\nIf you have any questions or require further information, please don’t hesitate to reach out to us at:\nEU: [email protected]\nUS: [email protected]\n\nThank you for your understanding and continued trust in Hypatos. We appreciate your partnership as we continue to enhance and evolve our platform.\n\nWarm regards,\nThe Hypatos Customer Care Team",
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"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
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},
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2025-09-20T09:00:34.637+02:00",
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"body": "Hi Everyone,\n\nWe would like to inform you of a scheduled maintenance activity involving the replacement of our TLS certificates for the following domains:\n\ncloud.hypatos.ai\napi.cloud.hypatos.ai\ninsights.hypatos.ai\n\nThese enterprise-grade certificates are set to expire soon, and we will be replacing them proactively to ensure continued security and service reliability.\n\nImportant Notes:\n\nPlease reach out to your CSM or to the Support Team if you do not receive any certificate by mid of next week.\n\nWe are committed to ensuring a smooth and seamless transition during this maintenance window, and we anticipate no disruption to your service.\n\nIf you have any questions or concerns, please feel free to contact our support team.\n\nThank you for your continued trust in Hypatos.\n\nBest regards,\nThe Hypatos Team",
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"body": "Maintenance will begin as scheduled in 60 minutes.",
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"body": "Hi,\n\nWe’re increasing the capacity of our RDS system to enhance performance and scalability. During this maintenance window, there will be a temporary disruption to some services.\n\nImpact:\n\nDocument processing and Enrichment API requests will be unavailable for approximately 30 minutes.\n\nRequests may fail or time out during this period.\n\nSchedule:\n\nStart: [13-09-2025 11:00 CEST] - [13-09-2025 01:00 PST]\n\nEnd: [13-09-2025 11:30 CEST] - [13-09-2025 01:30 PST]\n\nWhat’s Changing?\nThis update will improve our RDS system to better handle increasing demand and ensure smoother, more reliable operations.\n\nNext Steps:\nNo action is required on your end. Services will automatically resume after maintenance.\n\nWe appreciate your understanding and patience as we continue improving our systems!\nFor updates, please follow this status page or contact us.\n\nThank you,",
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