Snapshot 19993
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "We are seeing the services on GatewayAPI.EU fully operational again.\n\nThe traffic and services will be monitored for good measure.\n\nThank you for your patience and we apologize for the inconvenience caused by this.",
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"body": "We are experiencing issues with GatewayAPI.EU and are now investigating the root cause.\n\nWe are currently working on resolving the issue.\n\nThe .COM setup is still working as intended.\n\nWe will keep you updated.",
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"body": "This incident has been resolved. \n\nMT traffic on our REST API (COM-setup) is working as expected nagain.\n\nThank you for your patience.",
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"name": "Experiencing issues with REST API on GatewayAPI.com",
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"postmortem_body": "**Summary: Disruption to outgoing messages on** [**GatewayAPI.com**](http://GatewayAPI.com) **- 23 September 2026**\n\nOn 23 September 2026, between 03:38 and 04:20 UTC \\(05:38–06:20 CEST\\), [GatewayAPI.com](http://GatewayAPI.com) experienced a 42-minute disruption on message handling. All public service APIs were affected, including the Mobile Messaging API and the REST API. Our initial status update referred only to the REST API; we apologise for under-reporting the scope.\n\nThe Customer Dashboard and our EU platform \\([GatewayAPI.eu](http://GatewayAPI.eu)\\) were not affected.\n\nMessage submissions during the incident were rejected by the API and needed to be resent.\n\n**What happened**\n\nOur platform runs on a managed Kubernetes service. During a routine automatic version upgrade performed by our cloud provider, an internal service that coordinates message processing failed to come back online. Each time it started, the platform's automated health check restarted it before startup had finished, leaving it in a restart loop.\n\n**Root cause**\n\nKubernetes health checks \\(\"probes\"\\) restart a service if a check exceeds its configured time limit. In earlier versions, this limit was not strictly enforced for our type of health check, which hid the fact that our limit was shorter than the service needs during startup.\n\nOur cloud provider had announced this change and paused automatic upgrades for clusters it identified as affected, but our cluster was not identified, so the upgrade went ahead. We take full responsibility for the configuration of our services.\n\n**Resolution**\n\nOur engineers analysed the startup requirements of the affected service and increased the health-check time limit with a safe buffer. The service then started normally, and message processing resumed.\n\n\n\nWe know how important reliable messaging is to your business and apologise for the disruption. If you have questions about how this incident affected your account, please contact our support team.",
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"body": "Traffic towards towards Tele2 Sweden is now back to normal.\n\nWe will continue to monitor for good measure.\n\nThank you for your understanding and we apologize for the inconvenience caused by this.",
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"body": "We are currently experiencing delays towards Tele2 Sweden.\n\nThe traffic will be closely monitored whilst we expect an update and for the service to be functioning as intended again.\n\nThank you for your understanding and we apologize for the inconvenience caused by this.",
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