Third Party Index

Snapshot 19995

Document
Registry listing
URL
https://status.imprivata.com/index.json
Fetched
HTTP status
200
Content type
application/json; charset=utf-8
Fetch mode
api
Size
56348 bytes
SHA-256 (raw)
81f711823161e90f54e610896c0e3e9eaa8316659d7c33f40332d3b6189cadb2
SHA-256 (normalized text)
9caceaaa3ee4cf1201e4ee4927b935a897ae316b253d7ea9bc027b86b8e86c26

Normalized text

Scripts and page chrome removed; this is what change detection compares.

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              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-09-01T01:00:09.572-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-01T01:00:09.572-04:00",
          "id": "sz4k92m4xb4x",
          "incident_id": "6c5p7q401n49",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-01T01:00:09.572-04:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-09-01T00:00:14.676-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-01T00:00:14.676-04:00",
          "id": "ymhvbwjr2jyl",
          "incident_id": "6c5p7q401n49",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-09-01T00:00:14.676-04:00",
          "wants_twitter_update": false
        },
        {
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            {
              "code": "tfb0c0rx5khf",
              "name": "Mobile Access Management - US Cloud Services",
              "new_status": "operational",
              "old_status": "operational"
            },
            {
              "code": "8l6qcm37sb8x",
              "name": "Mobile Access Management - UK Cloud Services",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance will take place on Tuesday, September 1, from 1:00–2:00 a.m. ET.\nDuring this time, customers may briefly experience MAM Launchpad disconnections followed by automatic reconnection, or some workflow errors.\nNo action is required, and service is expected to continue normally.",
          "created_at": "2026-08-17T15:39:45.469-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-09-01T01:00:45.469-04:00",
          "id": "xktj42h1rjbh",
          "incident_id": "6c5p7q401n49",
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          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-17T16:22:55.412-04:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Mobile Access Management (GroundControl) - Scheduled Maintenance Event",
      "page_id": "y5yk1bg5c0s8",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-09-01T02:00:10.214-04:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
      "scheduled_for": "2026-09-01T01:00:00.000-04:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-09-01T00:00:14.903-04:00",
      "scheduled_until": "2026-09-01T02:00:00.000-04:00",
      "shortlink": "https://stspg.io/2vkdjk6qwx1c",
      "started_at": "2026-09-01T01:00:45.469-04:00",
      "status": "completed",
      "updated_at": "2026-09-01T02:00:10.282-04:00"
    },
    {
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        {
          "created_at": "2020-05-06T14:31:56.030-04:00",
          "description": "UAT Cluster",
          "group_id": "2fkkkm0ckhg7",
          "id": "89zk343yw2gs",
          "name": "UAT Cloud Services",
          "page_id": "y5yk1bg5c0s8",
          "position": 2,
          "showcase": false,
          "start_date": null,
          "status": "operational",
          "updated_at": "2026-08-13T02:25:32.200-04:00"
        }
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      "created_at": "2026-08-11T01:35:17.522-04:00",
      "id": "z9pyzh1lqw6t",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
          "affected_components": null,
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-08-13T02:28:11.467-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T02:28:11.467-04:00",
          "id": "nm69w9r31t8l",
          "incident_id": "z9pyzh1lqw6t",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T02:28:11.467-04:00",
          "wants_twitter_update": false
        },
        {
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            {
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              "name": "Mobile Access Management - UAT Cloud Services",
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              "old_status": "operational"
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          ],
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-08-13T02:28:07.544-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T02:28:07.544-04:00",
          "id": "qx6nm727m57f",
          "incident_id": "z9pyzh1lqw6t",
          "status": "completed",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T02:28:07.544-04:00",
          "wants_twitter_update": false
        },
        {
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            {
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              "name": "Mobile Access Management - UAT Cloud Services",
              "new_status": "operational",
              "old_status": "under_maintenance"
            }
          ],
          "body": "Scheduled maintenance is still in progress. We will provide updates as necessary.",
          "created_at": "2026-08-13T02:25:32.253-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T02:25:32.253-04:00",
          "id": "369mnsn0z3wz",
          "incident_id": "z9pyzh1lqw6t",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T02:25:32.253-04:00",
          "wants_twitter_update": false
        },
        {
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            {
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              "name": "Mobile Access Management - UAT Cloud Services",
              "new_status": "under_maintenance",
              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-08-13T01:00:14.999-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T01:00:14.999-04:00",
          "id": "l7zhtkhr5tj8",
          "incident_id": "z9pyzh1lqw6t",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T01:00:14.999-04:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-08-13T00:00:27.777-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-13T00:00:27.777-04:00",
          "id": "zf56mp5lj62g",
          "incident_id": "z9pyzh1lqw6t",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-13T00:00:27.777-04:00",
          "wants_twitter_update": false
        },
        {
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              "name": "Mobile Access Management - UAT Cloud Services",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance will take place on Thursday, August 13, from 1:00–3:00 a.m. ET, during our standard maintenance window.\nDuring this time, customers may briefly experience MAM Launchpad disconnections followed by automatic reconnection, or some workflow errors.\nNo action is required, and service is expected to continue normally.",
          "created_at": "2026-08-11T01:35:17.605-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-08-11T01:35:17.605-04:00",
          "id": "2h5h3c91cpmn",
          "incident_id": "z9pyzh1lqw6t",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-08-11T01:38:01.586-04:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Mobile Access Management (GroundControl) - Scheduled Maintenance Event (UAT)",
      "page_id": "y5yk1bg5c0s8",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-08-13T02:28:07.544-04:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
      "scheduled_for": "2026-08-13T01:00:00.000-04:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-08-13T00:00:27.980-04:00",
      "scheduled_until": "2026-08-13T02:28:00.000-04:00",
      "shortlink": "https://stspg.io/yq6mr3gj9ffg",
      "started_at": "2026-08-11T01:35:17.509-04:00",
      "status": "completed",
      "updated_at": "2026-08-13T02:28:11.668-04:00"
    },
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          "created_at": "2026-07-20T15:16:52.953-04:00",
          "description": "Services for OIDC protocol authentication requests",
          "group_id": "3v4c8xmj8zyn",
          "id": "4wqrxqqz1r4f",
          "name": "Web SSO OIDC - User Authentication",
          "page_id": "y5yk1bg5c0s8",
          "position": 3,
          "showcase": false,
          "start_date": "2026-07-20T00:00:00.000-04:00",
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          "updated_at": "2026-07-29T05:30:07.304-04:00"
        }
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      "created_at": "2026-07-20T15:24:01.127-04:00",
      "id": "pmbyb141mfwy",
      "impact": "maintenance",
      "impact_override": null,
      "incident_updates": [
        {
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              "name": "Enterprise Access Management - Web SSO OIDC - User Authentication",
              "new_status": "operational",
              "old_status": "under_maintenance"
            }
          ],
          "body": "The scheduled maintenance has been completed.",
          "created_at": "2026-07-29T05:30:07.437-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-29T05:30:07.437-04:00",
          "id": "8r7zxn55tv15",
          "incident_id": "pmbyb141mfwy",
          "status": "completed",
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          "twitter_updated_at": null,
          "updated_at": "2026-07-29T05:30:07.437-04:00",
          "wants_twitter_update": false
        },
        {
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            {
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              "name": "Enterprise Access Management - Web SSO OIDC - User Authentication",
              "new_status": "under_maintenance",
              "old_status": "operational"
            }
          ],
          "body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
          "created_at": "2026-07-29T05:00:07.751-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-29T05:00:07.751-04:00",
          "id": "dc0d1jfy3lr6",
          "incident_id": "pmbyb141mfwy",
          "status": "in_progress",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-07-29T05:00:07.751-04:00",
          "wants_twitter_update": false
        },
        {
          "affected_components": null,
          "body": "Maintenance will begin as scheduled in 60 minutes.",
          "created_at": "2026-07-29T04:00:25.642-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-29T04:00:25.642-04:00",
          "id": "xhpf4szfp6z7",
          "incident_id": "pmbyb141mfwy",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-07-29T04:00:25.642-04:00",
          "wants_twitter_update": false
        },
        {
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            {
              "code": "4wqrxqqz1r4f",
              "name": "Enterprise Access Management - Web SSO OIDC - User Authentication",
              "new_status": "operational",
              "old_status": "operational"
            }
          ],
          "body": "On Wednesday, July 29th, 2026, between 5:00 AM and 5:30 AM ET, Imprivata will be performing maintenance on our EAM hybrid cloud products.\nFor a period of 5-10 minutes, during the maintenance window, customers who use Web SSO with OIDC may be presented with an error screen after logging out.\nOther cloud services will not be impacted.\nOnce maintenance is complete, services will return to normal automatically requiring no customer action.",
          "created_at": "2026-07-20T15:24:01.238-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-20T15:24:01.238-04:00",
          "id": "7lg0lt230jd6",
          "incident_id": "pmbyb141mfwy",
          "status": "scheduled",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-07-20T15:24:01.238-04:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": null,
      "name": "Imprivata Enterprise Access Management Cloud Scheduled Maintenance",
      "page_id": "y5yk1bg5c0s8",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
      "resolved_at": "2026-07-29T05:30:07.437-04:00",
      "scheduled_auto_completed": true,
      "scheduled_auto_in_progress": true,
      "scheduled_for": "2026-07-29T05:00:00.000-04:00",
      "scheduled_remind_prior": true,
      "scheduled_reminded_at": "2026-07-29T04:00:26.528-04:00",
      "scheduled_until": "2026-07-29T05:30:00.000-04:00",
      "shortlink": "https://stspg.io/cndb92kg0qw0",
      "started_at": "2026-07-20T15:24:01.112-04:00",
      "status": "completed",
      "updated_at": "2026-07-29T05:30:07.500-04:00"
    },
    {
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        {
          "created_at": "2020-05-06T14:30:48.320-04:00",
          "description": "For shared and single tenant cluster updates",
          "group_id": "2fkkkm0ckhg7",
          "id": "tfb0c0rx5khf",
          "name": "US Cloud Services",
          "page_id": "y5yk1bg5c0s8",
          "position": 1,
          "showcase": false,
          "start_date": null,
          "status": "operational",
          "updated_at": "2026-09-11T02:11:55.287-04:00"
        }
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      "created_at": "2026-07-22T08:36:38.137-04:00",
      "id": "rdkbz79t6m41",
      "impact": "minor",
      "impact_override": null,
      "incident_updates": [
        {
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            {
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              "name": "Mobile Access Management - US Cloud Services",
              "new_status": "operational",
              "old_status": "degraded_performance"
            }
          ],
          "body": "Imprivata has restored all functionality to Mobile Access Management. We see recovery of check-out and check-in workflows. Imprivata will deliver a post mortem here in the next few business days. Thank you for your patience.",
          "created_at": "2026-07-22T09:42:46.718-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-22T09:42:46.718-04:00",
          "id": "nv5dvfqdvzgm",
          "incident_id": "rdkbz79t6m41",
          "status": "resolved",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-07-22T09:42:46.718-04:00",
          "wants_twitter_update": false
        },
        {
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            {
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              "name": "Mobile Access Management - US Cloud Services",
              "new_status": "degraded_performance",
              "old_status": "degraded_performance"
            }
          ],
          "body": "Imprivata has done work to fully restore check-out and check-in functionality in Mobile Access Management (MAM). We are continuing to monitor systems to ensure full stability. We will post an update here in the near future.",
          "created_at": "2026-07-22T09:36:34.800-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-22T09:36:34.800-04:00",
          "id": "pnwkfx2sy1zh",
          "incident_id": "rdkbz79t6m41",
          "status": "monitoring",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-07-22T09:36:34.800-04:00",
          "wants_twitter_update": false
        },
        {
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              "name": "Mobile Access Management - US Cloud Services",
              "new_status": "degraded_performance",
              "old_status": "degraded_performance"
            }
          ],
          "body": "Imprivata has identified an issue affecting MAM check-in and check-out workflows. While we are seeing some stabilization, work is ongoing to fully resolve the errors. Another update will be posted when available or in 30 minutes.",
          "created_at": "2026-07-22T09:02:56.376-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-22T09:02:56.376-04:00",
          "id": "8xzj36vmwn0c",
          "incident_id": "rdkbz79t6m41",
          "status": "identified",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-07-22T09:02:56.376-04:00",
          "wants_twitter_update": false
        },
        {
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            {
              "code": "tfb0c0rx5khf",
              "name": "Mobile Access Management - US Cloud Services",
              "new_status": "degraded_performance",
              "old_status": "operational"
            }
          ],
          "body": "Imprivata is aware of an ongoing issue with Mobile Access Management (MAM) and check-out and check-in workflows failing in some scenarios. We are currently investigating and will provide an update as things progress.",
          "created_at": "2026-07-22T08:36:38.227-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-07-22T08:36:38.227-04:00",
          "id": "cn5v550b9pn0",
          "incident_id": "rdkbz79t6m41",
          "status": "investigating",
          "tweet_id": null,
          "twitter_updated_at": null,
          "updated_at": "2026-07-22T08:36:38.227-04:00",
          "wants_twitter_update": false
        }
      ],
      "metadata": {},
      "monitoring_at": "2026-07-22T09:36:34.800-04:00",
      "name": "Mobile Access Management - check-out and check-ins failing",
      "page_id": "y5yk1bg5c0s8",
      "postmortem_body": "On July 22, some customers experienced failed or delayed Mobile Access Management device workflows, including check-in, check-out, and passcode-related operations. The incident was caused by an unexpected database issue following planned maintenance on high-volume database tables. Imprivata remediated the database issue and restored normal service.\n\nWe are implementing additional pre- and post-maintenance validation, enhanced monitoring and alerting, and strengthened maintenance procedures to reduce the likelihood of recurrence and improve detection and recovery.",
      "postmortem_body_last_updated_at": "2026-08-19T14:06:09.389-04:00",
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": true,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": "2026-08-19T14:06:09.389-04:00",
      "reminder_intervals": null,
      "resolved_at": "2026-07-22T09:42:46.718-04:00",
      "scheduled_auto_completed": false,
      "scheduled_auto_in_progress": false,
      "scheduled_for": null,
      "scheduled_remind_prior": false,
      "scheduled_reminded_at": null,
      "scheduled_until": null,
      "shortlink": "https://stspg.io/2zs86cqzb0bd",
      "started_at": "2026-07-22T08:36:38.125-04:00",
      "status": "resolved",
      "updated_at": "2026-08-19T14:06:09.405-04:00"
    },
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          "description": "Services for SAML protocol authentication requests",
          "group_id": "3v4c8xmj8zyn",
          "id": "1r25c32qgnwf",
          "name": "Web SSO SAML Identity Provider - User Authentication",
          "page_id": "y5yk1bg5c0s8",
          "position": 1,
          "showcase": false,
          "start_date": "2025-12-03T00:00:00.000-05:00",
          "status": "operational",
          "updated_at": "2026-03-18T05:32:10.384-04:00"
        },
        {
          "created_at": "2025-12-03T12:02:43.771-05:00",
          "description": "Services for SAML configuration operations in the Enterprise Access Management Administration Console",
          "group_id": "3v4c8xmj8zyn",
          "id": "cgf1dy93v1fk",
          "name": "Web SSO SAML Identity Provider - Administrative Services",
          "page_id": "y5yk1bg5c0s8",
          "position": 2,
          "showcase": false,
          "start_date": "2025-12-03T00:00:00.000-05:00",
          "status": "operational",
          "updated_at": "2026-03-18T05:32:10.404-04:00"
        },
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          "created_at": "2026-07-16T04:00:37.241-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
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        },
        {
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            {
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            }
          ],
          "body": "On Thursday, July 16, 2026, beginning at 5:00 AM ET, Imprivata will be performing maintenance on our EAM Cloud Token Service.\nThis is an automated, multi-hour maintenance event; however, we do not expect downtime or customer impact during the maintenance window.\nBecause this is an automated process, a specific completion time is not available. Other cloud services will not be impacted, and no customer action is required",
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        }
      ],
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      "page_id": "y5yk1bg5c0s8",
      "postmortem_body": null,
      "postmortem_body_last_updated_at": null,
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": false,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": null,
      "reminder_intervals": null,
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    {
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        {
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          "description": "Broker application that allows connectivity between CPAMs and VPAMs",
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      "created_at": "2026-06-27T11:55:08.052-04:00",
      "id": "zlzf9vksgb6w",
      "impact": "major",
      "impact_override": null,
      "incident_updates": [
        {
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              "name": "Privileged Access Security - Nexus",
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            }
          ],
          "body": "The issue has been resolved.",
          "created_at": "2026-06-27T13:12:40.624-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-06-27T13:12:40.624-04:00",
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        },
        {
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              "name": "Privileged Access Security - Nexus",
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              "old_status": "partial_outage"
            }
          ],
          "body": "Services have been restarted. We are actively monitoring for any further issues.",
          "created_at": "2026-06-27T12:46:51.735-04:00",
          "custom_tweet": null,
          "deliver_notifications": true,
          "display_at": "2026-06-27T12:46:51.735-04:00",
          "id": "841z2jvt1zkp",
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        },
        {
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            }
          ],
          "body": "The cause of failed connections has been identified and steps are being taken to restore services.",
          "created_at": "2026-06-27T12:31:17.475-04:00",
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          "deliver_notifications": true,
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          "id": "3zjgwvv515xb",
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        },
        {
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          ],
          "body": "The Nexus for Privileged Access is currently experiencing issues. Our team is actively investigating the situation.",
          "created_at": "2026-06-27T11:55:08.131-04:00",
          "custom_tweet": null,
          "deliver_notifications": false,
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      ],
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      "name": "Nexus Issues",
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      "postmortem_body": "The Nexus server experienced a memory-related issue that caused the service to become unavailable. Restarting the SecureLink Nexus service resolved the issue, and all connections were successfully restored.\n\nAt this time, the service is operating normally. We will continue to monitor the environment and investigate the underlying cause to help prevent a recurrence.",
      "postmortem_body_last_updated_at": "2026-06-29T11:18:40.992-04:00",
      "postmortem_ignored": false,
      "postmortem_notified_subscribers": true,
      "postmortem_notified_twitter": false,
      "postmortem_published_at": "2026-06-29T11:18:40.992-04:00",
      "reminder_intervals": "[]",
      "resolved_at": "2026-06-27T13:12:40.624-04:00",
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    "name": "Imprivata",
    "url": "https://status.imprivata.com"
  },
  "status": {
    "description": "All Systems Operational",
    "indicator": "none"
  }
}