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Scripts and page chrome removed; this is what change detection compares.
{
"incidents": [
{
"created_at": "2026-09-24T10:34:26Z",
"id": "01M39FP6J71GBV5SB8SM4J5Y4C",
"impact": "minor",
"incident_updates": [
{
"body": "Customers can now access their logs on the dashboard. There was no impact to payment operations and no logs were dropped during the incident. ",
"created_at": "2026-09-24T10:52:35Z",
"display_at": "2026-09-24T10:52:35Z",
"id": "01M39GQDBNT8Q7T2M0WBH59CPC",
"incident_id": "01M39FP6J71GBV5SB8SM4J5Y4C",
"status": "resolved",
"updated_at": "2026-09-24T10:52:35Z"
},
{
"body": "Customers may experience a small delay in logs appearing for events processed in Europe. We're currently working through the backlog of event logs, and expect the logs to start appearing within the next hour. No other products are impacted.",
"created_at": "2026-09-24T10:34:26Z",
"display_at": "2026-09-24T10:34:26Z",
"id": "01M39FP6J7QPXBXTWA4WRCGQFH",
"incident_id": "01M39FP6J71GBV5SB8SM4J5Y4C",
"status": "identified",
"updated_at": "2026-09-24T10:34:26Z"
}
],
"name": "Delay on Logs on the dashboard",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-09-24T10:52:35Z",
"status": "resolved",
"updated_at": "2026-09-24T10:52:35Z"
},
{
"created_at": "2026-09-03T14:52:06Z",
"id": "01M1KW2XDD05TD6GW0MFEF0PYV",
"impact": "minor",
"incident_updates": [
{
"body": "Incident resolved with downstream provider and error rates returned to normal.",
"created_at": "2026-09-03T21:45:36Z",
"display_at": "2026-09-03T21:45:36Z",
"id": "01M1MKR162EN7K2PYMZRPM7YFF",
"incident_id": "01M1KW2XDD05TD6GW0MFEF0PYV",
"status": "resolved",
"updated_at": "2026-09-03T21:45:36Z"
},
{
"body": "We are seeing error rates returning to normal for Mastercard Network Token operations.",
"created_at": "2026-09-03T20:28:13Z",
"display_at": "2026-09-03T20:28:13Z",
"id": "01M1MFAAZ93Q2WS0RAMRRFDM97",
"incident_id": "01M1KW2XDD05TD6GW0MFEF0PYV",
"status": "monitoring",
"updated_at": "2026-09-03T20:28:13Z"
},
{
"body": "We continue to see elevated error rates on Mastercard network token provisioning and cryptogram requests due to an incident with our downstream service provider. Other networks are not impacted.\n\nWhere possible, customers should fallback to processing payments using their Evervault encrypted PANs.\n\nWe will provide an update as soon as we have more information.",
"created_at": "2026-09-03T16:50:39Z",
"display_at": "2026-09-03T16:50:39Z",
"id": "01M1M2VZA4Z7MR7WQSVF308VTV",
"incident_id": "01M1KW2XDD05TD6GW0MFEF0PYV",
"status": "monitoring",
"updated_at": "2026-09-03T16:50:39Z"
},
{
"body": "We are currently observing elevated error rates related to Mastercard’s token service. Mastercard is experiencing multiple incidents across its services, which may be contributing to the disruption.\n\nWe are monitoring the situation closely and will provide a further update as soon as more information becomes available.",
"created_at": "2026-09-03T14:52:06Z",
"display_at": "2026-09-03T14:52:06Z",
"id": "01M1KW2XDDA4CW7WZQ07CR82QT",
"incident_id": "01M1KW2XDD05TD6GW0MFEF0PYV",
"status": "monitoring",
"updated_at": "2026-09-03T14:52:06Z"
}
],
"name": "Network Token Service Degradation [Mastercard]",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-09-03T21:45:36Z",
"status": "resolved",
"updated_at": "2026-09-03T21:45:36Z"
},
{
"created_at": "2026-08-19T06:44:17Z",
"id": "01M0CC6WPN807QN8HGDD0KHG6F",
"impact": "major",
"incident_updates": [
{
"body": "Error rates have returned to their baseline. We are working with our downstream partners to establish causation and stability remediations. If you have any further questions please reach out to your support contact",
"created_at": "2026-08-19T08:00:20Z",
"display_at": "2026-08-19T08:00:20Z",
"id": "01M0CGJ5EW71645PPQ8MG75KQ3",
"incident_id": "01M0CC6WPN807QN8HGDD0KHG6F",
"status": "resolved",
"updated_at": "2026-08-19T08:00:20Z"
},
{
"body": "We continue to monitor the situation. We are seeing some early signs of recovery with some successful token provisioning operations with Mastercard however this is not yet consistent across all customers. We are in touch with the relevant teams at Mastercard.",
"created_at": "2026-08-19T07:15:57Z",
"display_at": "2026-08-19T07:15:57Z",
"id": "01M0CE0WHZKJAH6HSFMJAS3VV2",
"incident_id": "01M0CC6WPN807QN8HGDD0KHG6F",
"status": "monitoring",
"updated_at": "2026-08-19T07:15:57Z"
},
{
"body": "Our monitoring alerted us to an increase in error rates when provisioning network tokens with Mastercard. \n\nThis is a fault with the downstream Mastercard systems that we are actively monitoring and in contact with them.",
"created_at": "2026-08-19T06:44:17Z",
"display_at": "2026-08-19T06:44:17Z",
"id": "01M0CC6WPN0ADPH08HZ0T8HJN9",
"incident_id": "01M0CC6WPN807QN8HGDD0KHG6F",
"status": "identified",
"updated_at": "2026-08-19T06:44:17Z"
}
],
"name": "Mastercard network token provisioning degradation",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-08-19T08:00:20Z",
"status": "resolved",
"updated_at": "2026-08-19T08:00:21Z"
},
{
"created_at": "2026-08-07T15:27:35Z",
"id": "01KZEDCFDXJHXRKG9YFNGVGNXM",
"impact": "major",
"incident_updates": [
{
"body": "Workload is back to normal",
"created_at": "2026-08-07T17:58:35Z",
"display_at": "2026-08-07T17:58:35Z",
"id": "01KZEP0Y89J53SYNHNC312KAVB",
"incident_id": "01KZEDCFDXJHXRKG9YFNGVGNXM",
"status": "resolved",
"updated_at": "2026-08-07T17:58:35Z"
},
{
"body": "We have identified an increase in errors in our attestation endpoint for enclaves.\n\nA fix has been implemented and we are now monitoring the impact",
"created_at": "2026-08-07T15:27:35Z",
"display_at": "2026-08-07T15:27:35Z",
"id": "01KZEDCFDXEY4G1DPV61WWK4T2",
"incident_id": "01KZEDCFDXJHXRKG9YFNGVGNXM",
"status": "monitoring",
"updated_at": "2026-08-07T15:27:35Z"
}
],
"name": "Increase error in Enclave attestations",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-08-07T17:58:35Z",
"status": "resolved",
"updated_at": "2026-08-07T17:58:35Z"
},
{
"created_at": "2026-08-07T11:26:31Z",
"id": "01KZDZK267RE1X3MGA7JJ0FVXC",
"impact": "major",
"incident_updates": [
{
"body": "Workload is back to normal",
"created_at": "2026-08-07T13:50:04Z",
"display_at": "2026-08-07T13:50:04Z",
"id": "01KZE7SWY5AQ3SQ0505VDBYQHP",
"incident_id": "01KZDZK267RE1X3MGA7JJ0FVXC",
"status": "resolved",
"updated_at": "2026-08-07T13:50:04Z"
},
{
"body": "We have applied a fix to the management API and are currently monitoring overall system health",
"created_at": "2026-08-07T12:02:53Z",
"display_at": "2026-08-07T12:02:53Z",
"id": "01KZE1NMQARQN0B4AHQNRTMWWV",
"incident_id": "01KZDZK267RE1X3MGA7JJ0FVXC",
"status": "monitoring",
"updated_at": "2026-08-07T12:02:53Z"
},
{
"body": "We have identified the cause and are working on a fix",
"created_at": "2026-08-07T11:31:05Z",
"display_at": "2026-08-07T11:31:05Z",
"id": "01KZDZVDZRDA7J9VQREZGMR579",
"incident_id": "01KZDZK267RE1X3MGA7JJ0FVXC",
"status": "identified",
"updated_at": "2026-08-07T11:31:05Z"
},
{
"body": "We are investigating an increase in errors in the Configuration API.\n\nCreation of new resources and editing existing resources might be affected. Dashboard operations could fail",
"created_at": "2026-08-07T11:26:31Z",
"display_at": "2026-08-07T11:26:31Z",
"id": "01KZDZK267MWJP43NC8V4VK81X",
"incident_id": "01KZDZK267RE1X3MGA7JJ0FVXC",
"status": "investigating",
"updated_at": "2026-08-07T11:26:31Z"
}
],
"name": "Increased errors on Configuration API",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-08-07T13:50:04Z",
"status": "resolved",
"updated_at": "2026-08-07T13:50:04Z"
},
{
"created_at": "2026-07-15T07:33:56Z",
"id": "01KXJB4MZ96FXRQK37A9KZDQAP",
"impact": "major",
"incident_updates": [
{
"body": "We have see no further instability in Mastercard 3D Secure authentication requests.",
"created_at": "2026-07-16T09:03:16Z",
"display_at": "2026-07-16T09:03:16Z",
"id": "01KXN2MYAHERSNEPWJ1CD1CPP3",
"incident_id": "01KXJB4MZ96FXRQK37A9KZDQAP",
"status": "resolved",
"updated_at": "2026-07-16T09:03:16Z"
},
{
"body": "Authentications have returned to expected levels. Mastercard have not formally confirmed resolution, so we will continue to monitor in the background and re-open the incident if issues continue.",
"created_at": "2026-07-15T11:17:59Z",
"display_at": "2026-07-15T11:17:59Z",
"id": "01KXJQYX5TV970H8X6B4R523HY",
"incident_id": "01KXJB4MZ96FXRQK37A9KZDQAP",
"status": "monitoring",
"updated_at": "2026-07-15T11:17:59Z"
},
{
"body": "We are continuing to see stabilisation in approval rates from Mastercard. We are continuing to monitor and will confirm resolution once Mastercard has resolved their incident. ",
"created_at": "2026-07-15T09:33:54Z",
"display_at": "2026-07-15T09:33:54Z",
"id": "01KXJJ0AHB78DV8VEC70V99SC3",
"incident_id": "01KXJB4MZ96FXRQK37A9KZDQAP",
"status": "monitoring",
"updated_at": "2026-07-15T09:33:54Z"
},
{
"body": "As of 8:10 UTC, we are beginning to see signs of recovery from Mastercard.",
"created_at": "2026-07-15T08:30:15Z",
"display_at": "2026-07-15T08:30:15Z",
"id": "01KXJEBRG2SCM2GQ6Y92RVMXFY",
"incident_id": "01KXJB4MZ96FXRQK37A9KZDQAP",
"status": "monitoring",
"updated_at": "2026-07-15T08:30:15Z"
},
{
"body": "Mastercard 3D Secure authentication requests are failing due to a downstream outage of the Mastercard Identity Check Directory Server. We are continuing to monitor for recovery.",
"created_at": "2026-07-15T07:33:56Z",
"display_at": "2026-07-15T07:05:00Z",
"id": "01KXJB4MZ9461HS9PMZX1TTZEY",
"incident_id": "01KXJB4MZ96FXRQK37A9KZDQAP",
"status": "identified",
"updated_at": "2026-07-15T07:34:35Z"
}
],
"name": "Mastercard Identity Check Outage",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-07-16T09:03:16Z",
"status": "resolved",
"updated_at": "2026-07-16T09:03:16Z"
},
{
"created_at": "2026-07-10T16:56:32Z",
"id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"impact": "major",
"incident_updates": [
{
"body": "all impacted services have recovered.",
"created_at": "2026-07-10T18:20:46Z",
"display_at": "2026-07-10T18:20:46Z",
"id": "01KX6M5EQ0JNKBAMFQ6W5MRFYJ",
"incident_id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"status": "resolved",
"updated_at": "2026-07-10T18:20:46Z"
},
{
"body": "customers may see some replayed webhooks as a result of this incident. webhooks that were successfully delivered were not correctly acknowledged within our system, resulting in a retry.",
"created_at": "2026-07-10T18:11:02Z",
"display_at": "2026-07-10T18:11:02Z",
"id": "01KX6KKMBCGSGEY5PGMA4JGWSM",
"incident_id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"status": "monitoring",
"updated_at": "2026-07-10T18:11:02Z"
},
{
"body": "we have circumvented the third party in the impacted services and are seeing signs of recovery. our team will continue to monitor system health.",
"created_at": "2026-07-10T18:05:43Z",
"display_at": "2026-07-10T18:05:43Z",
"id": "01KX6K9X219ZMNEZHRAHNZE49Z",
"incident_id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"status": "identified",
"updated_at": "2026-07-10T18:05:43Z"
},
{
"body": "webhook delivery is beginning to recover after removing the third party dependency. we continue to work on a fix for the enclave deployment pipeline.",
"created_at": "2026-07-10T17:56:36Z",
"display_at": "2026-07-10T17:56:36Z",
"id": "01KX6JS6BS56VCTTWCZTHW4AS5",
"incident_id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"status": "identified",
"updated_at": "2026-07-10T17:56:36Z"
},
{
"body": "Enclave provisioning is also delayed through this third party incident. We are working to circumvent them to restore functionality.",
"created_at": "2026-07-10T17:38:23Z",
"display_at": "2026-07-10T17:38:23Z",
"id": "01KX6HQVB2TG7WWK4006A3G3FG",
"incident_id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"status": "identified",
"updated_at": "2026-07-10T17:38:23Z"
},
{
"body": "We are working to restore health to webhooks delivery by removing the impacted vendor.",
"created_at": "2026-07-10T17:20:45Z",
"display_at": "2026-07-10T17:20:45Z",
"id": "01KX6GQHYEXZFD0FHDN9FP2KH3",
"incident_id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"status": "identified",
"updated_at": "2026-07-10T17:20:45Z"
},
{
"body": "Webhook deliveries are currently delayed due to an outage at a third party provider. We are monitoring the incident and exploring ways to remediate.",
"created_at": "2026-07-10T16:56:32Z",
"display_at": "2026-07-10T16:56:32Z",
"id": "01KX6FB78B71RSG1GRG06VZYB4",
"incident_id": "01KX6FB78BXDQ3B6ZXK4SMWTVY",
"status": "investigating",
"updated_at": "2026-07-10T16:56:32Z"
}
],
"name": "Disrupted Enclave Deployments and Webhook Deliveries",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-07-10T18:20:46Z",
"status": "resolved",
"updated_at": "2026-07-10T18:21:38Z"
},
{
"created_at": "2026-03-12T16:59:35Z",
"id": "01KKHFTHS0ZX98K7J7J4MY4F7B",
"impact": "minor",
"incident_updates": [
{
"body": "This incident has been resolved",
"created_at": "2026-03-12T20:17:35Z",
"display_at": "2026-03-12T20:17:35Z",
"id": "01KKHV52T44N2628MC0269FW88",
"incident_id": "01KKHFTHS0ZX98K7J7J4MY4F7B",
"status": "resolved",
"updated_at": "2026-03-12T20:17:35Z"
},
{
"body": "We have identified the problem and are replaying the logs to the dashboard, no data loss is expected.\n\nSome metrics might take up to 24 hours to reflect the missing data.",
"created_at": "2026-03-12T17:59:34Z",
"display_at": "2026-03-12T17:59:34Z",
"id": "01KKHK8CAA7YRQCC2P9WDNHNV8",
"incident_id": "01KKHFTHS0ZX98K7J7J4MY4F7B",
"status": "identified",
"updated_at": "2026-03-12T17:59:34Z"
},
{
"body": "We are aware of missing logs in the log viewer affecting customers in the US region.",
"created_at": "2026-03-12T16:59:35Z",
"display_at": "2026-03-12T16:59:35Z",
"id": "01KKHFTHS00GF4Z0ECQ5VP0E18",
"incident_id": "01KKHFTHS0ZX98K7J7J4MY4F7B",
"status": "investigating",
"updated_at": "2026-03-12T16:59:35Z"
}
],
"name": "Degraded visibility into Logs",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-03-12T20:17:35Z",
"status": "resolved",
"updated_at": "2026-03-12T20:17:35Z"
},
{
"created_at": "2026-02-10T21:45:11Z",
"id": "01KH4R7YA0WNAV044YEB4F4B6G",
"impact": "minor",
"incident_updates": [
{
"body": "Our Cloud Service Provider has declared full recovery from DNS resolution errors (intermittently returning NXDOMAIN responses). We have seen traffic volumes restore to normal levels.",
"created_at": "2026-02-10T22:37:25Z",
"display_at": "2026-02-10T22:37:25Z",
"id": "01KH4V7JCWTS5BHJ68Y70Q56TZ",
"incident_id": "01KH4R7YA0WNAV044YEB4F4B6G",
"status": "resolved",
"updated_at": "2026-02-10T22:37:25Z"
},
{
"body": "Our Cloud Service Provider has declared significant recovery from the incorrect DNS resolutions and we are monitoring to ensure traffic has restored to normal levels.",
"created_at": "2026-02-10T22:18:09Z",
"display_at": "2026-02-10T22:18:09Z",
"id": "01KH4T4A108X6BRZDS2V6WEN1N",
"incident_id": "01KH4R7YA0WNAV044YEB4F4B6G",
"status": "monitoring",
"updated_at": "2026-02-10T22:18:09Z"
},
{
"body": "We are monitoring intermittent loading of our JavaScript SDK for Card Collection as a result of DNS resolution failures from our Cloud Service Provider",
"created_at": "2026-02-10T21:45:11Z",
"display_at": "2026-02-10T21:45:11Z",
"id": "01KH4R7YA03CV00H6MS4GWPET8",
"incident_id": "01KH4R7YA0WNAV044YEB4F4B6G",
"status": "investigating",
"updated_at": "2026-02-10T21:45:11Z"
}
],
"name": "Intermittent loading failures of JavaScript SDK",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2026-02-10T22:37:25Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-12-25T09:49:40Z",
"id": "01KDAEKZW2WZRBF4R881W2AK8H",
"impact": "minor",
"incident_updates": [
{
"body": "This incident is now resolved",
"created_at": "2025-12-25T14:18:14Z",
"display_at": "2025-12-25T14:18:14Z",
"id": "01KDAXZR8TJXQTBDZRETK6MR7V",
"incident_id": "01KDAEKZW2WZRBF4R881W2AK8H",
"status": "resolved",
"updated_at": "2025-12-25T14:18:14Z"
},
{
"body": "A fallback was implemented for VISA sessions, and error rates have dropped to normal levels.",
"created_at": "2025-12-25T12:54:40Z",
"display_at": "2025-12-25T10:06:00Z",
"id": "01KDAS6RG82P42GFMS58ZKD3B5",
"incident_id": "01KDAEKZW2WZRBF4R881W2AK8H",
"status": "monitoring",
"updated_at": "2025-12-25T12:55:02Z"
},
{
"body": "We are aware of increased failure rates for 3DS sessions using VISA cards.\n\nOur engineering team is actively investigating the root cause of the increased failure rate. We will provide further updates as soon as more information becomes available.",
"created_at": "2025-12-25T09:49:40Z",
"display_at": "2025-12-25T09:49:40Z",
"id": "01KDAEKZW2G162BC2TGPV18B5F",
"incident_id": "01KDAEKZW2WZRBF4R881W2AK8H",
"status": "investigating",
"updated_at": "2025-12-25T09:49:40Z"
}
],
"name": "Degraded 3DS sessions",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-12-25T14:18:14Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-11-18T11:57:42Z",
"id": "01KABD7TY7V8M0X3CZ30JJJC4G",
"impact": "major",
"incident_updates": [
{
"body": "Upstream provider has resolved the incident and all systems are operating as expected.",
"created_at": "2025-11-18T15:31:54Z",
"display_at": "2025-11-18T15:31:54Z",
"id": "01KABSG2EKH9PES9AP15D40MXV",
"incident_id": "01KABD7TY7V8M0X3CZ30JJJC4G",
"status": "resolved",
"updated_at": "2025-11-18T15:31:54Z"
},
{
"body": "We are seeing services recover, and are monitoring for any secondary impact.",
"created_at": "2025-11-18T12:37:16Z",
"display_at": "2025-11-18T12:37:16Z",
"id": "01KABFG96HC15V9N3PPG1HE10Q",
"incident_id": "01KABD7TY7V8M0X3CZ30JJJC4G",
"status": "monitoring",
"updated_at": "2025-11-18T12:37:16Z"
},
{
"body": "3DS sessions might also be affected by the provider outage",
"created_at": "2025-11-18T12:00:03Z",
"display_at": "2025-11-18T12:00:03Z",
"id": "01KABDC4KB80HFP6QPY0DKCF8P",
"incident_id": "01KABD7TY7V8M0X3CZ30JJJC4G",
"status": "investigating",
"updated_at": "2025-11-18T12:00:03Z"
},
{
"body": "We are aware of an incident with one of our providers that can cause increased errors calling relay and the Dashboard.",
"created_at": "2025-11-18T11:57:42Z",
"display_at": "2025-11-18T11:57:42Z",
"id": "01KABD7TY7FRZFVSH1HJP2EWMF",
"incident_id": "01KABD7TY7V8M0X3CZ30JJJC4G",
"status": "investigating",
"updated_at": "2025-11-18T11:57:42Z"
}
],
"name": "Increased network errors",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-11-18T15:31:54Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-11-16T15:28:00Z",
"id": "01KA6MFFSFMS2TR3R5WRX6PFPD",
"impact": "critical",
"incident_updates": [
{
"body": "All Enclave functionality has been restored",
"created_at": "2025-11-16T17:41:27Z",
"display_at": "2025-11-16T16:33:00Z",
"id": "01KA6W3V0R1C4P2Q8C5XTN9E51",
"incident_id": "01KA6MFFSFMS2TR3R5WRX6PFPD",
"status": "resolved",
"updated_at": "2025-11-16T17:43:33Z"
},
{
"body": "We have actioned the issue and are currently monitoring the situation. We will provide further updates as necessary.",
"created_at": "2025-11-16T16:28:13Z",
"display_at": "2025-11-16T16:28:13Z",
"id": "01KA6QXQFDZQZB69B2AQ6QNNFA",
"incident_id": "01KA6MFFSFMS2TR3R5WRX6PFPD",
"status": "monitoring",
"updated_at": "2025-11-16T16:28:13Z"
},
{
"body": "We have identified the root cause of the ongoing incident and are actively working to correct it. Our team is focused on resolving the issue as quickly as possible. We will continue to monitor the situation and provide further updates as we make progress.",
"created_at": "2025-11-16T16:16:25Z",
"display_at": "2025-11-16T16:16:25Z",
"id": "01KA6Q84RRH5DM29KPEGP3DNY9",
"incident_id": "01KA6MFFSFMS2TR3R5WRX6PFPD",
"status": "identified",
"updated_at": "2025-11-16T16:16:25Z"
},
{
"body": "We are currently investigating an issue affecting the Enclaves product. Our team is actively working to resolve the situation and will provide updates as we learn more.",
"created_at": "2025-11-16T15:28:00Z",
"display_at": "2025-11-16T15:28:00Z",
"id": "01KA6MFFSF0B495RY57W23RCSR",
"incident_id": "01KA6MFFSFMS2TR3R5WRX6PFPD",
"status": "investigating",
"updated_at": "2025-11-16T15:28:00Z"
}
],
"name": "Increase in 500 Errors from Enclaves",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-11-16T16:33:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-11-06T12:00:54Z",
"id": "01K9CGN2RWR4JR5HN6ZF0Q3GT3",
"impact": "none",
"incident_updates": [
{
"body": "This incident is now resolved",
"created_at": "2025-11-06T17:18:35Z",
"display_at": "2025-11-06T17:18:35Z",
"id": "01K9D2TRQ3SXD6S6844RP92RMX",
"incident_id": "01K9CGN2RWR4JR5HN6ZF0Q3GT3",
"status": "resolved",
"updated_at": "2025-11-06T17:18:35Z"
},
{
"body": "Our team has taken the necessary steps to correct the problem, and we are now actively monitoring the system's health to ensure everything continues to run smoothly.",
"created_at": "2025-11-06T12:49:44Z",
"display_at": "2025-11-06T12:49:44Z",
"id": "01K9CKEFTVJHJJ1MWXF4Q77RRR",
"incident_id": "01K9CGN2RWR4JR5HN6ZF0Q3GT3",
"status": "monitoring",
"updated_at": "2025-11-06T12:49:44Z"
},
{
"body": "We are currently experiencing issues with the **Custom Domains** feature. While existing custom domains **will continue to function normally**, new management actions for custom domains (such as adding or deleting domains) are currently failing.\n\nOur team is actively working on resolving the issue, and we will provide further updates as soon as we have more information.",
"created_at": "2025-11-06T12:00:54Z",
"display_at": "2025-11-06T12:00:54Z",
"id": "01K9CGN2RWW4K2CFNF88FP2FNV",
"incident_id": "01K9CGN2RWR4JR5HN6ZF0Q3GT3",
"status": "identified",
"updated_at": "2025-11-06T12:00:54Z"
}
],
"name": "Errors while creating Custom Domains",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-11-06T17:18:35Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-10-21T20:47:38Z",
"id": "01K848E28P8RJDRC7X511H96W7",
"impact": "minor",
"incident_updates": [
{
"body": "The system has remained stable with no further 3DS errors.",
"created_at": "2025-10-22T15:43:55Z",
"display_at": "2025-10-22T15:43:55Z",
"id": "01K869EMQ8V85HV40Y24THXW3R",
"incident_id": "01K848E28P8RJDRC7X511H96W7",
"status": "resolved",
"updated_at": "2025-10-22T15:43:55Z"
},
{
"body": "We have resolved the issue and are seeing successful sessions. We are continuing to closely monitor the status.",
"created_at": "2025-10-21T21:57:52Z",
"display_at": "2025-10-21T21:57:52Z",
"id": "01K84CEMY28NF6XMXNKGGEG35Y",
"incident_id": "01K848E28P8RJDRC7X511H96W7",
"status": "monitoring",
"updated_at": "2025-10-21T21:57:52Z"
},
{
"body": "We are investigating elevated error rates for 3D Secure authentications performed on the American Express Directory Server. \n\n \n\nAll other networks are unaffected.",
"created_at": "2025-10-21T20:47:38Z",
"display_at": "2025-10-21T20:47:38Z",
"id": "01K848E28PW80T6QZ5QXTBTZ3H",
"incident_id": "01K848E28P8RJDRC7X511H96W7",
"status": "investigating",
"updated_at": "2025-10-21T20:47:38Z"
}
],
"name": "Elevated error rates for American Express 3D Secure authentications",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-10-22T15:43:55Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-10-20T07:47:43Z",
"id": "01K809D89PEKJW7REF8MG58JVJ",
"impact": "critical",
"incident_updates": [
{
"body": "We have seen our services fully recover across all regions.",
"created_at": "2025-10-21T22:05:01Z",
"display_at": "2025-10-21T22:05:01Z",
"id": "01K84CVR96RE2G7CRZFC9VJNKP",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "resolved",
"updated_at": "2025-10-21T22:05:01Z"
},
{
"body": "The impacted services have recovered. Customers that rerouted their traffic to our eu region during the impact period can resume traffic to `api.evervault.com` as normal.",
"created_at": "2025-10-21T08:48:47Z",
"display_at": "2025-10-21T08:48:47Z",
"id": "01K82Z9SW8BT9P3JK97YHX6XHM",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-21T08:48:47Z"
},
{
"body": "We are seeing recovery to all impacted services, and continue to monitor closely.",
"created_at": "2025-10-21T05:51:37Z",
"display_at": "2025-10-21T05:51:37Z",
"id": "01K82N5DAT92ST50ZYJPSQ04JV",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-21T05:51:37Z"
},
{
"body": "Resource restrictions from AWS as well as cascading issues with AWS ELB has led to intermittent issues configuring Evervault products via the Management API and Dashboard. Critical path traffic is unaffected, and traffic has been routed to our European availability zones. We recommend that any customers who have manually routed traffic to our US region reroute requests to our European API at https://eu-ie.api.evervault.com",
"created_at": "2025-10-20T20:04:07Z",
"display_at": "2025-10-20T20:04:07Z",
"id": "01K81KHNCZBPNF9AMPPA1XHP40",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-20T20:04:07Z"
},
{
"body": "Services across the US region continue to see increased latency and error rates. Where applicable we recommend re-routing traffic to our EU region - https://eu-ie.api.evervalt.com",
"created_at": "2025-10-20T15:44:43Z",
"display_at": "2025-10-20T15:44:43Z",
"id": "01K814PP171FE5M5PWD1WFCPT5",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-20T15:44:43Z"
},
{
"body": "Most services are now functioning normally. Deployments for new Evervault Enclaves are being impacted by a capacity limits in AWS us-east-1, but deployments for existing Enclaves are functioning normally.",
"created_at": "2025-10-20T13:35:41Z",
"display_at": "2025-10-20T13:35:41Z",
"id": "01K80XADMAXWN2VMXNG9W579BE",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-20T13:35:41Z"
},
{
"body": "Although we are seeing recovery, we are still observing intermittent issues in the US region. Please continue to re-route traffic to the EU where applicable.",
"created_at": "2025-10-20T10:22:20Z",
"display_at": "2025-10-20T10:22:20Z",
"id": "01K80J8BTVADMNDAGJAEC68BE4",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-20T10:22:20Z"
},
{
"body": "Encryption and bin-lookup operations can be re-routed to the EU via https://eu-ie.api.evervault.com to mitigate impact as we continue to monitor recovery",
"created_at": "2025-10-20T09:42:09Z",
"display_at": "2025-10-20T09:42:09Z",
"id": "01K80FYSMVJ6F5QJ723FC7M9A4",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-20T09:42:09Z"
},
{
"body": "We are seeing significant signs of recovery and are monitoring services as recovery continues.\n\n3DS operations, Network Token operations, and Function invocations should begin to recover in US region. ",
"created_at": "2025-10-20T09:36:05Z",
"display_at": "2025-10-20T09:36:05Z",
"id": "01K80FKPFFD2E25PD73PB2CCE7",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "monitoring",
"updated_at": "2025-10-20T09:36:05Z"
},
{
"body": "Customers using the Network Token API should re-route traffic to the EU (https://eu-ie.api.evervault.com)",
"created_at": "2025-10-20T09:03:08Z",
"display_at": "2025-10-20T09:03:08Z",
"id": "01K80DQBZPYYN604TY3KQQ42JW",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "investigating",
"updated_at": "2025-10-20T09:03:08Z"
},
{
"body": "Functions users should re-route traffic to the EU when invoking Functions -`https://eu-ie.api.evervault.com`",
"created_at": "2025-10-20T08:52:47Z",
"display_at": "2025-10-20T08:52:47Z",
"id": "01K80D4D6CM84BCPJYBYAX6BAQ",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "investigating",
"updated_at": "2025-10-20T08:52:47Z"
},
{
"body": "We're currently experiencing a service disruption affecting our API due to an ongoing outage in AWS US-EAST-1. Our team is actively monitoring the situation and working to mitigate impact.\n\nAt this time, customers may experience intermittent errors or increased latency when using our API. We'll provide updates as soon as AWS restores normal services and our systems recover.\n\nThank you for your patience and understanding",
"created_at": "2025-10-20T07:47:43Z",
"display_at": "2025-10-20T07:47:43Z",
"id": "01K809D89P5DKM8KZ7DYSM4FQX",
"incident_id": "01K809D89PEKJW7REF8MG58JVJ",
"status": "investigating",
"updated_at": "2025-10-20T07:47:43Z"
}
],
"name": "Cloud Service Provider Outage",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-10-21T22:05:01Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-10-19T11:58:40Z",
"id": "01K7Y5C26PSPV4X0XHPED6HC0N",
"impact": "minor",
"incident_updates": [
{
"body": "American Express 3DS session authentications are now healthy",
"created_at": "2025-10-19T11:58:40Z",
"display_at": "2025-10-19T11:55:00Z",
"id": "01K7Y5C26PCE1BSADR8W4AR47C",
"incident_id": "01K7Y5C26PSPV4X0XHPED6HC0N",
"status": "resolved",
"updated_at": "2025-10-19T11:58:40Z"
},
{
"body": "We are investigating degraded performance for American Express 3DS session authentications",
"created_at": "2025-10-19T11:58:40Z",
"display_at": "2025-10-18T22:30:00Z",
"id": "01K7Y5C26P8341J0WDG1BQH6MF",
"incident_id": "01K7Y5C26PSPV4X0XHPED6HC0N",
"status": "investigating",
"updated_at": "2025-10-19T11:58:40Z"
}
],
"name": "3DS Session Failures",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-10-19T11:55:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-06-06T15:29:01Z",
"id": "01JX2XR5RDZV7WZR5T0SZTZ7RG",
"impact": "minor",
"incident_updates": [
{
"body": "The impacting change was reverted, and the root cause was identified and addressed.\n\n \n\nThere was no impact following the initial period from 2025-06-06T13:30:40.807Z to 2025-06-06T13:35:25.077Z.",
"created_at": "2025-06-09T10:22:29Z",
"display_at": "2025-06-06T16:00:00Z",
"id": "01JXA3D2BE6D1BT35F44ZMN0X8",
"incident_id": "01JX2XR5RDZV7WZR5T0SZTZ7RG",
"status": "resolved",
"updated_at": "2025-06-09T10:23:26Z"
},
{
"body": "\u003e For a 5 minute period from 2025-06-06T13:30:40.807Z to 2025-06-06T13:35:25.077Z, our 3DS server in the EU failed requests with an error message stating that the feature was disabled. This was due to a misconfiguration in a Database migration. We have reverted the Database migration to correct its configuration before proceeding.",
"created_at": "2025-06-06T15:29:01Z",
"display_at": "2025-06-06T15:29:01Z",
"id": "01JX2XR5RDQ4NWB3M1RKCR6X1Z",
"incident_id": "01JX2XR5RDZV7WZR5T0SZTZ7RG",
"status": "monitoring",
"updated_at": "2025-06-06T15:29:01Z"
}
],
"name": "3DS Request Failures in EU",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-06-06T16:00:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-05-21T12:09:00Z",
"id": "01JVSBYE5TF3QFY44CAEP17MYW",
"impact": "major",
"incident_updates": [
{
"body": "This incident is now resolved",
"created_at": "2025-05-21T12:09:00Z",
"display_at": "2025-05-21T10:18:00Z",
"id": "01JVSBYE5TXKJMVZHC92TAA55T",
"incident_id": "01JVSBYE5TF3QFY44CAEP17MYW",
"status": "resolved",
"updated_at": "2025-05-21T12:09:00Z"
},
{
"body": "We have identified the issue and a fix has been applied. Errors have ceased and service has resumed.",
"created_at": "2025-05-21T12:09:00Z",
"display_at": "2025-05-21T10:17:00Z",
"id": "01JVSBYE5T650Y5N8J8YFT1SYN",
"incident_id": "01JVSBYE5TF3QFY44CAEP17MYW",
"status": "identified",
"updated_at": "2025-05-21T12:09:00Z"
},
{
"body": "We are investigating an issue affecting 3DS sessions in some regions.",
"created_at": "2025-05-21T12:09:00Z",
"display_at": "2025-05-21T09:57:00Z",
"id": "01JVSBYE5T5THJTHKP55N5ZMY4",
"incident_id": "01JVSBYE5TF3QFY44CAEP17MYW",
"status": "investigating",
"updated_at": "2025-05-21T12:09:00Z"
}
],
"name": "3DS Session Failures",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-05-21T10:18:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-02-22T05:27:16Z",
"id": "01JMP1ZK08P0N2SXE76QR15AVF",
"impact": "minor",
"incident_updates": [
{
"body": "Latency to enclaves has returned to normal levels.",
"created_at": "2025-02-22T10:29:28Z",
"display_at": "2025-02-22T10:29:28Z",
"id": "01JMPK8YD2B2VBJ5BAV4A02C7G",
"incident_id": "01JMP1ZK08P0N2SXE76QR15AVF",
"status": "resolved",
"updated_at": "2025-02-22T10:29:28Z"
},
{
"body": "We are investigating an increase in errors being returned from enclaves for decryption events.",
"created_at": "2025-02-22T05:27:16Z",
"display_at": "2025-02-22T05:27:16Z",
"id": "01JMP1ZK08Z46SV6RA4C0JPC5A",
"incident_id": "01JMP1ZK08P0N2SXE76QR15AVF",
"status": "investigating",
"updated_at": "2025-02-22T05:27:16Z"
}
],
"name": "Increased Enclave IO error rate",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-02-22T10:29:28Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-01-20T18:34:56Z",
"id": "01JJ2FY4QCZ9W3X3XFSDDQZNQC",
"impact": "none",
"incident_updates": [
{
"body": "No further impact has been detected in the monitoring window and the issue has been resolved.",
"created_at": "2025-01-20T20:28:04Z",
"display_at": "2025-01-20T20:28:04Z",
"id": "01JJ2PD9SZW2QE1PJGQMTKNYF0",
"incident_id": "01JJ2FY4QCZ9W3X3XFSDDQZNQC",
"status": "resolved",
"updated_at": "2025-01-20T20:28:04Z"
},
{
"body": "Error rates have returned to normal but we are continuing to monitor",
"created_at": "2025-01-20T18:59:17Z",
"display_at": "2025-01-20T18:59:17Z",
"id": "01JJ2HAQG7WP97P4W8PGYVBD74",
"incident_id": "01JJ2FY4QCZ9W3X3XFSDDQZNQC",
"status": "monitoring",
"updated_at": "2025-01-20T18:59:17Z"
},
{
"body": "UI Components is experiencing elevated errors for loading app encryption keys",
"created_at": "2025-01-20T18:34:56Z",
"display_at": "2025-01-20T18:34:56Z",
"id": "01JJ2FY4QCZV3JJH8745ED0DN9",
"incident_id": "01JJ2FY4QCZ9W3X3XFSDDQZNQC",
"status": "investigating",
"updated_at": "2025-01-20T18:34:56Z"
}
],
"name": "Increased Error Rate for UI Components",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-01-20T20:28:04Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2025-01-10T10:52:59Z",
"id": "01JH7XH2T7YT2AYVXSYM3B2G00",
"impact": "minor",
"incident_updates": [
{
"body": "This incident is now resolved.",
"created_at": "2025-01-17T13:56:08Z",
"display_at": "2025-01-17T13:56:08Z",
"id": "01JHT8SFZCEA1Q0TQD7QYDKM52",
"incident_id": "01JH7XH2T7YT2AYVXSYM3B2G00",
"status": "resolved",
"updated_at": "2025-01-17T13:56:08Z"
},
{
"body": "We identified and addressed the issue. We will be closely monitoring it over the coming days to ensure there are no further issues.",
"created_at": "2025-01-14T09:52:23Z",
"display_at": "2025-01-10T16:54:00Z",
"id": "01JHJ3N0JH07YYF6PXRQR0SAP3",
"incident_id": "01JH7XH2T7YT2AYVXSYM3B2G00",
"status": "monitoring",
"updated_at": "2025-01-14T09:52:54Z"
},
{
"body": "The issue has been identified. We have made a change and we are waiting for it to propagate on Mastercard's network. We are actively monitoring.",
"created_at": "2025-01-10T14:05:10Z",
"display_at": "2025-01-10T14:05:10Z",
"id": "01JH88GZJ9YPAYP4JYAZ1C5EAW",
"incident_id": "01JH7XH2T7YT2AYVXSYM3B2G00",
"status": "identified",
"updated_at": "2025-01-13T14:34:32Z"
},
{
"body": "\u003e We are investigating an issue affecting Mastercard 3DS sessions\n\n ",
"created_at": "2025-01-10T10:52:59Z",
"display_at": "2025-01-10T10:52:59Z",
"id": "01JH7XH2T7TSZCGM6MG4F0QY2Y",
"incident_id": "01JH7XH2T7YT2AYVXSYM3B2G00",
"status": "investigating",
"updated_at": "2025-01-10T10:52:59Z"
}
],
"name": "3DS Mastercard Session failures",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2025-01-17T13:56:08Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2024-11-25T15:45:59Z",
"id": "01JDJ00HHW3P0M444521JDQB5P",
"impact": "critical",
"incident_updates": [
{
"body": "The Change has been fully rolled back in all regions and we no longer see any errors",
"created_at": "2024-11-25T15:45:59Z",
"display_at": "2024-11-25T15:24:00Z",
"id": "01JDJ00HHWCH4XXH1KCX0H319W",
"incident_id": "01JDJ00HHW3P0M444521JDQB5P",
"status": "resolved",
"updated_at": "2024-11-25T15:45:59Z"
},
{
"body": "Code change has been fully reverted and requests are no longer erroring ",
"created_at": "2024-11-25T15:45:59Z",
"display_at": "2024-11-25T15:21:00Z",
"id": "01JDJ00HHW0XR3P5RG8RYMP7JR",
"incident_id": "01JDJ00HHW3P0M444521JDQB5P",
"status": "monitoring",
"updated_at": "2024-11-25T15:45:59Z"
},
{
"body": "The incorrect code change began to affect customers in the US. ",
"created_at": "2024-11-25T15:45:59Z",
"display_at": "2024-11-25T15:17:00Z",
"id": "01JDJ00HHWX26XYQSKNDRN5XD9",
"incident_id": "01JDJ00HHW3P0M444521JDQB5P",
"status": "investigating",
"updated_at": "2024-11-25T15:45:59Z"
},
{
"body": "The incorrect code change causing the error was identified and rolled back in the EU",
"created_at": "2024-11-25T15:45:59Z",
"display_at": "2024-11-25T15:08:00Z",
"id": "01JDJ00HHW2Z651Q0WD5Z1EAAK",
"incident_id": "01JDJ00HHW3P0M444521JDQB5P",
"status": "identified",
"updated_at": "2024-11-25T15:45:59Z"
},
{
"body": "Relay began to error on requests in the EU where encryptions or decryptions were performed",
"created_at": "2024-11-25T15:45:59Z",
"display_at": "2024-11-25T15:02:00Z",
"id": "01JDJ00HHWJW7468XQNJ48XEYX",
"incident_id": "01JDJ00HHW3P0M444521JDQB5P",
"status": "investigating",
"updated_at": "2024-11-26T16:30:06Z"
}
],
"name": "Relay Encryption request failure",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2024-11-25T15:24:00Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2024-11-19T14:35:10Z",
"id": "01JD2DJHK259513VVYQNY68P5S",
"impact": "minor",
"incident_updates": [
{
"body": "We are no longer seeing any errors",
"created_at": "2024-11-19T15:37:19Z",
"display_at": "2024-11-19T15:37:19Z",
"id": "01JD2H4BPWB097BX2NBDRPY6EM",
"incident_id": "01JD2DJHK259513VVYQNY68P5S",
"status": "resolved",
"updated_at": "2024-11-19T15:37:19Z"
},
{
"body": "We’ve addressed the source of the errors and are seeing error rates return to normal. We are continuing to monitor for any further issues.",
"created_at": "2024-11-19T15:02:48Z",
"display_at": "2024-11-19T15:02:48Z",
"id": "01JD2F5506A167ZJP78HD7X8RM",
"incident_id": "01JD2DJHK259513VVYQNY68P5S",
"status": "monitoring",
"updated_at": "2024-11-19T15:14:32Z"
},
{
"body": "We’ve identified the source of the errors and are working to address it now ",
"created_at": "2024-11-19T14:50:59Z",
"display_at": "2024-11-19T14:50:59Z",
"id": "01JD2EFG8V5RX9NTE3C9YX3WGZ",
"incident_id": "01JD2DJHK259513VVYQNY68P5S",
"status": "identified",
"updated_at": "2024-11-19T14:50:59Z"
},
{
"body": "We are investigating an increase in errors for requests going to enclaves",
"created_at": "2024-11-19T14:35:10Z",
"display_at": "2024-11-19T14:35:10Z",
"id": "01JD2DJHK21HPNHBA16TJ9253M",
"incident_id": "01JD2DJHK259513VVYQNY68P5S",
"status": "investigating",
"updated_at": "2024-11-19T14:35:10Z"
}
],
"name": "Increased errors in Enclaves ",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2024-11-19T15:37:19Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2024-10-13T16:25:08Z",
"id": "01JA3B5A9E6SG5M4PFYNR0RGN7",
"impact": "minor",
"incident_updates": [
{
"body": "The issue has been resolved and the dashboard is operational.",
"created_at": "2024-10-13T16:45:38Z",
"display_at": "2024-10-13T16:45:38Z",
"id": "01JA3CAV5DE08K0J3V0DM4A2VP",
"incident_id": "01JA3B5A9E6SG5M4PFYNR0RGN7",
"status": "resolved",
"updated_at": "2024-10-13T16:45:38Z"
},
{
"body": "The root of the issue has been isolated to an upstream provider which has now been resolved. Evervault engineers are monitoring.",
"created_at": "2024-10-13T16:33:44Z",
"display_at": "2024-10-13T16:33:44Z",
"id": "01JA3BN20J84TNQYJPDTR0EAQG",
"incident_id": "01JA3B5A9E6SG5M4PFYNR0RGN7",
"status": "monitoring",
"updated_at": "2024-10-13T16:33:44Z"
},
{
"body": "We are aware that some users may be experiencing degraded performance when accessing the dashboard. Our team are investigating.",
"created_at": "2024-10-13T16:25:08Z",
"display_at": "2024-10-13T15:05:00Z",
"id": "01JA3B5A9EHY7QM1JF60Q8QQH0",
"incident_id": "01JA3B5A9E6SG5M4PFYNR0RGN7",
"status": "investigating",
"updated_at": "2024-10-13T16:26:08Z"
}
],
"name": "Elevated errors accessing Evervault dashboard",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2024-10-13T16:45:38Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
},
{
"created_at": "2024-07-23T20:06:53Z",
"id": "01J3GK8CZMHYV0NVK3BBB1BM5V",
"impact": "minor",
"incident_updates": [
{
"body": "This issue has been fully resolved, and all systems are operating normally.",
"created_at": "2024-07-23T20:47:20Z",
"display_at": "2024-07-23T20:47:20Z",
"id": "01J3GNJFRGDGYF3Z4W7TRQQQV8",
"incident_id": "01J3GK8CZMHYV0NVK3BBB1BM5V",
"status": "resolved",
"updated_at": "2024-07-23T20:47:20Z"
},
{
"body": "The fix has been successfully deployed. Our team is now closely monitoring the situation to ensure that performance has returned to normal.",
"created_at": "2024-07-23T20:32:54Z",
"display_at": "2024-07-23T20:32:54Z",
"id": "01J3GMR1K06CKR2QZATSW0H6EK",
"incident_id": "01J3GK8CZMHYV0NVK3BBB1BM5V",
"status": "monitoring",
"updated_at": "2024-07-23T20:32:54Z"
},
{
"body": "We are aware that some users may be experiencing degraded performance when invoking their enclaves. Our team has identified the root cause of this issue and is actively deploying a fix.",
"created_at": "2024-07-23T20:06:53Z",
"display_at": "2024-07-23T20:06:53Z",
"id": "01J3GK8CZMCZMPM3NNEY8B34GP",
"incident_id": "01J3GK8CZMHYV0NVK3BBB1BM5V",
"status": "identified",
"updated_at": "2024-07-23T20:06:53Z"
}
],
"name": "Elevated errors on enclave invocations",
"page_id": "01GYA9AK3CA8C707SKEFERX0J1",
"resolved_at": "2024-07-23T20:47:20Z",
"status": "resolved",
"updated_at": "2026-03-12T18:28:38Z"
}
],
"page": {
"id": "01GYA9AK3CA8C707SKEFERX0J1",
"name": "Evervault",
"updated_at": "2026-09-24T10:52:35Z",
"url": "https://status.evervault.com/"
}
}