Snapshot 20004
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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"body": "HYPR has resolved the underlying issue effecting Workforce Access downloads via Control Center.",
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"body": "Fix identified. Working on rollout plans.",
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"body": "Workforce Access Clients are currently unavailable for download via Control Center. Please reach out to HYPR Support for alternative download methods. https://support.hypr.com/",
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"body": "Following a review of the error logs, HYPR determined the root cause was exceeding the Twilio user conversation limit during the Affirm approval flow. This occurred because existing Affirm approval conversations remained open over time, eventually reaching the conversation threshold and preventing new approval flows from completing.\n\nAll impacted conversations have now been successfully closed, and new Affirm flows have been tested and confirmed to run as expected. The issue was fully resolved by the end of the incident call, and all systems are currently functioning normally.\n\nWe have implemented corrective measures and are putting additional safeguards in place to prevent this from recurring. Our team will continue to monitor the environment closely. If you have any further questions, please contact HYPR Support or your Customer Success Manager.",
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"body": "We are continuing to investigate this issue.",
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"body": "We are currently experiencing an issue with respect to Affirm Verification Flows pertaining to the Video Conversations.",
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"body": "HYPR app for iOS Version 10.7.3 confirms this fix. We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 HYPR App for iOS)",
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"body": "Good Evening,\n\nWe have released a new version of the HYPR app for iOS to the App Store, (Version 10.7.3). We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 iOS).\n\nOur team will continue to monitor the rollout and overall application performance.\n\nPlease contact HYPR Support if you experience any issues after updating or have additional questions\n\nThank you,\n\nHYPR Support Team",
"created_at": "2026-01-15T04:04:03.016Z",
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"body": "Problem Statement:\nSome users upgrading to HYPR version 10.7, on iOS experienced a loss of existing HYPR registrations,making them unable to authenticate to their accounts. Impacted users are able to successfully re register on the same device without issue as a workaround.\n\nCorrective Action:\nWe have paused the rollout of the iOS 10.7 release. As a result, iOS devices will no longer automatically update to this version. Users may still manually update if they choose to do so, however it is not advised at this time.\n\nOur engineering team is actively working on a patch release and is prioritizing a near term resolution. The updated version will be submitted to the App Store as soon as it is ready.\n\nThis page wil lbe updated once app store submission occurs.",
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"created_at": "2026-01-14T19:51:09.000Z",
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"body": "This incident has been resolved.",
"created_at": "2026-01-15T20:16:55.631Z",
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"body": "Verizon reports that their services have been restored and that devices still encountering issues should be restarted. \nIf users continue to have issues with Affirm SMS messages after restarting their devices please reach out to our support team for further assistance.",
"created_at": "2026-01-15T05:12:45.480Z",
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"body": "We have become aware of a potential service issue affecting Affirm workflows that include SMS or voice-based phone verification steps.\n\nVerizon has reported a network outage that may result in delayed or failed delivery of one-time passcodes (OTPs) sent to end users on the Verizon carrier network. As a result, some users may be unable to successfully complete Affirm Identity Verification workflows that rely on phone verification during this time.\n\nWhat you may experience:\n- Delayed or failed SMS or voice OTP delivery to Verizon numbers\n- Increased verification failures or user drop-off at the phone verification step\n\nWhat HYPR is doing:\n- Our team is actively monitoring the situation to track Verizon’s recovery progress.\n- We will provide updates as more information becomes available.\n\nWhat you can do:\n- If possible, consider temporarily disabling phone-based verification steps or enabling alternate verification methods within your workflows.\n- Advise impacted end users to retry their verification later.\n\nWe apologize for any inconvenience this may cause and appreciate your patience while Verizon works to restore service. Please reach out to HYPR Support if you have any questions or need assistance adjusting your workflows.",
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"name": "SMS Delivery Issues on Verizon Network",
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"created_at": "2025-10-20T17:52:24.425Z",
"description": "Event Bridge used for custom Webhook integrations",
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"body": "After careful monitoring overnight, we are pleased to report all systems are operating normally following yesterdays outage of US East 1.",
"created_at": "2025-10-21T13:27:24.183Z",
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"body": "Event Bridge continues to show normal traffic patterns since the previous update. We will continue to keep careful watch on our systems as well as the upstream services they depend on. Please continue to monitor this page for any further developments.",
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"body": "As of 3:30PM EDT we are seeing a return to normal traffic volume for the Event Bridge. We will continue to monitor this system closely and provide further updates if any issues arise.",
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"body": "All HYPR Authenticate/Control Center tenants have continued to operate normally throughout the day. We will continue to monitor them and their upstream services vigilantly. Please continue to monitor this page for any further updates.",
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"body": "We are publishing this notice regarding the rollout of one of our new features in our latest iOS release, Version 10.5.0. There is a new notification in iOS to enable one of the new features, which your end users may not expect. This notification would have potentially been seen by 2% of the total end user population during the first couple of hours of the rollout of 10.5.0, before HYPR noticed the issue and took action. We want to sincerely apologize for any confusion this may have caused.\n\n\nThe feature in question, HYPR Enterprise Passkey for web and mobile, requires that end users enable the HYPR iOS application as a passkey provider. We understand that clear and accurate information is critical to your decision-making and day-to-day operations.\n\n\nHere’s what you need to know:\n*The intended functionality of the feature is a registered Enterprise Passkey in the HYPR Mobile App through the native passkey provider support in iOS, enabling native and browser mobile use cases.\n*Users are able to click on “Enable Provider” and there is no impact to the HYPR product functionality.\n*Users are able to click on “Cancel” and there is no impact to the HYPR product functionality if they do not leverage Enterprise Passkeys.\n*This Feature was meant to only be enabled at customers/admins discretion for use with Enterprise Passkey Functionality. However, due to a bug, this feature is affecting all iOS users who have the 10.5.0 release of the HYPR app.\n\n\nWe have currently paused the rollout of the 10.5.0 release on iOS and are patching the current code to affect the correct behavior. We deeply regret any inconvenience this has caused and are also taking steps to ensure our future communications are more precise and informative. Your trust is extremely important to us, and we are dedicated to maintaining transparency with our valued customers.\n\n\nIf you have any further questions or require assistance, please do not hesitate to contact our support team at the support portal https://csp.hypr.com or via email [email protected].\n\nThank you for your understanding and continued support.",
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"body": "This week, we will be changing the mechanism that generates user-facing URLs to address the upcoming deprecation of Firebase Dynamic Links for Android and iOS on August 25, 2025. This change aims to ensure a seamless transition for your end users.\n\nKey Points:\n\nThe feature flag to enable HYPR Links (Which replace Google Firebase Dynamic Links) will be turned on.\nThis change impacts customers utilizing registration flows that open links in the HYPR app directly from phones, QR code authentication flows, or those using the HYPR SDK reliant on Firebase Dynamic Links.\nThe necessary fix has been included in our 9.7 and later releases of HYPR, which is available for upgrade as needed.\n\nOur team will proactively reach out to customers not yet on version 9.7 or higher to assist with upgrading and ensure your systems remain unaffected.\n\nAction Required:\n\n-Ensure all users’ mobile apps are updated to the latest version. Users must be running at least version 9.7 to continue using the HYPR app after the 25th of August.\n-If you need help determining whether users are still on older versions of the HYPR app, please reach out to your Customer Success Manager.\n-Ensure all users’ desktop clients are updated to version 9.7 or later, corresponding with the version of HYPR Control Center that you are running.\n\nIf you are an SDK customer we will reach out separately and directly to provide guidance. \n\nIf you experience any issues following this change, please promptly notify our support team.\nFor more detailed information, please refer to our previous communications or contact your Customer Success Manager.",
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"postmortem_body": "Update 8/26/2025\n\nAll remaining customers were moved from Firebase Dynamic Links to HYPRlinks over the weekend. We have been closely monitoring all tenants for the past 24 hours following Google's cutoff date. All systems are currently operating normally. We will continue to maintain close oversight. Should you encounter any issues with HYPRlinks functionality, please contact Support.",
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