Snapshot 20005
Normalized text
Scripts and page chrome removed; this is what change detection compares.
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{
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{
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{
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{
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"body": "Mail delivery has resumed as normal and our engineers are seeing significantly less errors. The team are awaiting confirmation of a fix implemented on Microsoft servers and will be monitoring until tomorrow morning to confirm.",
"created_at": "2026-09-27T19:33:22.532Z",
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{
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}
],
"body": "Exclaimer has identified that a small subset of messages (~0.02%) are delayed when routed through Exclaimer due to a suspected issue within Microsoft's servers. This has been raised with Microsoft to investigate alongside Exclaimer Engineers.\nSent messages will be received with a signature applied, as expected.\n\nIf you are seeing issues with message deliverability, please reach out to our support team, who will be happy to assist.",
"created_at": "2026-09-22T15:19:40.336Z",
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"id": "ld7rkbpn4mss",
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},
{
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{
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},
{
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{
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}
],
"body": "Exclaimer engineers are investigating a delivery delay affecting some messages sent from Outlook and Exchange to Exclaimer Cloud. Some of these messages may be retried by the sender and may appear as temporary deferrals rather than delivery failures. We are not currently aware of any confirmed message loss and will provide updates as we learn more.",
"created_at": "2026-09-22T10:58:41.361Z",
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}
],
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"name": "Delivery delays for messages sent from Outlook and Exchange",
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{
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{
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}
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"id": "45pyzjw3m985",
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],
"body": "Email signature delivery is operating normally in the US again after mitigation by engineers. Between 14:20 and 14:54 UTC, customers may have experienced some minor delays whilst imprinting was retried internally and a small number of messages may have been delivered without a signature applied.\n\nWe apologise for any disruption caused.",
"created_at": "2026-09-08T15:54:31.710Z",
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],
"body": "Engineers have applied a mitigation for the issue affecting mail processing that began at 14:37 UTC. Some messages experienced delays while imprinting was retried, and a small number of messages may have been sent without a signature applied. Our engineering team is continuing to monitor performance to confirm full recovery.",
"created_at": "2026-09-08T15:02:58.685Z",
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}
],
"metadata": {},
"monitoring_at": "2026-09-08T15:02:58.685Z",
"name": "Delayed message delivery and signature imprinting issues",
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},
{
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{
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"description": "https://portal.exclaimer.com",
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"updated_at": "2026-08-29T10:05:07.186Z"
}
],
"created_at": "2026-08-28T14:26:38.403Z",
"id": "j4lckbkdvhkk",
"impact": "maintenance",
"impact_override": null,
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{
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{
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"name": "UI: Authentication and Billing Portal",
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}
],
"body": "The scheduled maintenance has been completed.",
"created_at": "2026-08-29T10:05:07.240Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-29T10:05:07.240Z",
"id": "4qkgg1shdzz8",
"incident_id": "j4lckbkdvhkk",
"status": "completed",
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"updated_at": "2026-08-29T10:05:07.240Z",
"wants_twitter_update": false
},
{
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{
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"name": "UI: Authentication and Billing Portal",
"new_status": "under_maintenance",
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}
],
"body": "Scheduled maintenance is currently in progress. We will provide updates as necessary.",
"created_at": "2026-08-29T09:00:07.501Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-29T09:00:07.501Z",
"id": "m100hvpff6tw",
"incident_id": "j4lckbkdvhkk",
"status": "in_progress",
"tweet_id": null,
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"updated_at": "2026-08-29T09:00:07.501Z",
"wants_twitter_update": false
},
{
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"body": "Maintenance will begin as scheduled in 60 minutes.",
"created_at": "2026-08-29T08:00:12.494Z",
"custom_tweet": null,
"deliver_notifications": true,
"display_at": "2026-08-29T08:00:12.494Z",
"id": "148xj69zlv89",
"incident_id": "j4lckbkdvhkk",
"status": "scheduled",
"tweet_id": null,
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"updated_at": "2026-08-29T08:00:12.494Z",
"wants_twitter_update": false
},
{
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{
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}
],
"body": "Exclaimer engineers will be conducting routine maintenance on backend Exclaimer services to improve system security.\n\nDuring this maintenance period, customers may find that certain experiences relating to creating new subscriptions or modifying existing subscriptions are delayed.\nSignatures application will continue to function normally throughout this time.\n\nIf you have any questions or concerns, please reach out to our great support team, who will be more than happy to help answer any questions.",
"created_at": "2026-08-28T14:26:38.484Z",
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"id": "ptzjzr5gc984",
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"updated_at": "2026-08-28T14:26:38.484Z",
"wants_twitter_update": false
}
],
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},
{
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"id": "ps8y59wr33vt",
"impact": "none",
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"body": "Exclaimer staff have made an internal change, and monitoring indicates that the issue has now been completely resolved.\n\nIf you have an open ticket with our support team and have not received a response this week, please follow up on your case via email or directly through our web portal. \n\nTo access your current tickets and reply to our support team, please follow the steps provided in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141.",
"created_at": "2026-08-28T08:35:32.151Z",
"custom_tweet": null,
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"id": "v00qzcp21fx5",
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"status": "resolved",
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"updated_at": "2026-08-28T08:35:32.151Z",
"wants_twitter_update": false
},
{
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"body": "Exclaimer support staff are currently addressing an issue that is affecting the delivery of email responses from our support team.\nIf you have an ongoing support ticket, you can log in to the support portal to check for any potential updates and reply to the support engineer assigned to your case.\n\nYou can access your current tickets and respond to the assigned Support Engineer by following the steps outlined in this guide: https://support.exclaimer.com/hc/en-gb/articles/9389259466141",
"created_at": "2026-08-27T10:14:55.064Z",
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"wants_twitter_update": false
}
],
"metadata": {},
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"name": "Messages from Exclaimer Support not being received",
"page_id": "xhh3t32ngbpr",
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},
{
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{
"created_at": "2017-11-03T18:53:21.906Z",
"description": "Where you manage signatures, create rules and templates",
"group_id": "6xx2k87m3gyn",
"id": "tn78q5364blm",
"name": "UK: UI: Admin User Interface",
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"updated_at": "2026-08-20T12:59:32.648Z"
},
{
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"description": "Where you manage signatures, create rules and templates",
"group_id": "s63ynw5fc4zt",
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"name": "AU: UI: Admin User Interface",
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"status": "operational",
"updated_at": "2026-08-20T12:59:32.663Z"
},
{
"created_at": "2018-10-19T16:32:48.048Z",
"description": "Where you manage signatures, create rules and templates",
"group_id": "6kkwrrvglh7j",
"id": "92d4s84v35lh",
"name": "UI: Admin User Interface",
"page_id": "xhh3t32ngbpr",
"position": 7,
"showcase": true,
"start_date": null,
"status": "operational",
"updated_at": "2026-08-20T12:59:32.679Z"
},
{
"created_at": "2018-10-19T16:40:59.380Z",
"description": "Where you manage signatures, create rules and templates",
"group_id": "qjvct7q299tj",
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},
{
"affected_components": null,
"body": "Exclaimer Engineers are investigating a potential mail flow delivery issue within the US region at this time. \nPreventive action has been taken to mitigate the issue, and more information will be provided when possible.",
"created_at": "2026-07-31T12:59:49.632Z",
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"updated_at": "2026-07-31T12:59:49.632Z",
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}
],
"metadata": {},
"monitoring_at": "2026-07-31T13:26:41.025Z",
"name": "Potential Mail Delays in US",
"page_id": "xhh3t32ngbpr",
"postmortem_body": null,
"postmortem_body_last_updated_at": null,
"postmortem_ignored": false,
"postmortem_notified_subscribers": false,
"postmortem_notified_twitter": false,
"postmortem_published_at": null,
"reminder_intervals": null,
"resolved_at": "2026-08-03T07:21:38.272Z",
"scheduled_auto_completed": false,
"scheduled_auto_in_progress": false,
"scheduled_for": null,
"scheduled_remind_prior": false,
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"shortlink": "https://stspg.io/8353lgpnbrsg",
"started_at": "2026-07-31T12:59:49.584Z",
"status": "resolved",
"updated_at": "2026-08-03T07:21:38.290Z"
}
],
"page": {
"id": "xhh3t32ngbpr",
"name": "Exclaimer Cloud",
"url": "https://status.exclaimer.com"
},
"status": {
"description": "All Systems Operational",
"indicator": "none"
}
}